This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In Oct 2023, I received a transmission fault warning on my car after my car began having issues after the start up to kick in to gear to drive. When I took it to the Ford dealership to be serviced for a diagnostic test, they told me there was metal in my transmission and I would need a new transmission at a cost of more than $8,000. Considering my car is 5 years old, I bought it brand new from the dealer and only has 34,000 miles and was just serviced in June 2023 and I have regularly had maintenance at least twice per year since I bought the car, I find this appalling that I am having such a significant repair required. Transmissions can last up to 200,000 miles and I am nowhere near that amount. I-??ve never been in a wreck with this car and it was just serviced. My safety is at risk because my car needs a new transmission and is dangerous to drive. The Ford transmission is faulty and should be taken under consideration for review for major safety concerns. I as the customer should not need to put my family-??s safety at risk nor should I have to cover this cost when Ford-??s parts are faulty and of low quality.
We purchased at 2018 Ford Escape (VIN# [XXX] ), with 2.0-liter engine, it has 57K miles on it and has been well maintained. The engine indicator light came on, we took it into the Ford Dealership to diagnose the issue and were told it needed a new engine. Here-??s the diagnosis provided by the Damerow Ford dealership in Beaverton, Oregon: VERIFIED CUSTOMER CONCERN. FOUND CODE IS P0301 CYLINDER 1 MISFIRE. VERIFIED NO COOLANT IN COOLANT TANK. FOUND WHITE SMOKE ON START UP AND BURNT COOLANT SMELL FROM EXHAUST. OIL AND COOLANT MIXING. REMOVED CYLINDER 1 PLUG AND FOUND COOLANT TRACES ON PLUG. PRESSURE TESTED COOLING SYSTEM AND FOUND COOLANT IN CYLINDER 1. BLOWN HEAD GASKET CAUSING CYLINDER WASH OUT. VEHICLE NEEDS AN ENGINE DUE TO WASH OUT AND BLOWN HEAD GASKET Ford Motor Company knows they have a serious coolant, engine and overheating defects. Ford has already been forced to recall more than 200,000 defective and unsafe vehicles. Ford recalled other Ford Escapes, because their 1.6-liter turbocharged engines overheated when coolant got low, causing the cylinder head to crack and spew oil. The vehicle we purchased is suffering from the same coolant leak, engine, and overheating issues which are serious safety defects that creates a risk of fire. We are requesting NHTSA take immediate action to require Ford by law to recall the vehicle and pay 100% of the cost related to replacement of the engine and all associated failed parts as a result of the coolant, engine and overheating defects. Car owners like us who unknowingly purchased a defective Ford product should not bear the burden of paying unjustified repair costs. I am requesting immediate action be taken by NHTSA to protect all consumers who were unaware they had purchased and were driving an unsafe and defective vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My 2018 Ford Escape has a coolant intrusion, which if left unchecked, can cause serious damage and danger (fire). I purchased this used vehicle from a trusted dealership, only 7 months ago, to now discover this issue and find out that the recall that could have fixed this is now "expired". Coolant intrusion was confirmed by a local autoshop and confirmed by Ford. There was a brief flashing MIL light, but it has not gone off since, which also adds to the concern.
The vehicle check engine light came on at 61k miles, was found to be misfiring. Upon inspection, dealership found coolant intrusion in engine. Engine will require block replacement. Vehicle could have overheated, caught fire, or left family members stranded in severe weather conditions.
- Whitehall, MT, USA
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On August 16,2023 I was traveling home via rt 2. My car showed no signs or any warnings on my dashboard when my 2018 Ford Escape SE stopped moving. My car was on but when pushing on gas pedal my vehicle would not move forward. After bringing my car to a stop shutting it off and turning back on it bucked forward enough and I was able drive 100 ft. to park it in my driveway. Very shaken as I was just traveling at 60 mph and after taking exit to my condo my car stopped with no warning. This could have been catastrophic and caused a serious accident. After having my car towed, to the Ford dealership I purchased it, I learned of a recall I was never notified about and also told I needed a new transmission. How could this be on a car with 73,000 miles and not a sign or code that something was wrong. I was originally quoted 8,000 dollars to replace the transmission that was not under warranty with Ford. I am still without a car and have spent hundreds of dollars on a rental car needed to get back and forth to work. I have spent hours researching this problem and have read hundreds of peoples complaints with the same issue and wondering why Ford has not issued a recall. This is absurd, and a safety issue, not only to myself but all others on the roads with me. I am a single mother and having to pay out all this money is leaving me with a financial burden. Ford needs to make right to their loyal customers and make this fix a recall. Please help me, Very unhappy Ford owner!
