This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Coolant leak caused engine failure while I was driving. Engine warning came on and alerted me the Engine was overheating and to pull over as soon as it was safe to do so. I did immediately and had the car towed to Ford dealer garage
While driving I received a -??Engine Failure, Service Now-?? notification; however, the check engine light was not on. I immediately called a ford dealership and said it was fine. I did not trust it and took it to an O-??Reilley-??s store to get a free diagnostics, everything was cleared. The next morning I still went to the dealership to ask. At this point the notification wasn-??t on anymore but I did notice there was no coolant in the tank. They ran a regular diagnostics and told me car was fine. Again, I didn-??t trust it and asked for more diagnostics. After charging me $200 they did it and found coolant leaking into the engine and cylinders. Car still runs but it did not make me feel safe driving with the notification and the rest of the diagnostics showing zero issues was extremely suspicious. They told me my engine needed to be replaced. I researched the issue and found Ford notified widely this issue in early 2020 and ford dealership sold me this in late 2020 and never told me about said issue or notification. I was told there is a program to get it fixed but is not active anymore. On too of that, ford had a warning on my car VIN number for two years and they never notified me of it during service appointments for the last 2 to 4 years I have been going there. I do not feel safe driving my car and ford won-??t do any repairs about it even after they admitted to me it was a manufacturing fault and my car is under that block/build affected.
It is a power train failure. Hi my name is [XXX] I bought a 2018 Ford escape SE 1.5L eco boost on 9-3-2022 and it had 75,000 miles on it. I-??m now finding out that it had a recall (21N12) when I bought it that expired at 84,000 miles. My car is now at 120,000 miles and my engine needs to be replaced. I was never told about the recall and was still sold the car that didn-??t even last 2 YEARS!!!!! Now it-??s going to be $8,000 to replace my motor. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2018 Ford Escape. While the contact-??s wife was driving approximately 65 MPH, the vehicle was a vibrating abnormally with an abnormal sound. The contact stated that after the RPM rose to 3,000 RPM the abnormal sound ceased. The driver pulled over to the side of the roadway and contacted an independent mechanic by phone. The mechanic listened to the sound and informed the driver to continue driving the vehicle. The vehicle was taken to the same independent mechanic who diagnosed that the flywheel had fractured and needed to be replaced. The vehicle had not been repaired. The mechanic referred the contact to the dealer. The vehicle was taken to the dealer where the diagnosis was confirmed. The flywheel was replaced. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 115,000.
Vehicle has less than 100k miles and has an engine failure resulting from coolant intrusion. Ford support admits this is a known issue but refuses to give any remedial action to solve it because the nhtsa handles recalls not them. They will not tell me anything unless I pay to have it towed to a dealer and pay for diagnostics.
I received my car back from All Star Ford on [XXX] with a rebuilt transmission installed. Since the repairs were under warranty I only had to pay $100 out of pocket. The following week I took the car in to have an oil change. The car seemed to run fairly well until [XXX]. The car started to make a strange rattling noise and a notification popped up saying that I needed to get an oil change soon. I thought this to be pretty strange as I had just got an oil change in April 2024 after I received the car back. I decided to take the car to get an oil change on [XXX] in which comments were noted that there was a major oil leak present and transmission fluid leaking as well. The following day on [XXX], as I was out and about, the car started to make the rattling noise louder as I started the car. I shifted the car in reverse to back out of a parking spot and then when I shifted into drive the car would not accelerate. I shifted into park and attempted to start the car again and it shut off and would not move. I had the car towed to All Star Ford same day and dropped the keys in the drop box because they were closed. I called again on [XXX] and was informed that the system had shut down at the shop and they could not get the approval from Ford Corporation to fix the issue. He stated that the mechanic diagnosed that the plate between the transmission and the engine was cracked and needed to be replaced. He estimated that he would be able to get the approval by 07/05/2024 and order the other parts since the shop had majority of the parts to replace again. He informed me that the repairs were still under warranty. I called on 07/10/2024 to check the progress of the repairs and Frank informed me that they are currently working on vehicle and will update me. I called on 07/12/2024 and left Frank a message for follow-up. Frank called me back and stated that there are more issues with the car which includes fixing additional items such as the torque. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated and lost motive power before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 56,000.
The fly wheel has had to be replaced twice on my car. I am driving and all of the sudden it starts clanking, I'm thinking my car is going to fall apart. First in 2021 and now again in 2024. I feel this is something that should be recalled because what are the chances that 2 went bad. It is getting fixed after Ford looked at it and wanted to charge us $2800 to replace. Took to a recommended transmission shop. Most people don't even know about reporting these issues. Not only that they replaced my engine already in 2021. I have had numerous problems with this car, if interested in checking it out you all are more than welcome to. I was out of town and suddenly my car would not start even though the battery good according to auto zone and O'reilly's was good. it is just crazy the problems, I am afraid to drive my car and being stranded somewhere. I am going to look for all the invoices i have from ford and will submit
Check engine light came on with a P0302 code, indicating misfire. Took it to the dealer that verified coolant intrusion, indicating 21N12. Mileage exceeding the allowable coverage under 21N12, but it was covered by an extended warranty. In addition to having the short block replaced, the wiring harness and PCM were soaked with oil, requiring additional replacement of both. A month prior, the flex plate also failed and required replacement under warranty.
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the power train warning light illuminated. The contact stated while driving, the vehicle hesitated to accelerate. The contact took the vehicle to the dealer and was informed there was coolant intrusion in the engine, and the engine needed to be replaced. The manufacturer was made aware of the failure and informed the contact that the vehicle was not under recall or warranty for the failure. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 113,148.
The contact owns a 2018 Ford Escape. The contact stated while driving approximately 35 MPH, there was an abnormal clicking noise detected. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the clutch plate and flex plate needed to be replaced. The contact called the local dealer and was informed that there were no open recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The approximate failure mileage was 89,000.
The contact's sister owns a 2018 Ford Escape. The contact stated that the vehicle jerked forward while depressing the accelerator pedal after coming to a complete stop. There was no warning light illuminated. The contact stated there was an abnormal winding noise coming from the vehicle while driving at various speeds. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a damaged bushing. Upon investigation, the contact discovered NHTSA Campaign Number: 22V413000 (Power Train). The contact linked the failure to the recall. The dealer was notified of the failure and informed the contact that the vehicle was not included in the recall. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 75,000.
May or may not be related but three different warnings came up within a 30 minute period while driving: Hill Start Assist Fault, Anti-lock Brake Fault and Parking Aid Sensor Fault. Note, I have been driving for months with proximity sensor out. Cause is currently unknown, I hope to get it into a garage this week.
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the power train warning light illuminated. The vehicle was taken to an independent mechanic and a local dealer. The vehicle was diagnosed, and it was determined that coolant intrusion had damaged the engine. The vehicle was not repaired. The contact related to the failure to the Customer Satisfaction Program: 21N12. The manufacturer was made aware of the failure however, the contact was informed that the vehicle could not be repaired under the Customer Satisfaction Program because the mileage had been exceeded. The vehicle was not repaired. The contact was advised to contact the NHTSA Hotline for assistance. The failure mileage was approximately 89,000.
A D V E R T I S E M E N T S
- Winchendon, MA, USA