This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought this car in August of 2016 and noticed when accelerating to get on a highway or doing any type of quick acceleration the vehicle put off an awful smell in the cab and the smell is similar to rotten eggs. I've brought the vehicle in for all its regular maintenance at the dealership and spoke with the service manager about the issue and the response I got was we heard this before but have no solution. No solution?? I'm breathing in god knows what and I'm always in the vehicle with my family, friends and business associates and that was the response I get! I have no idea what its possible doing to myself and others but I'll tell you this it cannot be good. I am at the point with this vehicle that I don't want to get in it any longer as I am concerned about my health and what possible damage its doing to me and others. I am so disappointed in the fact they have no solution and I will not be buying another Ford product ever again.. this problem has been going on since the week I picked it up and has not stopped in over a year and 2 months. If there was a way to get rid of it today I would but unfortunately I still have a year and 8 moths before I can turn it in, which I will the first day I can legally can.. Ford should take these cars back and terminate the loans or leases and let people go get something that's safer for them to be in. Don't give back the money as myself and others have used the vehicles up till this point. To be fair Ford Motor Company shouldn't be responsible to paying people back for a time that people used the vehicle but they should take them back. They are making vehicles ( Ford Explorer ) that are not safe for peoples health. One very dissatisfied customer. In the end they will get the car back and I will move along to another brand!
Our Ford Explorer has an exhaust leak that enters through the dash vents when driving, or when parked with motor running. When I park in garage. I have to open back and front garage doors to allow air to "clear " ir from garage, so it does not enter home. Our Ford dealer said there is no recall.
The tailpipe occasionally emits blue-gray smoke, as if it is burning oil. I have witnessed this when the vehicle was stationary. The passenger compartment occasionally smells like smoke. The passengers in the rear of the car tend to notice it first, and then the passengers in the front can smell it. It seems to happen when accelerating at a high rate, such as when entering a highway from an on-ramp.
Purchased new vehicle 2/2016 and has been taken to the dealership 7 times due to engine/exhaust smell on heavy acceleration coming in the cabin of the vehicle while driving on the highway. Service invoices are attached with the exception of 1 that was done 3/2017 and no paperwork was given to me on that visit.
- Lillington, NC, USA
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You can smell exhaust fumes inside the cabin while driving the car. It usually happens upon acceleration during highway or city driving. My wife says she has smelled it before but while our whole family was in the car recently, it was unbearable. I was not aware of the problem. When I discovered it, I immediately took the car to the Ford dealership for service.
Smell of exhaust fumes entering the occupant cabin of vehicle. Occurs when vehicle is under acceleration with air condition running (warm weather). Smell is quite strong, concerned of carbon monoxide poisoning. I've taken this up to the Ford dealer - they've said Ford is sending letter announcing that this problem will be fixed. Documenting complaint with ntsb as this should lead to recall, not just voluntary fix.
I have owned this vehicle for 3 months. Exhaust is leaking into the cabin of vehicle. Has been in the shop twice to be "fixed". after having the vehicle back for a couple of days it is having the same issue. The exhaust smell happens when accelerating quickly with the ac on.
3-5 seconds after a hard acceleration (near or at full throttle), the cabin fills with a strong, burning fluid smell. I cannot pin point the source of the smell but it happens 100% of the time. This happens only in motion under hard acceleration on any type of street. I use 93 octane and full synthetic motorcraft 5W-30. I have had the vehicle in for warranty repair for an unknown noise and I was told the exhaust was slightly out of alignment. This did not fix the noise and the smell has remained as well.
Upon stronger than usual acceleration or at highway speeds or both, the smell of exhaust can be detected in the cabin. Under hard acceleration, the smell of rotten eggs becomes very strong in the cabin. After trips longer than an hour, with ac or heat running (no open windows), I have become very ill, with fearsome headache, nausea, lethargy, and gastrointestinal distress. Passengers have also reported headache, nausea, and feeling tired. We believe this may be due to exhaust entering the cabin and causing carbon monoxide poisoning. Yesterday, on a longer trip from milwaukee, wi to Chicago, il and back, I became so ill that upon returning home, I fell asleep immediately with the worst headache of my adult life. Intense nausea lasted from 2pm (about 3/4 of the way through the drive) until about 9pm. This has happened consistently during longer (greater than 20-30 miles) trips. Hydrogen sulfide smell is apparent most during wide-open accelerations before engine warm-up.
