This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My wife was driving down the street and the steering wheel locked up on her. Now it is stiff and cannot drive it. The dealership told me since it was over 160,000 miles that they will not fix the recall.
Power steering assist fault, first appeared January 9th 2020 - purchased vehicle with around 146,000 miles on 4/2019 - we are the second owners, first owner bought new and had detailed maintenance records - never had recall work done from 2014 regarding this issue. Took to paul miller Ford, lexington, ky - stated Ford should have to fix - but they won't because it is over 150,000 miles. Power steering assist fault light came back on Feb 7, 2020 - and still remains on and un-driveable. Ford refuses to fix the issue, and I'm not the only one. There are several of us on forums being told the same thing. I do not believe the previous recall fixed them all - they only contacted ones that were manufactured out of Chicago - with this many still having problems, there has to be problems with all models during this time-frame, regardless of where they were manufactured. This is a safety issue and should be addressed and Ford should be held accountable. Had I known about this issue - I would not have bought the vehicle.
The contact owns a 2012 Ford Explorer. When the vehicle was started, the power steering warning indicator illuminated and the steering required extra effort to turn. The vehicle was turned off and on and resumed normal operation after five minutes. The vehicle was taken to tropical Ford (located at 9900 S orange blossom trail, orlando, fl 32837, (407) 851-3800) where it was diagnosed that the eps software needed to be updated. The contact was informed that the vehicle was previously repaired per NHTSA campaign number: 14V286000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 106,000.
Our SUV lost power steering while driving and unable to steer vehicle without excessive force. Warnings that came on dash include: Service power steering now, advancetrac warning, and all terrain warning. The turn signals also will not operate properly.
Vehicle in motion. Steering became more difficult. No sensor light came on. I pulled over to stop and sensor said power steering and intelligent 4 wheel drive need service. Called mechanic. Tried to drive and steering was completely locked.
Steering system failure appeared in my car and I could no longer move the steering as it got too hard for no reason, I don't even want to imagine what would have happened if I had driven on the highway with my family I think it is the defect of the Ford for which Ford should be responsible for solving this problem to prevent crashes
Electronic steering gear assembly was a recall and was replaced. Replacement part has now gone bad once again. Ford is not honoring the warranty it provided for this part. Vehicle has no steering power now. Went out while driving down the road. Unable to turn left causing to go off the road. Was able to correct and traveled to dealer to find out that the steering is gone.
07/25- had recall ordered- toe link on both sides, rear. Performed at harrisonburg Ford, va. ; 09/04 driving on route 33 in va, mountain road. Heard grinding noise coming down mountain, noise steadily increased and began to feel like a loss of control. Slowed down and a mile from shop the noise stopped. Went to rice tire in va and had it checked. The bolt holding toe link on right side had dislodged nearly completely. Had it replaced and told to go to Ford to re torque both sides.; 09/05 went to Ford. Was informed that mechanic had hand torqued the bolts, essentially misread instructions. Manager actually stated that they were going to have to call many other customers to re torque their toe links correctly as well. I asked for alignment as well, because this problem would surely affect balance and alignment, this was performed as well. They billed it to recall warranty dept.; 11/6 driving on 25 in Colorado springs 65 mph, traffic stops and as I break heavily I lose control and vehicle hops a lane. No accident.; 11/07 take vehicle to Ford to check toe links, was told both nuts were loose, left and right, the knuckle on one side has snapped the brakes are bad, rotors and back 2 tires are bad..I specifically asked, says that this is all related. The front brakes are worn as well, clearly from compensation of driving with bad toe links. I was told specifically yes this is all related. Ford recall manufacturer refusing to cover toe links as well as all associated damage, totaling over $3K. I have never had any issues with vehicle and perform regular maint on tires brakes and rotars, etc. And within 3 months of recall I have had 2 life threatening incidents and complete ruination of my vehicle safety, and alot of damage incurred. Receipt of recall on 11/25 stating everything related is green. No way this damage is not associated to "new, safer" toe links.
