This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When I purchased this vehicle I noticed there was a fawl smell like rotten eggs or sulfer when you would push on gas. I mentioned it to the dealer they said they kneew about it and there was a recall to fix it. I brought it in a few times as each time they never seemed to be able to fix it. It made my whole family sick, headaches, nauseua, sleepy. I was scared to drive my family in my car. I looked up this incident to see if others had same issue and there were many across the board that all said the same thing and FORD would not do anything about this. I tried to trade my car in manytimes and have them do an exchange they did nothing. I am ready at this point to hire a lawyer and sue FORD for this. what else can be done
I noticed that I started to feel light headed and went to my doctor. At first it was thought to be my allergies. The condition only worsened to the point where I could not stand without getting dizzy. I could not work and had ringing and loss of hearing in my one ear. It was around this time that I started to notice a sulfur smell coming from my vehicle. The more I drove the car, the worse the smell got to the point where you could not drive the car. I looked into the situation after speaking with my step father who is a mechanic and he reported an issue with Explorer. I tool to the dealer and they said it was a different issue and that the warranty had just run out. I contacted Ford who said they would follow up and did not. I called them back and they are stating that there is nothing they can do. No warning lights came on in the car and if I would not have had my sense of smell I could not have been able to figure out what was going on and could have injured or killed myself or others for their faulty vehicle. I understand that vehicles break down, but this is a known issue and they did not issue a recall. The safety concern is still there and I could have killed myself or others because of their negligence and lack of concern for the safety of their customers.
Ford Explorer 2015 4WD (79,000 km), currently not covered by warranty or recall. On March 2020 while the vehicle was under warrantee with 70,000 km, I've explained to Ford dealer that there is steering problem appeared suddenly when driving, they made computer and technical check but no code arise, therefore, they informed me that nothing found and it may not repeated again. On January 2021 (the vehicle became out of warranty) - 76,440 km, the same problem appeared with warning lights shown suddenly (terrain management system fault, sservice advance trac, power steering assist fault) 'this happened apparently and suddenly while driving on highway as the steering suddenly stop working and moving and I couldn't control the car and was about to have a horrible accident. I've hardly stopped the car aside switch-off and restart it the problem disappeared and send it to the dealer who in turn checked again and informed that no fault is detected despite showing the recorded video to them of the said problem. The same problem happens suddenly many times while driving, it has appeared recently at 79,000 km (kindly see the attached snapshots). Till now, I don't know how to act as I'm spending a lot money for car check to Ford with no outcome whereas Ford manufacturer is not able to detect this fatal dangerous defect, and also it's not covered by recall despite being very dangerous on people's lives.
The windshield window rubber sidings are breaking apart on both sides. This is a safety issue because the window can fall apart while I'm driving. The second issue is with a recall on the panels on the driver and passenger doors coming apart. The Ford dealer supposedly fixed it but the passenger panel is coming apart what can I do with recall that I was informed has expired.
I received a letter stating that my car was being recalled back in November of 2020. I called empire Ford in new bedford mass immediately to make an appt to get it fixed. It has now been 2 months and I am still awaiting an appointment after calling them several times. They first told me it was on back order the pets, then a few weeks later they told me I should bring it in first to see if I actually needed the part. I told them there was a recall for a reason and I wanted the part changed. It was not up to them. I am still awaiting to hear back. They are the only Ford dealers near me and they are terrible. I have had several bad bad experiences with that shop.
- New Bedford, MA, USA
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The passenger cabin both front and rear has the pungent smell of exhaust whenever the vehicle is: - engine running and - either in park or drive and - either moving or stationary and - either highway or city driving and - going 0 mph, or 10 mph or 20 mph or 50 mph and - either turning or straight and - with the heat on or off and - with the air conditioning on or off and - with all of the windows sealed (up) the fumes seem to make us not feel well and make our eyes burn. There is something seriously wrong with these cars! so anytime the car is running exhaust fumes are entering the passenger cabin.
Both of the front door panels are breaking down off at the top by the windows. Driver side is bad and the passenger side is starting to break! this vehicle is too new and way to expensive to be doing this !!!
Rich Ford service manager crystal switzer, confirmed they have done this and all notices from Ford, tbs16-0165 became Ford recall program 17N03 and supplement #1 dated October 26/2017 I filed complaints 08/20/2015 up until today with, rich Ford, Ford Motor Co, Ford Motor Co.com, about the carbon monoxide complaint, I have become; sleepy, sick, nauseous, vomiting,
Purchased this vehicle and it has a cracked exhaust manifold, exhaust fumes are horrible, have to drive with air on recirculate, and windows cracked. Dealer verified it was a cracked manifold but wouldn't cover it since the catalytic was not throwing a code.
Supposedly there was a recall in 2017 on the side window uphostery, I made a complaint to Ford that we never received notification on this but they insisted that it was sent
Vehicle stops suddenly, usually while accelerating but no always, with a message that pops up on the dash stating, "vehicle system management fault." Vehicle will not accelerate after pop up appears and begins to shake/rumble. The only way to get the vehicle to drive again is to turn off the vehicle and restart it. At this point, the vehicle seems to drive normally again. I've noticed this pop up mainly on highways/freeways when accelerating around 55-60 mph but it has happened on side streets while getting up to speed which is usually 30 mph.
Got in my 2015 Ford Explorer this morning started the car backed out of the driveway and it would not steer no power steering at all. Apparently there is a steering module within the steering column that gets locked because of traction control? apparently if this module needs to be replaced the whole steering column needs to be replaced. There are several incidents on social media that this has happened while people have been driving on the highway.
While driving the 2015 Ford Explorer I can smell exhaust entering the cabin of the vehicle, especially under acceleration. I found this to be an issue in the 2016-2017 models, via a tsb 17-0044, but not the 2015. I am experiencing the same issue. I have contacted Ford and they seem unaware of the issue and requested that I take it in at my expense to diagnose and "possibly" find the issue on a per hour rate. I believe that this is causing my 6 year to get car sick, only in this vehicle, and my wife to feel tired and have body pains as she is the one who drives it the most.
We were driving on the freeway and suddenly lost control of the vehicle, with no warning. It caused us to go off the highway and rolled 3-4 times.in researching this, saw a recall that affects this vehicle and it was not received.
A D V E R T I S E M E N T S
- Las Vegas, NV, USA