This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Front Window Trim fell off while traveling on highway, the noise startled me and I was going 70 mph, did not see the part fall off and this is the second incident. The shop I took vehicle to the first time said it was a poor design and this happens often. Trim replacement part is $67. I bought a used vehicle, had 126,000 miles on it at purchase. I feel the poor design needs to be remedied at the manufacturers expense. please make a decisive recommendation for consumers. this is unacceptable.
The front door trim panels on both driver and passenger side doors are bowing. The problem is noted by Ford under recalls or a service bulletin for my Vin number. The problem was reported to Ford by me in 2022. Ford will not pay to correct the problem, even though the company lists the door problem for my car. I am the original owner of the car and the door panels are original to the car.
The driver side windshield trim separated from the vehicle while driving on the freeway. Upon inspection at our destination, it was evident that 4 of the plastic clips had broken causing the failure. The driver behind us was able to avoid the flying debris from this incident. We have not taken it in for repairs yet. There was no warning or early indication of this problem prior to it occurring. Concerned the passenger side will do the same.
Plastic cover of windshield detached while driving. May pose a hazard to other drivers as it becomes a projectile when detaching. It also startled the driver when it detached, causing swerving.There was no damage done to provoke the problem, it was spontaneous. Have not taken the vehicle to be inspected by dealer.
My 2015 Ford Explorer is having fumes in the car. The dealership has charged me for an oil leak, cracked exhaust and now wants me to pay for a muffler. There is still exhaust fumes coming into the car making it hard to drive in the cold.
Water pump leakage I noted that my Ford was leaking fluid and took it in to be serviced. Upon review it was determined that the water pump needed to be replaced as well as the timing belt. Ford Explorer models from 2011 to 2016 had the most water pump issues. Consumers have continuously reported complaints with a few of all the models having leakage issues. I am not alone in this and it looks like several are indicating a class action lawsuit should occur as Ford knows this is an issue and has not completed a recall. https://www.vehiclehistory.com/articles/all-about-the-ford-explorer-water-pump-recalls The loss of engine coolant through a leak in the water pump can damage the engine. Without the engine coolant, the motor will overheat and lock up, causing the consumer to purchase a new engine. Ford Motor Company has repaired the issues when the consumer brings the vehicle in for service. No recalls have happened, so the customer has to pay for the repairs. Ford engines from this year have the water pump built inside the engine. When the pump fails, the coolant mixes with the oil shutting the engine down. A class-action lawsuit was issued, but there were no recalls. A recall needs to occur and Ford needs to fix for all impacted models and reimburse those who were impacted by this dangerous flaw.
The transmission went out in the car, because the Transfer Case was bad. I could have been stuck somewhere because of this problem. Ford needs to be more proactive on this. My daughter also had her transmission go out also. NOT OK!!!
When accelerating, an odor becomes prominent throughout the cabin of the vehicle. I can only describe the smell as exhaust. This smell usually goes away, or is too faint to notice after a few minutes. If this is exhaust, isn't there a possibility of Carbon Monoxide poisoning? At first, I thought the smell came from some kind of cleaner that the dealer had used when cleaning, but now over a year later, the smell still happens. Only after investigating this smell on the internet, I found that this appears to be a prominent issue with this vehicle.
hand free smart trunk on my car doesn-??t go up all the way, when I go to put stuff in a trunk I got strucked to my head several times, when I also push the trunk up not to get hit the hydraulic bars gets lose and the trunk falles down and struck my head few times left me with bruises, it-??s very dangerous
The contact owns a 2015 Ford Explorer. The contact stated that while operating the vehicle there was an odor of mildew inside the cabin of the vehicle. Upon inspection, it was discovered that water had leaked under the floorboards and the carpet was extremely wet causing black mold to develop under the carpet. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 124,000
-??CO-?? Carbon Monoxide Poisoning, Re: Ford Motor Company (No.0:14-cv-61344-WPD 2015 Ford Explorer Sport, -??CO-?? Carbon Monoxide Poisoning, 2015 Ford Explorer Sport, A grate Mechanic has no idea on Vapor Collection or Chemical Analysis To; Ford Motor Company Customer Relations [XXX] Attention; [XXX] 07/06/2021 03/04/2021 Case Number [XXX] and Other CAS Numbers Since Initial and Continual, Complaint Filed 08/20/2015 and Continuing Even Today From; [XXX] Military USAF Retired TSgt [XXX] Subject; This was my 17th Ford Purchased, and MY LAST-?? I Purchased My 2015 Ford Explorer Vin [XXX] and Filed a Complaint 08/20/2015 Requesting Help from Rich Ford Albuquerque New Mexico with the Carbon Monoxide in my 2015 Ford Explorer Sport Vin [XXX] that is Continuing Today see notes attached, 08/20/2015 I Bought My NEW, 2015 Ford Explorer Sport, Vin [XXX] For $59,000 Dollars At Rich Ford Auto Dealership, (505) 292-0000 8601 Lomas Blvd NE, Albuquerque, New Mexico. 87111 (505) Service Righter [XXX] in 08/20/2015 Now Service Manager [XXX] Rich Ford Service Manager [XXX], confirmed they have done this and all notices from Ford, TBS16-0165 became Ford recall program 17N03 and supplement #1 dated October 26/2017 expires December 31/2019 Service Manager [XXX] Informed me that I would be charged for any further Service I filed complaints 08/20/2015 up Until Today with, Rich Ford, Ford Motor Co, Ford Motor co.com, with NO response. Co2 Carbon Monoxide Exhaust Complaint, I have become; Red Skin, Sleepy, Sick, Nauseous, Vomiting, 08/20/2015 The Rich Ford Auto Dealership Salesman Informed me that this was that new car smell, I filed complaints 08/28/2015 Until Today with, The Rich Ford Auto Dealership Salesman Infor INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
This is the 4th time this has happened. When driving on the highway all of a sudden warning bells go off dashboard lights up indicating Terrain Fault. Power steering goes out almost causing me not to make my turn. I pull over and look and I have error about Power assist, terrain fault and one other I don-??t remember. At this point I am under able to steer the vehicle. So I turn it off for a few minutes and restart it and what do you know-??. Everything is just fine. This is very sporadic and by the time I take it in to read codes none are there. When I speak to the dealership they act like they have never heard of this happening.
While my son was driving our 2015 Explorer on the highway @60 mph a month ago, the black mounding trim piece on the driver-??s side windshield went flying off, along with a rubber strip that caused him to swerve lanes, almost creating an accident. Then, last week I was driving on the highway through a construction zone late at night when a large black plastic piece(the trim molding on the other side of the windshield) flew off the passenger side and a two foot piece of thick gooey rubber was flapping on my windshield. Fortunately, there were no cars behind me as it occurred, because it startled me and I swerved a little bit & had to quickly pull off the road and ended up have to pull off the flapping/dangling rubber piece because it would not be go back on and was slapping tar on my windshield and body of the vehicle. Ford has advised they want nearly $1,100 to fix the issue which I see from numerous other posts, and from 3 other Explorers I-??ve noticed this last week alone in my neighborhood with the same exact defect problem. This is obviously a well known issue as per the numerous posts here, the comments from the two Ford dealerships I-??ve been to and a Safelite Auto Glass Repair shop who advised they-??ve seen many of these same exact instances on Explorers. It-??s unbelievable that the NHTSA hasn-??t required Ford to do a recall on these, and it-??s despicable that Ford hasn-??t proactively offered to replace or repair these for owners, - but instead seems to have no problem gouging consumers on repairs that they tell them they need to pay for themselves!
A D V E R T I S E M E N T S
- Ellensburg, WA, USA