This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2018 expedition has been repaired by Ford dealership three times. The vehicle started with a hesitancy to shift into reverse then eventually a hard jerk into gear. following that, it began to hesitate to accelerate and rattle and shake hard enough to shake the steering wheel. The powertrain loss warning came on ford pass. Ford dealership said it was transmission and rebuilt it. Three weeks following the repair the very same shaking, rattling and crunching sound started again with power loss. It was intermittent and dealership said with no codes they couldn-??t recreate the issue and so no help. The following day on the highway, it started again. I was attempting to stop at a red light and with my foot on the brake, the vehicle attempted to lurch forward and try to go despite the brake. Thankfully, the light turned green and the car in front of me moved. As I continued to drive, I was left stranded with the codes showing actuator failure and cam shaft failure. The dealership then said it was the cam shaft and all actuators that needed to be replaced this time. The SAME rattling and shaking and power loss they said was caused by the transmission they rebuilt 3 weeks earlier but now it is caused by the cam shaft. So 2 repairs later and 4 weeks, it did it again and this time it caught on fire and burned a hole in my hood. The dealership called me the day after I had it towed into the dealership smoking staying it was the heater hoses that caused the shaking, rattling and power loss. Said they could have it fixed the next day. It is a disaster. It is a major safety issue and I am still paying payments on this car that ford cannot fix. This car needs to be recalled and they need to refund for cost of vehicle. This car is going to kill someone!
Cam Phasers failing Rough running and poor acceleration Problem has been confirmed by a dealer Vehicle has not been inspected by manufacture, police or insurance No warning light on, but grinding when cold start. This is the second time it-??s occurred! We had it fixed prior about 20,000 miles ago. I called Ford Customer service and they directed me to the NHTSA.
This vehicle is used as my daily driver, multiple times in the past 3 or so months the 10 speed has lost connection with the car itself, meaning as I am driving the gear will not catch and I am not able to accelerate. I have been on I10 going 70 MPH and go to accelerate and the gear just slips and it does not catch for about 10 seconds. This is extremely dangerous as my car just suddenly starts to slow down and I'm not able to do anything on a major hwy. In addition to this, when I am driving the gear are shifting very hard. I can feel the vehicle jump multiped times during the course of a 15 minute drive.
when I start the SUV in the morning, it makes a very loud rattling noise. it appears that its a very well known issue w Dry start. My mechanic stated that Eco boost 3.5 L 2018 expeditions have many of those issues (possible to a bad Phasers). the vehicle only has 35k miles on it, and was starting without noise before.... (I will attempt to include a short video)
- Vineland, NJ, USA
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The contact owns a 2018 Ford Expedition. The contact stated that when the vehicle was first started during a cold morning, there was an abnormal clanking sound coming from the engine compartment. The contact stated that once the vehicle had idled for several minutes, the abnormal sound stopped. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Customer Satisfaction Program Number: 21N03 Cam Phaser Replacement (Engine), but the contact was informed by the dealer that the vehicle was no longer covered under warranty. The failure mileage was approximately 65,000.
Engine light came on so we took the company car into the Ford dealership. Just received a phone call that the Cam Phasers need to be replaced and it will cost around $4000 to fix. Seems like of the research I have done this is a common problem for this years model but cant find any recalls for this issue.
The contact owns a 2018 Ford Expedition. The contact stated that while driving 45 MPH, the vehicle lost motive power inadvertently. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after several attempts; however, the vehicle sputtered while restarting. The contact was able to continue driving. The contact stated that the failure had been recurring while driving. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the fuel pump needed to be replaced. The contact related the failure to NHTSA Campaign Number: 18V392000 (Fuel System, Gasoline); however, the VIN was not included. Additionally, the dealer informed the contact that oil was leaking from the timing valve cover and the front struts. The dealer also informed the contact that the transmission lines were leaking. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,500.
Ford Motor Company David J. Johnson Service Engineering Operations He sent Customer Satisfaction Program [XXX] on November 19, 2021, to all U.S. Ford and Lincoln Dealers. This program extended the warranty coverage of the engine cam phasers. I purchased my vehicle on 11/22/21. It is my belief that this repair should have been covered by Ford/Lincoln before this vehicle was sold to me. We purchased an extended warranty protection plan (from MPP) when we purchased the vehicle. When the issue was reported to MPP they refused to cover the repair as well. It was reported to them a second time and we were told that the mileage had exceeded our plan limit and we were denied a second time. We believe that this vehicle should have been repaired before it was sold to us (Ford TSB proves that they knew this was a problem). It has not been repaired and we are faced with paying a bill of $4500-$5500 on our own. We are looking for guidance on the next steps that we should take in regard to this repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2018 Ford Expedition. The contact stated during cold starts, there was an abnormal rattling sound coming from the engine compartment. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and failed to accelerate as needed. No warning lights were illuminated. The vehicle was taken to the dealer who diagnosed a failure with the cam phasers. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 50,000.
