This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2017 Ford Escape is creating an extremely dangerous safety issue/situation with the auto stop/start function. When stopped in traffic-at a stoplight, at a stop sign, in the road waiting to turn left-the engine turns off and a message is displayed to "shift the vehicle into park and restart the engine". I have almost had other cars hit the back of my Escape because of this. It's very scary when this happens and takes time to shift to park and restart the engine with an impatient diver behind me. I have read numerous other complaints on this same issue on your website. Some of the NHTSA id #'s 11300434, 11297934, 11292126, 11291536, 11290647, 11290086, and 11288766. There are other complaints as well. Please, before someone is injured or killed issue a recall for this problem. I don't have the exact date this first occurred, but it has happened multiple times since October 2019. Also per NHTSA 10160883 and Ford communication no. Ssm 47492 from February 2018 this is an issue that has been a known issue for at least 2 years now. "some 2017 Escape vehicles built on or before 02-Feb-2017 may exhibit a no restart concern after an auto stop/start event. Upon attempting to restart, the instrument panel may display a message instructing the customer to shift to park and start the vehicle manually. To correct this condition, reprogram the body control module (BCM) using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14A068 and applicable labor operations in section 10 of the service labor time standards (slts) manual. If the BCM software is currently at the latest level available, refer to workshop manual (wsm), section 303-06A and/or powertrain control/emissions diagnosis (pc/ed) manual for an auto stop/start diagnostic trouble code (dtc) or gsb0000153 for auto stop/start system information and diagnostics."
My 2017 Ford Escape is exhibiting the problem described below and apparently known to Ford on or about February 2018. This is a dangerous situation that may occur when the car is stopped at a traffic signal or paused in an intersection waiting to make a left turn, or paused waiting to merge onto a highway. Although Ford was aware of this problem (via the bulletins shown) while the car was still under 36 month warranty, no mention was made of it. Now that the car is exhibiting the dangerous behavior, Ford will not honor the 36 bumper to bumper or 60 month power train warranty to correct. Quoted cost to repair could vary from $150 to several hundred more according to Ford service dept. This should be a recall item since it reflects a known manufacturing flaw. Per NHTSA 10160883 and Ford communication no. Ssm 47972: "some 2017 Escape vehicles built on or before 02-Feb-2017 may exhibit a no restart concern after an auto stop/start event. Upon attempting to restart, the instrument panel may display a message instructing the customer to shift to park and start the vehicle manually. To correct this condition, reprogram the body control module (BCM) using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14A068 and applicable labor operations in section 10 of the service labor time standards (slts) manual. If the BCM software is currently at the latest level available, refer to workshop manual (wsm), section 303-06A and/or powertrain control/emissions diagnosis (pc/ed) manual for an auto stop/start diagnostic trouble code (dtc) or gsb0000153 for auto stop/start system information and diagnostics."
Multiple times the Escape as been stopped at a light and the auto restart does not work. A message is displayed to shift the vehicle to park and start the vehicle manually. Very dangerous at an intersection when cars behind are moving.
The contact owns a 2017 Ford Escape. On three separate occasions, while at a stop light/sign, the eco boost system malfunctioned and the engine erroneously shut off. During the failure, the message "put the vehicle in park and restart the vehicle with the ignition key" was displayed. The cause of the failure was not determined. Skyline Ford (2510 commercial St. SE, salem, or) was notified of the failure. The manufacturer was not notified. The failure mileage was 26,000.
I've had multiple problems with this vehicle.1st problem is when I came to a stop at the set of stop lights in gloucester MA. The engine shut off. At that point I have to restart the car. It has happened on multiple occasions.it didn't happen at the dealership so was told it would have to happen when the had the car. 2nd problem, the engine light came on. The dealership said it just needed to be reset, 2 weeks later the engine light returned. Brought to dealership this time the dealership said the engine needed to be replaced due to coolant that was getting into the motor. I looked up problems with the 2017 Ford Escape and there were a lot of complaints about the engines needing to be replaced because of coolant getting into the motor or basically the head gasket had failed and is a known problem with the motor.they had my car for 4 weeks and had to pick up a rental car. I had to call the dealership to see if my car was finished. Because they never called. When I called I found out the car would be done in 2 days. When I received the car back it wasn't running the same as when I purchased it, plus it now pulls to the right while driving. 3rd, the clock in vehicle keeps changing time. Asked the dealership if there was a problem with the computer. They said no. 12/4/2019 2 weeks after getting car back, now it won't start and is dead in my driveway.
