This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Ford Escape. The contact stated that while closing the front driver-??s side door, added pressure was needed why closing the door. The contact stated that she had to apply pressure to the front passenger-??s side door to close the door securely. As a result, the front driver-??s and passenger-??s side windows rolled down halfway and failed to operate as designed. The vehicle as taken to the dealer where it was diagnosed that the front driver-??s and passenger-??s side spot welds had cracked, and the front driver-??s and passenger-??s side doors needed to be replaced. The contact was then informed by the dealer to take the vehicle to a local repair shop to have the door welded. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the mileage on the vehicle was over the warranty mileage coverage. The contact was advised to contact the NHTSA Hotline, but no further assistance was provided. The failure mileage was approximately 107,000.
The contact owns a 2020 Ford Escape. The contact stated while opening the front driver-??s side door, there was an abnormal popping sound before the door separated from the hinges. The contact stated that the welds to the door had fractured. The vehicle was taken to the dealer and the contact was unformed that the door needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and case was filed. The failure mileage was 21,200.
The contact leased a 2020 Ford Escape. The contact stated that whenever the driver-??s side front door was opened or closed, there was an abnormal clunking sound coming from the door. The vehicle was taken to the dealer where it was diagnosed and determined that the front driver-??s side door weld had fractured, and the front driver-??s side door needed to be replaced. The contact was then informed by the dealer that the front driver-??s side window might fail to open and close as needed due to the door weld fracture. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 25,000.
The contact owns a 2020 Ford Escape. The contact stated while opening the front driver-??s side door, the contact heard a squeaking sound coming from the door and notice that the door weld had fractured. Additionally, while shutting the door, the door failed to lock. The vehicle was taken to the dealer who stated that the door needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and case was filed. The contact was advised to contact the NHTSA Hotline for assistance. The failure mileage was 70,000.
The contact owns a 2020 Ford Escape. The contact stated that he was informed by his wife that upon opening the front driver-??s side door, she heard a creaking sound. The contact then stated that upon inspecting the front driver-??s side door, he noticed that the spot welds had fractured. The vehicle was taken to the dealer where it was diagnosed that the front driver's side door spot welds had fractured, and the front driver-??s side door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 38,300.
- Springfield, IL, USA
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The contact owns a 2020 Ford Escape. The contact stated while opening the front driver-??s side door, he heard a loud abnormal noise, and the front driver-??s side door failed to close properly. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver-??s side door check strap to be replaced. The vehicle was repaired but the front passenger-??s side door check strap became faulty. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front passenger-??s side door check strap to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.
The contact owns a 2020 Ford Escape. The contact stated that while his wife was exiting the vehicle, she opened the front passenger-??s side door and heard a clicking sound, and the front passenger-??s side door extended open with force. The contact stated that upon entering the vehicle, he opened the front driver-??s side door and heard a clicking sound. Upon inspecting the front driver-??s and passenger-??s side doors, he noticed that the spot welds had fractured. The vehicle was taken to the dealer where it was determined that the front driver's and passenger-??s side doors needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 43,000.
The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door had become unsecured and failed to remain securely closed. The vehicle was taken to the local dealer who diagnosed and determined that the front driver's side door welding assembly had failed and needed to be repaired. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 38,000.
The contact owns a 2020 Ford Escape. The contact stated while opening the front driver's side door, the door weld fractured. The contact stated that she closed the door with force to keep it closed. The vehicle was taken to an unknown dealer, who informed the contact that the warranty had expired. Additionally, the contact stated while driving 30 MPH, the warning light indicating that the passenger's side door was opened, illuminated and she noticed that the door was not closed securely. The vehicle was not repaired. The manufacturer was contacted, and a case was opened; however, the manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 45,000.
The contact owns a 2020 Ford escape. The contact stated that upon opening the front driver's side door, the door made abnormal clicking sounds. The vehicle was taken to the dealer, where it was determined that the welding on the door hinges was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the informed the contact that they could not assist because the vehicle was out of warranty. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.
The contact owns a 2020 Ford Escape. The contact stated while opening the front passenger-??s side door, the contact heard a cracking sound coming from the door. When the contact rolled down to the front passenger-??s side window, the window was difficult to roll up. The vehicle was taken to the dealer, but no assistance was provided. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle needed to be diagnosed. The failure mileage was approximately 87,000.
The contact owns a 2020 Ford Escape. The contact stated that while opening the driver's side door, she heard a loud popping sound. The contact stated that the door opened extremely wide. The contact stated that she entered the vehicle using the passenger-??s side door because she was afraid that the door would not close properly. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 70,000.
The contact owns a 2020 Ford Escape. The contact stated that while opening the driver's side door, there was an abnormal popping sound heard. Additionally, the driver's side window failed to raise or lower as designed. The contact stated that that the driver's side door hinge was missing several spot welds. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the door needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 98,000.
The contact owns a 2020 Ford Escape. The contact stated that the rivets on the driver's side door detached, causing the door not to function properly. Additionally, the window on the driver's side door failed to roll down. The vehicle was taken to a collision repair center, where the contact was informed that the driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,000.
The contact owns a 2020 Ford Escape. The contact stated while opening the driver's side door, she heard an abnormal popping sound. The contact stated that the failure had become constant. Additionally, the driver's side window failed to roll down. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 44,000.
The contact owns a 2020 Ford Escape. The contact stated there was a clicking sound while opening and closing the front driver's side door. The contact stated that the front driver's side window failed to roll down completely. The contact stated that eventually the front driver's side door failed to close as needed. Upon inspection it was discovered that the front driver's side door middle weld had separated. The cause of the failure was not yet determined. The vehicle was taken to the local dealer who indicated that the door needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 11,000.
The contact owns a 2020 Ford Escape. The contact stated while attempting to open the front driver-??s side door, the door failed to open all the way. Additionally, there was a cracking sound coming from the door. The vehicle was taken to the dealer and the contact was informed that the door weld on the front driver-??s side door had fractured, and that the door needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that assistance would be provided with the cost of the door replacement. The failure mileage was 30,000. The VIN was not available.
The contact's company owns a 2020 Ford Escape. The contact stated that the hinge detached from the front driver-??s side door. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver-??s side door to be replaced. The vehicle was repaired however, the failure recurred. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver-??s side door to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer had not been informed of the failure. The failure mileage was unknown. The contact stated the door was set to repaired again on 07/31/2023.
The contact owns a 2020 Ford Escape. The contact stated that the weld on the driver's side front door had fractured. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was determined that the door weld check unit had fractured. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
The contact owns a 2020 Ford Escape. The contact stated that the front driver's side hinge was fractured. The contact stated that there were three holes in the front driver-??s side door. Additionally, the contact stated that he heard an abnormal sound when the door weld fractured. The vehicle was taken to the dealer where it was diagnosed that the hinge had fractured from the spot weld and needed to be replaced. The vehicle had not yet been repaired. The contact then stated that he was informed by the dealer that the VIN was included in an unknown recall. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 29,000.
A D V E R T I S E M E N T S
- Greenville, NC, USA