This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The door, windshield, and external window seals are rapidly deteriorating, the paint on the car hood is blistering and about to peel off like paint did on cars several ago, leaving bare metal visible underneath.
This car has started showing all signs of corrosion on the front hood. I have done my own research and found thousands of other Explorer with the same issue. Every outcome has been different from each dealership to another. Here is a copy of the NHTSA id number with the corresponding tsb and summary I am also attaching several pictures for evidence. (all pictures were taken by an authorized Ford dealership- metro Ford in Oklahoma city, ok) NHTSA id number: 10156863 manufacturer communication number: Tsb 19-2026 summary some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the service procedure steps to correct the condition.
As I was driving my vehicle on the freeway, the driver side door started to swing open as I was turning and would not stay closed. I had to hold the door shut until I could safely pull over. When I got out of the vehicle to inspect the door I noticed that the exterior door handle was loose. I was able to get the door to remain closed after pushing the handle back in and locking the door.
Our vehicle has exhaust issues, the car if left idling for very long at all will make the entire vehicle smell. This causes passengers to have a headache and sometimes become sleepy. The smell in the vehicle has been so bad after idling for a while and then driving we had to pull over and open all doors.
Since October 2019 I have had my car in 4 auto shops for a propane smell, , so strong it would make you feel sick driving. The 4th auto shop said it was the turbos leaking. We changed those. Now the smell is less but you can not sit in idle because it gets very strong. Mind you this car was a 1 owner before me, and I bought it used from a dealer June 2019. Drove only 4 months and now 4 months of not being able to drive it but have to make payments anyway. Im at a loss! how can Ford not handle this? really, cops have even gotten in accidents. I can't just drive it risking our health or lives. I really hope they recall the whole vehicle, it's not right to risk everyone's lives.
Exhaust odor coming from climate control vents. While driving with the heater on, noticed that when we'd come to a stop a mild exhaust odor was coming from the heater vents. Passengers consisted of myself, two toddlers and pregnant wife. After an 8 hour drive my wife and I had headaches. Not sure the source of the headache.
On March 16, 2018 I responded to liccardi Ford of watchung NJ to transition my leased 2015 Ford Explorer XLT to a purchase. With full knowledge that the vehicle was being used for uber rideshare, the dealership finance manager sold me a secure-net (houston tx) extended warranty for $2,723 knowing that the coverage and contract would be voided if the vehicle is used for rideshare. Attempts to cancel the policy with a full refund has been made impossible due to neither secure-net nor the dealership canceling the policy and providing a refund. It would appear that Ford dealerships (and others) are selling these policies to unwary vehicle consumers and even rideshare operators without telling them that use F their vehicle for rideshare will void their extended warranty coverage. Any and all secure-net extended vehicle warranty policies sold in America should be investigated and/or recalled before vehicle owners find that their purchased policy will not cover or pay for any mechanical issue. Liccardi Ford did not tell me that the secure-net extended warranty would not cover my rideshare use of the vehicle and secure-net denied my claim of complete engine failure due to a design flaw in Ford vehicles where the encased water pump breaks and leaks coolant into the engine and oil pan resulting in complete engine failure. The Ford extended warranty would have covered the repair but liccardi Ford has failed to rectify the situation. There may be many other potential victims who have been sold secure-net extended warranties not knowing that they may be victims should a repair claim be denied. This hinges on consumer fraud, in my opinion. I was not sure if this complaint met your guidelines, but opted to file a complaint. There was no wording or anything in the brochure to indicate that the extended warranty would not cover rideshare use of the vehicle.
My vehicle will not start. It went to the dealer at new South Ford in meridian ms and was there for over a month and it started at the dealer and when I came home we turn it off. The next morning, it started again but when I turned it off when I went to an appointment and came back a few hours later it would not start. The same thing it was doing before I took it to the Ford service place. They replaced the battery, another electronic device and wanted to replace the main electronic control device I believe but we were not going to put out more money for a "I feel really good about this part". the guy stated it would start and run but it would run bad. It started but after you turn the car off it will not start up again as of it's in a security mode of some sort. The accessories will come on, the car will just not start. My wife and I have a very sickly 3 year old child with leukemia cancer, down syndrome, bleeding disorder, ostomy bag, heart surgery done and doctors who have up one him stating he had 3 months to live and it's been over a year now and we need our vehicle to go to and from work. The Ford dealer clearly doesn't know what the issues is. We just spent close to one thousand dollars for parts and labor for a vehicle that is still giving us the same problems.
