This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Ford Expedition. The contact stated that after starting the vehicle, he heard an abnormal sound coming from the engine compartment. Upon attempting to drive the vehicle, the vehicle lost motive power and failed to accelerate as intended. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cam phasers. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03, but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 90,000.
2018 Ford Expedition 3.5 - Engine makes a metal noise upon start up. Brought the vehicle to a licensed mechanic and was advised that the cam phasers have failed. This has caused engine trouble to include coolant leak and intermittent A/C. Dealership advised that there is no warranty and will not cover any cost of repairs.
The contact owns a 2018 Ford Expedition. The contact stated while starting the vehicle, there was an abnormal sound coming from the vehicle when started. No warning light was illuminated. The vehicle was not taken to be diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that there was no recall on the VIN. The failure mileage was approximately 60,000.
The cam shafts are not function correctly and need to be replaced which is causing the engine to overheat. The heater hose blew while we were driving the other day and engine temperature went to almost 300. The catalytic converter is also not functioning which is releasing emissions when we drive. The overheating engine could cause a fire while driving and the we all know about the emissions procedures. The vehicle has been inspected by the correct dealership. The warning light did come on and we took it into the dealership within the week. We also heard a knocking in the engine when we cold started the car. The engine light was not on when the heater hose blew due to the faulty cam shafts.
There is a recall on many 2018 CAM Phasers. My vehicle has the same issue with the recalls on many 2018 Expeditions that also effect the EPA ratings. For some reason FORD says the Recall is not my vehicle but they knew their was an issue and the FORD dealership tried to do a software update but the issue was never cured. They never performed the needed next step remediation. The ongoing CAM phase issue cause engine light to stay on. This has been going on with them for several years. They never would do the part 2 cure.
- Coral Springs, FL, USA
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Door locks don-??t unlock on 3 out of 4 doors. Transmission jerks and acts like losing power frequently. Engine tries to die at idle when stopping. Timing chains failed along with cam phasers yet symptoms still continue. Heater hoses leak to heater core. This caused high temps of 255 degrees to occur for engine.
No Brakes, Engine Racing, & ignition would not turn off, yes available for inspection at Seth Whatley Ford. Car crashed which was the only way it came to a stop, wheels were still turning when I got out of the car, if anyone one had been around they would have been hurt or killed. Towed to dealer, dealer was unable to find any evidence on their side. Insurance adjuster came out and assess the damage from crash. There was no warning lights or sensors that were working during this episode. Monday, March 27, 2023 at approximately 10am, I got into my Expedition to start my vehicle, the brake pedal was depressed as I pushed the button to start the car, and the engine was running smoothly. Foot was on the brake pedal when I put the car into reverse, the car shot out from the carport and engine was racing. I tried to pump the breaks and push the engine button, while guiding the car as it kept going faster and faster, until I hit a trailer that was attached to a truck. There was two witness that saw everything, that went on. I feel this car is DANGEROUS. If this had occurred when my family was around serious injuries could have occurred, or if I had been in a parking lot, there was no way to stop and I was not in control. Safety is the first issue. Special Note - I took my car in February 2022 for the recall.
The contact owns a 2018 Ford Expedition. The contact stated that the dealer had previously serviced the vehicle under an unknown recall for engine rattle on cold start; however, the failure recurred after the recall repair was performed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 16,000.
The contact owns a 2018 Ford Expedition. The contact stated that upon starting the vehicle, a rattling sound was coming from the vehicle. There was no warning light illuminated. The contact took the vehicle to the dealer and was informed that the cam phaser needed to be replaced. The manufacturer was also notified of the failure and informed the contact that there were no recalls associated with the VIN, and that the warranty on the vehicle had expired. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 57,000.
The contact owns a 2018 Ford Expedition. The contact stated that upon a cold engine start, the engine was rattling with the check engine warning light illuminated. The contact initially had the cam phasers serviced by the dealer under warranty; however, despite the repair, the failure persisted. The contact then received an unknown recall notification, and the vehicle was repaired; however, the failure worsened. The manufacturer was notified of the failure, and the contact was transferred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 30,000.
