This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Power train control module and engine control module failed under high speed on a 4 lane road. We were almost killed by being rear-ended traffic as vehicle came to a complete stop, engine off, and completely dead. Not able to steer or brake. Vehicle has only 12,854 actual miles. Please fix this before others are killed and/or maimed.
When I place my Explorer in reverse to back out of a park, when I am about half way out of the park, there's a loud "bump". I automatically slam on brakes because I think I have ran over someone. Recently, I placed my Explorer in drive so that I could pull out of the garage and I heard the loud "bump". I have taken my Explorer to the dealer several times and they have no idea what it is. I have also contacted Ford and they have no idea what it is. Ford finally offered a 100K mile warranty but that doesn't solve the problem.
2016 Ford Explorer XLT was great until I hit 17,680 miles. Transmission went into "limp mode" and would not accelerate. Engine/wrench light appeared on the dash and I basically crawled to the dealership. Very scary when stopped, put the pedal to floor and would barely move. After a few days at the dealership, they said it appeared to be the clutch and they replaced it. Got it back and two days later, it did it again. Drove back to dealership and they had it for a day, but couldn't get it to do it, so I got it back. Two days later, it happened once again. Dealership said if it happened again, drive it right to the dealership and don't turn it off. A tech went for a ride with me and was able to see what was happening. When were driving back, lights on dash went off and the car drove fine. The tech said not to worry, they'd be able to get a code even though the lights on the dash went off. So I'm on my 3rd rental and waiting to hear what will be done. Luckily I leased my Explorer and everything is covered under warranty. My advice is stay far away from any Ford product with this transmission! it's dangerous and completely unreliable.
The contact owns a 2016 Ford Explorer. While driving approximately 65 mph, the vehicle lost power and the service "wrench" warning indicator illuminated. The vehicle was coasted to the side of the road and was towed to the dealer (northtown Ford in menomonie, wi) where the throttle body was replaced. The failure recurred and the same dealer replaced the retaining clip, but the failure recurred. The contact made the manufacturer aware of the failures and requested a buy-back. The contact was informed that the issues did not warrant a buy-back. The vehicle was not repaired. The failure mileage was approximately 9,000.
- Stockholme, WI, USA
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On 6/28/2016 the vehicle was involved in a loss of control accident due to driver becoming unconscious. The driver and all passengers became unconscious nearly simultaneously. The original assumption was that the driver fell asleep, although she did not remember feeling drowsy prior to the accident. The accident resulted in total loss of the vehicle and no injuries were sustained. The accident occurred on I-85, mp 18 North of montgomery, Alabama. Since seeing the report today about possible co leakage into the passenger cabin on the Ford Explorer vehicles, I would now suspect this as a possible contributing factor in this accident...updated 08/07/17
I was driving on the high way yesterday and the car couldn't be moved with the gas pedal. I coasted to the next exit, turned off the car and back on and it worked again. Today the same thing happened, but this time it didn't work again. I had adac (here in germany) come and take a look at it. They reset the "system" and followed me to my Ford car garage shop.
Smell exhaust fumes inside cabin of vehicle. Exposure to carbon monoxide concern. Happens during full acceleration and driving uphill and with A/C unit on.noticed upon lease reception. Ford replaced exhaust system but not helped, actually now worse. Ongoing issue unresolved.
Throttle body has failed twice. First time at 7275 odometer; second occurred at a bit over 16,000 miles. Failure of this part results in no throttle response to the engine and a maximum of about 10mph speed. Luckily, both times, I was not on the interstate or other high speed highway. Both instances were in motion at 35-45 mph. The only way to clear the problem is to shut the engine down and wait for 1-5 minutes; then be prepared for no throttle response within a few miles.
The transmission drain plugs were loose. The vehicle has 5064 miles. I had been noticing an odor and thought I had a coolant leak. But the smell was not "sweet" enough. I crawled under the car after a 700 mile trip because the order was very prevalent. I notice transmission fluid on one of the transmission drain plugs. There was a plume of transmission fluid going from the transmission to the back of the car. Some of the fluid had contacted the exhaust components. I check the fluid level ( flat surface, engine hot and running) and the fluid did not even contact the dip stick. I then went to see if the plug(s) was loose. It is a 11mm. I was able to get 2.5 turns on the plug using just my fingers. On the second plug I was able to get 1 full turn with just my fingers. The 1st plug only had about 3 threads engaged. I am concerned that if other vehicles have this condition, a fire or complete lose of transmission fluid could occur. If a plug falls out while traveling at highway speeds a serious accident could occur.
While driving in traffic there was a loud noise and the car lost power and the wrench light came on. Was able to roll out of traffic transmission went out.