Odor emanating from front of vehicle. Smells like gas/propane. Just from driving 10 miles from work, odor can fill my 2 car garage. Have smelled this "gas" odor when SUV is parked and when in motion.
It's popping up low engine power and it will shut down everything from lights to blind spot detection. It just started doing this after running through a small water puddle.
While driving the driver side door handle mechanism fell completely apart and off my vehicle, opening the door when I came to a complete stop. After getting my vehicle home, I checked to see if it was apart of a recall and saw that over 200,000 Explorer were recalled for this very problem. I then checked my VIN to see if my vehicle was apart of the recall and it is, of course, not.
During acceleration with the air conditioner running, there is a smell of rotten eggs in the cabin. When it happens myself and others in the car will experience light headedness and headaches. Additionally, my partner experienced the headache and vomited on the side of the road due to the smell. It smells like exhaust fumes and rotten eggs, which is clearly from the exhaust. The fact that there hasn't been a recall regarding this issue is criminal.
There is a leak on the drivers side of the car in the front and now there is standing water on the floor that leaks through when there is a rainstorm. There is also a significant leak where the lights are by the moon roof. The water is saturating the ceiling and drips on the radio and other parts of the car. The sunroof no longer works. This happens every time it rains and when it is stationary. The ceiling lights will fill up with water and drip as well. Since there is no heat on the passenger side of the car I am unable to clear the windshield of any fog which is very dangerous.there are forums on this all over the internet and I know 2 other people who have the same problems with their Ford.
Purchased vehicle in Aug/Sep 2016 with no issues. Had it in storage for the winter in Illinois while I was deployed. Took it out of storage in July and moved to Florida in September of 2017. Since November of 2018, until now I've had numerous problems with the vehicle due to rust. The car is 4 yrs old and I've had to replace the entire exhaust system, part of the frame and now have a loud screech coming from my right rear wheel due to the rust. All that in the past 10 months. I've tried to voice my complaints with Ford Motor Company but they seem to believe that rust is normal when driven on salted highways for an extended period of time. I've spent almost $6K on my vehicle in the past 8 months and forsee another large bill when I take it in. Is anyone else having reported issues with their Explorer showing signs of rust in an extremely short amount of time. I grew up in northern Minnesota where I drove my 1996 T bird on salted roads the majority of the year from 2003-2011 and never had issues with rust at all. I fear that my vehicle wasn't treated properly during the manufacturing of it.
The past two days I've become incredibly dizzy, nauseous and a very dull headache. I noticed I felt fine when I woke but during my commute I really started feeling ill and had a hard time with my eyes when I tried to Focus on the bumper sticker on the car in front of me. I had very bad vertigo, which hasn't ever affected me prior to these past two days. My husband recalled reading a news story and when I looked it up- sure enough a recall has been issued for carbon monoxide issues.
We are experiencing frustration in getting a resolution to noxious exhaust fumes that enter the interior of the vehicle. This is most notably upon acceleration (such as when you enter the interstate and quickly accelerate). We have gone to a local repair, called a local dealer, changed out air and cabin filters, but to no avail. The fumes are horrible. We purchased the car from a used car lot in the spring of 2018 and have been trying to get something done from the beginning of owning this vehicle.
I took my 2015 Ford Explorer in because there was a recall on the front door panels. Took my vehicle to Ford autonation where I bought it and all they did was rip my panels off and tried to restaple it. No even a week later it starting coming off again so I took it back and said this is a recall, Y'all need to replace it and they said no that's all thier gonna
A D V E R T I S E M E N T S
- Dickinson, TX, USA