This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On March 29, 2022 my 2019 Ford Escape suddenly started shaking with no lights coming on to tell me there was an issue. When taken to the shop and after one week was towed to ford due to not being about to fix this problem. Once it arrived at ford the issue was found to be a leaking coolant which ruined the engine. This is a known ford problem. They will not fix the vehicle and for over a month we have been fighting with ford they have made no progress. This is known to cause engine failure, or verb eating engines, and even engine fires.
At 61,000 miles (1,000 miles outside Ford Factory warranty) my vehicle 2019 Ford Escape has a blown head gasket. The Check engine illuminated with a code of an engine misfire. Upon taking it to a ford dealership it was confirmed to have a blown head gasket.
The contact owns a 2019 Ford Escape. The contact stated while her husband was driving at an unknown speed, the check engine warning light illuminated. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the spark plugs and ignition coil to be replaced. The vehicle was not repaired. The contact took the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The contact stated that the check engine warning light turned off but then illuminated again. The contact took the vehicle to another independent mechanic, where it was diagnosed with needing the spark plugs and ignition coil to be replaced. The vehicle was repaired. The contact took the vehicle to another local dealer; Garber Ford (3380 US-17, Green Cove Springs, FL 32043: (904) 264-2442) where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with Ford service bulletin # 21-2269, however the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 83,000. Consumer contacted Ford Customer Care and was told they could not help or reimburse for any costs. The warranty is only good for 60,000 miles. Ford knows it is a defective engine. Consumer has 83,000 with no recall on the VIN number.
The contact owns a 2019 Ford Escape. The contact stated that while driving, the vehicle failed to accelerate over 60 MPH. The check engine warning light was illuminated. The vehicle was examined by an independent mechanic who replaced the spark plugs and indicated that coolant was present inside the combustion chamber of the engine. The vehicle was not repaired and continued to exhibit failure. The local dealer and manufacturer were notified of the failure. An appointment was scheduled to have the vehicle serviced by the dealer. The failure mileage was 75,000.
- Brighton, IL, USA
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My vehicle is 2 yrs old and began having purge valve issues. Upon trying to fix the problem, I found that the part is on back order with no parts available anywhere in my region. Also while trying to locate the purge valve, part number: Gv6z9d289e, I found that several other people were also trying to locate the part indicating this is an issue in several vehicles. The vehicle vapor locks upon fueling possibly resulting in future engine damage.
The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated and remained illuminated. The contact drove to the gas station and while refueling, there was an abnormal fuel odor coming from the vehicle. After restarting and driving the vehicle back to the residence, the fuel odor inside the cabin of the vehicle was extremely strong, causing the contact to have a headache. The contact took the vehicle to a local dealer who inspected and diagnosed the failure as the emission evap valve was not properly separating the fuel inside the fuel tank. The vehicle was not repaired because the local dealer did not have the parts needed to perform the repair. The manufacturer was made aware of the failure. The failure mileage was approximately 46,000.
Bought new March 2019; May 2020, with 32,000 miles, had a coolant leak and had to replace engine; about 6 weeks later needed anew flywheel and about 2 months after that needed some of the oxygen sensors replaced.
Our check engine light came on in our 2019 Ford Escape, which has 80,000 miles. It overheated with no warning. We took it to the dealership who informed us the coolant leaked and caused a crack in the engine between the 2nd and 3rd cylinders and said the engine needs to be completely replaced.
At 44,000 miles Engine began to idle badly on startup and misfire. Engine light came on during drive home after work. Stopped vehicle and had it towed to the nearest Ford Dealer. Dealer Service Technician checked codes and reported P0304 cylinder 4 miss fire. Dealer Technician replaced and replaced all four sparks plugs and used 446676 cleaner to clean throttle body, intake, fuel injectors and valve. Few days later engine light returned, took vehicle back to Ford Dealer. Ford Technician checked and road tested vehicle and stated 446676 cleaner may not have finished cleaning systems and that was the cause of the engine light. A few days later engine began to idle badly on startup and misfire again. Then saw white smoke came from the exhaust on startup. Two weeks earlier just had vehicle service maintenance completed by the Ford Dealer. Invoice #233228 and #782806.
