This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Roof rack rails have detached from my vehicle several times since purchasing my vehicle. The Ford dealership knows of the problem, attempted a brandade approach to solve the problem but has not fixed the problem. They used glue to try an fix a potential but that could result in the rail becoming detached on the freeway, flying off and striking another car and causing an accident. The right rail on my explorer came off on the freeway and luckily did not strike another vehicle. Despite knowing the problem and not accepting blame, my dealership asked me to pay for replacement rails. Ford should be instructed to recall all Ford Explorers with these rails and come up with a permanent fix before a major accident result in the death of someone.
I bought a new Fire explorer in 2018 from Napleton Ford in Libertyville, IL. It has almost 22k miles in 2011. Early July, 2022, while driving, the Sync system of my car started failing. While reversing the car a few times, the screen went black, leaving me with a few seconds very distracted that could have led to a bad accident. It was an intermittent issue for a few days until the system completely stopped working when I was driving on a highway and suddenly lost all connectivity to my car Bluetooth and left with no USB power in the car or a way to start the back AC because it was Sync locked, eventually leading to a very unsafe drive on the highway. I took it to the dealership and they investigated to find the APIM module of the car had failed and it is a very common issue with Ford. It fails almost as soon as the warranty on the car expires. I feel cheated by Ford.
on May 25th I started my car and the dashboard indicated my engine is at critical stating its overheating. I immediately turned the car off and waited 10 minutes to restart the vechle assuming it was a malfunction because the vechle hasn't been driven since the day before. As I restarted the car no warning indicators lit and the vechle was normal as usual. I drove around the corner and noticed the vechle stalling with a slight jurk. I immediately drove into an auto shop to check what's going on. I told the rep what's happening with the car. they checked the oil and stated the coolant is mixing with the oil and that I need service right away. I asked if I get an oil change will it get me home around the corner. the rep stated it shouldn't be a problem. As I left it was fine, until I reached my driveway and the vechle just shut off. I then asked for help to push the vechle into the driveway by my neighbor and was able to put the car in neutral and moved into my driveway. I searched around to see recalls on fordpass app, it only stated that it was a new CSP on my vin to upgrade the high speed cooling fan relay and it's components stating it is known to either cause overheating or fire and that the relay will be replaced for vechles with millage at or below 150000 miles. I was in the clear and covered because I was at 126,600 miles. I remembered as I turned my vechle on it stated a critical indication of my engine overheating following me turning off the vechle and waiting 10 minutes and restarting with no warning indicators on. I contacted ford for service by requesting a tow to Brandon ford. The vechle was towed and the following day a service rep named Scott called stating he received the vechle and that it's gonna take a couple of days to get to, I said no problem. the next day I was contacted by Scott and was told my engine is seized and that no service is gonna be performed and to come pick my vechle up. I found recalls for 2019 and 2020 ford vechles but not 2018
Driving on freeway the driver side windshield A-Pillar trim came almost all of the way off and was flapping. We pulled it off by the one remaining attachment and drove home. Also noticed the passenger side A-Pillar trim was loose. Took to dealer. There was not a recall so we payed to have them replaced. The total cost was $655.96. These could have flown off of the vehicle and caused an accident.
i SEEN WHERE THERE WAS A RECALL ON THE ROOF RACK COVERS ON EXPLORERS. MINE ON MY PASSENGER SIDE BLEW OFF IN THE WIND. SHOULD MY VEHICLE HAVE BEEN IN THIS RECALL. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- North Adams, MI, USA
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I was informed via mail several months ago there was a safety recall related to my 2018 Ford Explorer regarding the roof rail cover. My wife contacted our original dealership (Fairway Ford in Placentia) who stated that the repairs were unnecessary and refused to service the vehicle. In the past week I then received a safety recall reminder from Ford via mail and when I contacted their service representative (Bell; Today around 8:40 AM) she confirmed that the repairs were indeed necessary and she directed me to another dealership (Villa Ford in Orange) due to being informed of the refusal of Fairway Ford to perform the repairs.
