This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My Escape has the lift gate that opens automatically with the wave of a foot. A few months ago (Dec. 2018 I think) I was loading my groceries into the back of the vehicle when unexpectedly, the lift gate crashed down on my head and then continued to close. I had to drop to the ground to keep it from closing on me because it wouldn't stop. It hurt terribly but I didn't feel it necessary to go the er. I called Ford and a report was taken and I was told to take it to a dealer service department but I wasn't able to take it in at the time. Last week, I was again at the grocery store and a young man was loading my groceries while I stood and watched. Fortunately, I saw it coming this time before the lift gate crashed down on his head and I was able to push the button on the lift gate to stop it. I knew I had to deal with it then. I have a two year old grandson who could be decapitated if it closed on him. Yesterday, I took my car to the dealer I bought it from and just heard from the service department. Turns out when a foot is detected by the sensor; if the lift gate is open, it causes it to close. There is no sensor to make it stop if there's a body in the way. Per my service man, there's no way to disable the feature. It is unacceptable to have a lift gate that can come down unexpectedly and crush or decapitate anyone who happens to be standing under it. This is a major design flaw that has already hurt me and has the potential to be deadly to my grandchild. I had really liked this car til I realized what a hazard the lift gate is. I hope you can remedy this problem for us all before serious injury occurs.
When pulling out onto a busy highway, the check engine light and safety information notification popped up stating the engine was at an unsafe temperature and to safely park right away. The engine then began to stutter and shut down within seconds. The car had just been started only minutes before and the engine temperature was not hot. We added coolant to the "max" and the car cranked up and ran okay. The next morning, upon starting the car the safety notification popped up in the dashboard immediately and the engine did the same thing. After research and speaking with our mechanic, we believe the coolant temperature sensor is bad.
When stopped at stop sign the vehicle will completely shut down and you have to shift vehicle into park and restart. This happens when you take you foot off the brake and the engine is supposed to restart but doesn't. typically it is very confusing for driver and other cars are expecting you to continue through intersection but you can't because you have to restart. Can lead to potentially putting in reverse instead of normal driving causing accident.
8000 miles. The auto start stop system will not restart after stopping. It has not restarted after stopping in intersection to make left turn. Also after stopping at stop signs and stop lights. And when stopped on a hill at a stop sign, the vehicle will not restart, and rolls out into the street with no power brakes or power steering. A truly unsafe car. Dealer finds no codes and cannot duplicate, so will not service.
Fault lights come on and do not clear out consistently after an ignition cycle. Cruise control, blind spot warning, speedometer become non operational. Dealer has replace ABS module, battery and negative battery cable with no improvement. At times during initial startup, power steering is lost. Also vehicle would not start on 3 occasions. Issue occurs while car is in motion both during city and highway driving.
- Winter Garden, FL, USA
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Car is randomly jumping to overheat after being in motion. Approx 5 mins of being on. Then violently shaking and cutting itself off. Driving out of an apartment driveway. Was told it was the coolant leaking, however it "solved itself" and I was sent on my way. This is now the second time this has happened. Upon research, it seems as this is a common issue with Ford.
When stopped at a light, the vehicle's auto start function fails to restart the vehicle. You get a message to put your car in park and turn the key to restart. This is a safety hazard which could result in someone getting rear ended.
The stop/start system fails to restart the engine from a stop long enough to engage the feature. (car stationary). Failure to start unpredictable. Take your foot off the brake and an info screen warning appears and say to put car in park and restart engine. Could be hazardous as it takes time to allow the procedure after a light has gone green.
Auto start stop sporadically ceases to work. It will not restart and vehicle directs me to put the automatic shift lever into park and restart the car. This is a safety issue as I might be rear-ended by the vehicle behind me who expects me to leave a stop sign red light, et al. Quickly. My wife puts the temporarily disables the feature every time she drives the vehicle. I forget when I drive it and then I stop at a stop sign or red light and (see above). This started happening in the 3rd year of our lease (September 2018)
Starting in December when my car was at a stop light or stop sign, the auto stop/start told me to put my car in park and re-start the car. It has done this a few times after this. This could cause an accident like being rear-ended.