- Gloucester, MA, USA
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When I am at a stop light. The car will turn off, it is very dangerous. I have to restart the car. I almost have been in many accidents. I don't understand why there hasn't been a recall for this car. I see online that everyone is having this prroblem.
The info display bulb fault message, towing messages, cross traffic messages, etc. All are not working. The info center is not working and beeps every time it gives you a message which is about every 30 seconds. This problem seems to occur when the vehicle has come into contact with water - either rain or after washing it.
The auto stop start completely turns off when in stop/go traffic, red lights or turning right slowly which means it has to be started to run. This is not a safe feeling especially in san diego, ca where there is so much traffic.
The contact owns a 2017 Ford Escape. While driving 40 mph, the vehicle began to lose power and the battery warning indicator illuminated. The contact was able to park at a nearby parking lot. When the contact returned to the vehicle, she was unable to start the ignition. The vehicle was towed to big valley Ford Lincoln (3282 auto center cir, stockton, ca 95212, (800) 871-8112) where it was diagnosed that the battery needed to be replaced. The vehicle was repaired, but the failure recurred on November 6, 2019. The vehicle was towed back to the dealer where it was diagnosed with needing the body control module replaced. The vehicle was repaired, but the failure recurred two days later. The vehicle was not repaired again. The manufacturer was not notified. The failure mileage was 34,816.
I will be driving down the road and my lights will flicker and radio will cut out for a second. I have tried driving on city roads highways it still does the same thing.
This vehicle is equipped with auto stop/start technology. On several occasions the vehicle has failed to restart after the engine has auto stopped when the vehicle has been stopped for a red light. So the vehicle is stationary. The traffic light turns green, your brake lights come off but your vehicle doesn't auto re-start. You quickly put it in park press on the brake again and manually start the vehicle, all the time praying that the vehicle behind you doesn't crash in to your rear end...
Car over heated due to faulty part resulted in the engine suffering ' catastrophic damage'' in under 80K miles. Dealership had vehicle for three months. Less than a year later the vehicle has suddenly started dying and losing power while driving as well as at stops and displays a light that states 'auto start stop. Manual restart needed'. this car is going to get someone killed. It has stopped on the interstate, city streets, and in my driveway.
Check engine light came on, and codes indicate misfire. I have had the car back at the dealership 3 times now, and as of 9/10/19, it is waiting for a new long block. They said to expect as least 3 more after they had it for a full week. After reading about this issue, and having new coils installed, and spark plugs, it is my thought the coolant leaking into the cylinder is the issue. I will call on Monday to see about getting a new car, this has been a complete headache since the light came on 2 weeks after taking ownership in July. Each time light goes on, it is usually right after starting car, it drives fine but may idle ruggedly for a bit. One time, the light came on but turned off before I called dealership, then it came back on again, and I brought it right back to the shop. I am wondering at one point this car would be considered a loss since the dealership gives me a rental every time it is in the shop.
When braking with auto stop/start turned on, the car stalls and a notice pops up on the info screen saying to put the care in park and restart. It happens at least once a week and today it happened 4 times as I drove home on a busy street which required me to stop at lights. I have a picture if the info screen when it happens. The Ford dealer does not seem to be familiar with this problem and I just had my car serviced two weeks ago with no problems detected. Very scary and dangerous since this happens in traffic situations when people behind me arent expecting me to have to restart my car in the stop and go flow.
