This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The Explorer will randomly not start like a dead battery, but then starts other times. Battery had been replaced by the dealer. Side mirrors will fold in while driving and will not fold back out until the car is stopped, turned off and then restarted. When these issues are present the sync 3 system will completely turn off. This is random at the times it happens and the dealer has not experienced it while its been in the shop. We purchased the Explorer with 500 miles it as a new car January 13th 2019. It has 4200 miles on it and has been in the dealers shop a total of 23 days. The largest problem we have and why the vehicle is parked in our garage and does not get driven is the exhaust fumes in the cabin. Its so strong that if you drive it any length of time you get a severe headache. My entire family got sick all at once on the one and only trip we took in this vehicle. The dealer also experienced this when the technician got sick driving the car. They preformed the recall protocol for previous year Explorer and made us take it but the problem is more prevalent than ever now. Ive hired an attorney and the dealership will be getting a formal demand letter to purchase the vehicle back for what we paid. Ive tried to talk to the GM of the dealership and while he agrees there is a huge problem with the car they will not buy it back unless we agree to loose money. Ford denied a claim we made for them to reacquire the vehicle, and they denied it before the the dealership was even done with their evaluation. It's been a very difficult experience and seems unless my attorney gets involved there will not be a resolution.
I have been smelling exhaust fumes/rotten egg smell in my car when accelerating up to 60mph. 1st time in shop they said bolts were missing on engine and some were loose.; they 'fixed' it. Still smelled exhaust fumes/rotten eggs, so took car back. They said fuel got in the fuel filter but they 'fixed' the problem. No still smell exhaust/rotten eggs. Took back for 3rd time they had my car for a month and they replaced the whole exhaust. Now have had car a week and a half and I smell the exhaust. I don't know what to do, I have this brand new car costing me $37000.
I smell sulfur or rotten egg smell in the cabin after hard acceleration with A/C on and ventilation closed on the dash board. I bought the SUV with 39,000 miles 2018 from russel westbrook Hyundai dealer in garden grove ca. I took it 2X at Ford caruso long beach ca. 1st time they gave the Explorer back to me the same day, stating they could not duplicate the smell or issue that I was complaining about. After few days, I brought it back to Ford caruso and left it there for 4 days while I was monitoring the mileage using Ford pass to find out if they test and test drive the SUV. They kept the SUV for 4 days and every day the mechanic does not have any report to say about the Explorer. I talked to the supervisor of service department and told her that I have noticed that the SUV did not move from the delaership for testing, then I noticed they've finally drove it for 6 miles on the 4th day. On the 4th day I ended up taking the SUV home because they could not duplicate the smell coming inside the cabin. Supervisor asked me to take the SUV back when it smells toxic again inside the cabin. I am planning to bring it on Monday and leave it there until they fix the issue. My whole family have been dealing with cough and cold for more than 1 month now, I had a feeling it was related to the fume coming from the exhaust. Ford called me and said the vehicle is not qualified for buyback prog from Ford. I will stop using this SUV starting tomorrow Sunday 2/17/19 to save our health. I was told by Ford service agent that the recall have been resolved and that 2018 models were already corrected. Please help me resolve this issue before my family develop serious illness.
When test driving this new 2018 Explorer XLT at hawk Ford in oak lawn, il, there was a terrible sulfur smell in the cabin. It was so bad that the salesperson opened the windows, even though it was only about 5 degrees outside. This is consistent with the widely reported and known manufacturer defect of exhaust gas leaking into the cabin that has been reported on previous model year Explorer and is the subject of a class action lawsuit.
Water leaking into rear of vehicle and sitting in the spare tire well while stationary and moving. Water is coming from behind plastic pillar coverings and dripping through bottom onto the carpet and into the well. Electronics behind plastic are also wet including water leaking through cigarrette lighter. Water sitting has caused mold on carpeted areas and rust on spare tire/jack. Vehicle is less than a week old with the problem occuring with less than 200 miles on odometer.
- Lexington Park, MD, USA
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Inquiring about NHTSA id 10144949. Ford has known about this since Aug 2018 (ssm 47499) and no one at my dealership, or Ford customer service, is interested in making any calls on my behalf to see when Ford expects this to be fixed.
Very strong exhaust odor fills cabin when ac system is on and on re circulate. I have had 4 explores of this generation. The XLT 3.5 ltr V6 engine is really bad. The eco boost 3.5 V6 does not seem to have it as bad but you can still notice it from time to time. This new 2018 I have is awful. It's alwas present anytime you accelerate above 2500 RPM for a few seconds, such as entering a highway or driving up hill. It's nauseating. Ford dealership says it completed a recall for a similar issue which did not fix this problem. I think this needs to be elevated. It was so bad today while driving home from my drill weekend that I had to periodically roll my window down to air out the cabin. It is also noticeable at cruzing speeds on the highway at 60mph. After my 70 minute drive home, I could literally tase it and feel it in my lungs. I'm going to call the dealership and bring it to their attention... again.
