This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This car has a flood of complaints and FORD even put out a bulletin about fixing the car BEFORE IT WAS SOLD in June of 2022. We purchased the car on 3/23/23 and FORD corporate stated the car never underwent the proper changes. The dealer did not take the appropriate steps to fixing two FORD bulletins, 19-2375 & 21N12, EVEN THOUGH THEIR WAS DIRECT KNOWLEDGE BY FORD TO THE DEALER to fix it before the selling it (be see the documentation provided). The car leaked oil and fluid into the spark plugs causing complete and total engine failure.The car will need a new engine. The problem has been confirmed by an independent service provider and will be soon at a FORD dealer "so they can look through it". The car has not been inspected by the manufacturer just yet but I'm covering my bases because many dealers are refusing to do the work. Warning light stated it was a misfire related code but it was not in fact, then it said it was a Engine Fault. I want this documented.
December 2023 my 2018 ford escape 1.5L ecoboost had low coolant levels. We put more in every other day. The check engine light came on and a warning saying engine failure repair now. Took it to an independent garage where I was told it needed a new short block due to coolant intrusion. I called ford and was told to take to ford dealership to be diagnosed. I was told the same thing there. I-??m 180 miles over the 84,000 that they extended it too so I have to pay. I applied for financial assistance and fords paying some of my bill. It-??s been 5 months and I-??m getting the run around from them and won-??t have my car until at least mid may. I-??m also being denied a loaner. I was on my way home from work and my car alerted me it was over heating and to turn it off. Then my car threw itself in -??limp mode-?? causing me to go from 55 to 15 within a matter of seconds almost causing an accident if people behind me didn-??t swerve around me. With so many complaints how is this not a recall? It poses a great risk for the driver of the vehicle along with other potential drivers on the road.
The 2018 Ford Escape had a check engine light come on. It showed a code (P0303) that said cylinder 3 was misfiring. It was also having white smoke coming from the exhaust pipe and my coolant was draining really quickly. The coolant tank was completely empty before hitting 2,000 miles since it had last been filled. I took the vehicle into a Ford dealership for a diagnostic check to see what was going on. In the end I was told that I have a crack in the long block that is letting coolant into my cylinders which is causing the misfiring. I was told that the possibility of an engine fire and a few other things that make the engine not work could have happened while driving it. Unfortunately the vehicle isn-??t even paid off yet and I can-??t drive it for fear of something bad happening while doing so. They are quoting me around $8600 to fix it. We are currently trying to figure out if there is anyway of fixing it without having to pay out of pocket. It appears that this is a common problem with 2018 ford escape 2.0L engines. My engine was manufactured in Louisville, Kentucky. The Ford company sent a notice or something out on [XXX] that said the manufacturer error engines for the 2017-2019 Ford Escape 1.5L Ecoboost were manufactured in Louisville, Kentucky. Seeing as my engine was made there and has the same problem as the 1.5L engines I feel like there should be a recall put out for the 2.0L and the 1.5L 2017-2019 Ford Escape engines. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The car was stalling while driving and coming to a complete stop while accelerating. No warning lights were on. I called an independent mechanic shop and they came out to diagnose the issue. They informed that the powertrain light was now on and that car would not go into first gear. I called the Ford Service Center to schedule a service appointment and I was informed that the car had a recall notice. I took the car in for the recall service and was informed that they completed the service for the recall but that the car was having the same issue.
On 02/28/2024, I was driving on the freeway taking my child to school. going about 65mph and the RPM gauge started to swing left to right. My car started to slow down. I was able to pull over to the side of the freeway safely. As I pulled over the car came to an abrupt stop and the screen flashed "Transmission Failure". I called my insurance, and they informed me that it was not an insurance issue and to check to see if any recalls were on my car. I checked and it stated that there was a recall regarding my transmission parts. I had the car towed to the closest dealership. At the dealership they stated that I had a Certified Preowned and my warranty covered the cost for the service. I was informed that a rental car would be covered for 5 days at $38 a day. I was also informed that it would take them until 03/07/24 to breakdown the car and transmission to locate the exact issue that needed to be fixed. I received a call on 03/08/24 stating that the issue was the transmission and approval would need to be obtained from Ford to either replace the transmission or fix the parts. Ford authorized the replacement transmission on 03/12/24. I was then informed that the new transmission would be delivered by 03/21/24. On 03/25/24, I called the dealership since no call was made to me and was informed that the transmission being shipped was unable to be located. I called Ford corporation and filed a complaint due to lack of communication and prolonging my rental car usage. On 03/26/24, I spoke with the manager of the dealership and was informed that the transmission was not lost but was on backorder. He stated that he would need to find parts to rebuild the transmission at this point. He also stated that he would need to get approval from Ford to outsource the parts needed to rebuild the transmission. He stated that it would be another 2 weeks before my car may be fixed and given back to me. I now have to continue with my rental usage and the current total is $2000 and rising.
