This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
About 20 times now, while I am on the freeway, sometimes when I am coasting, and other times when I am trying to quickly accelerate, my car down shifts out of nowhere and loses power, again either when I am in the fast lane coasting, or trying to merge into traffic. It's like it is going to stall and when I step on the gas, it just revs and doesn't get into gear and go. I have almost been rear ended because I go from 70 to like 40 mph. When I was trying to merge into traffic, I got partially into the other lane and then it just wouldn't go. I could easily have been hit. One time when I was coasting and it did it, a warning came on, and then a check manual, but it went away too fast. I have taken it to the dealer and a repair shop multiple times and they can't replicate it. It could definitely cause an accident as my car suddenly slows down and it won't accelerate. I have to wait about 10-15 seconds until it reengages. It makes aloud clunking/dropping sound as if I ran over something and one time it sounded like a million pebbles were inside my engine and under my car. No diagnostic numbers are coming up and it's like no one knows what I am talking about. But multiple Fords are having this issue and they are not doing anything about it. I took it in during my warranty and now it's out of warranty and I'm going to have to pay for something that they should have repaired from the get go. This is dangerous.
If I have to decelerate and then quickly accelerate the car will lose power and restart. This typically happens when I-??m driving on the highway in heavy traffic. I originally thought there was problem with the transmission because it would downshift to 5th gear and clunk (feels like the tranny fell off). It would then try and put itself into park and then power down and restart. The only error code ever given is a parking paw error. This makes sense because transmissions aren-??t supposed to go into park at 70mph. Lately the vehicle is sluggish and doesn-??t respond as I try to accelerate which leads to the shut down restart while moving. I recently read about the class action lawsuit and recall regarding ford throttle bodies in F-150s. The incidents in those reports mirror what I-??ve experienced.
Driving thru Atlanta traffic stop and go. One time I took off and all of a sudden vehicle jerk and didn-??t go. NExt time it lunged forward. I notice the vehicle shutters between 20-30mph Tried to get a appointment with ford nothing available till august. Went to Panama City shopping the other day with my son he could not believe how bad the vehicle lunges sometimes and sometimes it stalls before take off. Makes me very nervous to drive am I gonna get stranded in heavy traffic ? Call ford they said needs PCM reprogrammed she tried to make appt to no avail. She knew what I was talking bout when I called her.said you need to get it in right of way.Well dealerships say they are months out what do I do now. Ford is a disgrace 80,000 for vehicle and I have had numerous issues
Ford had a recall on this vehicle for Powertrain Control Module (PCM) Reprogram For Cam Phaser Rattle. I returned this vehicle to the dealer on 1/19/20 (37,830 miles on vehicle) the "VCT phasers" were replaced when the parts came in (2/2020). Earlier this month the same "rattle" started again. Returned to dealer on 4/11/22, they reprogramed (21B10) and said it was repaired. It was not and I returned the vehicle to the dealer on 4/19/22. Ford has identified the "rattle" as the same problem, however they are stating that they are NOT responsible because the vehicle is now "out of warranty" (96,229 miles). How does that happen that a vehicle recall that Ford fails to repair in the first place is now not their responsibility to repair?!!!
Ford has issued an extended warranty for an issue that is clearly a manufacturing issue within their 3.5 ecoboost engine, currently their program is for the replacement of the cam phasers, but they only replace them if the vehicle is under 70k miles on it, if it's pass that mileage the cost goes to the customer, which seems unfair practice as ford have stated that there is a fault with their cam phasers in the engine, but don't have to do a full recall because they give an "extended" warranty which if the vehicle is pass a certain mileage and of no fault of the customer they are allowed to pass the fault to the customers for a factory problem. This issue should be of concern as it can cause the vehicle to go off time and the engine to lock up and cause accidents, harm or even death.
