This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Faulty Cam phasers The cam phasers in this vehicles makes an undesirable noise, such as a rattle when starting the engine or a knocking noise when idling. Vehicle has at times experiences Poor acceleration, Rough engine running, Tapping or rattling noise when the engine is idling and hot
Engine sound when car turns on. Took the car to personal mechanic and a Ford Dealership both confirmed sound of engine when started. Can hear a sound (ticking/clicking) when idling.
Since purchasing the vehicle we have had extensive issues with the driveability of the car. Leading up to the eventual full transmission replacement, we surfaced the issues below repeatedly for over a year and a half. Yet, we were always told "everything is fine" "we couldn't duplicate what you are describing" or "the vehicle has to learn how you drive". Biggest Issues: - Poor shifting of gears with sudden jerking and/or random accelerations - Vehicle not accelerating - acts stuck - Loss of 'power' vehicle does nothing - Eventually complete transmission failure in the middle of an intersection The transmission was completely replaced in Fall of 2023. Mind you this was only after I elevated my concerns to Ford Corporate who sent a specialist to investigate. Only then did Koons Ford acknowledge that yes there is a "big problem". Yet, since the repair the jerking and power issues have continued. When we followed up immediately after the repair we were told again "vehicle has to learn how you drive". So I waited 3000 miles and reached out again and was told I needed to go to the dealership and drive it with a technician in the car (yet again, not taking my word seriously). Then this summer the issues intensified and eventually the power boosters failed and needed to be replaced. This vehicle is NOT safe and Ford has misled me along the way. It has been a constant fight to get them to help us. Bottom line, this is our primary family vehicle as we have five children, four of whom I drive around daily. It is not safe or reliable. The vehicle has almost led to three major accidents, where I was stuck with cars honking at me. It's pretty pathetic when friends and coworkers frequently say "you don't have your car again"!? What's wrong with it now"" Please I kindly ask that you hold Ford fully accountable. I am now aware that when I inquired about a buy back in 2022, I should have not been told "no you are not eligible".
The contact owns a 2018 Ford Expedition. The contact stated that upon start of the vehicle, an abnormal, knocking noise began to emit from the engine without warning. The vehicle was taken to a dealer where a diagnostic was performed; the diagnostic showed that the engine's timing chain was defective and needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The contact was then referred to the NHTSA Hotline to file a complaint. The vehicle had not been repaired. The failure mileage was approximately 40,000.
- Emporia, VA, USA
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The contact owns a 2018 Ford Expedition. The contact stated while starting the vehicle, the vehicle made an abnormal rattling sound. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the cam phasers had failed and needed to be replaced. The mechanic related the failure to Ford Campaign Number: 21N03. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not covered. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 103,500.
I brought my vehicle in for inspection and there is an issue with the cam phasers and timing. The cam phaser issue is a known Ford Expedition issue that they addressed and extended warranty coverage. I have been bringing my vehicle for routine maintenance, oil changes, tire rotations etc to both Koerner Ford of Syracuse, NY and more recently Dave Pirro Ford in Skaneateles, NY. I had an extended warranty that I purchased that recently expired. During many visits to the dealerships the cam phaser issue was never addressed even though it would have previously been covered under warranty and now is not. I would like to know my options as this issue is now going to cost over $6,000 to fix.
Engine knock (cam phasers) when starting vehicle. Happens whenever the vehicle has been sitting a few hours. The vehicle has been brought to the manufacturer dealership regarding the noise and when brought to their attention that it may be the cam phasers they remarked they hope it isn-??t. Problem not fixed.
My Expedition just hit 83,000 miles and has a clean title. We purchased it approximately a year and a half ago to drive around our 4 children. Around 73K miles, the catalytic converter went bad and had to be replaced. Fortunately, this was covered by a warranty. Not long ago we began to notice some rough shifting and a rattling when we turned the car on, though the rattling would stop once the engine warmed up. This week, we experienced a sudden aggressive lurching in the vehicle at 50mph accompanied by a sudden check engine light. In addition, it was accompanied by a loud, constant rattling. We were driving with our children when this happened and it scared us all. I drove it very slowly to the dealership first thing the next morning as it felt as though it could break down at any moment. It's currently at the Ford dealership, though still available for inspection, and they have said that we will need a new timing system and possibly a new engine. In addition, there are signs that our transmission is also going to need replaced.
