This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The rear liftgate is powered and can be activated by passing a foot under the bumper, triggering a sensor to open or close it. On two separate occasions, when loading groceries into the rear of the vehicle, my foot inadvertently passed under the bumper, triggering the liftgate to close and forcefully hitting me in the head and neck, injuring me. On both occasions, once making contact with me, the liftgate continued pushing down while I scrambled to hold it from closing and move myself out of the way. It did not automatically lift off of me when it came into contact with my body. I am a grown man. If this happened to a teen, child, or person of small stature, significant injury could occur as the liftgate continues to forcefully close. If this is the correct action of the function, it is flawed design. If it should lift off after making contact with something, it is malfunctioning.
My 2017 Ford escap has had problems starting but that's not it, it also feels like a transmission problem also my 2017 Ford Escape has 30 ucodes according to lawley Ford and Kia in Sierra vista Arizona also the 2017 Ford Escape stalled on me while I was doing 60mph and the car is a danger to me and others!
I get a thumping/banging on the floor on the car while driving over 40mph. It started after my first oil change. I took it in and they kept it overnight. Said that the 'screws' used are junk and they get loose or break. I have had my car in a few times to have the underpinning reattached, tightened down, which helps for a little bit. This week when I took it in they said there was nothing loose but the mechanic said that when it heats up the underpinning will sag and catch air while driving. It was 10 am, 86 degree and I was going 40mph. Experiencing the issue. Service advisor said there was nothing that could be done. At higher rates of speed (on the highway) it is a very noticeable issue. For people not expecting the knocking/banking on your feet it is quite unsettling.
Ford Escape has power assist tailgate feature which opens and closes tailgate. Additional feature includes sensor under rear bumper which detects foot movement, then opens, or closes the tailgate, affording operator the ability to open, or close tailgate by moving foot across visual path of sensor. Tailgate has propensity to close from open position while loading or unloading rear cargo area. Although tailgate will stop when it encounters resistance, as in a person standing behind vehicle, a person with hands full and turning away from vehicle at same time, can hit their head on closing tailgate. This has happened to me several times, including on April 11, 2017, resulting in a serious gash across my forehead. Older individuals should be warned of the possibility of tailgate sensor detecting foot movement and activating tailgate closure while person is loading or unloading cargo area. Turning unexpectedly and striking head on edge of tailgate generates force strong enough to knock an older person down, resulting in further injury. Vehicle is stationary when encountering this issue.
The turbos went out at 7,000 miles. And now my engine loses power and oil disappears out of motor. Only 27,000 now and bought it Dec 2017. Not even 1 year and a half old. Very disappointed. I bought a new car because my old one broke down all the time.
- Wichita, KS, USA
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Car is randomly jumping to overheat after being in motion. Approx 5 mins of being on. Then violently shaking and cutting itself off. Driving out of an apartment driveway. Was told it was the coolant leaking, however it "solved itself" and I was sent on my way. This is now the second time this has happened. Upon research, it seems as this is a common issue with Ford.
When accelerating on the highway my vehicle started shaking uncontrollably. It felt like the engine was failing. I was unable to accelerate without it shaking. I could maintain a speed of about 50mph without the shaking. I thought maybe the air conditioning had malfunctioned and was taking too much power from the engine so I turned it off, but that didn't help the issue. My check engine light was blinking on and off. It was very scary. Its happened twice. But there was no indication on my app that anything happened except for a misfire? either way very scary on the highway when you're with your 3 year old.
While driving on a city street my car begin to loose pressure and the immediately after the service engine now light came on and my car begin to shake very bad. So I pulled over turned the car off and started it again. The car drove okay and I was able to make it to the repair show but, every time I stopped at the light the vehicle would shake and the light eventually came back on. My car has been in the shop since then and they cannot seem to find out the issue. At first the dealer repair shop said it was my wheel bearing & motor mount, they replaced those and my car still continue to shake when stopping. The shop is currently looking into my transmission as of 3/29/2019.
During the fires in ca from 2017 &again 2018 I've logged complaints with Ford about the potential health hazard with their configuration of the recycled air feature. The only known way to keep the vents closed is to turn off the air, have the air on "lo" or ha E the ac on. After 15 minutes of air on without the two selected above the vents open back up after 15min. With the air quality being bad I kept getting a mouth full of toxic air. I'm hoping someone can update the vehicle to leave the cycled air on without forcing the driver to actively press the recycled air every 15min or remember to press this button immediately after starting your car everytime.
