This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Escape. The contact stated that the vehicle stalled without warning more than once. The vehicle was not diagnosed or repaired. The manufacturer had not issued any recalls regarding the failure, but there were 51 tsbs for the electrical system. The manufacturer was notified of the failure. The approximate failure mileage was 24,000.
My wife and I purchased a 2017 Ford Escape, brand new, 6 months ago. We noticed that the brake light plastic cover was fogging over making it hard to see the brake light. After checking with our dealer, mac haik Ford, georgetown, Texas, I was informed that this is normal. Normal" sounds more like a safety concern to me. I was also told that water leaking into the brake light unit was also ?normal.? I can?T imagine allowing water to collect inside an electrical item as important as a brake light and is very strange and very wrong! if it"S fogging up now what will it look like a year from now or even two years. Ford Motor Company made a mistake and they need to replace this brake light unit! it's a safety issue and they know it. [xxx], leander, Texas information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Fords 1.5L engine has a fuel in oil. Even after oil change after car driven just 30 miles highway miles oil had almost a quart of fuel in it. Turbo is burning coolant. Every two weeks have to add coolant to reservoir because turbo is burning it. Transmission whines very loud on take offs and up shifts and downshift for no reason when running at same highway speeds. Cars has very poor power, but eats fuel like a V-8. fuel mileage is 17 to 19 mpg highway 16-17 city. Not even close to the 30 mpg they claim it gets. Bought car new in June 2017 and have had nothing but problems from engine to transmission to interior to electrical problems. Will take back to dealer again to be told " they can't duplicate problem". so I guess motor needs to catch fire or someone has to get killed before Ford really address's the problems. Car has little over 12,000 miles on it now and problems still have not been fixed. I contacted Ford in detroit, mi about the problems and they could have cared less. The "can't duplicate problem" saying from dealership seem to be detroit Ford answer to everything to avoid fixing the problems I am sure they are a where of. I am not the first or last person to report to be having all these problems. Ford seem to be hoping to run problems out long enough so they don't have to fix them under warranty and make them my problem to fix. After a little looking around the internet I see many people are having the same problems with these Ford Escapes as I am and getting blown off by Ford. Ford has yet to issued one tsb for any of these problems they clearly know are happening with these cars and motor's. Ford has issued band aids that didn't work for earlier years but they have never fixed the problem right. How many people must be injured or die before you make Ford fix the problem right? I think it's time to contact a lawyer.
The contact owns a 2017 Ford Escape. When the vehicle was started, the check engine warning indicator illuminated. The contact opened the hood and noticed that rodents had entered the engine compartment and chewed through the hoses to the turbo charger, the radiator cap, coolant wires, intake manifold lines, and the purge solenoid. The vehicle was towed to montgomery motors (214 S main St, troy, nc 27371, (910) 572-1351) to be repaired. The contact was informed that the electrical wires were made from soy based material, which needed to be replaced. The vehicle was currently being repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 21,000.
Driving in stop and go traffic when stopped at red light the auto start stop will turn the engine off. Stepping on the accelerator pedal the car will not restart and a message comes on that says shift to park and manually restart engine. In all cases the engine does restart. But it does cause delays in busy intersections and hesitation on the driver to pull in to traffic. Problem is intermittent two to three times a week in daily driving.
- Dayton, OH, USA
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Vehicle went into limp mode with no throttle response the first day I owned it. It left me on interstate I 90 having to shut the car off and try to restart it. The dealer could not fix the problem it happened 4 times in 12K miles I returned the vehicle to the dealer as they could not find the problem after replacing several defective electronic parts. This vehicle was going to get someone killed it was not going to be me and my 14 year od son. I understand that they have auctioned this vehicle off after dismissing the safety concerns. This is the second report I have filed on this website.
As my boyfriend was turning the corner at an intersection, the engine suddenly stopped. He was able to stop due to his low speed. I reminded him to put his foot on the brake to restart, and he did that and it started right up. He didn't do anything to make the engine stop. The only thing that was happening at that time was that a text was coming in on my samsung phone, which was charging and connected via bluetooth.
The vehicle was parked and would not turn on. Lights and radio worked but engine would not. Electronic control module was replaced. Two weeks after picking it up from the dealer same thing happened when it was parked. Next day the car would turn on. Tried to turn it on again 15 minutes later it would not turn on. Had it towed to the dealer. Electronic control module replaced again. One month later same thing happened while parked. Called for tow truck to have it towed. While waiting for the tow truck after 2 hours tried turning it on and it did turn on. Still had it towed to the dealer.
