This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the passenger-??s side door failed to close securely. The vehicle was taken to a dealer where it was diagnosed that the spot welds in the check arm attachment needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 25,217.
The contact owns a 2020 Ford Escape. The contact stated that the driver-??s side front door made clicking sounds while opening, and then failed to close securely. The contact stated that it took two people to close the door securely. The contact had to use the passenger-??s side door to enter or exit the vehicle. The contact took the vehicle to the dealer who determined that the door needed to be replaced. The vehicle had not been repaired. the manufacturer was made aware of the failure and filed a case for the failure. The approximate failure mileage was 44,000.
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact heard an abnormal sound while opening the front driver-??s side door. The contact became aware that the front driver-??s side door had been damaged nearby the hinge and there was a hole is forming. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 50,000.
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact heard an abnormal noise coming out of the driver-??s side door. The contact opened the door and the door failed to open and close properly. Additionally, the window failed to operate as designed. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall for the failure. The failure mileage was approximately 40,000.
- Norwell, MA, USA
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The contact owns a 2020 Ford Escape. The contact stated that the front driver-??s side door was difficult to open and close and there was a scraping sound heard while opening and closing the door. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the front driver's side door weld had detached, and the door needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 46,900.
The contact owns a 2020 Ford Escape. The contact stated that the driver-side door's hinge had disconnected making the door difficult to manage. The door emits a loud clunking noise when being opened and closed. The window had also become inoperable and failed to go down past a certain point. The contact took the vehicle to the dealer who diagnosed that the door needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 20,000.
The contact owns a 2020 Ford Escape. The contact stated that the driver-??s side door had fractured at the hinge towards the bottom of the door. The window failed to go up or down. The vehicle had been taken to the dealer who determined that the door needed to be replaced; however, the vehicle had not been repaired. The manufacturer was aware of the failure and opened a case regarding the failure. The approximate failure mileage was 45,000.
The contact owns a 2020 Ford Escape. The contact stated that while getting out of the vehicle, the contact heard an abnormal noise when opening the driver's side door. The door was not able to close anymore. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the failure was due to the door wield breaking. The vehicle had not been repaired. The manufacturer was made aware of the failure and advised to contact the NHTSA Hotline for assistance. The failure mileage was approximately 47,000.
The contact owns a 2020 Ford Escape. The contact stated while opening the front driver's side door, there was a loud cracking sound, and the door became difficult to open or close. The cause of the failure was not yet determined. The local dealer was contacted and informed the contact that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 37,765.
The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver-??s side door, she noticed that the door weld had fractured. The contact also stated that the front driver-??s side window failed to roll down and was difficult to roll up. The vehicle was taken to the dealer where it was diagnosed that the door needed to be replaced. The vehicle was no repaired. The manufacturer was notified of the failure and the contact was provided a case number then advised to contact the NHTSA Hotline. The failure mileage was approximately 47,000.
The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, the door would swing open. The contact stated that the door welds had fractured and were no longer attached to the door frame. Additionally, the front driver's side window would not roll down and the door could no longer be securely locked because of the failure. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 50,000.
The contact owns a 2020 Ford Escape. The contact stated while entering the vehicle, the driver's side door hinge made an abnormal sound, and the door was difficult to open and close. The contact also stated that the driver's side automatic window had become inoperable. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Action Number: PE23013 (Structure). The manufacturer was not notified of the failure. The failure mileage was 42,000.
The contact owns a 2020 Ford Escape. The contact stated that when he opened the front driver-??s side door, the door appeared to have detached from the door welds. The vehicle was taken to the dealer where it was diagnosed and determined that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The failure mileage was approximately 52,928.
The contact owns a 2020 Ford Escape. The contact stated that when the front passenger-??s side door was opened, the front passenger-??s side door check arm weld was cracked, and the door fell apart. The vehicle was taken to the dealer where it was diagnosed that the front passenger-??s side door needed to be replaced. The vehicle had not yet been repaired. The manufacture was notified of the failure and the contact was informed that half the cost would be covered. The failure mileage was approximately 36,400.
The contact owns a 2020 Ford Escape. The contact stated that while entering the vehicle, the contact opened the front driver-??s side door and heard an abnormal sound. After inspecting the door, the contact noticed that he could not close the door. No warning light was illuminated. The vehicle had been diagnosed by the dealer. The contact was informed that three spot welds on the front driver-??s side door hinge had fractured. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not under warranty. The failure mileage was approximately 60,000.
The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the front driver's side door, there was a loud cracking sound coming from the door welds. Additionally, the front driver-??s side window failed to roll down completely. The vehicle was taken to the local dealer who diagnosed that the front driver side door spot weld had fractured, and that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 36,000.
The contact owns a 2020 Ford Escape. The contact stated there was a loud cracking sound while opening and closing the front driver's side door. The contact stated that the door was difficult to close. The vehicle was taken to the local dealer who determined that the safety latch and door welds had fractured at the check arm attachment point and that the door needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 40,000.
The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door was making abnormal loud banging sounds while opening and closing. Additionally, the contact stated that the front driver's side window could only roll down half-way. The vehicle was taken to the dealer, where it was determined that the front driver's side doorstop was internally fractured and was hitting the front driver's side window runner. The dealer advised the contact to take the vehicle to an auto body shop. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 11,300. The contact stated Sprit Ford Collision in Dundee, Michigan putting on a new drivers side door, caused by faulty weld to the door stop at the owners expense. The contact wants to be reimbursed for the repairs.
The contact owns a 2020 Ford Escape. The contact stated while exiting the front driver-??s side door, the contact heard an abnormal sound coming from the door. Additionally, the window failed to roll down as needed. The vehicle was taken to an independent mechanic who stated that the door check arm was fractured. The vehicle was taken to the dealer and the contact was informed that the door needed to be repaired. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 38,000.
A D V E R T I S E M E N T S
- Oak Lawn, IL, USA