The car stalls in middle of road, suddenly and the dashboard reads to restart the engine. The first time when restarded the car the power steering was locked and the car sped up and hit the car ahead.the car been checked by two different Ford service dpts and the problem remains and does not seem to be fixed.
I have the start/stop on my 17 Escape. When coming to a stop and the auto start/stop comes on, I will get a notification on the digital screen saying "auto startstop shift to P restart engine." I will have to put the vehicle in park and restart engine to be able to drive again. This has happened the past 5 months. It has been happening every time I drive now for the past 4 weeks. This happens when I am at a stop light or stop sign. I have almost been rear ended because of this issue. I had the battery and alternator tested and they were good. No issues with that.
When trying to start the vechiel the message appears: No key found, this is sitting in my driveway and parking spots. While driving in town a message appeared no front radar, going about 35 mph. Went to change speed on my cruse control going from 30 to 35 get message no acc. When stopped at red light geta message telling me to put in park and start car.
Rear camera audible warning for pedestrians does not detect person further that 5 feet from the back of the car. System used to warn if a pedestrian was present at a much greater distance from back of car. Ford dealer believes 5 feet is acceptable when took into service with this concern.
Panoramic moonroof exploded & shattered while vehicle was parked. Glass was not struck by any objects. Looks as though the stationary moonroof buckled from the inside outwards & glass fragments are falling into the vehicle. Instead of being flat, it is now shaped more like a bubble. Moonroof shade also fell out of track when I opened it to see what happened. Coincidentally, it happened to be raining at the time I noticed it & the inside was now wet. We have been in a heat advisory for the past few days, with the advisory breaking the day of the incident, followed by rain.
My adult son on a visit from out of state suspected my brand new car was out of alignment both from driving then from seeing it from driving behind me but we have serious illness and impending deaths and I compensated for the handling of the vehicle for 9 months until it started needing air in the rear passenger tire more and more frequently. Assuming it was a slow leak - I kept filling it. I had just lost a daughter and my mother was on a deathbed and my husband had a heart attack so the best I could do was run up and down the state from hospital to hospital filling the tire. In February just under 12 months old the driver side tire also began to require air, and the passenger side got worse. Hubby required quadruple heart surgery and my mother also passed. These events brought my son back to the state where he forced me to bring the car to the garage to find what the air leak was about. The repairman would not let me leave with the car without new tire as he was sure I would not make it down the highway alive! his assessment was they car alignment was so twisted must have been that way off the manufacturing line. He installed new tires and told me to contact the dealer immediately. After 4 attempts, with full explanation I finally sent pictures and a note that I would call the news media- the took the car in and said I twisted it in a pot hole but they would fix it! its been 22 days and now they admit a pothole would have had to have been a large sinkhole to have twisted the frame and they are trying to install parts to make it right! I think it should have been built right in the first place- should have been tested before it was sold to name and I should have one that was built right not a rigged and fixed one. I have called and I have written detroit to no avail, my life was in danger and I fear the dealer and that particular car. I will attach pictures.
Rear door handles do not automatically retract after opening from the outside, causing the door not to latch when closed, although it appears to be closed. Exterior handles must be manually retracted after opening in order for the door to latch closed. Vehicle was stationery. This happens every time the door is opened and has happened several times. Both rear doors are affected. Front doors do not appear to be affected.
There is a rattling/tapping noise that starts around 40 mph. It seems to come from the passenger side door area & gets progressively louder as speed increases. One dealership told me it was a plastic protective shield underneath the vehicle & that all 2017 Ford Escapes do it. I did research online & couldn't find any complaints that were similar. I can also feel heat coming from the driver floorboard & movement under the carpet as if the exhaust system is moving under the car. The gas pedal also clicks anytime you touch it.
I was driving my 2017 Ford Escape titanium and stopped at a stop sign one block from my house. I was on a residential street. As I started to go, my car stalled. I put it in park and tried starting it again. Immediately I noticed smoke coming from the hood. I jumped out of the car and immediately called 911. A passer by brought a fire extinguisher and I called my husband and he showed up. They both tried to put fire out. They could not get the hood latch open and couldn't get through the side walls to put the fire out. The fire department showed up and the car was engulfed in flames. I have no idea what caused this to happen.
A D V E R T I S E M E N T S
- Franklin, MA, USA