- Upper Malboro, MD, USA
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The vehicle "chatters" when starting first thing in the morning and sometimes after it sits for a few hours(when engine has had time to cool down). It started about two months ago. We recently took our Expedition to an independent mechanic to have it checked over prior to a road trip. Their diagnosis was a loose timing chain and their recommendation was to take it to a licensed Ford dealership. I contacted three local Ford dealerships and their estimated next available service dates were between 4 and 6 weeks. Plus they are having problems getting some parts.
I understand the welds for high pressure fuel pump may fracture. I have already had repaired, running rough on start up plus white smoke from tail pipe. I believe there is another problem occurring, as before in April 2019. It is February 2021, and and running as before. They torn my engine down, keeping for 4-5 days.
Our 208 Ford Expedition platinum 4X4 puts out a very high amount of carbon monoxide, to the point that it makes my children sick. After very little research, it appears as though our vehicle is having the same issue thousands of people had with their Ford Explorer.
My 2018 Ford Expedition max 4X4 was diagnosed with the issue described in tcb-20-2315 in Aug 2019. The repair was done per the tcb and completed in Oct 2019. The vehicle was in the shop for 10 weeks and I had to return it 4 times for additional repairs until the issue was temporarily resolved. The problem reoccured in Jul 2020 and it took over 5 visits to the dealership and intervention from Ford cust service to get the vehicle repaired in Dec 2020. I have already returned the vehicle again this time because the issue was not resolved and now will need to return the vehicle a third time. This will make 7 total attempts to get the vehicle fixed for the same issue. Ford refuses to replace the vehicle and denied my buyback request. This vehicle is a lemon plain and simple. I followed the procedures per state law in notifying Ford and allowing them to repair the vehicle. Clearly, the root cause of the issue has not been determined and the repair just completed is just a repeat of the first. This time, I was on vacation with my family in the mountains of West Virginia in the dead of winter with windchills of minus 15 degrees. The check engine light and power train lights came on, the turbo shut down, and white smoke started billowing out of the tailpipe. We could barely maintain speed on inclines and had to stop for low oil pressure multiple times. We could have been stranded in the middle of nowhere with no cell reception. A problem I anticipated and expressed to Ford when I returned the vehicle for the sixth attempt. I want the vehicle replaced with the same vehicle that is not defective. That is all. Why is this such a challenge for Ford to solve? I have literally invested hundreds of hours attempting to navigate this nightmare. Attached is the letter I sent Ford in Sep 2020. The vehicle cannot be operated safely and is stuck in my driveway. I am now without a car.
25000 miles. Previously quiet on startup. Started making a rattling sound if vehicle sat overnight a month ago. Initially lasted 1-2 seconds. More recently sound heard on startup after sitting only a few hours, and lasts 4-5 seconds. Similar to complaints reported on issue 15-0131 on 2015-era Ford products needing cam phaser, timing chain replacement and scan tool reprogramming. Noise is loud enough now that I fear accelerating timing chain damage possible failure.
Even though I have put the car in park, it still moves and has hit me and some of the passengers getting out the car with the doors and other parts of the vehicle almost running us over. The vehicle was put in park according to dial. However, it still moved.
The contact owns a 2018 Ford Expedition. The contact stated that the vehicle failed to shut off and the contact disconnected the battery. Also, the running boards failed to retract and the steering wheel pulled to the left and right. The contact stated that the drive control malfunction service requested, hill descent fault, electronic limited slip differential, reduced torque, drive control, pre collision assist not available, service advancetrac, and traction control warning indicators illuminated. The vehicle was taken to thoroughbred Ford (8501 N boardwalk ave, Kansas City, mo 64154, (816) 505-1818) and seekins Ford Lincoln (1625 seekins Ford dr, fairbanks, ak 99701, (907) 459-4000) where it was diagnosed that the steering sensor needed to be reset and the steering wheel needed to be adjusted. The vehicle was repaired; however, the failure recurred. The manufacturer was contacted and provided case number: Cas21880081. No further assistance was provided. The failure mileage was 500.
A D V E R T I S E M E N T S
- Temecula, CA, USA