This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed of TSB: 22-2322. The contact was advised to report the failure to the manufacturer. The manufacturer was made aware of the failure and the contact was informed that the vehicle was not eligible for repair under TSB: 22-2322; or covered under warranty. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 97,000.
At less than 50k miles and 5 years old, the car started not turning on, driving shaky and having warnings of faulty engine services and engine lights coming on the dash. Turns out coolant is leaking into engine and was told the whole engine needed replacing.
2019 Escape with 1.5L EcoBoost engine showing a low coolant level, white exhaust smoke and runs rough condition with illuminated malfunction indicator light (MIL) with diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM), caused by coolant intrusion into a cylinder bore.
Driving car on a highway it started to shake and buck. Barely managed to pull over on the side of the road.... had car flatbedded to the dealer. Dealer now saying engine coolant in cylinders... known issue with these engines... vehicle has issues with the same thing 6 months after buying it.
Vehicle had check engine light come on. Took it to the Ford dealer and was told it needed a tuneup. They put in new spark plugs and it did not solve the problem. I took it to an independent mechanic, he scanned it and determined the head gasket was leaking. Looked on the internet to find this is a fairly common problem with the 2.0 Ecoboost engine. The vehicle has not been fixed. Checking to see if there is any recall on this particular vehicle.05
- Montevideo, MN, USA
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On cold start, white smoke bellows from exhaust. Engine block has coolant intrusion. See [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Vehicle started to idle oddly on startup. Then a few days later it started to vibrate or cavitate. Check engine light came on. Scheduled for service. Service as of today 05/31/2024, coolant has leaked into engine, engine needs replaced according to service provider. Brought this issue up in 2022 to service after seeing the NHTSA customer service bulletin. My mfr date was out of the listed date range so nothing was done or checked.
Low coolant, there is an active ongoing problem with my year make and model. Ford dealership and ford customer satisfaction says my vehicle is not included in this issue when it in fact is.
check engine light came on and off several times with p0304 code and loss of engine coolant spent $750 with hopes of solving issue at pep boys but did not fix issue now at ford dealer for remedy
The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started to shake abnormally with the check engine warning light illuminated. Additionally, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that due to the failure, the vehicle was almost rear-ended. The vehicle was taken to Jiffy Lube and the spark plugs were replaced; however, the contact was informed that the failure was not resolved. The vehicle was taken to an independent mechanic. The contact was informed that even with the failure codes retrieved, the cause of the failure could not be determined. The failure codes were P0012 and P04BD. The contact was informed that the engine needed to be taken apart to determine what caused the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,891.
The engine fault service soon message came on so we took it to Griffifth Ford in San Marcos, Texas where they diagnosed the problem and said it was cooler intrusion in to cylinder #2..they said it needs a new longblock. Car has 100384 miles and we had the same issue back in August of 2020 where Ford replaced the motor at 20k miles. Ford wouldn't help this time and said I have to pay around $10k to fix it.
The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the engine started rattling under the hood. The vehicle was taken to a local dealer, and it was diagnosed as an engine coil misfire. The vehicle was repaired; however, the failure recurred soon afterwards. The vehicle was taken to another dealer and diagnosed with an engine coil misfire. The vehicle was not repaired. The manufacturer was made aware of the failure and directed the contact to the NHTSA Hotline. The failure mileage was approximately 70,000.
Coolant entered the engine cylinders and the engine failed at 65000 miles. The vehicle is 5 years old. I am now underwater on the vehicle and I see forums where many people have experienced this.
My car overheated out of the blue. It was diagnosed as a head gasket leak. Apparently this is a known issue with the 1.5 liter turbo eco boast 2019 but the recall does not start until 2020. This needs to be re evaluated as this is not ok and needs to be recalled!
The contact owns a 2019 Ford Escape. The contact stated that while driving at approximately 35 MPH, the instrument panel displayed an "Engine System Fault" message, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the coolant level was below the minimal level, with coolant intrusion into cylinder #2. The coolant level was topped off. The manufacturer was notified of the failure. The failure mileage was 134,000.
While driving on the highway, the engine suddenly started sputtering, and it could no longer maintain speed (up to about 25-30 mph). This was very unsafe on a highway no safe place to bring the car to a stop. The Ford dealership diagnosed the issue as coolant leaking into the cylinders in the engine because of cracked channels. They shared with me this is a known issue (Customer Satisfaction Program 21N12), however, my car is 3 thousand miles over the maximum limit of this program, so they will not fix the problem for free. The dealership suggested a full engine replacement, for which they estimated about $9,800 for the repair. This issue comes after a previous issue a few months ago where my wife was driving and the engine overheated, went into "safe mode, " and she was unable to accelerate beyond about 10-15 mph. She was on a busy road and called me in tears after managing to bring the car to a stop on the side of a road without a large shoulder. At the time, the mechanic said it was only a thermostat that was stuck wide open, and I spent $1,200 on this repair. I continued to notice low coolant levels and would refill the coolant regularly. This issue persisted and led to the above failure. Ford knows this is an issue with their vehicles, and they have created two dangerous safety instances for my family in the past few months. There are 27, now 28 complaints related to this issue on 2019 Ford Escapes alone. I also learned there is a class action lawsuit related to this issue. Those complaints are Complaints # 11568017, 11561318, 11556483, 11551020, 11550783, 11542737, 11537997, 11534353, 11528142, 11520853, 11516926, 11498957, 11492059, 11489799, 11482570, 11482636, 11463646, 11453678, 11440977, 11437303, 11427846, 11385495, 11353322, 11330042, 11323757, 11311097, 11307636. This is a serious safety issue that Ford needs to be held responsible for.
The contact owns a 2019 Ford Escape. The contact stated that when the vehicle was started, the contact stated that a big white puff of smoke was came from the exhaust pipe. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 110,000.
The contact owns a 2019 Ford Escape. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled with several warning lights illuminated. Due to the failure, the vehicle was towed to the dealer where it was discovered that an electrical spike had burned out several electrical sensors. The dealer replaced the alternator to correct the failure; however, the failure returned nearly a week after the repair. The vehicle was towed back to the dealer where a short in the electrical wiring harness was found. The manufacturer was notified of the failure. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was 59,512.
A D V E R T I S E M E N T S
- Warwick, RI, USA