This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When got the Escape I was in Tennessee ordered it from Texas. Ford sales man brought it to me, but I didnt get to test drive. Got there at night sign papers then the next morning(first time driving) was driving and when I stopped at the red light, then accelerated it started shaking then it stopped. Still does till this day either when its a full stop or going like 30,70. They didnt tell me it was a rear ended collision car. After a month I signed in to carfax found out it needed a recall for transmission shifter cable bushing.called Ford and they said theyll call me back once they recieved the part.never called me back, called again and said they still waiting. Moved to Texas about 4 months ago went here in Texas.got it replaced thought that was the reason it shakes but apperantly not. I was told I have gold certefied used vehicle. Went to for one day and was told that only the bold parts nothing that wears off. Wasnt really helpful. Can you guys please let me know. Its been a year since I got it and havent been able to drive as is my new car, but shakes most of the time.when I turn I hear a pop something around left tire. And are breaks on me. I believe its the transmission because when I put in park or something its a harsh change and while driving it feels like it struggles to change gear. Thank you
My engine has randomly shut off in the middle of driving. I have taken it to the dealership to be serviced two times. The first time they thought they fixed the issue. But it didn-??t work. The second time they couldn-??t find anything wrong. Our safety is 100% at risk as it happens in the middle of driving. I have a one and two year old who have been in the car every time it has happened. We have luckily been able to get off the highway each time, but I drive across a 25 minute bridge twice a day to work and back home with my children..across water! My service light has only come on the time they were able to fix something, which again did not fix the problem. But I do get the same message each time on my dashboard that says auto start stop needs to be restarted manually.
The car started having shifting problems. An hour later, we got an error message in our display saying "transmission failure" and to stop immediately. We stopped and called to be towed. Luckily we were not on highway. Should we have been in a heavy traffic, we could have gotten into a situation, where the car wouldn't be steerable while driving. The repair shop told us first that the flywheel was gone. A week later they told us, that the transmission must be replaced too. It looks like we will be without our car for months.
The vehicle was running then a warning stated stop safety. It started slowing down on its own with vehicles behind me. Luckily I was able to get to safety with out and accident. This started in May. The temperature control went to hot. It was taken to Ford and a diagnostic was performed. It had fault codesP0217, I P0302, P0303, P0316, and P1285. l found out that it is a coolant leak problem and it will overheat. I need a motor or another vehicle. I was told I will continue to have issues with this vehicle with that problem Since May, the vehicle had to be towed two times and it is still the same issues.
The contact owns a 2019 Ford Escape. The contact stated that the check engine warning light had been illuminated intermittently. The contact took the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 53,000.
- Chesapeake, VA, USA
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This vehicle has the 1.5L turbo engine and 64, xxx miles on it. Recently there has been large amounts of smoke come out of the exhaust after the car sits for several hours at a time. There are not any service/check engine lights on, however I feel as if it is only a matter of time before something bad happens to this vehicle. I have owned it since it was brand new and this is the only issue that has happened with this car. This is my wife's daily driver and with two kids and one on the way this could cause issues at a very bad time.
I was not informed of a safety recall prior to purchasing the vehicle in August of 2022. I was told there were no recalls on it. In addition to that when I brought up my complaint with the dealership they stated they did not see the repair in there system and it was most likely due to them not updating it after a repair. I am enquiring about a failure to disclose claim and if the dealership was required to do that prior to my purchase. In addition to this, there was a coolant leak in my vehicle that leaked all over the engined and was causing it to misfire violently.
The contact owns a 2019 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the canister purge valve had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the warranty had expired. The contact was advised to call the NHTSA Hotline to file a complaint. The failure mileage was approximately 45,000.
My 2019 Ford Escape has had engine coolant leak into the #2 cylinder and has caused engine damage and I am being told that the engine needs to be replaced. I have questioned Ford and the dealership has confirmed this damage and I am being told that Ford will not assist in replacing the engine. The vehicle has 81100 miles and in looking at other complaints this is an ongoing issues with these vehicles over several years. I would like to have Ford pay to have the engine replaced as this should be a recall condition due to ongoing issues.
I have had this car for a year and a half and it only has 38000 miles on it. The check engine light has come on numerous times, and has been fixed 3 times. Yesterday I got an a, eat that it was overheating so I limped home and had it fixed again. There was no coolant in the engine and from the reviews I am reading apparently this is a known issue with this vehicle. This needs to be a recall by Ford! I-??m going to have it fixed one more time then sell it as it-??s not safe to drive! No excuse for such shoddy workmanship by Ford. I-??ll stick to Honda or Toyota from here on out.
My check engine light came on in my 2019 Ford Escape Titanium Sport Utility 4D. I took it to the Ford Dealership to have it checked out. They informed me that the engine had coolant in it and that the entire engine would need replaced. They informed me that the car was not safe to drive, that it was out of coolant and could over heat and even potentially catch fire. They then informed me that there was already a technical service bulletin from Ford about this issue. This is a known issue for this car and Ford has not put out a safety recall. This could had significant potential to put myself and my children at risk.