The contact owns a 2019 Ford Escape. The contact stated that in November of 2020 the engine was replaced under an unknown recall. The contact stated while driving at approximately 60 mph, the vehicle stalled without warning. The contact stated that after attempting and restarting the vehicle several times, the vehicle was taken to the dealer and the contact was informed that the VIN was under a recall. The vehicle was repaired. The contact stated that approximately 8 months later the failure recurred while driving approximately 35 mph. The vehicle was restarted and driven to the dealer. The mechanic was unable to determine the cause of the failure. The failure recurred while driving 55 mph. The vehicle was returned a third time to the dealer however, a repair was not performed. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 14,000. Consumer stated case number [XXX] was opened by Ford corporate. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).-??
Engine began to idle badly on startup and misfire. White smoke came from exhaust on startup. Coolant levels started to decrease. Engine is burning coolant that has leaked into the cylinders due to a defect in the casting of the engine block. Dealership is now saying car needs an entire new engine block. Obviously the previous recall that was addressed did not solve the issue.
Purchased vehicle in October of 2019, in February 2020 had engine light come on and the code P0496 which is a purge valve error and took to service and they stated that Ford had to have this happen twice, so on March 17, 2020, it happened again and was taken to service again and it was replaced. Almost 1 year later, on February 27,2021 the check engine light came on and was taken back to service on March 2 and was replaced again. No recalls on this vehicle, but there should be. This should have happened on a new vehicle nor should it continue to happen! it is now on its 3 rd purge valve!!!
Bought used Escape in April. Didn't drive much since I live in town. Took a hour drive from home.engine started misfiring and car was jerking. Took to dealership. They had for two weeks. Said was solenoid in transmission and replaced it. Picked up, took home. Drove 3 days later, started doing same thing. Drove next day and car quite running 1 block from house. Tried to start but started missing and quit. Had car towed to dealership. They had for 2 weeks. Said cam shaft and crank shaft sensor were bad and replaced them. They test drove over 400 miles with no problems. Picked up and drove less then 5 mile and started misfiring again. Took back to dealership. They said it was alternator.they replaced and it took three weeks to get back. A couple of day later I drove 2 miles to gas station, filled up and got on interstate. By first exit(2-3 miles) it started missing again. Drove to second exit to get off interstate since I didn't trust. Top speed on interstate was 45 mph. Oil light started flashing as if car was stalling. Took back to dealership. They said they didn't know what was wrong. They have had for going on 4 weeks with no word on what they found. Car had 27,939 miles when we bought know has 30,030 miles. Had since April of 2020 and was been in shop 11 week.
I purchased my 2019 Ford Escape brand new in early spring of 2019. Shortly after purchasing my Escape I did notice some slippage of the transmission. I planned on going back to the dealer so they could check it out, but unfortunately I became ill, and therefore it slipped my mind. I was in and out of the hospital for the next several months, but as soon as I felt well enough I could not wait to drive my new car again. My first trip was actually to my oncologist office, but I was excited just to be driving. On my way there, however, my car jerked me to the left causing me to run off the road. I was right in front of my doctor's office, so I parked and went about my business. When I my appointment was over, and I came back out I noticed I had a flat tire. It really surprised me, because even though I did have the weird incident I mentioned previously, I didn't think it would cause my tire to blow out. So, I had the tire replaced, and life went on. Shortly after that, I started having problems starting my car. I had it towed to the dealer for the first time 11/19/19, my car was towed to the dealer 1/20/21 with the same problem. I admit, I do not drive my car much these days, but I do make an effort to start it almost everyday, and let run for 20 minutes. When I purchased the Escape, I was expecting to have to drive to the medical once or twice a month. I am sure everyone is driving less because of the corona virus. I really feel nervous going out because of my vehicle and corona. I have call roadside assistance more since I bought the 2019 Escape, than my own mother. One last thing. I did mention the transmission slipping the first time I had it towed back to the dealer, and they said when they test drove it after replacing the battery, it drove fine, but I recorded the mileage when I went to pick it up, and the mileage was the same as it was when I dropped it off.