- Pittsburg, CA, USA
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I am experiencing transmission issues in my 2018 Ford Escape SUV, the vehicle is barely 5 yrs old with less than 75k on the odometer. I started noticing that when I go over 60mph it starts to sputter, I took it to the ford dealership and was told I need to replace the torque converter and transmission at a cost of over 6K. I am in a delima as this is my only vehicle and or not to repair the vehicle or get rid of it. This is a very frustrating situation to be in.
Check engine light came on steady. Took vehicle in for service at 1st possible appt. Was told it was engine block failure due to faulty porous block installed by Ford. Vehicle has 54000 miles on it, 8 months out of the 60,000/5yr powertrain warranty. Have an extended warranty but they refused to pay stating Ford knew about the faulty engine blocks installed on thousands of vehicles. Ford had issued a TSB warning of potential engine failures in these vehicles, but no recall. TSB 22-2322 Huge safety issue due to possibility of catching fire or breaking down on busy interstate. Vehicle currently at Ford dealership with a repair price tag of 10,400.
This was a company leased vehicle that I bought in 2023. It was never in an accident, and I had it in for the regular maintenance every 7,000 miles as directed by my company. Car crossed over to 100,000 miles and started making a loud rattling noise near the engine. Took it to a local Goodyear who believed it was a cracked or damaged Flywheel. They have dealt with several problems with this make and model for the flywheel issue. They suggested I bring it to the dealer and have the dealer diagnose. Dealer confirmed the flywheel was cracked. During this time, I was able to confirm a November 2022 recall was conducted for the same year for the Ford Edge and again for the Ford Fusion and MKZ models, for the flywheel issue. Customer Satisfaction Program number 22N12. I believe the Ford Escape Flywheel issue should be connected to this recall.
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle was experiencing hard shifts and the transmission was slipping. The vehicle was taken to an independent mechanic, who informed the contact that the failure was related to the transmission. The vehicle was taken to an unknown dealer, but the failure could not be duplicated. The vehicle was taken to another dealer, where it was diagnosed that an unknown transmission part had failed, but the vehicle was not repaired. The vehicle was taken to a transmission specialist, where the transmission fluid was flushed, and the failure ceased. The contact stated that the check engine warning light later illuminated. The vehicle was taken back to the transmission specialist, where it was diagnosed, and the contact was informed that the transmission fluid was abnormally dark. The transmission specialist replaced the valve control assembly, the solenoid valve blocks, the clutch drum 3-4-5. Additionally, the transmission fluid was flushed, and the transmission was reprogrammed. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the dealer for repairs to reimbursed. The failure mileage was approximately 75,000.
The flex plate cracked in four places. I have images showing the cracks on the flex plate. The problem was confirmed by an independent service center. There were no warning lamps or messages, only a percussive tapping sound caused by the cracked flex plate. This issue could cause loss of control of the vehicle leading to an accident.
Vehicle made rattling noise that was evaluated as a heat shield 2 months ago. Vehicle began acting sluggish on acceleration finally refusing to travel over 15mph then stopping completely on road. Vehicle then rolled backward when in a forward gear ( automatic transmission) Transmission has been evaluated as " blown" $4,430 for rebuilt transmission from Ford Motor Company ----------------------------------------------------------------------------------------------------------------------------------------- NOTE : Lebanon Ford in Lebanon NH has disconnected our ability to service our vehicles at their facility. Leaving a [XXX] young lady to deal with this on the side of the road ---------------------------------------------------------------------------------------------------------------------------------------- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Coolant intrusion into motor. Coolant leak causing multiple misfires and my vehicle to lose power while driving and not to over 30mph. I have had the spark plugs, injectors, and coil packs all changed and problem persisted. Taking my car back to mechanic a test was done and there is coolant in the pistons.
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the engine misfired. Additionally, the contact noticed a burning odor on the interior of the vehicle. The vehicle was taken to the dealer. The contact was informed that the failure was related to TSB Number: 22-2134. The contact was then informed that the vehicle could not be repaired under TSB Number: 22-2134, because the TSB had expired, and the vehicle had a Salvage Title. Additionally, the contact received notification NHTSA Campaign Number: 22V413000 (Power Train). The contact was informed by the dealer that the recall repair would not be completed due to the Salvaged Title. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000.
