This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Explorer. While driving approximately 65 mph, the vehicle suddenly failed to accelerate when the accelerator pedal was depressed. The vehicle was taken to the dealer where it was discovered that a transmission gear had fractured. The cause of the gear failure was not determined. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 12,000.
While driving through a major city on the expressway at rush hour, the vehicle suddenly lost power. The dash illuminated a wrench (powertrain fault) and check owners manual. We decelerated in traffic down to about 5 mph. We were extremely fortunate that no one was hurt as we tried to make our way to the right shoulder from the left lane (there was inadequate shoulder on the left when the failure occurred). No question in our mind that this is life threatening! we feel fortunate we were near an exit, so we limped along at 5 mph to a gas station. The vehicle was towed to a dealership and next day verified that the electronic throttle body was defective. The dealer changed this part out and we fortunately have not had a recurrence. Mileage at failure was 9456. One would not expect a throttle body to fail, especially at low mileage. We now read that many 2016 Explorer have this defect and that other drivers have experienced the same life threatening event that we did.
The contact owns a 2016 Ford Explorer. While driving 55 mph, the vehicle decelerated to a complete stop independently and the wrench warning indicator illuminated. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not aware of the failure. The failure mileage was 11,000.
I was on a trip away from home, coming down a 2 lane country road and my 2016 Explorer just began to slow down. I hit the gas, but no reposne from the vechile. I could only throw on my flashers and cringe as the cars piled up behind me, hoping no one would hit me. We coasted at least half a mile before finding a place to safley exit the road. I called roadside assistance and they woud not authorize payment to tow my vechile back home, and I had to wait 45 minutes for assistance to arrive. I am so disappointed and saddened to think what may have happened if I had choose to take the highway instead. I could only clutch the steering wheel as I watched my speedometer drop from 58 to 20 something in a matter of minutes. I had children sitting in the 3rd row and was concerned that someone would run into me due to my sudden decline in speed. I cannot believe that I was not notified that this could happen. Why isn't this a recall? I made it safely, but no one should have to sufer injury or loss before Ford takes this seriously.
While driving below 30 mph attempted to accelerate and felt a jolt, engine cut off, "wrench" light and air bag light came on (last one probably when the engine shut off).had to coast to the side, re-started engine and it started shaking, rpms kept going up and down between 1-2000.turned off and waited a few minutes.started engine again and it was running normal except check engine was on.went to local Ford dealer (we were on vacation) who couldn't take us in for at least 6 hrs and wanted us to pay for diagnostic (new car, just had first oil change).went to auto zone and they read code P2112 -throttle body failure and armed with that scheduled service at my local dealer.on the way back issue repeated itself two more times.all on lower speeds (city driving).current miles 6200.
- Webster, NY, USA
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2016 Ford Explorer XLT with 11,600 miles. Ebt issue" driving to work on a city street going about 35 mph just before 8am on 08/25/2016 and vehicle lost power. Vehicle slowed way down and I felt a jerk/lurch. May have been hit from behind but the other vehicle did not stop. Engine was still on and the wrench indicator came on and a message appeared "see manual" or "see dealer", I can't remember which.tried accelerating and vehicle would not increase speed. The vehicle moved very slowly, maybe 5mph" luckily I was on an overpass, in the right lane, and going down the overpass to get the vehicle into a hotel driveway that was at the bottom of the overpass. Had the vehicle towed to the local Ford dealership. Waiting to hear back from the dealer. Reading other complaints about this same issue and agree this is a serious defect. Luckily the traffic was not bad because this could have had a much worse outcome. We purchased this vehicle to haul our young kids and to suddenly lose power without warning is extremely dangerous to my family and other drivers.
I was driving down I-295 with a speed of 65mph when I saw a wrench icon on the dash board light up and I lost control on acceleration. No power even though you are stepping on the gas you slowly decelerate like you placed the car in neutral.the next day I called up the service dept of my dealer. Explained to the tech what had happened and without hesitation he replied "you have to change the throttle body, it's defective."
Bought vehicle 4 months ago. Today when pulling into my driveway I stopped and placed my car in park. My car continued to roll despite gearshift being in park. It struck the stone aspect of my house leaving extensive scratches and scrapes over the right front end.
New 2016 Ford Explorer XLT, 6000 miles, without warning looses power, car stays running, but acts like in neutral. Engine light and air bag light come on, says to call dealer, emergency. This happened on highway 285, 10 lanes of very fast moving traffic, with my wife and child in the car, very dangerous we were almost was stuck in middle lane as the car glided to a stop. Have seen hundreds of reports on the internet about this same problem. Ford dealer was aware of the issue, replaced throttle body, this part is defective and the issue is well documented on the internet. They replaced the part at no cost, but I have no confidence they actually know the issue or if this will happen over and over. Based on the other reports I have seen this always happens around 7000 miles. I have recently received a letter from Ford regarding my 2014 Focus, stating it has the same issue and that they have extended the transmission warranty to 10 years. I am now cornered this affects all Ford models.
Lost power while crossing an intersection. Was able to glide the car to the side of the road. Internet search disclosed that it is a problem with several Ford cars and possibly a faulty etb. Had it happened on a freeway I would probably be dead. The problem with this defective component has been reported before but so far no recall has been issued. Please do something!!!
Electronic throttle body issues. While driving vehicle (that has only 8300 miles) the electronic throttle body was defective and put the vehicle into a "limp mode" while driving. While driving 50 mph down a busy local road the wrench safety light came on along with "see manual" on display area. Vehicle suddenly would no longer accelerate and idled at less than 5 mph. Extremely dangerous while driving down the road and the vehicle just stops accelerating while in traffic. Was almost in multiple accidents while trying to coast the vehicle out of the roadway. Had to be towed to local dealership. Went online and read over 50 reviews of this happening to other people!!