Recall: 14V286000 recall date: 05/29/2014 component: Steering:electric power assist system hello, I own a 2012 Ford Explorer limited. We received the recall several years ago from Ford. We then took it to the dealership and had the recall completed. Here recently, the steering has intermittently become very difficult to operate when first started up and first moving. So far, we can regain operation by shutting off the vehicle and then restarting. It seems obvious that Ford's "fix" for this recall did not address the issue. We are now nervous that this will show up while on the highway. We are now facing the high cost of replacing the rack and pinion.
The contact owns a 2012 Ford Explorer. While driving approximately 35 mph, the steering lost power and the service power steering indicator illuminated a few minutes prior to the failure. The vehicle was towed to an independent mechanic who replaced the fuse. Surprise Ford (623-792-2522, located at 16825 w. waddell road, surprise, AZ 85388) was called and stated that there was no recall. The manufacturer was not made aware of the failure. The independent mechanic informed the contact that the failure might recur. The failure mileage was approximately 153,000.
On 11-3-2019 at around 1820 hours while driving in the mountains, a yellow "service power steering soon" light illuminated. I acknowledged the warning and felt no change in handling at the time. I continued driving about another 10 minutes to my destination. As I turned into a driveway I could feel the steering get very tight and mentioned it to my passenger. I parked the car and returned about two and a half hours later. When I started the car at that time, a red "service power steering now" warning illuminated. I attempted to turn the steering wheel and was only able to do so with great effort. I drove the car about 100 ft and parked it for the night until I can get a tow truck for it. I will be contacting my local dealership, redlands Ford, where I purchased the car originally.
The contact owns a 2012 Ford Explorer. While driving 40 mph, the power steering failed without warning and it became difficult to maneuver the vehicle. The vehicle was taken to corwin Ford tri cities (1225 N autoplex way, pasco, wa 99301, (509)544-8000) where it was diagnosed that the steering gear needed to be replaced. The contact was informed that the manufacturer extended the warranty to ten years/150,000 miles for the steering. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 210,800.
The contact owns a 2012 Ford Explorer. While driving 45 mph, the steering seized and the power assist warning indicator illuminated. The contact managed to drive the vehicle home. The vehicle was taken to jim burke Ford (2001 oak St, bakersfield, ca 93301, (661) 328-3600) where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired; however, the steering module was updated. The failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 132,000.
The contact owns a 2012 Ford Explorer. While driving 25 mph, the "power steering aid off" warning message illuminated and the steering wheel seized. The vehicle was towed to anderson Ford of grand island (120 diers ave, grand island, ne 68803, (308) 384-1700) where the contact was informed that the vehicle was repaired per an unknown NHTSA campaign number and that the power steering needed to be replaced. A repair appointment was scheduled for October 24, 2019. The manufacturer was made aware of the failure and stated that they were not responsible due to the vehicle's mileage. The failure mileage was 159,111.
Came out to start up my vehicle when immediately my power steering assist fault came on. It wouldnt allow me to back my car back nor turn my steering wheel as if it was locked. So I turned the car off feeling discouraged I may have waited 20 minutes and started the vehicle up to now there is no message. I proceeded to drive the vehicle once I made it back home the message came on once again at this time I took out my car book and it gave information on what the problem is and to seek service as soon as possible.
When it accelerate 0 to 60 it feels like trembles, even when it passes 60 mph it feels. If you active the over drive it feels iven more... I replace the tires, brakes, control arm, motor mount. The mechanic check everything. So the only rest for check is the rack and pinion the hall thing. The Explorer is in very good condition
Power steering default activates which cause you to use extreme force to navigate the wheel and there is a popping noise in front of vehicle. All while driving and sitting still.
A D V E R T I S E M E N T S
- Highlands Ranch, CO, USA