This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ford Explorer. While driving, the steering wheel seized and the power steering assist warning indicator illuminated. The contact was able to coast the vehicle to the side of the road and powered off the engine. The vehicle was restarted and was able to drive normally. The contact stated that the vehicle was previously repaired per NHTSA campaign number: 14E001000 (steering) at visalia Ford (1300 E mineral king ave, visalia, ca 93292, (559) 625-1000). However, the repair did not correct the failure. In addition, while making turns, the steering wheel became difficult to turn and the power steering assist warning indicator illuminated. The contact stated that the vehicle would only move forward and backwards. The vehicle was unable to be driven and was not taken to the dealer or an independent mechanic for diagnostic testing. The manufacturer was not made aware of the failure. The approximate failure mileage was 75,000.
I have a 2012 Ford Explorer that was included in the safety recall 14S06. The pscm was reprogrammed prior to me purchasing the vehicle. Associated to recall 14S06 is the extended coverage program 15N01, which is to remain open on the vehicles that were recalled in the event that any loss of steering assist dtcs are present. My Explorer has a complete loss of power steering and the dealer has noted that my entire steering gear assembly must be replaced. Ford refuses to acknowledge extended coverage 15N01. This coverage is supposed to last for 10 years and 150,000 miles. I am at 144,000 miles. Ford continues to repeat that my car is not included in the special coverage. However, publications from Ford indicate otherwise. Replacement of my steering gear is $2,200. All of which should be covered by Ford. My power steering and stabilitrak warnings go off and I lose power steering while driving. This is a safety issue that needs to be addressed correctly by Ford. Ford's customer care department is severely incapable of answering the most basic questions. They are also incapable of accurately documenting what you have called about making it impossible to reach any resolution or provide information beyond what you research on your own. I requested escalation and was told that they don't have bosses, won't escalate my request for additional information or provide original recall notifications for my VIN. I was told the only way to pursue the issue further was to write a letter.
For the past year while driving at highway speeds the steering wheel gets "stuck" in position and will not turn left or right to stay in your lane. I have to apply heavy pressure on the steering wheel to make it move again but afterwards it appears to drive normally except on the occasion when it does it multiple times in a 3-4 hour trip. I mentioned it to my Ford dealership when in for other service but nothing was ever done about it and they denied a recall was open for the steering. Fast forward to may, June, July and August 2019. On occasion when backing out of my garage, the steering wheel would lock up and I could not steer the vehicle without using excessive force. The steering wheel would then release and steer as normal. This happened more times than not so I started to wonder if it was the the brake pads and rotors sticking together because they were wet when the vehicle was parked but that theory quickly got shot down as it happened even in a long dry spell. Today, Sept 05, 2019 as my wife went to back out of the garage, the steering wheel was completely locked up and would not budge. Normally I would rock the steering wheel left to right, back and forth and it would free up but not this time. After searching for remedies on the internet one person recommended to turn the vehicle off and wait a few minutes and then to start it up again. I did this and it worked! I also want to relay that at no time did I ever see a warning light on the dashboard while driving at highway speeds or when starting the vehicle after being parked in the garage. Its possible that the steering may have been repaired in the past before I purchased the vehicle (used) as it does not show up in a recall by VIN search. Note: Just started car again and the steering is locked again. Took several restarts to free it up!
The steering locked on my 2012 Ford Explorer ltd. While driving down a city street. I could not turn the steering and had to coast off the road. Had to call to have the vehicle towed. A notice on the car said check power steering. I seen where others have had similar problems with this vehicle, but I didn't see it as a recall item on your site.
Power steering recall of 2014- my vehicle was recalled for steering was fixed under a recall in 2014 the extended the warranty to 10 years of 150,000 miles. My vehicle keeps showing a power steering assist default. It has been to the dealer and they claim it is not saving a code so they can't do anything. What is gonna happen when it happens at 70 mph and me or one of my family members is killed. They need to honor their warranty and fix it. I can not drive it to dealer once ther steering fails and they tell me this is the only way they can fix it.
- New Castle, PA, USA
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Since March 2019, I had been experiencing a slight stiffness in the power steering. By may, the traction sign came on then went off. When I asked the dealer about this, they said there was a 2-3 week wait to have the car looked at. It didn't happen often, but infrequently. Then one day in late June, when I turned on the car and backed down the driveway, there was no power in the steering. I drove back up the driveway and turned off the car. Then turned it back on and all was fine. In late July it happened again and early August it completely went out. I was able to get the car in at the dealership on a Friday and they found it was the steering gear failed internally. They finished repairing the car by the following Tuesday. When the car was at 141,000 miles I had asked if there were any recalls that haven't been done on this car. They said no. My questions is: Does a safety recall expire?
While my was driving she went to accelerate from a stop and heard a noise. She thought maybe she ran over glass or something. When she went to turn the corner the vehicle kept going straight. She ended up hitting another vehicle due to the rear suspension breaking. My vehicle is part of the rear suspension recall.