On two separate occasions my 2016 Ford Explorer Sport four-wheel-drive, with approximately 6100 miles, the automatic transmission failed to stay in the park position. On the first occasion in June 2016 the vehicle rolled away after exiting the vehicle at a shopping center parking lot and had to be chased down! thankfully caught up with it and jumped back in before it hit someone or another vehicle! the second occurrence was on August 1, 2016 parked in front of a commercial building and again the vehicle's automatic transmission did not stay in the park position and began to roll away, thankfully this time before exiting the vehicle. Initially thought the first time was a fluke but since it has happened twice it is a safety concern that needed to be reported.
2016 Ford Explorer shuts off while driving. It's a known issue, but the vehicles are still being sold and no recall or systematic way of replacing it. I was on the highway and the vehicle just slowed down to a crawl twice. Ford offer no solution. I checked online and this seems to be a problem many people are experiencing. I almost got hit twice trying to get to the shoulder lane.
Throttle body quits working leaving you with no ability to accelerate in traffic. While driving down hwy car suddenly lost ability to accelerate, had to coast until I could find a place to pull safely out of traffic, very scary.
Turned car on, backed out of driveway & it suddenly lost all power & "wrench" light came on. Could barely get it to side of the road. After turning it off & on the engine light also came on. Car was undrivable, needed to be towed. Dealer said it was throttle body that needed to be replaced. Car is only 7 months old and only has 7715 miles on it.
Driving down road and Explorer started losing power, cutting out and engine almost died. The check engine light and tool light came on display. I was barely a few hundred feet from my house, so I slowly managed to get vehicle to my driveway. My husband attempted to drive Explorer in subdivision again and Explorer again started misfiring and engine died. Turned air conditioner off and it restarted and appeared to shake Explorer as engine misfired and we barely got it back in our driveway. It only has 7,740 miles on it!! I called dealership and had it towed to there today.
My pregnant wife and I were driving down a busy, main nashville road yesterday when our 2016 Ford Explorer with 8500 miles on it ceased to accelerate. A wrench appeared on the dashboard, rpms dropped to an idle state, and in heavy traffic I could not accelerate in order to move my car off the road, nearly causing an wreck. Ford has had my car for two days. This issue is apparently related to a faulty throttle body. A quick internet search shows that hundreds, if not thousands of people have had this same exact issue with similar low mileage 2016 Explorer and that Ford has determined it to be a faulty throttle body. Considering the fact that so many vehicles have experienced this very dangerous issue, Ford should be recalling these vehicles. This is a safety issue on par with the GM ignition switch problem. A vehicle losing all power in traffic, without warning, can cause wrecks and deaths. Apparently Ford is also replacing these faulty throttle bodies with the identical oem part, since "not all of the throttle bodies are affected." Ford technicians seem unsure as to whether or not the new throttle body will display the same issues since they are the same part. This is a brand new vehicle and I now feel unsafe driving it, and even less safe having my pregnant wife drive this car. I'm stuck with a family hauler in which I don't feel safe driving my family.
Husband was driving the vehicle was about to accelerate to get up a hill on a city street and engine sounded like transmission or other major part just "dropped". steering wheel froze, car idled violently, could not move vehicle, started to roll backwards until emergency brake was applied.acceleration went to literally zero, SUV would not move. Orange wrench light came on, stated to see manual.placed car in park shut off engine and waited and started at back up again. Scarry stuff, 2 children 2 and younger in vehicle. Won't let me input on next page, approximately 25-30 miles an hour, SUV has 5,500 miles on
Brand new 2016 Ford Explorer with only 6779 miles. Unable to accelerate from a stop through a busy intersection. No indication that anything was wrong prior to this. Several dash lights came on. Car went into limp mode not allowing me to accelerate above 15 mph. Check engine light, power train light and airbag light all illuminated. Had car towed to dealership. Throttle body failure indicated as the issue. Part was back ordered for two weeks. Verified online that many other new Explorer owners have had this same issue around the same mileage. Fortunately I was not on a busy highway like some.
Driving on I-10 about 1 mile before daphne, al, engine sputtered and vehicle began loosing speed. Pressing the gas pedal did nothing, check engine light came on, service manual light came on, and airbag light came on. Coasted to the side of the interstate, stuck between the white line of the lane edge and a guardrail with only inches to spare from traffic passing at 70 mph. All this with my wife in the front seat and our 2 daughters in the backseat who are 2 years old and 5 months old. Engine was running rough and would not increase rpms even when pressing the accelerator pedal. Shut engine off and on 6 times before it finally responded to accelerator pedal input. Was finally able to merge back on to the interstate and get to the daphne exit. We had to stay the night in a hotel in daphne while we waited for another vehicle to get us home to Louisiana. This was a rental vehicle and had to be towed to the mobile airport so that we could get another vehicle from enterprise. A quick internet search revealed numerous complaints of the exact same issue but no evidence of any recall. Apparently the throttle body is faulty and most people report that the part is on back order. Ford knows about this problem and NHTSA should too but somehow nothing is being done. This incident left us on the side of the road, inches from being killed by passing motorists. How this is not under a recall or stop sale order is beyond me. Please initiate a recall and/or stop sale order on these vehicles before someone is killed or seriously injured.
A D V E R T I S E M E N T S
- Riverside, CA, USA