Electronic throttle body replacement required. I was going 75mpg on a highway in Ohio traveling to Illinois. 2 of 3 lanes closed. Car lost power going from 70-40 in seconds. Luckily I was on a downhill and was able drift to the right far enough not to get hit. Dangerous. I had gone to Ford when I read about the other people with this issue back in August. They would not repair my throttle body unless I paid. "you have to wait until it breaks"
When driving at 65mph on interstate 287 the car did a slight jolt and then lost all power. The engine remained running, power steering and brakes still worked, but there was no acceleration. Wrench light and check engine lights came on. Luckily I was near an exit so I coasted to a halt off the interstate. I restarted the car, it drove at no more than 5mph to a safer spot. After sometime waiting for a tow truck I restarted the car, it worked this time but with a check engine light. I drove slowly and on county roads, back home. Now in dealer to be fixed. I have read multiple examples of this problem on this website and generally. There is a clearly a major safety issue with these engines and it needs addressing at a wider level than simply each consumer.
2016 Ford Explorer with approximately 9100 miles, I was pulling out onto a highway when the vehicle suddenly stopped in 50mph traffic. The wrench light, engine light, airbag light came on and I had to coast to the shoulder. Towed to the dealer where it now sits. Saw all of the complaints on carcomplaints.com and here and realized I have to get rid of this vehicle, no confidence in it now.
1st incident June 2016: During a busy school commute. On a very busy road, the vehicle lost power. Would not accelerate past approx. 15 mph. Towed to dealer and throttle body was replaced. 2nd incident Oct. 18,2016: Same exact problem as above, also on a busy street. Potential for injury or loss of life was great in both of these circumstances. Towed to dealer. Was told that only the computer needed to be reset and the car is fine??!! I have no confidence in driving this vehicle at all! afraid for my family's safety!!
2016 Ford Explorer with approximately 8400 miles. Was traveling southbound on us hwy 1 at approximately 50mph when vehicle suddenly stops accelerating and wrench light comes on. Car will only coast at less than 5mph. Was able to pull into a parking lot without being involved in an accident. Vehicle was on and shaking but would not allow me to accelerate. Vehicle had to be towed to Ford dealership. Ford mechanic stated it was the electronic throttle bottle and they have already had a few of them come in to be replaced. Etb has been replaced but vehicle still lags when accelerating. Went on carscomplaints.com and 38 complaints have already been filed for the same issue.
Electronic throttle recall (16B32)---was driving on the 5 North freeway, and had just merged onto the 55 North when the car lost power. (I pushed the gas, but the car could no longer accelerate)--all power was gone. I was, thankfully, able to move over to the right side of the freeway. I called aaa, and was eventually towed out of there (to Ford dealership where I originally purchased the 2016 Ford Explorer.) Ford dealership told me there was "new" recall regarding my vehicle (electronic throttle body repair)---left car on Saturday. (said I could not get a rental since it was 2:58pm.) went to get a rental car at dealership today (Monday after 2:30pm), but was told the car was ready to go home. I was invoiced at 3:14pm today. Please look at page 1 --it says that work: "began:10-1-16 done:10-1-16", cause: Recall correction: Reprogram PCM"-----)*********technician time spent: 15:23 to 15:43****** did not replace the part ( electronic throttle body repair********this is very dangerous----people can get killed on the freeway by getting hit by other cars (if their car were to suddenly lose power in the passing lane---------or on any lane on the highway for that matter). Dealership knows about the recall and they still did not replace the electronic throttle.
I was driving on 675 in dayton Ohio at 65-70 miles an hour when my Ford Explorer XLT lost all acceleration and I was forced to coast to a stop on the left shoulder of the highway. I was able to turn the car off and restart it, and drive it home without incident. I had it towed to a Ford dealer and hopefully will have an answer tomorrow. This vehicle is a 2016 XLT with just over 8,000 miles. I no longer trust this vehicle and will be researching more reliable vehicles.
2016 Ford Explorer [xxx] lost power and would not move in middle of busy highway. Vehicle was noted to have a sputtering sound and appeared to be firing on only a few cylinders. Turned vehicle engine off and restarted no help vehicle would not move with accelerator pedal in full open (floored) position. After opening hood and disconnecting neg terminal of battery vehicle operated fine for approx 10 miles and then same occurence. Again fault cleared and ran fine to nearest Ford dealer. Initial diagnosis by dealer was codes P2111 and P2112. Dealer stated found recall 16B32 followed instructions and reprogrammed PCM and clear codes. Customer departed dealership service bay and repeat above mentioned malfunction before off the dealer lot. Returned to service bay and dealer stated that throttle body was changed. Vehicle appears to be operating normal at this time. This is a safety issue that should be investigated. My wife was driving the vehicle when this first occurred in busy mountain highway here in southern wv and was nearly hit by numerous vehicles before vehicle could be drifted backwards down the mountain where in order to get vehicle off of highway. Service adviser indicated that he had seen several similar problems with the 3.5 liter engine in Ford Explorer. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Haines, AK, USA