I purchased this vehicle in July of 2023 and put 3000 miles on it and then found out when parked and sits-??when started blue smoke comes out of exhaust. Made an appointment at a Ford dealer, it was there 10 days without being looked at and I needed to return the rental car, which I told the service advisor that it had to be checked out in order for my warranty company to pay my rental fees, kept calling with no answer.. ended up taking it to another dealer which diagnosed it needing an engine due to the cyclinders taking coolant-?? they than til me they 6 months out due to having 6 escapes just like mine in front, all needing engines.
My transmission started slipping and will not shift. When switching from drive to reverse or reverse to drive, the vehicle will not immediately shift directions. Instead, it will hesitate and then buck hard paired with a bang. I purchased this vehicle at the beginning of December last year and it hasn't even been an entire year. I am still making payments on a vehicle I can't drive and there is absolutely no reason a transmission (with regular maintenance records) that's 5 years old would randomly malfunction like that. This needs to be addressed. Ford has way too many problems and honestly shouldn't be allowed to put vehicles on the road that cause dangerous situations, especially knowingly.
The contact owns a 2018 Ford Escape. The contact stated while driving at an unknown speed, the vehicle failed to accelerate properly; however, the vehicle jolted while reversing. The transmission warning light was illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed the contact there was a delay in the drive train, and that the engine had internal damages. The contact stated that the engine was replaced prior to the failure by the local dealer. The mechanic recommended that the engine be rebuilt. The manufacturer was not contacted. The failure mileage was approximately 131,000.
I drove about 20 minutes to an eating establishment. Left the establishment after about an hour and a half. Got into my car. It would not shift into gear. The shifter moved., but not into gear. No reverse. No drive. No neutral. I called triple a. The arrived in 45 minutes. The gentleman went into my car after telling him what happened. He came back to me and told his tow truck can-??t tow my car. They need a truck with a special tool to be able to pull my vehicle out. Since it wouldn-??t go into neutral. He did not have that on his truck. I waited for 4 hours. Still no tow truck. I then realized that I had road side assistance with Ford. I called them. I told the gentleman my situation including what the previous tow company told me. He called me back in 20 minutes. Said he found a tow truck. He wouldn-??t be able to get there for and hour and half to 2 hours. The tow company towed it to jannell ford in Hanover, Massachusetts. On Monday Jannell called me. They said since I didn-??t have an appointment it-??s gonna be a while before we can look at it. Through out the 3 weeks they kept in touch with me and were talking about a new transmission. Finally it was my turn for my vehicle to be looked at. And it went into gear. There were no repairs made. I brought my car to a transmission place. He could not recreate what happened. But he did tell me it would happen again. It-??s a matter of time. This is the third time I have brought my vehicle involving transmission issues. The first time was June 30, 2021. Torque converter was replaced 2nd time April 12, 2022 Te problem I have now happened July 24, 2023.
On August 1, 2023 my vehicle began to show engine issues. When I started it, it would shudder, like it wasn't getting fuel. I contacted Firestone and scheduled a diagnostic for that Friday. In the meantime, I bought some enginge cleaner and put it in my gas tank. Firestone reports that the coolant has leaked into the head gasket, causing my vehicle to need a new enginge. They printed out a report of CSP21N12 which covers this KNOWN ISSUE for 84,000 or 7 years. My vehicle has 92,800 miles on it and had shown no signs of this issue prior. The vehicle was then seen at Dahl Ford in Davenport, Iowa where they confirmed that the coolant was leaking into the enginge and it needed replaced. Again, this is known issue that Ford has been aware of since 2019. They have released numerous TSBs (which I didn't even know existed until August 4). Ending the coverage at 84,000 miles is not acceptable and this is a serious safety hazard. The vehicle can catch fire if it runs out of coolant. The vehicle can stall in the middle of the road causing a potential accident. Ford needs to issue a recall.
Shifts hard sometimes slamming into and out of gears causing car to jump. No warning lights torque converter replaced at 58000 miles. Less than two years later problem came back. It causes the car to jerk sometimes when it shifts and stutters at times as well causing the car to slow down. May someday stop with no warning causing a crash.
The contact owns a 2018 Ford Escape. The contact stated while driving 35-37 MPH, the vehicle failed to shift into the intended gear, and was jerking significantly. There was no warning light illuminated. The contact was able to continue driving. The contact stated that the vehicle was inspected for fluid leakage, but no issues were found. The contact stated that the failure had been recurring while driving. The contact stated that the vehicle was connected to an OBD reader, but no diagnostic codes were retrieved. The vehicle was taken to the dealer, where it was determined that the transmission needed to be repaired; however, the parts were on backorder. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power train); however, the VIN was not included. The manufacturer was notified of the failure and offered to partially cover the repair cost. The failure mileage was approximately 69,000.