Car stalls at intersections. This started happening in January and has happened 5-10 times since. Message comes up to put car in park to restart. This is extremely dangerous as I do not know if the car will restart and possible rear end accidents.
Starting on Dec 12, 2018 my 2017 Ford Escape got an error message auto startstop shift to P restart engine. This occurs when the car is stopped at a red light/stop sign. Other variables are: Car in drive, foot on brake, lights on, heater on, seat warmers on, steering wheel heater on, radio and outside temperature below 40 degrees. Auto start stop system active. Instrument panel message instructed me to shift into park and manually restart engine, which I did. Engine restarted fine. No further error messages or indicator warning lights were displayed. This happens two or three times a day in the morning. Once this happens it will not do it any more that day. Have taken the car in to the dealer they can not find anything wrong with it. The can not recreate the error to see what it is. They have checked the battery and alternator. It has occurred everyday since Jan 25, 2019. Very dangerous condition, being disabled in traffic when expecting to accelerate away from a red stop light after it turns green. This is a hazard for potential rear end collision.
'auto startstop' would not restart engine from this month, approximately once a day. Instrument panel message shows me to 'auto startstop, shift to P, restart engine'. after shifting to P and restarting engine, the engine works well. I feel so dangerous to restart engine by changing transmission shift because it happens at intersections.
2017 Ford Escape titanium 2.0 ecoboost the engine just stalls in the middle of traffic, waiting at light, driving in the parking lot. A message will come on the dash "auto startstop shift to P restart engine." This has been happening more and more lately. Plenty of people out there are complaining of the same issue.
My 2014 Ford Escape titanium has a malfunction of the HVAC actuating assembly. My local mechanic diagnosed the problem and referred me to tsb 17-0004 (Jan. 13, 2017) and said that I should take my car to the dealership. Three local Ford dealerships told me this expensive repair was not covered by the manufacturer since the car was outside of normal warranty. The vehicle has no blowing heat due to the malfunctioning actuating assembly and related components. The defrost does not work and creates a hazard in cold weather. You can not drive the vehicle safely with the windshield fogged or iced up. Since this is a safety issue Ford should cover the repair and tsb 17-0004 should be updated accordingly.
The rear windows have gone out twice and now the passengers window they won't roll down and sometimes won't roll up. I've called Ford dealer and advised me that I have to pay for repair. I'm on a fixed income and cannot afford to get repaired.
The contact owns a 2017 Ford Escape. On two occasions, while the vehicle was parked overnight, the battery lost charge. The vehicle was towed to hagerstown Ford (located at 1714 massey blvd, hagerstown, md 21740, (301) 733-3673) to be diagnosed. The mechanic was unable to retrieve a fault code. The contact was informed to install a battery buddy to keep the battery charged. The contact was concerned that there was an electrical output that was constantly running when the vehicle was turned off. The vehicle was not repaired. The manufacturer was not notified. The approximate failure mileage was 2,000.
The car will frequently fail to start. Sometimes it will start as expected. Sometimes it will take many tries and 15-20 minutes of trying before starting. It behaves the same way whether in the garage, parking lot, or on the street. I have taken it to the dealer for repair several times this year. This time they have had the car for about 4 weeks and are unable to repair the car. They are waiting for someone from Ford to explain how to repair it.
I have the start/stop on my 17 Escape. With 16000 miles. When coming to a stop and the auto start/stop comes on, I will get a notification on the digital screen saying "auto start/stop shift to P restart engine." I will have to put the vehicle in park and restart engine to be able to drive again. This is a hazard for potential rear end collision.
I have the start/stop on my 17 Escape. When coming to a stop and the auto start/stop comes on, I will get a notification on the digital screen saying "auto startstop shift to P restart engine." I will have to put the vehicle in park and restart engine to be able to drive again. This has happened the past 5 months. It has been happening every time I drive now for the past 4 weeks. This happens when I am at a stop light or stop sign. I have almost been rear ended because of this issue. I had the battery and alternator tested and they were good. No issues with that.
A D V E R T I S E M E N T S
- Bessemer, AL, USA