This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Ford Escape. The contact stated while opening the front driver-??s side door, the contact heard an abnormal sound coming from the door and the door was difficult to open. The dealer was contacted and stated that the vehicle needed to be inspected and referred the contact to a local independent mechanic. The vehicle was taken to the independent mechanic and the contact was informed that the check strap on the front driver-??s side door had separated from the frame of the vehicle. The contact was informed that the door needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 57,200.
The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the driver's side door, there was an abnormal crunching sound coming from the door. The contact stated that he observed that the welds on the door and the check arm were fractured. The contact stated that the driver's side window no longer raised or lowered as designed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side door needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 40,000.
The contact owns a 2020 Ford Escape. The contact stated that upon opening the driver-??s side door, a popping sound was coming from the vehicle. The vehicle was taken to a dealer where the contact was informed that the spot weld on the front driver-??s side door had fractured at the check arm attachment point. The contact then took the vehicle to two other independent mechanics who provided the same results and provided an estimate for repair. The manufacturer was not notified the failure. The vehicle was not repaired. The failure mileage was 39,000.
The contact owns a 2020 Ford Escape. The contact stated that when she opened the driver-??s side door, she heard an abnormal sound when the door welds suddenly cracked and failed without warning. The contact stated that the driver-??s side door failed to latch closed securely. The vehicle was taken to the dealer where it was diagnosed that the driver-??s side door spot welds had cracked at the check arm attachment points door assembly and needed to be replaced. The vehicle was not repaired. The contact stated that she was advised by the dealer to take the vehicle to another location. The vehicle was then taken to an independent mechanic where it was diagnosed that the spot welds had cracked and needed to be replaced. The vehicle received a temporary fix, but the vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 56,000.
The contact owns a 2020 Ford Escape. The contact stated that when she opened the driver-??s side door, she heard an abnormal popping sound. The contact stated that the door hinge had separated from the door frame. The contact stated that she could no longer roll the window down. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the door needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 109,000.
- Poplarville, MS, USA
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The contact owns a 2020 Ford Escape. The contact stated that upon opening the driver's side, the door fractured. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the spot weld on the driver's side door had fractured from the inside. The vehicle was not repaired. The manufacturer was contacted and provided a case number. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 39,976.
The contact owns a 2020 Ford Escape. The contact stated that upon exiting the vehicle, he attempted to open the front driver's side door, and the door latch weld cracked. As a result, the front driver-??s side door failed to open. The vehicle was taken to the dealer where it remained and was diagnosed and determined that the front driver-??s side door needed to be replaced. The vehicle had not yet been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 35,000. The VIN was unavailable.
The contact owns a 2020 Ford Escape. The contact stated while opening the front driver-??s side door, the door failed to open completely. The contact had to forcefully pull the door handle for the door to open. The contact became aware that the latch was welded incorrectly. The vehicle was taken to the dealer and the dealer stated that the front driver-??s side door needed to be replaced. The vehicle was not repaired because the door was not available. The manufacturer was not contacted. The failure mileage was 19,000.
Spot welds on the left front door check arm attachment to the car door broke. It is available for inspection. The door is no longer limited in motion and can fly open in an uncontrolled manner. The problem has been confirmed by the dealer and SSM 50150 by NHTSA shows this is a known problem to the manufacturer, Ford. There was no warning or symptom prior to the failure.
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the driver's side front door failed to close. No warning lights were illuminated. Additionally, there was an abnormal odor detected while starting the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 30,416.
The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's door, there was an abnormally loud sound heard. The contact noticed three holes and that the weld was missing. The driver-??s side window also failed to roll down as needed. The vehicle was taken to the dealer where it was diagnosed that the spot weld had detached from the check arm. The vehicle was not repaired. The manufacturer was notified but provided no assistance. The failure mileage was approximately 40,000.
The contact owns a 2020 Ford Escape. The contact stated that the driver-??s and passenger-??s side doors were slightly detached from the door frame. The doors showed resistance while attempting to open the doors, making the doors difficult to completely open from the door frame. The contact had taken the vehicle to the dealer and the contact was informed that repair would be out-of-pocket. The contact stated that only one door was repaired by a certified mechanic and the other was yet to be repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 61,123.
The contact owns a 2020 Ford Escape. The contact stated that interior of the door frame had a fracture spot weld on the inside of the door, causing the window to fail to move up or down as needed. The failure caused the door to make a lot of grinding and cranking sound while being opened out wide. The contact had taken the vehicle to the dealer who diagnosed that the door either needed to be replaced or just the inner portion of the door needed to be repaired. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed there was no warranty coverage or recall coverage on the vehicle. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 39,000.
The contact owns a 2020 Ford Escape. The contact stated when she opened the driver-??s side door, the door made an abnormal sound as if the door was going to detach. The contact stated that she was then unable to lower the driver-??s side window. The vehicle was taken to the local dealer and the contact was informed that the driver-??s side door assembly and door check arm needed to be replaced. The dealer informed the contact that the repair would be at her own expense. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the repair would be at her own expense. The contact was then referred to the NHTSA Hotline for assistance. The failure mileage was 51,663.
The contact owns a 2020 Ford Escape. The contact stated while getting into the vehicle she heard a loud noise when opening and closing the driver's side door. The contact stated that the driver's side door failed to open as needed and the driver's side window failed to roll down as needed. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 48,010.
A D V E R T I S E M E N T S
- Cloquet, MN, USA