This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving on the highway, all of a sudden warning comes on stating, "car is overheating stop engine now." Car started to shake and steering wheel started to shake. Pulled to the side of the highway. Check engine light is red. Police officer pulled aside to assist. Opens hood of the car. Officer visibly sees coolant is below the minimum line. The officer goes to his car to retrieve coolant. When the officer unscrewed the cover of the coolant fluid holder, the fluid raised by itself to maximum line. Officer did not add more coolant. Started the car and engine light goes from red to yellow. I was able to coast the car home but very slowly.
My 2019 Ford Escape has less than 20,000 miles and is already having coolant leak issues into the engine. Cylinder 3 issue and the dealership is telling me that the engine will likely need to be replaced. As I read more about this I am seeing thousands of vehicles affected, back order on engines, and a likely long wait period for this to be resolved. After spend almost $30,000 on my vehicle this is absolutely unacceptable business practice! I am also reading that a law firm in Tennessee is collecting clients for a lawsuit.
Driving 70+mph on freeway and the acc went out with an alert. Continued driving and the lanekeep assist had an error and ceased working, followed by an error for collision avoidance. Shortly after the speedometer and odometer went to 0 and several other errors for ABS, ESC, and others went off. This felt like the scene from apollo 13 where everything was going wrong at once. I noticed the power steering was not working and it was much more difficult to turn the wheel as I pulled into the Ford dealer. There was steam/smoke coming from my front grill.
The contact owns a 2019 Ford Escape. The contact stated that while driving at low speeds, the vehicle suddenly surged forward to the right and crashed into a utility pole. No injuries were reported. A police report was taken at the scene. The vehicle was towed to the local dealer friendly Ford (2800 N. telegraph rd, monroe mi.) the cause of the failure was not determined. Also, while driving at various speeds an abnormal noise was present coming from the rear of the vehicle. The noise was most noticeable while driving down an incline. The vehicle was also taken to the dealer for this issue however, they were unable to duplicate the failure. The manufacturer was notified of the failures. The failure mileage was 500.
Since buying my Escape brand new with 1 mile on it, it has been plagued with issues, engine shuts off while driving can be going 30 mph or 70 mph, while driving on the interstate at 70 bad smell from catalytic converter seeps in through vents. Passenger side tire wall blew while turning out of a parking lot. License plate light out and unable to remove to change. Dealership has had car several times claiming nothing is wrong with it. Radio keeps saying "update" dealership claims it's my phone (my phone has no updates due) brakes make terrible noise when reverse breaking. A little over 11,000 miles and transmission keeps slipping but dealership claims nothing is wrong, also car does not want to start half the time. Usb for phone cord in front does not want to stay connected, and back port for car charger overheated and caused my daughter burns on her hand. My daughter was driving it and it stranded her on side of road and wouldn't start, had to shut off, take out key and let sit to restart but dealership claims nothing is wrong. Overall the disappointment with the 2019 Escape is high. Something needs to be done further to investigate these claims of engine shutting off and other issues.
- Carterville, IL, USA
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Low coolant level previous oil change/coolant added. Rough idle cold start, P0302 2/11/2020 with again low coolant. Topped off coolant 2/11/2020 dropped off at dealership 2/23/2020 again coolant level low. Apparently this is very common and engine replacement is only remedy. Very damaging to vehicle value.
Purchased vehicle April 2019. Almost immediately heard coolant gurgling sound coming from engine when engine auto turned off at stop light. I was told that this sound was normal. January received notice from Ford that my vehicle need PCM reprogramming. Day after reprogramming I began to receive check engine warnings. Soon after the heater would not work when car was not in gear. Took vehicle to dealer and was told that the engine needs to be replaced due to coolant leak in to valves. Dealer also mentioned that I had lost almost all of my coolant. Note: I never received any warning messages about low coolant level. I have since discovered that there are thousands of these engines that have had to be replaced due to this issue.