While driving this vehicle (~88,000 miles) on a route of ~100 miles, the car started shuddering / shaking at highway speed for 30 - 90 seconds every 10 - 15 minutes. I was 50 miles in to the drive when the shaking began. The shaking was startling and distracting. I drove the car to the dealer that night. While driving to the dealer, the car continued to shudder / shake for even longer durations at greater frequency. Additionally, the car had weak acceleration when the gas pedal was compressed. This created significant challenges when trying to navigate traffic (merging on to highway, accelerating car from stop, etc.). I have a video of the dash which shows the car exceeding 4000 RPM and not exceeding 25mph. I can share this video over e-mail, but could not attach to this form. - The dealer believes this is a malfunction of the powertrain (transmission). It is available for inspection at the time of this writing. However, I am working with Ford and the dealer on a repair solution as this is my primary car. - My safety was at risk because the car shaking was distracting and the lack of acceleration presented challenges with merging, passing cars, accelerating from stop, etc. - Vehicle is currently with dealer beginning inspection - initial suspicion is transmission issue. - No warning lights came on as I was experiencing this issue.
The contact owns a 2018 Ford Escape. The contact stated that while pulling out of the driveway at 10 - 15 MPH, at approximately 100 meters down the street, the transmission fault message was displayed on the instrument panel. The contact immediately turned around and parked in the driveway. The contact learned of NHTSA Campaign Number: 22V413000 (Power Train) and believed that the failure the vehicle had experienced was related to the recall. The vehicle was taken to the dealer where it was confirmed that the VIN was not included in the recall. The dealer diagnosed that the transmission had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure where it was confirmed that the VIN was not included in the recall nor was the warranty coverage available. The manufacturer opened a case regarding the failure and referred the contact to the dealer for further assistance. The approximate failure mileage was 39,000.
Ford Dealership replaced the transmission under warranty and forgot to tighten the transfer case bolts when reassembling the vehicle. Transfer case bolts worked loose over 8,000 miles and the transfer case separated from the transmission while driving.
I Purchased a 2018 Ford Escape SE (VIN# [XXX] ) with 1.5 EcoBoost Engine on 9/24/2023 with 89,726 miles. On 12/10/2023 my 16 year old son was operating vehicle when he experienced a catastrophic engine failure and the vehicle is unserviceable. The vehicle had 90,766 miles on it at the time of the failure. Vehicle was diagnosed on 12/18/2023 and it was determined that there was coolant intrusion into the #2 and #3 cylinder and that the engine will need to replaced. Diagnosis showed that Ford had issued (2) Customer Satisfaction Program alerts on the vehicle for this issue Ford CSP 21N12 and 19B37 on 06/9/2022. I contacted Ford Motor Company and my local dealer to report the issue. I was advised this is a known issue with this specific engine although the vehicle is beyond the extended warranty under the Ford CSP's above. This known issue on this vehicle was not disclosed to my at the time of purchase and Ford will not cover any cost associated with the repair. I feel this known issue should be a recall due to the fact that this catastrophic engine failure does pose a significant safety risk to the vehicle operator and other traveling public. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2018 Ford Escape. The contact stated that while his daughter was driving, the accelerator pedal was depressed; however, the vehicle failed to accelerate. The contact stated that the vehicle was inoperable. The vehicle was towed to an independent mechanic where it was diagnosed with a failed transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.
Coolant going into block and ford refuses to fix makes no since there was a customer satisfaction on this issue it ended. But I never got the paper work on this issue I would say people before me did.Ford customer service told me I should of been cking internet really it was a new car for me and now they want 6000 to fix. I don't understand cuz I did a recall and the 1.6 and 2.0 why did they not do a recall on the 1.5 that makes no sense to me I really wish somebody would explain it to me this problem has been with this motor since 2010 they recalled all of them but they won't recall this now I'm lost please help me I'm done with that a car now for a month nobody is willing to help I have an extended warranty they won't help because they said that Ford should fix it cuz it's their default. But it doesn't make any sense that you got it somebody recalls all the other ones but not the 1.5 and now they're recalling 2020
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged cylinder #2, requiring the replacement of the engine long block. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, who diagnosed a failure with the head gasket. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 92,000.
A D V E R T I S E M E N T S
- Chandler, TX, USA