The contact owns a 2018 Ford Expedition. The contact stated that on start-up there was a rattling sound coming from under the hood of the vehicle. The check engine warning light intermittently illuminated. The vehicle was taken to the dealer where it was diagnosed that the timing chain and VCT actuator and solenoid 02 sensor needed to be replaced. The vehicle was repaired. Additionally, the contact stated that the vehicle was taken to an independent mechanic where the vehicle was also diagnosed, and it was determined that the oxygen sensor needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 107,762.
Our 2018 Ford Expedition Max caught fire while on a test drive after repairs at Canby Ford. It completely caught fire and is a total loss. We were supposed to pick up the car an hour later. If our kids were in the car strapped into car seats, there may not have been enough time to get them out. They could have died. The mechanic who was driving saw the engine smoking and jumped out (he was at risk). The whole car was gone within 2-3 minutes. In my opinion it exploded as all the windows were blown out. The motor block melted, and the front end of the car is gone. There is a report with Canby Oregon Fire Department. Most people would assume it was overheating, get out and open the hood with their family still in the car. If that had happened people could have died. There were no check engine lights on when we took it to Ford. It was just close to the end of a warranty and there was an engine rattle we wanted fixed. Please come look at the car to investigate. It is at an independent insurance valuation company. I asked the manager of Canby Ford if he would report it to Ford Motor Company, he said no it would just go through their insurance. Ford needs to recall all of the expeditions so someone doesn't die in a fire. Ford already settled on the 2021 Ford Expedition and there are fires on older models and similar F150 Trucks. There are many reported fires without a recall. Please recall all the expeditions and investigate all the other Ford Vehicle fires swept under the rug. We don't want someone else to die due to a lack of action. The previous Ford Expedition settlement is not enough as it only covers 2021. If nothing is done, we plan to go public on the news with the photos, hopefully we can say NHTSA did something (or we can say NHTSA did nothing). Other families are at risk, they need to know to get out fast cause it could catch fire or explode. They need to not assume the engine is overheating (as I would have done 2 months ago) it could be on fire.
When car is stopped, the engine dies and it reads on screen -?? place car in park to restart engine-??. This is not the automatic stop/start. Car has died a handful of times when in stopped traffic or at red lights. Sometimes taking several seconds to get engine running again. Brand new battery. Herb Chambers Ford dealership used diagnostics on 9/29/23 and -??did not find anything broken-??.
The contact owns a 2018 Ford Expedition. The contact stated that upon starting the vehicle in the morning, he detected an abnormal fluttering sound. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 66,000.
The contact owns a 2018 Ford Expedition. The contact stated that while starting the vehicle, the contact heard an abnormal sound and knocking coming from the engine. No warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the variable cam timing phaser was the failure and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and advised the contact to contact the NHTSA Hotline for assistance. The failure mileage was approximately 83,000.
The auto stop/start feature fails to work properly and causes the vehicle engine to stop running while on the road. The warning message "AUTO START/STOP, SHIFT TO P THEN RESTART ENGINE" comes up and you have to put the vehicle in park then restart the engine. This has been confirmed by the dealer (wife was driving it with the tech) and we have to pay $550 plus a diagnosis fee of $150 to get them to resolve this safety issue. Our extended vehicle warranty coverage won't cover it because it's a valve and reprogramming issue, not a part replacement. There are several mentions of this on a google search for the problem, yet Ford isn't covering any of the repair for a known issue. The rep at the Ford dealer said there is even a techincal service bulletin about the issue. Complete failure of the company to resolve this safety issue and charge the consumer for this.
My vehicle has been making a very loud rattling sound upon starting. I reached out to the Ford service department about this and they said the cam phaser is failing but the customer satisfaction program has expired and they will no longer cover it. I never received a letter from Ford regarding this customer satisfaction program (I hadn't moved since buying the car, so it wasn't an address problem); they blamed the DMV and said they are the ones that mail out the letters and don't know why I didn't receive it. They quoted me $3,300 to fix it. I obviously can't afford that so I took my vehicle back and continued to drive it. Today the check engine light came on and I noticed my vehicle is sluggish to accelerate. Upon researching cam phasers failing I found this: "You could also lose power suddenly while you are driving. This problem puts you at risk of an accident and exposes others on the road to a dangerous situation. ". I believe the cam phaser problems in the 2018-2020 Expeditions should be a recall. It is a safety issue.
The contact owns a 2018 Ford Expedition. The contact stated that when he started the vehicle in the morning, the engine made an abnormal rattling sound. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000. The VIN was unavailable.
The contact owns a 2018 Ford Expedition. The contact stated while driving at an undisclosed speed, the engine made abnormal sounds. The vehicle was taken to the dealer. The vehicle was diagnosed, and the contact was informed that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.
A D V E R T I S E M E N T S
- Ada, OK, USA