This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2017 Ford Escape. Consumer writes in regards to vehicle fire. The consumer stated while completing a road trip and pulling into the driveway, the vehicle emitted a puff of smoke and flames from the hood. The consumer was unable to remove the keys, as they were locked in the igntion. The vehicle was a total loss.
The contact owns a 2017 Ford Escape. The contact stated that a plastic guard located on the frame of the vehicle would detach and drag on the road pavement at various speeds without warning. The contact had taken the vehicle to a dealer where they initially repaired the defect; however, the failure persisted. The vehicle was taken back to the dealer where they removed the plastic guard but did not replace it. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle has yet to be repaired. The failure mileage was unknown. The contact stated that the part was replaced twice.
My ford escape has experienced premature transmission failure. I bought my 2017 ford escape brand new in 2017 from Ford Southwest in Weatherford, Texas. On 11/19/2021 the ford was getting rpms, but was not accelerating. We were driving on the highway. The escape would not accelerate compromising our safety. We managed to pull to the side of the highway. The car rested and was turned back on, but it would not move. We had to have the car towed to the southwest ford dealership. We had to leave the car there till they could look at it. On 11/23/2021, an employee named Charlie called from southwest ford. He explained there was converter failure damaging the transmission. The transmission needs to be replaced with a new on. Charlie estimated the cost to be $6,000. The 2017 ford escape only has 80,150 miles on it and I am being told that the transmission is damaged and needs to be completely replaced. Ford has known this to be a problem.
Engine cracks due to design and leaks coolant into cylinders, causing engine to misfire. This is a known issue with Ford in the 1.5L ecoboost engine and they refuse to do anything.
- Lansing, MI, USA
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Replacement of all swollen lug nuts. And was told the replacement lug nuts would go bad again, wasn-??t offered a safer or better choice for my 2017 escape. This is a sad day for Ford. A family generation of Ford owners. I was told my escape is not safe to drive until this is corrected. Ford manufacturers you can do better very unprofessionally. Sad.
I made a left at the light onto 1100 Town East Blvd and a truck side swipe on the passengers side in the back. The other person failed to stop to exchange information. The glass part of my tail light has been busted.
My car has just reached 60,000+ miles and it began to jerk, as if shifting gears and decelerate while driving, and has even come to a complete stop while driving. This has happened while in motion on the freeway and main streets, posing a risk to both myself and my child to cause an accident. When taken to the dealer, they did not see a problem after running many diagnostic tests, and offered to "reset" my vehicle for almost 200 dollars. This posed a great risk, as it came back again to a complete stop on the Main Street again while my family was in the car. Once this reset was done, it showed a "transmission fault". However, this should have been caught before and how is a transmission at fault at 60,000 miles with excellent maintenance? This incident would occur whether it was 35 mph to 70 mph
The paint is peeling off around the window down to the metal it only has 50000 miles on it I have read about 165 complaints on the 2017ford Escape with the exact same problem there definitely should be a recall on this I want this fix now. S
Vehicle keeps overheating. We continue to add coolant. We're able to only drive a short distance at approximately 20 to 30 mph and the vehicle warning lights come on and the vehicle begins to overheat again
On 10/27/20, I was driving my 2017 Ford Escape on the freeway, when I heard what sounded to me like a shotgun blast. Glass started raining down on me and I looked up and find my sunroof had "exploded". fortunately, no glass landed in my eye or cut me bad, and I was able to slow down and exit the freeway safely without causing an accident. This is a major safety issue and is a known problem with Ford.
In March 2020 I purchased a certified pre owned 2017 Ford Escape titanium from downs Ford in toms river, NJ. Approximately in mid July 2020 the first incident occurred with the vehicle, while driving the car suddenly lost all power and could not be started, the car was towed to freehold Ford which was the closest Ford dealership. They had the vehicle a few days, they said they cleared some codes and we took the car home. The second incident occurred about two weeks later, while driving the car suddenly lost power a message came up on the dash that said auto startstop shift to P restart engine. At that point we brought the car back to downs Ford the dealership we purchased the car from explained what happened and they had the car for approximately 2 week. They could not duplicate the problems we told them that had occurred while test driving the car so they asked for permission for their service manager to use the car to go to and from work to see if the problem occurred. They said it did not and since nothing was wrong with the car asked us to pick the car up. While using the car over the next week the problem occurred on 8/23/20 while stopped at a traffic light the car turned off message on the dash auto start stop shift to P restart engine, on 8/24/20 while driving the car it lurched forward and suddenly lost power when I pressed on the gas pedal the car did not accelerate I pulled over to the shoulder waited a few minutes and drove away,8/27/20 slowing for a traffic light the car lost power and turned off message on dash auto start stop shift to P restart engine, then while driving the RPM's went to zero I could not accelerate and then suddenly I got power back,8/29/20 same incident occurred twice while driving back to the dealership to have the car looked at again.this is very dangerous as the car has no power and stops in traffic risking being rear ended.
I've had my car two years and multiple things have been an issue since purchase. Regardless, my most recent concern is my hill start not available light is on and traction control light is on and will not go off. I sent my car to a dealership to determine the issue and discovered the sasm needed to be repaired. However the dealership stated that this does not become an issue unless the car has been in an accident. My car has never been in an accident now nor prior to my purchase. Car fax show no records of any damage to the physical body of the vehicle. The dealership had no other explanation as to why these lights would have been activated and I'm very concerned that it will cause further damage to my car. Again I've only had the car two years and would like to have it longer, if something can be explained about this issue.
Employee went out to start his car in the morning to go to work. He went out a few minutes later and the back window had exploded. It was cold out the night.
The contact owns a 2017 Ford Escape. The contact stated that while driving at 45 mph, the vehicle stalled. The contact stated battery warning light and oil level warning lights were illuminated along with several other unknown warning lights. The vehicle resumed normal operation after the vehicle was turned off and restarted. The vehicle was towed to summerville Ford located at 9700 dorchester rd, summerville, SC 29485, where the mechanic was unable to duplicate the failure. The vehicle had not been diagnosed nor repaired as of yet. The manufacturer was informed of failure. The failure mileage was approximately 17,769.
After stopping at a stop sign the auto restart kicked in. Normally it start fine after I let go of the brake, but this time it stalled completely and lost all power. I could not turn on the blinkers. I was trying to move it out of the way but I could not even change gear to neutral and it had O power steering. We call roadside assistance but when I open the hood to check for the battery all of a sudden the power came back. I don't think it was a battery problem because I just replace my battery 2 weeks ago. The whole process took about 30 minutes before the power came back. This is the second time it does that first time it just stalled but did not lose any power. This is pretty scary stuff if it happens in the middle of the highway with no power steering especially with a family.
Powertrain control module is not working properly. When I stop the car turns off but it does not start again. I have been at a stoplight and my car turns off completely has to be put into park and restarted. This is so incredibly dangerous because a car could easily run into me because my car is stopped in the middle of the road. My car is now doing this every time I stop unless I turn the powertrain control module button to 'off'. unfortunately, the default for my car is that is it on. This has been an issue for other Ford Escapes (https://Ford.oemdtc.com/2673/16B31-powertrain-control-module-reprogramming-2017-Ford-Escape) but when I call Ford they cannot do anything because my car was not made at the right factory on the right day, yet has the same issue.
A D V E R T I S E M E N T S
- Shelbyville, TN, USA