This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ford Explorer. The contact stated while driving 55 mph, the steering wheel became difficult to turn. The contact pulled over, and after waiting for approximately 15 minutes, the vehicle was restarted and the steering functionality was restored. The contact stated that the power steering fault warning light was illuminated. The contact spoke to a representative at ken stoepel Ford (400 sidney baker St S, kerrville, tx 78028, (830)257-5553) and it was confirmed that the vehicle had been repaired previously under NHTSA campaign number: 14V286000 (steering) however, the failure occurred. The vehicle was not repaired for a second time. The manufacturer was informed of the failure and confirmed that the VIN was not under recall. The failure mileage was approximately 140,000.
As I was pulling out of a parking lot onto a city street the power steering alert came on and I lost power steering. The car was very difficult to steer and I barely managed to stay on the road. Turning was the difficult part. I parked the car and shut off the engine. When I started the car again the power steering had returned.
The contact owns a 2012 Ford Explorer. The contact stated while driving at an unknown speed and making a right or left turn, the steering wheel locked. The electronic power steering assist warning light was illuminated. The contact called landers Ford South (95 goodman rd E, southaven, ms 38671, (662) 349-4300) however, the vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The contact stated that the failure was like the failure listed in NHTSA campaign number: 14V286000 (steering). The failure mileage was 186,000.
The contact owns a 2012 Ford Explorer. The contact stated while driving 40 mph, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with needing the rack and pinion replaced. The vehicle was repaired. Recently, the vehicle started experiencing the same symptoms, and was taken to Suburban Ford of ferndale (21600 woodward ave, ferndale, mi 48220 248) 399-1000) where it was diagnosed with needing the rack and pinion replaced. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V286000 (steering) however, the VIN was not included. The manufacturer was informed of failure and determined that the contact had to pay out of pocket for the repairs. The failure mileage was approximately 106,653.
The power steering, four wheel drive, and traction control completely stopped working even after I had it towed to the dealership some months back to fix this problem! also, the myford touch goes black and will not work for weeks. When the power steering quit I was on a paved side road near my home.
Power steering assist failure is coming on and the steering wheel completely locks. In researching this- several other Ford Explorer have been recalled due to this. This is a very serious concern - luckily this happened to me while in my driveway- I can not imagine what the outcome would be if I were on the road running 50 mph.
The power steering assist warning came on and I lost power steering. This issue was a recall issue with Ford. T took the vehicle to sanderson Ford and they contacted Ford special service support center regarding the recall and warranty on the vehicle for recall. Ford did not approve the repair stating the vehicle was 13000 miles over the allotted mileage. Really"?? following are the exact comments from dealer to Ford and Ford to dealer taken from copies of their communication: Dealer comment: November 23, 2020-request Ford agent: If safety program 14S06 is closed and steering gear is required the vehicle must fall within the 10 yr/150,000 miles to be eligible for this repair. Nov 24, 2020-dealer-14S06 looks to be still open to myself and the technician please clarify Ford agent- 14S06 is closed on oasis thank you. Ford agent- not approved. Please be advised this is not approved. If 14S06 was open we could approve it but because 14S06 is closed and veh is over the fsa guidelines for 15N01 then we cannot approve. 14S06 was closed back in 08/07/2014. Dealer response: My apologies. Just.trying to do my due diligence for the customer. 15no1 is still open. Which then refers to 14S06 for Explorer. The steering gear was not replaced when the 14S06 was claimed years ago. Only the reprogram was performed. 14S06 has a supplement which is copied and pasted as follows: Subject demonstration/ delivery hold-safety recall 14S06-supplement #3 certain 2011-2013 model year Explorer vehicles reprogram power steering control module and steering gear extended coverage why did I not receive the coverage" I don't have enough letters allowed to continue the quote. But the supplement says if denied the steering gear assembly cause veh had exceeded the original recall I should get a refund. Ford has had this safety issue for a long time. My cost was $2,100.
Recall 14S06/15N01 performed in 2016 for failed steering. Complete steering rack replaced. 4 years later the steering completely failed again while my wife was driving. Luckily I was with. Vehicle is impossible for her to steer when it failed. I was able to take over and get the vehicle home. Takes all the strength you need to turn. Took it to Ford dealership. Ford refuses to replace the failed steering rack again that was replaced under a safety recall. Ford also refuses to help with any financial support for the $3000 repair. In review of 14S06 and 15N01 there have been multiple supplements with extended coverage but only 1 time replacement. Thus they are recusing themselves of liability should a crash have occurred. The safety recall solution is simply a continuation of a major safety issue they do not stand behind. I'm grateful my wife and kids were not alone or in an accident. Others may no be so lucky and Ford needs to be held responsible for their solution. 8 year old vehicle. Steering has failed every 4 years since new. Recall means nothing, people will get hurt.
