This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Our 208 Ford Expedition platinum 4X4 puts out a very high amount of carbon monoxide, to the point that it makes my children sick. After very little research, it appears as though our vehicle is having the same issue thousands of people had with their Ford Explorer.
My 2018 Ford Expedition max 4X4 was diagnosed with the issue described in tcb-20-2315 in Aug 2019. The repair was done per the tcb and completed in Oct 2019. The vehicle was in the shop for 10 weeks and I had to return it 4 times for additional repairs until the issue was temporarily resolved. The problem reoccured in Jul 2020 and it took over 5 visits to the dealership and intervention from Ford cust service to get the vehicle repaired in Dec 2020. I have already returned the vehicle again this time because the issue was not resolved and now will need to return the vehicle a third time. This will make 7 total attempts to get the vehicle fixed for the same issue. Ford refuses to replace the vehicle and denied my buyback request. This vehicle is a lemon plain and simple. I followed the procedures per state law in notifying Ford and allowing them to repair the vehicle. Clearly, the root cause of the issue has not been determined and the repair just completed is just a repeat of the first. This time, I was on vacation with my family in the mountains of West Virginia in the dead of winter with windchills of minus 15 degrees. The check engine light and power train lights came on, the turbo shut down, and white smoke started billowing out of the tailpipe. We could barely maintain speed on inclines and had to stop for low oil pressure multiple times. We could have been stranded in the middle of nowhere with no cell reception. A problem I anticipated and expressed to Ford when I returned the vehicle for the sixth attempt. I want the vehicle replaced with the same vehicle that is not defective. That is all. Why is this such a challenge for Ford to solve? I have literally invested hundreds of hours attempting to navigate this nightmare. Attached is the letter I sent Ford in Sep 2020. The vehicle cannot be operated safely and is stuck in my driveway. I am now without a car.
25000 miles. Previously quiet on startup. Started making a rattling sound if vehicle sat overnight a month ago. Initially lasted 1-2 seconds. More recently sound heard on startup after sitting only a few hours, and lasts 4-5 seconds. Similar to complaints reported on issue 15-0131 on 2015-era Ford products needing cam phaser, timing chain replacement and scan tool reprogramming. Noise is loud enough now that I fear accelerating timing chain damage possible failure.
Even though I have put the car in park, it still moves and has hit me and some of the passengers getting out the car with the doors and other parts of the vehicle almost running us over. The vehicle was put in park according to dial. However, it still moved.
The contact owns a 2018 Ford Expedition. The contact stated that the vehicle failed to shut off and the contact disconnected the battery. Also, the running boards failed to retract and the steering wheel pulled to the left and right. The contact stated that the drive control malfunction service requested, hill descent fault, electronic limited slip differential, reduced torque, drive control, pre collision assist not available, service advancetrac, and traction control warning indicators illuminated. The vehicle was taken to thoroughbred Ford (8501 N boardwalk ave, Kansas City, mo 64154, (816) 505-1818) and seekins Ford Lincoln (1625 seekins Ford dr, fairbanks, ak 99701, (907) 459-4000) where it was diagnosed that the steering sensor needed to be reset and the steering wheel needed to be adjusted. The vehicle was repaired; however, the failure recurred. The manufacturer was contacted and provided case number: Cas21880081. No further assistance was provided. The failure mileage was 500.
- Fairbanks, AK, USA
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- Georgetown, TX, USA