What component or system failed or malfunctioned. Flexplate cracked at 62037 It is available for inspection upon request. I have the dealer's invoice. How was your safety or the safety of others put at risk" There was a knocking noise in the motor while i was on the highway with my kids. no Warning lights. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, The dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, the Wayne Ford service center. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" No there was no warning lights. No symptoms.
The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was at the local dealer for routine maintenance, the mechanic discovered water inside the cylinder head, and informed the contact that the engine needed to be replaced. The engine was replaced, and the failure was remedied. Recently while driving at various speeds, there was a loud revving sound while depressing the accelerator pedal. The vehicle was taken to the dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 52,000.
The contact owns a 2018 Ford Escape. The contact stated that after starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined coolant intrusion had damaged the engine block, requiring the engine to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 132,000.
During my ownership of a 2018 Ford Escape equipped with a 1.5L EcoBoost engine, a series of catastrophic engine failures occurred, jeopardizing my safety and that of others on the road. The specific components that failed this time include the short block, crankshaft, and other critical components within the long block, such as the pump and converter. Additionally, the torque converter and flex plate required replacement. These components are available for inspection upon request. The failures posed significant safety risks as the vehicle experienced a sudden loss of power and acceleration, leading to potential hazards for both myself and adjacent motorists. The problem has been confirmed by the All American Ford dealership in Old Bridge, NJ, where detailed diagnostic testing revealed the flex plate and short block were damaged. The vehicle has been inspected by the All American Ford dealership, and a claim was filed with my warranty company (Olive Warranty), but unjustly denied, despite the recurring nature of these failures. Significantly, no warning lamps or messages alerted to the impending issue prior to the failure, and the initial symptom was a clicking noise upon activating the AC. My local mechanic initially suspected the problem to be related to the air compressor, but further inspection revealed that it was not the cause of the issue.
The contact owns a 2018 Ford Escape. The contact stated while parking into a parking space, the vehicle accelerated at high speed. The contact was not sure if a warning light was displayed or illuminated. The vehicle drove over the curb striking several shopping carts and coming to a complete stop, causing front-end damages to the vehicle. The contact suffered a bruise to the chest due to the seat belt but did not seek medical attention. A police report was not filed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 60,000.
I own a 2018 Ford Escape SE. In May, I started my car & it shook, the check engine light started blinking. I took it to Auto Zone for a diagnostic; diagnostic trouble codes Power Train System - P0302/ cylinder 2 misfire detected & Anti-Lock Brake System (No Code) /Service Interval Light. I was told to replace the spark plugs & ignition coil. I took it to an independent mechanic, sparks plugs & coil were replaced. The check engine light off. Notice I was using more gas. 2 weeks later, check engine light came on, car started shaking. I took it to Auto Zone for another diagnostic & was told the same thing, issue with the spark plugs and coil, misfire for cylinder 2. July 14, took it to the dealership for an oil change; I was told the coolant was below level/ low. In my Ford Pass App, I received an alert; I decided to sign in into my FORD ACCOUNT, where I have my cars registered. I saw an alert with the following messages: 1 * Recalls: You're all set! There are no recalls for your vehicle. 2 * CSP (Customer Satisfaction Program 19B37 will be in effect until November 30,2022, regardless of mileage. Coverage is automatically transferred to subsequent owners. Additionally, if engine damage has occurred due to coolant intrusion, Ford Motor Company is providing a one-time repair of the engine short block. I called Mac Haik Ford Dealership and notify them of the issue. They wanted to charge me $155 just for a diagnostic. I told then that according to Campaign #21N12, I'm not suppose to be charge. I left my vehicle at the dealership for the diagnostic and at 3:54pm, I received a message for the service adviser telling me this "Hello this is [XXX] with Mac Haik Ford. The technician has looked at your vehicle & it is coolant intrusion. We have ordered parts, and we will be going into Monday with your vehicle. I will touch base with you again on Monday, have a great weekend. My car could have overheated & could have been stranded on the freeway or could have been in an accident INFORMATION REDACTED PURSUANT TO THE FREEDOM
Coolant leak, Engine failure, available for inspection. Car could have caught fire, engine no longer able to perform. Confirmed by dealership. Inspected by mechanical garage and Ford dealership. First part of June 2023 check engine light came on, taken to garage for reading noticed coolant low. Garage replaced ignition coil. Engine light again came on took back to garage replaced spark plug. Engine light again came on, I then called Ford dealer and was informed of the problems coming in on 2.0 ecco boost engines. Took vehicle in and was informed of engine failure and new engine was installed.
A D V E R T I S E M E N T S
- Cincinnati, OH, USA