We were driving on a 3 lane highway at night, stopped at a red light. Suddenly, the car went completely dead - no lights or power. Cars driving at between 40-50 mph were coming up behind us, but could not see us because we could not even get hazard lights on. We were locked in - the doors would not open!! after several near misses, we were lucky enough to have a stranger stop and he was able to alert oncoming cars so we would not get hit. Ends up that the negative terminal of the battery was very loose as well as the surrounding fasteners of the battery. We purchased the car 5 weeks earlier, brand new with 11 miles on it. After getting towed to the dealership, it was an easy fix, but my safety concern was the fact that the doors would not open!!! if there was a fire, we would have been trapped, and we could not get out in case we were hit by the vehicles coming up behind us, which came close a few times!
The vehicle started running rough and missing at 75 mph with about 5000 miles on it. Check engine light came on, cruise control shut off. I took it to the dealership and they said I had 3 trouble codes but I don't know what the were. They reprogrammed something a gave me the car back a week later. Two weeks after that I started getting another check engine light with the code P0420. The local dealer says they can't fix it or honor my warranty because it's a us spec vehicle and I'm in europe. I have a brand new vehicle that I have to clear the code every other day. To make matters worst the small door that covers the odb port won't close correctly. I'm sure it wasn't designed to be opened every other day.
I bought my 2019 Ford Escape brand new in March of this year, it had little under 25 miles. As of November 11th I auto started my car- when I went to get in it was running funny and check engine light was blinking. Took it to dealership, on November 13th they call and tell me my engine is bad. This is unacceptable, my car has 11,647 miles on it & needs a new engine. Ford needs to do a recall on these Ford Escapes - I know 3 people now who have had the same issue. Very unacceptable for buying a brand new car
I was driving at about 30 miles an hour and the engine just shut down for no reason. An alert came up that said auto stopstart shift to P restart engine.
While driving a local interstate between 60 and 70 mph, our newly purchased (3,000 miles) 2019 Ford Escape sel sport completely shut down without warning in heavy traffic. Luckily, my wife was able to coast to the nearest exit and pull off the road while traffic was whizzing by us at breakneck speed. Turns out that part of the wiring harness had either loosened on its own or was never properly secured from the factory. So, the serpentine belt managed to clip this wiring harness which, in turn, pulled the harness from its socket while starting to gradually shred the serpentine belt. Instantaneous loss of power without warning created a very serious and dangerous situation. Ford needs to issue a service bulletin and/or issue a recall asap since it would only take one other incident similar to this before someone is seriously injured, or worse.
The contact owns a 2019 Ford Escape. While driving, the vehicle suddenly shut off. Approximately two hours later, the vehicle restarted and shut off again after the contact drove home. The vehicle was towed to island Ford (3698 rt 9 South old, bridge, NJ) and unknown pins were tightened. After retrieving the vehicle and later parking it, the vehicle could not be restarted. The cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was 800.
Vehicle shuts off while driving. Steps to reproduce issue: Keyfob is inside vehicle in drivers coat pocket, mobile phone is intermittently connected to vehicle via usb cord, vehicle is on, engine running, start/stop is on, vehicle is driving then stops at a stoplight, start/stop engages and idles engine for at least 15 seconds. When foot brake is released vehicle shuts off, instrument cluster, radio, infotainment, etc turn off. To restart vehicle transmission must be placed in neutral or park and vehicle on/off button pressed. Vehicle restarts, powertrain malfunction error displays and infotainment system appears to be rebooting and displays welcome message such as before it was set up. Vehicle was immediately brought to dealer; blackwell Ford in Plymouth mi both times. Dealer could not reproduce issue or pull detailed information beyond general fault. Dealer performed 1265od eec system diagnosis quick test, 1265od45 engine module diagnostic pin point test, 12650dx1 eec system diagnosis quick test twice, road tested, ids test P164C, ppt aa in pced manual, reset kam and retest pass, and upon request checked that PCM firmware was the latest version. Dealer requested permission for extended mileage testing with skytracker installed after 2nd fault, permission was given. Issue occurs approximately every 30 days driving 2 trips/day. Issue presents a high and severe risk of fatal incident because vehicle is stopped at a green light and may be rear ended by an approaching vehicle at high speed. Because vehicle is off, airbags and other safety equipment may not activate increasing risk of fatal incident. Vehicle was bought new with 10 miles recorded on odometer in February of 2019, as of April 2019 the issue has occurred twice. Once on February 22nd and once on April 3rd.
A D V E R T I S E M E N T S
- Roosevelt, NY, USA