This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The consumer received recall notification regarding (00T-005), however the Firestone dealerships did not know how to handle the recall, consumer is requesting reimbursement for purchasing tires at another dealership.
Raised thread on front tires. Tires said to be bad from wheel alighnment. Tires still have but bought replacements. Same tires bought & found 1 tire on truck w/vd code. Replaced for free. Should other tires I have be held for inspection. Please contact me reguarding this.( dot number: W2hl tire size: P235/75R15 )
While driving, Firestone Wilderness AT tire P235/75R15 started sounding funny, then it popped of the rim and tire went flat, when tire was taken to Ford dealer, they said it wasn't their problem.
PE00 020; consumer's tires are peeling. Consumer will send more/ additional information. Firestone wilderness#at tires.consumer was inside of the Ford dealership. A lawyer in front of consumer also had Firestone wilderness#at tires peeling, and Ford service person told her that she couldn't replace tires because they were not from #dot vd plant. Her concern at this time was to recall all Firestone tires, to do the right thing. There were other tires peeling that were from other tire plants.
My Ford Explorer experienced a tire failure by way of seperation between the tire grove at a little over 11,000 miles. I was driving on the freeway at approximately 55 miles per hour. I called the sound Ford dealership and a local everett wa Firestone dealer and they both told me that could not help me. They both assured me that this work would not be covered under warnties. I was less than pleased with this situation, but with limited choices I decided to go to les schwab and purchase the cheapest tire I could find within the same size and used it for my spare. This seems like a pretty shotty thing to have to do when you consider that I paid $23,000 for a truck that was only a few months old. The other thing that disturbs me is that no one at the dealership informed me that the Ford Explorer was top heavy and that they tried to compensate for this shortcoming by reducing the air pressure level to 26 psi. A Firestone representitive informed me that the tire being a class "B" tire was not designed for this pressure under certain conditions. All of this seems very disturbing to me especially when you consider the 4 other recalls and warranty work that I am having done on the rocker arm component. This is my first Ford product and Firestone product. I am not impressed thus far and I think it is appropriate that I be reimbursed for at least the tire work I have had done. Afterall it appears that my family and I are taking all of the safety risks while using your products and paying Ford/Firestone by way of paying our loan. Go figure?( dot number: W2hlst38ij tire size: P235/75R15 )
- Everett, WA, USA
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Raised thread on front tires. Tires said to be bad from wheel alighnment. Tires still have but bought replacements. Same tires bought & found 1 tire on truck w/vd code. Replaced for free. Should other tires I have be held for inspection. Please contact me reguarding this.( dot number: W2hl tire size: P235/75R15 )
Consumer replaced all 5 Firestone Wilderness AT tires P235/75R15 dot W2hl due to hearing a humming noise while driving, tires only had 18000 miles on them when they were replaced.
After having received a recall notice on the Firestone tires took vehicle to have the tires replaced. But they couldn't replace them immediately. Consumer had to wait about four weeks to have the tires replaced. Firestone Wilderness AT, P235/75 R15.
After hearing avbout recall on the tires, had inspect tires, and found out that tires had a slach on it them. Received a recall notice, wich did not include the dot of these tires, W2 P235/75 R15 Firestone, wilderness.
Original equipment on a Ford, Explorer 1999. While traveling at 50 mph driver's side rear tire blewout on its own, no road debries. Tire did have 30 pounds of pressure. Firestone Wilderness AT P235/75/R15
We took the car to a Firestone dealer and were told that the tires are not on recall -- just the ones with vd at the start of the number. However, there are cracks in the tires and the dealer saw them -- said we should replace them and he would adjust them. This was two weeks ago - he was out of the tires at the time and said he would call us within a week. We have heard nothing. We are very concerned for our safety, especially since the Firestone dealer said the tires needed to be replaced. What we don't understand is why we would be expected to bear the expense (less his adjustment) for a new set when they are surely some of the defective tires.( dot number: Tire size: P235/75R15 )
The Firestone wilderness tire separated on a trip my wife and children were taking to new orleans. The Firestone dealer in new orleans stated that no adjustment would be made on the tire and at that time my wife purchased a new tire to replace the separated tire. Subsequently there was a recall on Firestone tires. We took the vehicle to a Firestone dealer who stated that the wilderness tire on our auto were not the recalled tires with the exception of the one replacement tire purchased in new orleans. Meaning of course that a Firestone wilderness tire that separated is not a part of the current recall. I am concerned about using the auto due to my uncertainty about the quality of tires and wonder if the problem is a design or manufacturing problem, that effects all wilderness tires and not only the tires manufactured at the il plant. Thanks for your help. If you need additional information please contact me.( dot number: )
Have had two tire dealers examine----all tires are showing signs of tread separation. Scared to drive it so have parked it and borrowed parents car since I drive three to four hours a day seeing patients in Arkansas----have had several days of temperature over 100 degrees.( dot number: W2cu tire size: P255/7or16 )
PE00020, 1999 Ford, Explorer, P23575R15, dot vdhl; tread is cracking on all four tire which may cause tread to separate. Owner still has the tires, and is looking for reimburstment. Firestone at P235/75/R15
PE20020; original equipment on a Ford Explorer 1999, P23575R15, E4 027477left front and left rear tread appeared to be separating from tire. Consumer felt unsafe with these tires. The tires are made in Canada. The left front tire showed greatest separation followed by left rear tire.
Evidence of tread separation verified by Firestone dealer on right front tire. Cannot drive vehicle and unable to get Firestone to replace tire( dot number: Vd tire size: P235/75R15 )
A D V E R T I S E M E N T S
- Perrysburg, OH, USA