Leaving my home and driving down the street power steering locked, was unable to steer vehicle and almost caused an accident. There was a prior recall for the steering component and thought this would have been corrected. Very dangerous to lose steering power while driving. Had multi point inspection checked by dealer July 23 and no issue was found by the dealers.
The contact owns a 2012 Ford Explorer. The contact stated while his wife was driving and making a left turn, the steering wheel became difficult to turn. The contact stated the service traction control and the power steering assist warning lights were illuminated. The contact was able to drive to his residence. The vehicle was taken to the local dealer (hertrich Ford of easton located at 9617 ocean gateway, easton, md 21601, (410) 822-2900) where it was diagnosed with needing the rack and pinion replaced. The vehicle was repaired. The manufacturer had been informed of failure. The failure mileage was 151,977.
Power steering assist fault, my steering was intermittent but now its completely gone. I can not steer my car. It was stationary, it happened as soon as I started my car.
The contact owns a 2012 Ford Explorer. The contact stated that while driving, the vehicle loss power steering assist with the power steering assist warning light illuminated. The vehicle was taken to and independent mechanic who retrieved dtc code: (U2011-49). The vehicle was taken to earnhardt Ford located at 7300 w orchid ln, chandler, AZ 85226, and the contact was informed that the vehicle was previously repaired under NHTSA campaign number: 14V286000 (steering). The manufacturer was made aware of the failure and stated that the vehicle mileage limitation had been exceeded. The vehicle was not repaired. The failure mileage was 150,140.
I own a 2012 Ford Explorer. Recently I received a warning on the dashboard indicating that there is a "power steering assist fault. " this happened while I was driving the vehicle with my family (lucky at a low speed). I am aware of a recall for this issue. In short, the recall covers 2011-2013 Explorer and mandates that Ford replace first the software for the steering rack assembly and if that does not rectify the problem then the entire steering rack assemble itself. I visited my local Ford dealer who diagnosed the issue and stated that the entire steering rack assemble failed and needed to be replaced. They also informed me that my vehicle is not covered under the recall. My question is why? a known steering issue for 2012 Explorer is clearly evident on my vehicle. Seems Ford is passing the blame for a known issue! I must note that there are only 45,000 miles on this vehicle and for this to fail with so few miles (while I was driving) is unacceptable. It is unclear to me why Ford would not cover this under the recall especially since it is a major safety issue. NHTSA campaign number: 14V286000
My power steering and power assist went out for a second time after being replaced under a recall making it hard to steer and tearing up other parts in my vehicle. I was told by a Ford dealership that the recall was only good to be replaced once and I would have to pay for it a second time.
My wife and kids were driving our 2012 Ford Explorer on the highway when the dashboard gave a notice of "service power steering" and "service advancetrac". the SUV instantly lost all power steering and my wife had to muscle the vehicle off the highway. After taking some time to look int what could be the cause I ended up having it taken to the germain Ford of beavercreek. Upon diagnoses they stated that the electric power steering gear had become faulty. I asked if this was covered under the 'field action notice' or the recall that were available for this issue that I have seen all over the internet. It was explained that due to being 9,900 miles over the warranty of the field action notice they would not cover it, even after a asking through a provisional request to Ford. I called Ford customer service and was advised that this SUV had the initial recall on the electric power steering back in 2014 and that this field action notice is a follow-up coverage for that. I stated that this fix must still have issues and was advised that Ford has the thought that if something was wrong I would have brought it in before the 150K/10 yr mark. I stated we didn't know anything was wrong until now.
Started my 2022 Ford explora, and as I started to back out of my parking space I noticed I could not steer with the steering wheel, the steering froze on me. I attempted to start the vehicle once more and I found my self in the same situation with my steering frozen. I traveled over 78 miles with no steering capability.
The contact owns a 2012 Ford Explorer. The contact received notification of the NHTSA campaign number: 14V286000 (steering). Shortly after receiving the recall letter, the contact's wife was driving at 20 mph and experienced complete loss of power steering. The contact also experienced the failure while driving at 70 mph. The vehicle was taken to mccombs Ford West located at 7111 northwest loop 410, san antonio, tx 78238, where a software update was performed however, the failure recurred. The contact also experienced the loss of power steering assist while the vehicle was being reversed out of the driveway. The vehicle was then taken to an independent mechanic who informed the contact that the rack and pinion needed to be replaced. The manufacturer had not been notified of the failure. The failure mileage was approximately 165,000.
A D V E R T I S E M E N T S
- Junction, TX, USA