This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought my Ford Explorer 2 years ago brand new and everys since I bought it I have had headaches. Dizziness while driving and electrical problems with it. My husband has also been treated for headaches and we believe it is from our Ford, we don't have these issues until we are in the car for long periods of time. The dashboard goes blank a lot and it loses power.
We purchased our vehicle in may of 2017, and noticed weird smells. Took it on a road trip and noticed them again in July. After the late July 2017 news release of co in Ford Explorer, we used co monitors and in fact, had co readings. It has been to the dealer approx 10 time and had the tsb service performed, but the problem still exists. I've had 3 different cases open with Ford, and during the last case, they denied my "buyback" request. Please help. Photo attached and videos can be mailed in that show co levels and then show co levels going to zero when we roll down the window. We have had co problems for over a year now. Please help because Ford won't.
Driven 2013 and 2016 Ford Explorer sports total 130 K miles, am extremely ill due to carbon monoxide issues, complained to my dr's for over four years headaches, dizzy, blurry vision, overall confusion, not comprehending, shortness of breath, chest pain and sweating, had sinus surgery June 2017 thought that was the issue, never felt better after surgery, my ent's stated not sinus issue, has to be underlying medical issues, went to Ford dealership two months ago, asked technician why so many cop Explorer in for service, tech related, carbon monoxide issue technical bulletin recall, had taken my 2016 in a year ago complaining of exhaust odors, went home googled carbon monoxide poisoning and was astonished to see that all of my medical complaints to my dr's over the past four years related to long term exposure to carbon monoxide poisoning, feel Ford is trying to just wipe their hands, these cars are killing people, especially drivers like my self who are in their vehicles for extended periods of time.kindly reply to what may be accomplished to get Ford to take responsibility for these death cars
I have noticed theres a burning smelling from heater/ac vents right after acceleration from vehicle being stopped. I can confirm its a burning smell (similar to burning plastic or rubber). When the smell is present, it feels like theres lack of acceleration from the gas pedal. Almost like if theres a clogged air filter or issue with transmission or exhaust. It feels like that kind of poor acceleration issue. The burning smells last for about 1-2 minutes and I'm not sure where its coming from. The odor is a very strong odor and I'm waiting for a fire to break out somewhere when this odor is present. I have a service appt on Monday, Feb 26 and hopefully something will be found. The last thing I want is to be driving and the vehicle breaks down, let alone catches fire for some reason.
- Broadview, IL, USA
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2016 Ford Explorer accelerates while driving. My vehicle has been in and out of dealership since 12/26/17. I am currently in a loaner vehicle. Receive update first week of Feb 2018 that the transmission dept was behind and that they will let me know as soon as possible if I need a new transmission.
The contact owns a 2016 Ford Explorer. While driving 30 mph, the contact observed an odor underneath the third row seats. The contact began feeling drowsy and dizzy. The issue occurred several times. The vehicle was taken to apple Ford Lincoln (8800 stanford blvd, columbia, md 21045, (866) 841-9642) where it was diagnosed and repaired. The manufacturer was made aware of the failure. The failure mileage was 29,000.
Under acceleration there are instances of what seem to be exhaust fumes being present in the cabin of our Explorer. This has led to headaches for myself, my wife and our 7 year old son.
The contact owns a 2016 Ford Explorer. While driving various speeds, the contact felt very tired, weak, dizzy, and sleepy. Since the contact was suffering from a cold at the time, she could not determine if there was an odor in the vehicle. The contact was able to drive back home. The failure occurred without warning. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 36,315.
From the day I took delivery of my 2016 Ford Explorer Sport, there was a prominent smell in the cabin that appeared under moderate acceleration. I initially believed it to be caused by the "breaking in" of a new engine. However, the problem persisted. Passengers would continually ask me about the awful "rotten egg" smell in my Explorer. I was getting headaches and feeling nauseous at times while driving my Explorer. After researching the issue on the internet, I found countless reports of others having the same experience with their Explorer. I took my vehicle to auto nation Ford in scottsdale, AZ and the service advisor told me they've had several folks with the same issue and that Ford had issued a service bulletin on how to resolve the problem. I was told that there was a design flaw leading to the exhaust fumes re-entering the vehicle through the ventilation system. The advisor indicated they would need the car for at least a week to re-seal the system to minimize the problem. After having my vehicle for several weeks, I received it back and the issue was not resolved. I returned the car to Ford and they arranged for me to have loaner Explorer while they worked on mine. It had the same exact issue. My Explorer was at the dealer for well over a month and I was told that they were waiting for Ford to engineer and manufacture the parts needed to fully resolve the exhaust leaks. After finally getting the car back, the issue initially seemed to improve, but quickly returned. The dealer has stated they have done all they can and that no other fix exists. This is completely unacceptable and unsafe. I have a wife and 3 children and I do not feel comfortable driving with them in the vehicle beyond very short trips. We've even gone so far as to rent vehicles for family road trips due to the issues with our Explorer.
