This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Bought this car brand new and for about the first 2 months it was great. Then it started to smell like rotten eggs or sulfur in the cabin of the car when I begin to accelerate. Usually between 50-75 it can get pretty bad. Doesn't do it every time but when it does it stays in the cabin for several mins and have to roll the windows down to get the smell out. I am 8&1/2 months pregnant and have a 6 yr old that is always with me. This is not funny or cool. I have made numerous complaints to my dealership about this issue and have taken it to them 2 times and they say they can't fix it bc they don't smell it for one and the other there is no recall on it. My daughter and I both have had headaches bc of thins crap. What is it gonna take to get my car fixed"? a car that is costing me 40,000 dollars. Is someone gonna have to die bc of this before Ford pulls then heads out of their butts and fix this.... the first guy that looked at it told me to turn the recirculate button off on my ac..!! ok??" the second guy that road with us said to buy a carbon monoxide tester and test it ourselves. I'm like come on ppl it's a brand new car. Just fix the dang thing. This is ridiculous. I do not want another Ford product bc they seem to not care about me my unborn baby my daughter husbad or the car for that matter
Exhaust fumes entering the cabin under anything more than light acceleration. Less than 3000miles on the car. Used to haul our kids around. I thought it was unusual and then I discovered the long history of this problem with no recall. This needs to be addressed. This is unsafe. Making an appointment with the dealership. Judging by the response from Ford, we are not optimistic this will be fixed. Unsafe to drive these cars in this condition. Anytime fumes enter the cabin it is unsafe, regardless of Ford's position. Never had this happen in any other car.
Exhaust leaking into passenger compartment causing nausea and light headedness. Symptoms "slightly" improve when air conditioning is changed from recirculate to fresh air or when windows are opened. Will schedule a service appointment with dealer but want to be included in your database.
Exhaust fumes are entering the cabin during acceleration and when the ac is on. Several family members have complained about the smell within the cabin. I personally have experienced headaches and burning eyes because of the issue. It smells like burnt hair. This is a family vehicle used to Transport my entire family including my 5 month old baby. This smell is making everyone nauseous.
- San Diego, CA, USA
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Toxic smell - immediately after taking delivery on a new 2018 Ford Explorer limited, I became quite ill due to the toxic smell in the cabin. The smell is not an exhaust smell. It's basically a smell from the carpeting or seats, or a combination of both. Headache, sore throat, fuzziness of the eyes and just a sick feeling every time I get in it. I've tried to keep the windows down, the panaramic moon roof open as much as possible but the smell is so profound. I feel the it will take some time to get rid of the smell or it will never go away. This is a beautiful vehicle, well engineered with a general overall feeling of safety during it's performance. What good is the vehicle however, if I can't drive it without becoming sick. I'm unsure of the best course of action at this point.
As soon as we drove our brand new Ford Explorer off the lot it had a terrible shake, we thought it was flat spots from the car sitting at the dealer. However the shake got increasingly worse the closer we got to home to the point where we had to remove our drink from the cup holder because they were shaking so bad. Within a week we had back at the dealer to try and solve the issue without any luck. We have car at the dealer ship trying to get fixed 4 times. They have balanced the tires 3 times and changed the drive shaft once. Unfortunately its still not fixed. We have documents showing what the dealer had done to attempt to solve the issue but seeing how its not worked I dont see the point in uploading the documents unless specificly asked to.
Every time I start my car and turn on the air conditioner it smells like sulfur in the cabin of the car. It is so scary to think that carbon monoxide might be sleeping in the car and be life threatening to my self and my kids and wife. The reason I bought the this car is to be safe, not to potentially be killed! I'm so disappointed and wish I knew this problem before I became stuck with this disaster.
Full accessory power active, next vehicle shut off to save energy this happen first time on December 23,2017 on December 24, 2017 had to have it jump, on December 25, 2017 would not start at all, December 26, 2017 towed to classic Ford the stated battery was bad replace it until February 14, 2018 the same stated again on February 15, 2018 three times I got the same message on the third one a wrench came on the screen the dealer classic Ford has had with no resolve in site I contacted Ford customer service a case no cas-14137401 have a complaint made a representative name annette call me twice letting me know that Ford has no replacement or exchange policy being that the dealer does not know what's wrong they should cancel the lease and lease me another vehicle in good faith the first time I had it jump start I was leaving church, the 26th was towed from my home, in February the first time leaving the fitness center, same day in driveway, last in parking lot from there to dealer.
The car intermittently wreaks of gas fumes (not carbon monoxide) on the inside of the care. This primarily happens between 1/4 to to a full gas tank. The smell always occurs after a gas fill up. The gas tank is never overfilled. It also happens when taking a sharp turn after a stop sign/light, and when braking swiftly. Living in a northern climate, the gas smell gets to be so bad, that windows need to periodically be opened in order to vent the vehicle of gas smell. This does not go over well when it is zero outside. With over 3500 miles on the vehicle, the gas smell seems to be occurring more frequently. It started to smell on day 1 of possession of the vehicle with the first gas fill up.now, the whole garage smells of gas when the vehicle is parked for a short amount of time (2 hours). When starting the vehicle on a cold morning parked outside, with all blowers running full, the interior of the car will wreak of gas after 5 minutes. I have an appointment with a Ford dealership this week. They supposedly know of the problem. It does appear to be different from the carbon monoxide problem as this is gas fume smells.
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- Brady, TX, USA