6 months after I leased this car, the rear power window stopped working.during the first 6months, I noticed that when I close the door, the rear windows switch power turns off. I believe there is loose wires in the driver door that causes this problem.
As I was getting something out of the trunk area while standing at the center rear bumper, the lift hatch started coming down on its own. It was so quiet I did not hear it, and when I stood up (I'm 5ft 1-77 yr old female, I stood straight up and my head banged into the lid which was on its way down. The force of it hitting my head caused it to start ascending back up. I later went to emergency room because of my head bruise and pain. Scan revealed no internal bleed but was advised to treat it like a concussion. I should not have to pay these emergency room bills for a defect and now I'm paranoid about the lid. With all the beeps on these cars, the lid definitely needs a warning when it is coming down.
The contact owns a 2017 Ford Escape. While the vehicle was at a complete stop, a warning bell chimed and a "shift to "P" restart engine manually" message displayed intermittently. The contact was able to shift the vehicle into the park position and restart the engine manually. The vehicle was taken to the local dealer (battlefield Ford, 8820 centerville rd, manassas, va, 20110), but they were unable to duplicate the failure. The manufacturer was made aware of the failure and provided case number: [xxx]. the manufacturer stated that they were aware of the failure and advised that once the vehicle was started, to turn the auto switch off. The manufacturer also advised the contact that she could get a second opinion because no further assistance would be offered. The failure mileage was approximately 10,000. Updated 09/27/17 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
At 100 miles car went into limp mode no warning lost accelerator prdal no response sewrvice engine immediately turn car off on side of the road restarted did it again at about 3800 miles and then at about 11500 miles. Dealer doesnt know whats wrong with it. Had to turn car off and on find neutral and restart while driving at highway speeds. Dealer replaced several electrical components that were bad but cannot reproduce issue. This vehicle is going to kill someone. You lose fly by wire throttle. Last time I had my 14 year old son in the car. I am done with it. Ford says drive it as is and keep payting for it. I surrendered the irrepairable vehicle back to bozeman Ford. I am affraid this car will end up in some young moms hands and there will be fatalities.
Chime volume level when power lift gate is opening or closing is very low. This has resulted in the foot activated open/close being activated unintentionally and the lift gate coming down on my head, resulting in a bruise and bump from the latch. This complaint has been addressed by the dealer and Ford management. The vehicle has been returned to the dealer on three occasions for repair with no satisfactory results. I think the volume level should be increased so it can be heard when the lift gate is going up or down to prevent further injury. Thank you.
The contact owns a 2017 Ford Escape. While activating the automatic parallel parking assist, the vehicle failed to parallel park and crashed into a parked vehicle. The automatic parallel parking assist deactivated. The vehicle was not diagnosed or repaired. A police report was not filed and there were no injuries. The vehicle was towed. The manufacturer was made aware of the failure. The failure mileage was 150.
My Ford Escape 2017 developed heating and A/C problems. Purchased Ford Escape 2017 on 08/22/2016. On 10/13/2016, morning, I left home on I-40 eb toward western NY. I was on the road roughly 2-hrs before I detected burning smell in the car. Within minutes of burning smell, my Ford Escape 2017 heater output became unbearable on my right foot. I attempted to reduce the heater output by reducing heater's temperature dial to no avail. As the heat from the car's heater burned my right foot, the foot use to manage the accelerator & break, I turned the heat off. Using the A/C at maximum setting, wearing a winter coat & thermal under-shirt & steel-toe shoes, I completed trip. On 10/24/2016, took Ford Escape 2017, to Ford dealership in western New York for engine diagnosis (HVAC), evaluation & repairs. Ford dealership could not find the problem. Dealership stated to determine the heat source problem would require removing car's dash-board & front doors. Ford dealership refused to remove car's dash-board & front doors, stating Ford Motor Company would not paid the cost. Requested dealership to contact the Ford Motor Company manufacturer's representative for help, to no avail. Unhappy and frustrated I sought second Ford dealership's opinion. I demanded the new dealership contact manufacturer's representative for help. Dealership refused to request help & to date Ford Escape 2017 heat source problem remain unresolved.
A D V E R T I S E M E N T S
- Bayonne, NJ, USA