The ERG or Purge Valve failed, causing a hole to be burned into my intake manifold, which caused my car not to be able to read my fuel properly which caused air and heat to build which caused my catalytic converter to melt. The danger is my car could-??ve caught on fire, a check engine light came on and we went to AutoZone and they said the code read O2 censor, but nothing ever indicated ERG or Purge Valve. Ford of Dalton said he-??s never seen one do this kind of damage.
The contact owns a 2019 Ford Escape. The contact stated that the check engine warning light was illuminated. After refueling the vehicle, the contact had to depress the accelerator pedal to the floorboard then turn the key in the ignition until the vehicle started. The contact took the vehicle to a certified mechanic who diagnosed the vehicle and determined that the EVAP failed, making it difficult to start the vehicle. The certified mechanic cleared the warning light. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.
For the past few months I have been noticing a hot coolant smell from outside the vehicle. After investigating, I noticed the coolant level was low and there was residue on the valve cover. Afterwards, I refilled the coolant reservoir and continued driving for another week to make sure the coolant was leaking. Afterwards, I inspected the vehicle further to check for any external leaks and could not find any, but my reservoir was much lower when I check again. I then made an appointment with the dealership to see if they could find anything. They kept my vehicle for a day to run a pressure test, but oddly enough it passed the pressure test and they could not find any leaks. I only have 3000 miles left before the warranty expires and the service manager told me it would be fine to drive on our trip that we were getting ready to take. I did not take it on the trip because I was worried something catastrophic to the engine would happen. The dealership did not fix my problem at all. They just said it would be fine. I have to add about 1 quart of coolant every week to two weeks, which is definitely not -??fine-??. Ford has a service bulletin for my engine and they need replaced! They are intentionally trying to get away with not fixing the engine while it is still under warranty. There is even a class action lawsuit with this as well, as people are being scammed into paying for a whole new engine when it should have been paid for by Ford Mo Co. To add to this, mutiple vehicles were there for the same issue as mine, including new Broncos. There needs to be a recall in place!
Car has been acting up and making noises. (Engine rattles). Was driving and made a turn as I was speeding up, my car revved and then started sputtering like it was going to die. Was a 1/2 mile from home. Made it home and restarted car, it sounds like it is missing something and engine is still rattling super loud. Have 68000 miles on car, engine was replaced due to previous recall of coolant leaking into engine at 27000.
Ford has issued a Technical Service Bulletin for the known issue with the coolant intrusion into engine. My 2019 Ford Escape with 31,060 miles is now dead with a short engine on backorder. No lights came on until the car was inoperable.
The contact owns a 2019 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, there was an abnormal clapping sound detected. There were no warning lights illuminated. The vehicle was taken to an unknown local dealer in Kansas where the contact was informed that the failure was due to a friction plate issue however, the vehicle was not repaired. The vehicle was taken to another local dealer where it was diagnosed that there was coolant intrusion into the cylinder head and that an engine replacement was needed. The vehicle was repaired but the failure persisted. The contact stated that while driving there was an abnormal clapping noise detected with no warning lights illuminated. The vehicle was taken to another local dealer, Legacy Ford (27225 Southwest Fwy, Rosenberg, TX 77471, (281)342-5611) where a diagnostic test and repair was unknown. The manufacturer was notified but no additional assistance was provided. The approximate failure mileage was 50,000.
The contact owns a 2019 Ford Escape. The contact stated while driving at various speeds, the accelerator pedal was depressed but the vehicle hesitated to respond and started shuddering. There was no warning light illuminated. The contact stated that at times she would veer to the side of the road for a moment before resuming normal driving. The vehicle was taken to the dealer where four spark plugs were replaced; however, the failure reoccurred. The vehicle was towed to the dealer where it was diagnosed that coolant was leaking into the engine and the engine block was cracked. The dealer diagnosed that the engine needed to be replaced. The dealer informed the contact that she needed to pay out-of-pocket for the repair because the failure could not be repaired under warranty. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would not assist unless she purchased a used engine as the engine production had been discontinued. The failure mileage was approximately 65,900.
Whitish and/or whitish-blue smoke comes out of tailpipes when starting vehicle. Believe there is faulty head gasket or engine block that causes oil to be mixed with antifreeze resulting in permanent damage to engine over time which could lead to possible fires, breakdowns, and or fumes. Tried to get it looked at to confirm that the 1.5l engines from the 2019 Ford Escapes are an issue like past models but dealership tried to side step me and not properly look over vehicle in my opinion.
I was driving my car and then all of a sudden it's starts to jerk and make this clanking sound and stops in the middle of traffic...a indicator check engine light pops in and the service transmission soon..thank God there was no accident due to quick thinking. I try to restart the car and take to the dealer where I bought it and was told they could do nothing and they were backed for 3 months and they just cleared out the message. I start driving it again because I don't have a car and I have to get back and forth to work. Maybe 2 days later it's does the same thing and the car shut down and wouldn't change any gears. I had to get towed which cost money out of my pocket. The car would not move. I only had this car 2 months and I feel as if this was known before the car was sold. Know I have no car and being expected of paying a car note. I contacted Ford and they have nothing to say about it. This is unjust and creeping it's way into a civil lawsuit due to the many complaints. I just want my car fixed as it should because who pays for a car they can't drive.
A D V E R T I S E M E N T S
- Johnson City, TX, USA