Cam phasers make noise when the car is starting, indicative of poor cam phaser design and performance. It seems clear that Ford is aware of this problem (program 21B10) but refuses to provide support for faulty parts now that that limited program has ended.
The contact owns a 2018 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle shuddered abnormally with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was then taken to a dealer where it was diagnosed and determined that all 4 VTC cam phasers needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N03 -?" Supplement #4 which the vehicle had previously been repaired under; however, the cam phasers were not replaced. The contact stated that only a software update was performed. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 141,000.
My 2018 expedition has been repaired by Ford dealership three times. The vehicle started with a hesitancy to shift into reverse then eventually a hard jerk into gear. following that, it began to hesitate to accelerate and rattle and shake hard enough to shake the steering wheel. The powertrain loss warning came on ford pass. Ford dealership said it was transmission and rebuilt it. Three weeks following the repair the very same shaking, rattling and crunching sound started again with power loss. It was intermittent and dealership said with no codes they couldn-??t recreate the issue and so no help. The following day on the highway, it started again. I was attempting to stop at a red light and with my foot on the brake, the vehicle attempted to lurch forward and try to go despite the brake. Thankfully, the light turned green and the car in front of me moved. As I continued to drive, I was left stranded with the codes showing actuator failure and cam shaft failure. The dealership then said it was the cam shaft and all actuators that needed to be replaced this time. The SAME rattling and shaking and power loss they said was caused by the transmission they rebuilt 3 weeks earlier but now it is caused by the cam shaft. So 2 repairs later and 4 weeks, it did it again and this time it caught on fire and burned a hole in my hood. The dealership called me the day after I had it towed into the dealership smoking staying it was the heater hoses that caused the shaking, rattling and power loss. Said they could have it fixed the next day. It is a disaster. It is a major safety issue and I am still paying payments on this car that ford cannot fix. This car needs to be recalled and they need to refund for cost of vehicle. This car is going to kill someone!
Cam Phasers failing Rough running and poor acceleration Problem has been confirmed by a dealer Vehicle has not been inspected by manufacture, police or insurance No warning light on, but grinding when cold start. This is the second time it-??s occurred! We had it fixed prior about 20,000 miles ago. I called Ford Customer service and they directed me to the NHTSA.
This vehicle is used as my daily driver, multiple times in the past 3 or so months the 10 speed has lost connection with the car itself, meaning as I am driving the gear will not catch and I am not able to accelerate. I have been on I10 going 70 MPH and go to accelerate and the gear just slips and it does not catch for about 10 seconds. This is extremely dangerous as my car just suddenly starts to slow down and I'm not able to do anything on a major hwy. In addition to this, when I am driving the gear are shifting very hard. I can feel the vehicle jump multiped times during the course of a 15 minute drive.
when I start the SUV in the morning, it makes a very loud rattling noise. it appears that its a very well known issue w Dry start. My mechanic stated that Eco boost 3.5 L 2018 expeditions have many of those issues (possible to a bad Phasers). the vehicle only has 35k miles on it, and was starting without noise before.... (I will attempt to include a short video)
The contact owns a 2018 Ford Expedition. The contact stated that when the vehicle was first started during a cold morning, there was an abnormal clanking sound coming from the engine compartment. The contact stated that once the vehicle had idled for several minutes, the abnormal sound stopped. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Customer Satisfaction Program Number: 21N03 Cam Phaser Replacement (Engine), but the contact was informed by the dealer that the vehicle was no longer covered under warranty. The failure mileage was approximately 65,000.
Engine light came on so we took the company car into the Ford dealership. Just received a phone call that the Cam Phasers need to be replaced and it will cost around $4000 to fix. Seems like of the research I have done this is a common problem for this years model but cant find any recalls for this issue.
A D V E R T I S E M E N T S
- East Patchogue, NY, USA