When accelerating or going up incline car starts to smell like carbon monoxide (like the heater is on). Circulation is within car. In order to get out must put on outside circulation and roll down windows.
I purchased my new car during October 2015 from dealer in va. After some time, driving the car noticed an odor like rotten egg comes and goes. However, I thought, it could be due to the new car. Later time, I noticed every time I drive the car, I feel tired, having headaches, lack of energy, and falling sleep. I consulted with my doctors and they really did not find anything. Until recently, watching chanel 4 news and they were reporting the problem with Explorer exhaust system and possible carbon monoxide leak into interior of the car. Please advise if this issue is accurate and what we have to do to fix it. Thanks
I have a 2016 Ford Explorer limited edition under my dads name and my wife is the primary driver on it. After getting our car I drove it daily as commuter for 2 months and sometimes I smell something bad inside like burned tires but I just ignored it because I said my car is bnew and maybe its from outside and after that my wife start driving it but last December 2016 we went to vegas and I janssen (husband) is the one driving on the car and smelled something burned tires inside the car while cruising on it, I checked the tires/break outside but I dont smell it from outside, so after that we went to our dealer and checked it found out theres a carbon monoxide present inside and they fixed it by covering the holes of the car that may be the entry of smoke from outside and updating the system as per service guy told me "rene" and said everything works well now. After few months it was June 2017 I smelled it again and concerned me more because my wife is pregnant and I know CO2 is really bad on our health and I know that because we are both nurses and we sent it back to the dealer and my service guy "luis " told me they put some rubber in the rear door for the purpose of sealing the door that maybe the smoke from the exhaust is the one causing it and take note " the car stays 1 week in the service department". and now Sept 2017 the same thing is happening and I called my dealership, I spoke to luis and casey and they told me there's still waiting for the service manager because they are bussy, I told them my concern that my wife is pregnant she's on 8 months now and it makes me really concerned of what is going on with the car but they just told me to wait, and my wife daily car is it. So incase something happen with my family this is not really safe for us, so I really need a big help from you NHTSA that we can solve this problem, I heard others too esp police.
Since I have purchased the vehicle in February 16 it has been back for service nurmous times, starting 2 days after delivery! major complaint has been coolent loss and burning coolant smell following with a oil leak at the same time. This is a new vehicle 10 miles on it shouldn't have these issues so I demanded a different vehicle, was refused due to demographics! well the dealer brushes everything off as all do say it's normal it happens, as time passes it goes back to the dealer for same issue they replaced a oil seal again and coolant loss and smell is normal to them, they can't find any issues, I tell them it's after long drives well each time they have it over a week. To boot they ignore my complaint about the rotten egg smell I get on acceleration! they tell me it's probably the gas I'm using, mind you this is verbal after the fact, they did not want to put it on the work order. They ordered a new steering wheel due to it peeling. I was also told that technically I am responsible for the diagnosis if they do not find anything wrong and that I had to cover the techs time, well I have to take it back in again for no coolant in the overflow foul smell coming from the vents and exaust smell in the cabin. The vehicle has 14900 mi should not have these problems espicaly costing what it did
When driving the vehicle uphill or accelerating onto the highway or freeway there is a strong exhaust odor in the cabin of the vehicle coming from the vents. It was detected earlier this year, however we did some extra driving through the summer to confirm the issue. Once confirmed, we took it to our Ford dealer. They could not recreate the issue, but had an idea as how to fix the issue. To fix it, they had to get approval from Ford corporate to do the fix. Ford corporate told them there was no issue since it could not be recreated, and we can pick up the vehicle at any time. The vehicle was dropped off at our dealership on August 31, 2017. We were notified today (Sept. 7, 2017) that the vehicle has no issue; that the problem is not on the civilian Explorer.
