This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Rear camera audible warning for pedestrians does not detect person further that 5 feet from the back of the car. System used to warn if a pedestrian was present at a much greater distance from back of car. Ford dealer believes 5 feet is acceptable when took into service with this concern.
Panoramic moonroof exploded & shattered while vehicle was parked. Glass was not struck by any objects. Looks as though the stationary moonroof buckled from the inside outwards & glass fragments are falling into the vehicle. Instead of being flat, it is now shaped more like a bubble. Moonroof shade also fell out of track when I opened it to see what happened. Coincidentally, it happened to be raining at the time I noticed it & the inside was now wet. We have been in a heat advisory for the past few days, with the advisory breaking the day of the incident, followed by rain.
My adult son on a visit from out of state suspected my brand new car was out of alignment both from driving then from seeing it from driving behind me but we have serious illness and impending deaths and I compensated for the handling of the vehicle for 9 months until it started needing air in the rear passenger tire more and more frequently. Assuming it was a slow leak - I kept filling it. I had just lost a daughter and my mother was on a deathbed and my husband had a heart attack so the best I could do was run up and down the state from hospital to hospital filling the tire. In February just under 12 months old the driver side tire also began to require air, and the passenger side got worse. Hubby required quadruple heart surgery and my mother also passed. These events brought my son back to the state where he forced me to bring the car to the garage to find what the air leak was about. The repairman would not let me leave with the car without new tire as he was sure I would not make it down the highway alive! his assessment was they car alignment was so twisted must have been that way off the manufacturing line. He installed new tires and told me to contact the dealer immediately. After 4 attempts, with full explanation I finally sent pictures and a note that I would call the news media- the took the car in and said I twisted it in a pot hole but they would fix it! its been 22 days and now they admit a pothole would have had to have been a large sinkhole to have twisted the frame and they are trying to install parts to make it right! I think it should have been built right in the first place- should have been tested before it was sold to name and I should have one that was built right not a rigged and fixed one. I have called and I have written detroit to no avail, my life was in danger and I fear the dealer and that particular car. I will attach pictures.
Rear door handles do not automatically retract after opening from the outside, causing the door not to latch when closed, although it appears to be closed. Exterior handles must be manually retracted after opening in order for the door to latch closed. Vehicle was stationery. This happens every time the door is opened and has happened several times. Both rear doors are affected. Front doors do not appear to be affected.
There is a rattling/tapping noise that starts around 40 mph. It seems to come from the passenger side door area & gets progressively louder as speed increases. One dealership told me it was a plastic protective shield underneath the vehicle & that all 2017 Ford Escapes do it. I did research online & couldn't find any complaints that were similar. I can also feel heat coming from the driver floorboard & movement under the carpet as if the exhaust system is moving under the car. The gas pedal also clicks anytime you touch it.
I was driving my 2017 Ford Escape titanium and stopped at a stop sign one block from my house. I was on a residential street. As I started to go, my car stalled. I put it in park and tried starting it again. Immediately I noticed smoke coming from the hood. I jumped out of the car and immediately called 911. A passer by brought a fire extinguisher and I called my husband and he showed up. They both tried to put fire out. They could not get the hood latch open and couldn't get through the side walls to put the fire out. The fire department showed up and the car was engulfed in flames. I have no idea what caused this to happen.
There's wheels undercarroage is rusted and within 4 months. I live in a state that isn't in the rust belt. I saw recalls for the Ford Escape in the rust belt for the same problem. It appears some of the vehicles outside of the rust belt have the same issue and it is a safety concern. When driving the car is making a crunching noise and vibrates. In reverse the grinding noise increases. Dealership said Ford Motor Company designed it to rust and called it "engineered rusting". dealership and Ford both said they will not address the defect. This so the same issue on a recall in the rust belt. I'm not inna rust belt yet we have the issue and no one finds it a safety issue.
Making a noise under the vehicle on the passenger side while in motion shortly after I fill the vehicle up. The air flow goes up and down on its own and my cell phone will not program
My car was running, but placed in park, and I was running to grab something from my home. After I exited the car, I noticed my car was rolling down my slanted driveway, and I ran to stop it. Unfortunately, the car hit me and ran me over resulting in a broken ankle. I believe the car slipped out of gear while it was running, and reversed down the driveway.
I was unloading groceries from my grocery cart at the rear of the car with the tail gait in the up position, swinging from the grocery cart to the car with the heavier items, when unknowingly, my feet must have activated the gait to start closing. Next thing I knew, my head hit the gait very hard in the temple area, stunning me and making me dizzy. That happened 5 hours ago and I have a sizable lump on my head, and am worried about a concussion.
The vehicle is made with recycled and/or soybean based product which attract rodents, this new car has over $2000 of rodent damage no one notified me about this issue. We have done everything we can to deter mice, chipmunks etc. 2 other vehicles parked in the same garage do not have this issue. The products are defective because they are a source of food for rodents. The care has been in the rizza Ford orland park, il shop 3 times in 1 1/2 months each time with rodent damage. This is dangerous as car started smoking while driving it because mouse ate through coolant line I was stranded. Car is brand new !!!
A D V E R T I S E M E N T S
- Oceanside, CA, USA