Roof rack cover blew off while driving and snapped 3/4 of the cover off. Part was not recovered. Research shows this was an issue on the vehicle and there was a recall. When entering the vin # it shows no recalls?
All of the components actually failed that were connected to in said computers Dean or data I am noticing that since we have connected our phones to this system and system and the Ford app we have seen constant problems with vehicle with vehicle has actually shut off while driving driving and lights are acting really weird would like to make sure that our identity theft data breach and hacking That has been done to us has not breached our vehicle's security systems within all said computer component Which can cause death dismemberment tdismemberment disharm or more please contact.
2018 Ford Explorer Limited with rotten egg like smell/fumes emitted into the cab when increasing in speed. The smell became extremely strong to the point of having to roll down the windows. This has happened on multiple occasions.
Currently on 3rd day of owning vehicle. On second day, the presence of strong exhaust odor persisted throughout the day driving close to 90 miles. Heat was on around 72 with both head & floor pulling in fresh air. Had to open sunroof because of how strong odor became when sitting idle while stopping. There are no warning lights or anything that would be causing exhaust to enter car abnormally.
The contact owns a 2018 Ford Explorer. The contact stated while driving 50 MPH in the rain, the vehicle stalled, and the windshield wipers seized. The contact stated that the message -??transmission not in the park-?? was displayed. The contact restarted the vehicle and drove to his residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer was not informed of the failure. The failure mileage was approximately 31,000.
Sync screen completely blacked out. Started after Ford replaces my battery. Back up camera does not work; front and rear sensors do not work; along with all sync related activities (climate control, hands free) It has now progressed to instrument panel starting with the compass. Based on other complaints fear it will move on to other instrument panel devices.
The contact owns a 2018 Ford Explorer. The contact stated while driving 65 MPH, the trim detached from the windshield. The contact was able to drive to her destination. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 41,000.
On at least three separate occasions over last six months vehicle has exhibited significant loss of power while accelerating passing vehicles. In addition to these occasions the vehicle has had significant smoking issues after idling or stopping for extended times. White smoke and odor exit the tailpipes which can be smelled inside of vehicle and observed outside the vehicle. Subsequent dealer inspections located nothing to cause the issues until the third time they inspected it and located the waste gate from the turbo chargers not function due to missing clips/rod. The repair has corrected the issue however i was charged for the repair stating the parts of the turbor charger where not covered under the powertrain warranty even though if gone uncorrected would have caused the turbos to fail under operation causing potential entire engine failure which if occured underway or during acceleration would create a significant safety hazard to the operator, passengers and potential other vehicles on the road. Note: there is a TSB issued for the same problems occuring with the turbo chargers of Ford involving the smaller engines manufactured at the same facility as the ecoboost motors.
Noticed smoke coming from vehicle as started driving vehicle, a short distance from WTS. A short time later flames were coming from behind the glove box. Driver was driving. The vehicle has not been inspected. It is unknown at this time if their were warning lamps.
Vehicle emits a mold smell through the cooling system. Entire system was replaced under warranty and problem returned within a year. The presence of mold can cause serious health issues.
The contact owns a 2018 Ford Explorer. The contact stated while driving 65 MPH, she became aware that the front passenger-??s side windshield rubber trim and the weather protector plastic piece were flapping back and forth on the windshield and then flew off the vehicle. The contact pulled over to the side of the road and placed the rubber trim piece back in the molding of the windshield and drove back to her residence. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000.
According to Ford The APIM failed and needs to be replaced. The entire counsel is black and will not come on I can not control the heat in air in the back of my vehicle as well as the rear cameras, radio, navigation, car chargers, car play and other features. Before it went completely black and didn-??t work it would disconnect the phone and turn off and on for about a week. This car is less than 3 years old.
2018 eXPLOERE AND EVERYTIME WE BACK UP THERE IS A LOUD CLUNK NOISE, i SEE THER IS A RECALL ON 2013-2017 BUT 2018 ALS O NEEDS TO BE INCLUDED IN THIS RECALL THIS PROBELM NEEDS TO BE FIXED IMMEDIATELY
A D V E R T I S E M E N T S
- Fairfield, CA, USA