2016 Ford Explorer XLT V6 ti-vct flex fuel vehicle (FFV). Exhaust enters cabin during acceleration. Putrid odor of exhaust resembles a foul blend of vomit, rotten eggs, burnt hair, burnt wax. Headache and horrible smell lingers in sinuses continues to day following exposure. Stench is much worse under heavy acceleration and/or driving uphill with rear A/C on high fan speed. Ford service acknowledged wide-spread problem performed tsb 17-0044 sealing underbody seams, reprograming rear A/C and replacing exhaust components. Tsb 17-0044 is ineffective and problem persists. 1. Ford has not isolated source of excessive carbon monoxide (co), hydrocarbons (hcs) and nitrogen oxides (nox). Is engine deflection under acceleration impacting exhaust manifolds causing leakage in pipe joints" is rich fuel mixture in engine with unburned fuel producing elevated catalytic temperatures damaging manifolds or joints? are FFV engines fitted with undersized or faulty catalytic converters? 2. exhaust system fails to expel exhaust away from vehicle. Ford acknowledges as evidenced by tsb 17-0044 replacing mufflers and exhaust tips. 3. exhaust gasses pool in bumper cover and numerous cavities under body. 4. air conditioning system fans actively pull exhaust into the vehicle likely through air extractor vents in quarter panels. Ford acknowledges as evidenced by tsb 17-0044 replacing air extractor vents and reprogramming rear A/C to slow or halt fans under various braking scenarios. Ford misrepresenting elevated co levels only found in police interceptors. After Ford service sealed seams per tsb 17-0044, I detected 17 ppm of co in two detectors. Ford must evaluate every exhaust component under loading for deflection and excessive heat. Can exhaust enter via mid body, engine compartment or cowl in addition to rear of vehicle" pics illustrate rear infiltration.
The contact owned a 2016 Ford Explorer. While driving approximately 70 mph, the four wheel drive warning indicator illuminated a "temporary disable" message. The contact stated that smoke appeared under the hood, from the rear of the vehicle, and through the air vents. The driver coasted over to the side of the road and the engine burst into flames. The fire originated from underneath the front of the vehicle. The fire department extinguished the fire. Neither a fire nor a police report were filed. The vehicle was towed to a towing lot. The vehicle was destroyed. The contact called kunes country Ford Lincoln dealer (located at 2811 N locust St, sterling, il 61081) and was informed to contact the manufacturer. The contact called the manufacturer and referred to his insurance co. The manufacturer did not offer further assistance. The approximate failure mileage was 23,000.
For the past year I have smelled exhaust in my brand new vehicle. About 9 months ago I had it tested at Ford dealership service dept for possible carbon monoxide because the exhaust smell was bad, particularly when hitting speeds around 70mph. Ford laughed at and said there is nothing wrong. The smell continued, myself and my daughter would get headaches, shortness of breath and I would feel nauseous after driving a long period of time. Earlier this week I was so dizzy, I needed to pull over twice just to gain my Focus. I purchased a carbon monoxide tester. Yes, there is carbon monoxide. I am a bit frustrated since the issue could have been fixed previously, rather than laughed at me and I endured poor health for so long.
When doing a hard acceleration (I.e.. merging onto a highway), exhaust smell enters the vehicle through the vents. I've brought this issue to my dealer's service department for the 1st service and was informed that there was a tsb on this problem. The second time I brought the vehicle in for service I mentioned it again. This time, they kept the vehicle and tried to fix it by installing plugs on rear hatch, resealing body seams at the rear of the vehicle, and apply rubberized coating. This did not solve the problem. When I brought the vehicle in for service in May 2017 I told them I still had the problem. At this point, service dept indicated they still haven't figured out what is causing the problem. I purchased this vehicle in January 2016 and started noticing the problem after I'd had the vehicle a few months. This problem occurs almost every time when hard accelerating. The exhaust smell lasts from 2-5 minutes. This problem may occur multiple times during a drive. I don't know whether the fumes are continuing into the vehicle once I can't smell it anymore.
The contact owns a 2016 Ford Explorer. While driving between 55-60 mph, there was an abnormal odor entering the vehicle through the air conditioning system. The vehicle was not taken to be diagnosed or repaired. Causeway Ford (located at 375 NJ-72, manahawkin, NJ 08050, (609) 597-8083) and the manufacturer were notified. The approximate failure mileage was 4,492.
A D V E R T I S E M E N T S
- Levittown, NY, USA