Purchased the 2017 Ford Escape from hertz car sales Feb 2019. It was under 50,000 miles at the time. Mileage now is around 58,000. The first few months did not have a problem, then going into summer, the car would occasionally have a rough idling start. Mind you at the time, my husband and I used it mainly to commute to work(20mins to get to work) and back with the grocery trips to the store occasionally. I'd say starting June around that month when the engine was started, sometimes a rough idling would happen and then the check engine light would come on too. The ac stopped working around this time frame and still does not work as of 9/5. it will not blow out cold ac but just regular temp air. In August we visited my husband's parents down in socal, and got it checked out by an autozone technician and a local mechanic on separate visits. Autozone concluded it was cylinder misfire. Local mechanic concluded it was the codes that needed reprogramming because when they scanned it, different codes would pop up and that was causing the ac to shut off. To this day still when the car is turned on, the check engine light would pop up and stay on for days at a time. Other days, it would be off. Today 9/5 there is no rough idling. Going to my Ford appt 9/6/19 to get it checked out. A Ford representative called my husband today confirming the appt and recommended us to trade in our vehicle. I read other complaints on this website before writing this complaint, and others have stated Ford has a service bulletin announcement out about this type of issue. After reading that, I opened another tab, looked at their website and they only have information regarding the takata airbags and found nothing on service bulletin announcements regarding this type of issue. I could not find it, so there is no page dedicated to it. I'm starting to believe it should be also mandated as a recall.
I was the owner of a 2017 Ford Escape with under 27000 miles. On 7/16/19, it had been parked for 6 hours at my place and I was awoken at 12:30 am by fire/police that my car was on fire. The fire started under the passenger hood area. The car is a total loss and fire dept determined it was an electrical fire. Still waiting on the actual cause of the electrical fire. I'm just glad that I was not in the vehicle or had anyone with me when the fire started. This is the secondary car I have gotten from sam pack's 5 star Ford in carrollton. The first car I purchased from that dealership was a 2015 Ford Escape pre-certified used but after a few months with issues, it turned out to be part of an insurance flood scam and was not looked over for it be certified used. They put me in a new 2017 Ford Escape which has now burned up. I have nothing from this whole situation. I have also called Ford customer relations and got a case number and was told someone would be contacting me. Still have not hear back from Ford and that was over 2 weeks ago. This seems to be bad business and there could be a potential serious defect with the car that could affect other consumers. At this point no one seems to know why/how the parked car caught fire. I have attached pictures of the car
A vehicle that just turned three years old is having extreme powertrain transmission failure and electrical sensor issues! I am having to replace the transmission in a car that has only 90,000 miles and is costing me over $4000 out of pocket! electrical error are happening from light malfunctions to bulb errors, cross sensors, and more
When breaking with auto stop/start turned on, the engine will completely stall out and a notice will pop up on the information screen staying to put the car in park and manually start the car. I bought my car a week ago and this has already happened twice. It's very scary as it could happen anywhere. I did some research and there's a forum filled with others who have experienced this too, and yet, no recall to fix it. Picture attached is from the forum as I don't have my phone near me while driving to take my own picture.
Around 4-6 times in the past 8 months the car stalls out when I am at a complete stop. It flashes a message to restart the car. Each time this happened I put the car in park and restarted the engine. This has so far been effective. I reported this to the dealership but they told me there was nothing they could do since they could not replicate the problem. I attached a picture of the restart message.
As an update to my previous complaint, the car has now been in the shop at Ford twice. The first time, the "fixed" the issue on the same day- they replaced a sensor that they said was bad and that we should have no more problems. The next morning, the same overheating message appeared and then again later that day. Got car immediately to the same Ford dealership. It has been one week since dropping it off. The first day, the service advisor called and said they had to reach out to Ford technicians because they had no idea what else it could be besides the sensor. Today, we received a call from Ford and was told they have not been able to duplicate the problem. Supposedly one of the technicians has driven the car 30 miles and has had no issues. We have multiple videos and shared them via text with the service advisor that showed the message we were receiving. This has happened 3 times now, in traffic while trying to accelerate, the "high engine temperature stop safely" suddenly appears and the engine basically shuts down, leaving you unable to stop safely at all.
A D V E R T I S E M E N T S
- Brookfield, CT, USA