The contact owns a 2016 Ford Explorer. While driving various speeds and depressing the accelerator pedal for extended periods of time, a foul odor was present inside the vehicle. The contact indicated that the failure mainly occurred while ascending up a hill or driving on the highway. The vehicle was taken to dana Ford (266 w. service rd, staten island, NY), but the failure could not be duplicated. The manufacturer was notified of the failure. The failure mileage was 4,900.
The contact owns a 2016 Ford Explorer. That contact stated that while driving, there was an odor of fuel emitting inside of the vehicle. The vehicle was taken to a unknown local Ford dealer for a diagnosis where the mechanic advised the contact that the fuel pump needed to be replaced. The vehicle was repaired. The contact again was driving the vehicle a week later, and smelled a fuel odor again inside the vehicle. The contact called the Ford Motor Company located at 1 american road, dearborn, mi 48126 (313)322-3000, and was advised to drop off the vehicle for a diagnosis. The contact was advised the fuel pump was leaking from a crack in the pump. It was unknown if the manufacturer was contacted or not. The failure mileage was 40,000.
Began feeling very sick on Friday January 5th, car had bad exhaust smell. Headache, dizziness, nausea, this continued over the weekend so much so that I did not drive anywhere Sunday from 1:00 on or at all on Monday. Woke up Tuesday feeling ok and drove my car to work, while driving the 4 miles on the fwy to get there my car started smoking profusely from the exhaust pipe. I immediately took it to Ford, it is still there. They are refusing to pay for repairs, they say turbo engine and engine need repair/replacement. Could this have to do with the exhaust issues I see people keep having? never once did the check engine light come on since I've owned the vehicle (2 yrs, 2 months) could there really be that much wrong with the car without even a hint there was an issue and no check engine light?
Suddenly have an influx of exhaust fumes in cabin area while the vehicle is running but especially while idling. Appears to enter from air conditioner and there is a strong odor under the hood.
The contact owns a 2016 Ford Explorer. While driving various speeds, there was an abnormal exhaust odor in the vehicle. The vehicle was taken to rockwall Ford (990 I-30, rockwall, tx 75087, (972) 290-2200) where it was diagnosed that there were exhaust fumes from the engine that entered the vehicle. The contact was informed that there was a warranty repair provided by the manufacturer. The vehicle was repaired; however, while test driving the vehicle, the contact became ill from the exhaust fumes. The manufacturer was informed of the failure. The approximate failure mileage was 30,000.
Very strong exhaust fumes entering vehicle at or above 3500 RPM. It happens every time accelerating to highway speed. Entire cab fills with fumes immediately and does not disapate until all windows are rolled down. Experienced headaches, dizziness and nausea. Owner had to trade vehicle (at their expense) as defect was causing daily health problems. Ford needs to be forced to notify consumers about this problem before vehicle is purchased. Owner had 2015 Ford Explorer with same problem and won lemon law case against Ford - lemon law arbitrators smelled what they described as exhaust fumes during lemon law hearing test drive. Ford repair attempts do not work! NHTSA and Ford need to determine fix or recall vehicles. Exhaust fumes contain carbon monoxide as well as many other toxic chemicals. Ford admits exhaust fumes entering vehicle but claims low volume/safe. Please consider that infants and young children cannot be exposed to same carbon monoxide levels as adults without very serious and life threatening harm. Ask a doctor, not Ford!!!
I have read many complaints about exhaust entering this vehicle while driving. Ford's remedy is not correcting the defect. Some people have taken their vehicles to the dealer up to 7 times and the problem still exists. Some people have passed out from the fumes and crashed their vehicles. How many complaints do you need to receive to issue a safety recall? do you even read these complaints. I called your hot line this morning and no one could give me any information about the problem after waiting on hold for 25 minutes. Your website only shows complaints and no updates about your investigation of the issue. I called Ford twice and got the run around. I called my dealer twice with no satisfaction. How many people need to get sick or die before you take action. My vehicle is over 2 years old and only has 2800 miles on it but it has issues with exhaust entering the vehicle. I read that Ford will reprogram the climate control module to let more fresh air in from outside but that will not fix the problem because there is no fresh air when you are driving in traffic and drawing in exhaust from all the cars in front of you. I will fix the problem myself or wait until you or Ford knows the real cause of the problem and decides to fix it instead of trying to pacify the owners.
Car smells strongly like natural gas inside cabin when driving, and when sitting still - eyes burn, throat sore, headache after driving it for 5 mins or more.
A D V E R T I S E M E N T S
- Omaha, NE, USA