The vehicle was started up and went to back out of a parking spot. The vehicle was practically impossible to steer. The steering was the worse ever to try to turn the wheel. Had to pull into another parking spot and park it there. Turn the car off. Then came back a few hours later and started the car and the steering worked fine. This has happened on previous occasions when starting the vehicle. The steering is impossible to turn the wheel. Again, this has happened to me before, but luckily only when starting up and initial driving. It has probably happened at least 4 times to me and at least 2 times for my wife. I have heard of other people's steering stop when driving!
The contact owned a 2012 Ford Explorer. The contact stated that while driving at 30 mph and making a turn, the steering wheel was wobbling and crashed into a tree. The vehicle flipped into an embankment. There were no warning indicator lights illuminated. The contact sustained injuries to the neck/back that required medical attention. All the air bags deployed. A police report was filed. There was no fire due to the crash. The vehicle was towed to an independent lot. The contact called five star Ford Lincoln of warner (900 russell pkwy, warner robins, ga 31088 (478) 273-8151) but the vehicle was not diagnosed or repaired. The insurance company deemed the vehicle a total loss. The manufacturer was contacted who provided case number: Cas 21979461 but no further assistance was provided. The contact received NHTSA campaign number 19V435000 suspension. The failure mileage was 130,000.
When turning left steering would not return without extreme force on my part. Very dangerous because it kept me going left and would cause a wreck. Dealer duplicated the steering problem. Vehicle was in motion. Dealer stated the problem was with the steering gear: Refer to recall 19V-435
Power steering went out. My vehicle is part of the recall. Took it to mcmullen Ford in council bluffs, ia. They told me I'm 300 miles over the recall and it was going to cost $1,900 to fix. Vehicle has 108,954 miles on it.
The contact owns a 2012 Ford Explorer. The contact stated that the electric power steering (eps) failed and the eps indicator randomly illuminated. The vehicle was not included in NHTSA campaign numbers: 14V286000 (steering) and 14E001000 (steering); although, the failure was the same as listed in the recalls. Classic Ford of smithfield (1698 E booker dairy rd, smithfield, nc 27577, (877) 679-8179) was notified of the failure and indicated that a diagnostic appointment needed to be scheduled. The vehicle was included in NHTSA campaign number: 19V435000 (suspension) and the dealer was to also schedule an appointment for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 132,000.
The contact owns a 2012 Ford Explorer. The contact stated that while the driver was driving at a unknown speeds around a curve, the steering wheel seized as a result, the driver hit a curve and crashed into a building metal pole. The driver did not sustained injury, the front and rear passengers sustained bump and bruises that required medical attention. A police report was filed. The vehicle was towed to the contacts residence. The vehicle was not taken to a dealer or an independent mechanic for a diagnostic testing. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 14V286000 (steering). The manufacturer was not made aware of the failure. The approximate failure mileage was 86,000.
The contact owns a 2012 Ford Explorer. The contact stated that the power steering failed and the steering wheel made an abnormal grinding noise when turned. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic who stated that the VIN was included in an unknown recall. The vehicle was then taken to gosch Ford of temecula (26895 ynez rd, temecula, ca 92591, (951) 708-9148) where it was diagnosed that a new power steering rack needed to be installed. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the recall repair could not be performed because the VIN did not match the vehicle. The failure mileage was 108,107.
I have been experiencing 'power steering assist fault' errors on startup on my 2012 Ford explore fwd. This results in complete power steering failure which makes it impossible for me to turn the wheel to either direction. I've read that there is a recall but Ford has not sent me any notifications in mail or notified me when I had the car at the dealership for service.
Vehicle was in motion when power steering locked up and all dash lights flashed. Resulted stranded on side of busy road and all power steering failed. Was driving side street at time of occurrence. I made multiple attempts to contact Ford corporate to resolve and they refuse to cover under guaranteed recall of the power steering rack and pineon. I have auto service center repairs with a repair cost of $2000. Please assist in covering this cost for repairs under warranty recall. I have only owned this vehicle for 2 years. Thank you.
The power steering assist fault will randomly shut down my ability to steer the vehicle. This happened once while leaving my driveway to take my kids to the bus stop. I could not budge the steering, I lost all control. I turned the vehicle off, than restarted it, the assist fault was not on now and I was able to drive. Luckily this occurred be for I left my driveway because you loose all control of the steering. Other times it comes on when I start the vehicle and will not go off right away, leaving me stuck at work, grocery store so on. My car is now in my driveway with the fault on. I have tried everyday, but the car is not drivable and the fault will not shut off this time. I have only owned this car for two years and only drive it when I have to. I don't feel safe in a car that looses steering at any time. If I'm on the highway when it shuts down I feel this is risking life and safety of myself and anyone around me.
A D V E R T I S E M E N T S
- Visalia, CA, USA