I traded in my 2014 Ford Explorer because they could not fix the exhaust smell entering the cabin when excellerating or climbing hills. It causes carbon monoxide to enter the cabin which can make you sick or lightheaded. This occurs when the interior vent button is used the circulate the air in the cabin. Well my 2028 still has the same problem. There was a lawsuit in Florida over this issue. Apparently it is a design flaw in all the late model Explorer. It happens every time. Sometimes it is very heavy.
It a new car that I bought to avoid the same problem in a 2016 Ford Explorer, because Ford never solved the issue, and this one Ford Explorer 2018 has the same things, a bad smell in side the car when accelerated. Ford is putting our lives in jeopardy, I wonder if they already have an effective solution to this problem
Bought this car brand new and for about the first 2 months it was great. Then it started to smell like rotten eggs or sulfur in the cabin of the car when I begin to accelerate. Usually between 50-75 it can get pretty bad. Doesn't do it every time but when it does it stays in the cabin for several mins and have to roll the windows down to get the smell out. I am 8&1/2 months pregnant and have a 6 yr old that is always with me. This is not funny or cool. I have made numerous complaints to my dealership about this issue and have taken it to them 2 times and they say they can't fix it bc they don't smell it for one and the other there is no recall on it. My daughter and I both have had headaches bc of thins crap. What is it gonna take to get my car fixed"? a car that is costing me 40,000 dollars. Is someone gonna have to die bc of this before Ford pulls then heads out of their butts and fix this.... the first guy that looked at it told me to turn the recirculate button off on my ac..!! ok??" the second guy that road with us said to buy a carbon monoxide tester and test it ourselves. I'm like come on ppl it's a brand new car. Just fix the dang thing. This is ridiculous. I do not want another Ford product bc they seem to not care about me my unborn baby my daughter husbad or the car for that matter
Exhaust fumes entering the cabin under anything more than light acceleration. Less than 3000miles on the car. Used to haul our kids around. I thought it was unusual and then I discovered the long history of this problem with no recall. This needs to be addressed. This is unsafe. Making an appointment with the dealership. Judging by the response from Ford, we are not optimistic this will be fixed. Unsafe to drive these cars in this condition. Anytime fumes enter the cabin it is unsafe, regardless of Ford's position. Never had this happen in any other car.
Exhaust leaking into passenger compartment causing nausea and light headedness. Symptoms "slightly" improve when air conditioning is changed from recirculate to fresh air or when windows are opened. Will schedule a service appointment with dealer but want to be included in your database.
Exhaust fumes are entering the cabin during acceleration and when the ac is on. Several family members have complained about the smell within the cabin. I personally have experienced headaches and burning eyes because of the issue. It smells like burnt hair. This is a family vehicle used to Transport my entire family including my 5 month old baby. This smell is making everyone nauseous.
Toxic smell - immediately after taking delivery on a new 2018 Ford Explorer limited, I became quite ill due to the toxic smell in the cabin. The smell is not an exhaust smell. It's basically a smell from the carpeting or seats, or a combination of both. Headache, sore throat, fuzziness of the eyes and just a sick feeling every time I get in it. I've tried to keep the windows down, the panaramic moon roof open as much as possible but the smell is so profound. I feel the it will take some time to get rid of the smell or it will never go away. This is a beautiful vehicle, well engineered with a general overall feeling of safety during it's performance. What good is the vehicle however, if I can't drive it without becoming sick. I'm unsure of the best course of action at this point.
As soon as we drove our brand new Ford Explorer off the lot it had a terrible shake, we thought it was flat spots from the car sitting at the dealer. However the shake got increasingly worse the closer we got to home to the point where we had to remove our drink from the cup holder because they were shaking so bad. Within a week we had back at the dealer to try and solve the issue without any luck. We have car at the dealer ship trying to get fixed 4 times. They have balanced the tires 3 times and changed the drive shaft once. Unfortunately its still not fixed. We have documents showing what the dealer had done to attempt to solve the issue but seeing how its not worked I dont see the point in uploading the documents unless specificly asked to.
Every time I start my car and turn on the air conditioner it smells like sulfur in the cabin of the car. It is so scary to think that carbon monoxide might be sleeping in the car and be life threatening to my self and my kids and wife. The reason I bought the this car is to be safe, not to potentially be killed! I'm so disappointed and wish I knew this problem before I became stuck with this disaster.
Full accessory power active, next vehicle shut off to save energy this happen first time on December 23,2017 on December 24, 2017 had to have it jump, on December 25, 2017 would not start at all, December 26, 2017 towed to classic Ford the stated battery was bad replace it until February 14, 2018 the same stated again on February 15, 2018 three times I got the same message on the third one a wrench came on the screen the dealer classic Ford has had with no resolve in site I contacted Ford customer service a case no cas-14137401 have a complaint made a representative name annette call me twice letting me know that Ford has no replacement or exchange policy being that the dealer does not know what's wrong they should cancel the lease and lease me another vehicle in good faith the first time I had it jump start I was leaving church, the 26th was towed from my home, in February the first time leaving the fitness center, same day in driveway, last in parking lot from there to dealer.
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- Eagle, ID, USA