2019 Ford Escape titanium steering wheel shakes/vibrates heavy & makes a loud noise from car (almost sounds like a bad loud muffler sound) at speeds of 35 mph & 45mph when the gas peddle is leveled at speed and also does the same when going up an incline at the same speeds. Also transmission slips between 1 & 2 gears intermittently. Very bumpy ride in the back when going 70 mph on the highway. These issues happen when on local roads & highway ramps. Dealer repair has checked several times. First few times they could not replicate the issue. December 29, 2020 finally got the issue to replicate and put a ticket directly into Ford. I checked back on 1/7/2021 since I bare the heard from the dealer service rep. At that time she still didn't have an answer to a resolution to fix the fault. I called today 1/13/2021 and the dealer repair service rep said it was a characteristic of the model because they informed Ford on the ticket they tested another 2019 Escape with the same engine & transmission and it had the same fault. Car was manufactured 3/2019. Please note I have purchased brand new Ford Escapes in 2002, 2005, 2009, 2017 & 2019. I know how the engine & transmission of a Ford Escape should preform. I still have my 2009 Escape and it preforms better then this 2019...comparable engines & trim package. The faults this 2019 is having are not characteristics of a car they are clearly issues where parts need to be replaced or repaired to operate properly. Ford needs to do the right thing and find what is causing the issue and repair it correctly.
Bought this car as certified pre owned from a Ford dealer with 28K miles. Approx. 4 weeks after purchase the engine starts running rough and check engine light came on with an error code P0303 misfire. Took it to dealer and they diagnosed coolant in cylinder 3 with the fix being a new short block engine replacement. It was still under warranty but very frustrating this happened to a car with low miles. After doing research this is a very common problem with the Ford 1.5 liter engine.
Was starting vehicle, it shuddered and stopped when put in reverse, restarted vehicle and then put in drive, tried to press gas pedal and car would not go above 25 mph before check engine light came on, towed to delaership was informed it had coolant leaking and needed engine replaced 28,200 miles
At 7000 miles the car started missfirening and wouldn't run the dealer said it was a spark plug now we are at 29000 miles less then a year later and it's missfirening again this time it happened while entering a busy street and almost caused us to get rear-ended due to the car not accelerating as expected. Also the pass front seat belt does not keep proper tension if you lean forward them sit back the seat belt will have slack in it until you mess with it to get it to go back in.
Starting approximately of April of this year, noticed that the car was surging and "missing" on start. Thought it may have been a spark plug or such going bad and it wasn't happening with every start. Then middle of may, it was daily on every start and was surging harder and sputtering. The tachometer would even rise and fall in quick succession. On May 20th, the engine light came on and took it to my dealership. Before even looking at my vehicle, after describing to them what was happening, they already knew what was wrong and what the remedy would be. They still put my car on the computer and looked it over, but came out with the conclusion that the engine would need rebuilt. Fast forward 2 months later, finally got all the parts in to rebuild the engine, however my dealership is small and do not have a loaner vehicle for me at this time. I am understanding of that. But the car is now doing this on every start regardless if I just stopped at the post office for 5 minutes. This morning, it sputtered hard and then shut off for the first time. It is also affecting how it shifts from P to D and can tell a difference when taking off from a stop. Called Ford to see if they acknowledged this issue, they kept circling back to the dealership and the impending repair. I finally stated that I just wanted to know if Ford was acknowledging this issue and was referred to a regional customer service manager named jessica. She calls and was less than friendly and kept throwing the word "recall" around, but there is no active recall. She kept saying that my vehicle was getting repaired for a recall, and I told her no, it is getting repaired because I reported issues with my vehicle. I'm over it. I do not feel safe in my vehicle and have read other complaints that others have had to have multiple rebuilds of their engine and the problem never solved.
A D V E R T I S E M E N T S
- Flushing , MI, USA