I own a 2018 Ford Expedition 3.5L ecoboost. This is an engine and vehicle that is known to be problematic. In 2020 I took my vehicle to the dealership to have the noisy cam phasers fixed, a TSB was found and the parts HL3Z cam phasers were replaced under the powertrain warranty. Now in September of 2022 my vehicle started having issues again with the same problem, since Ford told me that the problem was only noisy and not a mechanical issue I delayed taking it to the dealership until it started having more issues with idle, power, etc. It is then that I find out there was actually an extended warranty/ recall for that issue. Ford is denying my claims saying that my problem was fixed in 2020. The parts it was fixed with are faulty, and redesigned parts were released in late 2020 that have a stiffer spring that allows the oil pressure to hold better than the HL3Z cam phasers, thus preventing the problem. The new parts the ML3C cam phasers are now what Ford is telling me need to be replaced at a $3000 charge, in addition to the timing chain which has been damaged due to the cam phaser issue. Ford needs a recall on vehicles with the faulty HL3Z 6C525 cams not just a vin recall. This is a KNOWN problem for this engine and Ford is doing everything they can to avoid paying for their mistake.
As the vehicle accelerates it experiences a loss of power randomly at both low speeds and high speeds (like it randomly shifted into neutral) then after letting off the accelerator the vehicles clunks into gear. I experienced this at roughly 60k miles in both 2WD and less frequently in 4WD. It-??s absolutely a safety hazard while driving on the roads.
Cam Phaser Replacement. My SUV is in the shop for repair for the same issue addressed in Customer Satisfaction Program 21N03 Cam Phaser Replacement, but my car is not included. It covers the 2018 -2020 Expeditions. I have a 2018 Expedition, but it is not included, and I would like to have it included in the program.
The contact owns a 2018 Ford Expedition. The vehicle was previously serviced under Customer Satisfaction Program: 21B10 (Powertrain Control Module Reprogram for Cam Phaser Rattle) however, the failure recurred. The contact stated that upon starting the vehicle, the engine made rattling noises. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to Customer Satisfaction Programs: 21N03 (Cam Phaser Replacement) and 21N08 (PCM Reprogram Due to Engine Shudder) however, the VIN was not included. The failure mileage was approximately 70,015.
While my wife and I were driving with passengers, I accelerated from the on ramp to enter the right lane of an interstate. I had to take my foot off of the gas pedal for maybe 1 second as the sight line became better. When I pressed the gas pedal to accelerate into the lane, NOTHING, no power at all for at least 3 seconds. Alarmed, I released pressure on the gas pedal and tried again, this time the engine and transmission engaged. Having no power in response to pressing the gas pedal was dangerous and frightening in that situation, particularly as there were cars that were closing in from behind in hat lane. This situation occurred a second time in almost the exact same sequence within a week. I thereafter took the vehicle to a Ford dealer. They advised there were no reports in their database and no procedures for the failure. AFTER reviewing how dangerous the event was, the dealer chose to reprogram the control for a charge, invoice and my note thereon is attached. The power failure was complete, as if there were no engine nor transmission. After the reset by Ford there was a different single incident with the powertrain which seems unrelated. While driving in a local town my wife took her foot off the gas pedal but the vehicle continued to accelerate. She braked after which the transmission appeared to "shift" and "reset" and thereafter acted normally. In none of the events was the cruise control engaged, in fact we rarely, if ever use it. The first incident was in July on a family trip, the next early August and after the reprogramming the last incident was the week of October 17, 2022.
The contact owns a 2018 Ford Expedition. The contact stated while starting the vehicle, he heard a loud noise coming from the vehicle. The vehicle was taken to the dealer and the contact was informed that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed of the failure however, no assistance was provided. The failure mileage was 83,000.
While coming to a stop, or already stopped with the Auto Start/Stop system engaged, the vehicle will completely shut down and the message "Auto StartStop Shift to P, then Restart Engine" pops up. After doing that the engine restarts normally. AGM battery was recently replaced and engine starting is strong. This has happened around 3-4 times in the last few weeks, and normally occurs when the engine is still cold in the first couple miles of driving (although temps have been very mild, in the 60's or 70's). I have tried contacting two Ford dealers in my area but both have been unresponsive. One said they can't even take appointments related to powertrain in the next several months and the other will not call me back after leaving repeated messages. Thankfully this has only occurred while stopped or coming to a stop in traffic, but could also happen while making a turn into oncoming traffic.
A D V E R T I S E M E N T S
- Crawford, TX, USA