This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Upon parking the vehicle in my driveway, the vehicle would not turn off after turning off he ignition and removing the key. All the dash lights were on as the would be normally and the engine remained running. Tired everything including in and out of gear, driving, turned key on and off several times, tired both keys. Googled and seen there had been similar issues with earlier models that resulted in a recall, but this is a 2017. Found some online suggestions and after an hour figured out where the fuel pump fuse was and removed it and the engine stopped. The dash still stayed lit up and had a warning to get engine serviced. Put key in ignition and turned to run not start position and vehicle cranked and tried to start. Could not get dash console to power down or look the doors, the horn would beep twice every time I tried to lock the doors. Ended up disconnecting the battery to kill the power to everything. Plan to take it to Ford today if I can get it started again.
Purchased new 2017 Ford Escape SE 4WD in 2017 - over the past several months intermittent shut off when auto stop engage at a stoplight. Then will not restart. Warning light comes on put car in park. Sometimes have to call aaa for assistance. Sometimes restart after 20 to 50 minutes. The incident happens without warning in dandgerous situation with oncoming cars at heavy intersections. And do 3 to 15 mile trips and park car. Sometimes the car will not start/crank. Call aaa for assistance. Sometimes restart/crank after 45-50 minutes on its own. Changed battery. No shut off for a few weeks. Incidents returned. Took to dealer twice. Last visit dealer was able to reproduce the shut off. Eec test and found codes P06E9 and P164C. Reprogrammed BCM. Driven 6 days since repair. One incident of short trip, park, no restart. Called dealer. Trying disengage auto stop button.
While driving, my check engine light went on, after I got gas, the car stalled several times before starting the car. While driving home, I got a "high temperature warning, pull over safely" also my heat was blowing cold air. After taking my car in, a tuneup was done as well as routine oil change. I was told radiator coolant was low. After a few day, the same thing happened again, took back to the mechanic and they found that the coolant is leaking but from deep inside the motor and will cost thousands of dollars to repair and I will be better off trying to trade in my car.. this is a known dangerous Ford issue and this car needs to be recalled. My car has been well maintained since I got it 2 years ago.
The steering wheel shakes when changing lanes at different speeds and it feels like there is no steering assist when doing this. I tried swapping tires but this didn't change things. It's really noticeable on the highway. I only have 47800 miles on the car.
Vehicle started to develop longer cranking to start, cold and warm...battery was weak, so I replaced it.. same symptoms, but developed relay chattering under hood in fuse/relay box when just opening either front door or inserting key...sometimes would start but then just die.. lucky car was in garage, so I would not attempt to drive it if it continued to run.. the only way to stop relay chatter was to remove PCM fuse or relay...called Ford, agreed to tow to my dealer.. vehicle was 3 yrs and 5 months, but under 11K miles.. took 3 days to find cause, ,.,the wire harness/fuse/relay box had short or break..they discovered it by wiggling the wire harness that connects to the fuse/relay box...I went to see it and after starting, he would wiggle the wire harness and vehicle would die, ,did it several times to show me..I said its a factory defect since the car was never in an accident, flood or fire. Ford agreed to pay half the cost of parts and labor since this isn't cover beyond 3yrs..to me this is a safety hazard, if I had been driving at highway speeds and it could have just died anytime, anywhere.. after repaired, I found Ford in Feb, 16, 2018 put out a tsb # ssm 47086, that describes my problem and defective part.. so Ford new about this on some 2017-18 Ford Escapes 3yrs ago...
For the last few days, intermittently, the ABS warning light would come on, then the traction control light, then the hill assist light, then the 4 wheel drive would disengage, and now the parking brake fault light. You never know when it will happen as it happens intermittently, and they don't all fault at the same time. It seems each consecutive day the number of problems grows. My greatest concern is that now the traction control light will flash and the throttle will become unresponsive. You never know when it may happen. Twice today it nearly caused an accident as I was pulling into traffic. The engine was running, but would not accelerate. A serious safety concern. I am filing this report just in case I get injured or killed before I can have it checked by a Ford dealer.
While driving my wife attemtpted to adjust the seat just a tiny bit when she started out, since I had driven iit previously, and she had adjusted it before she left but as I said she needed a slight adjustment forward. When she did this the forward lever kept going and would not stop crushing her against the steering column and the seat belt squeezing her, to the point she had to drive off the road and all she could do was get a toe on the brake because of being in such a compressed position and was able to skid to a stop. When she got home and explained it to me I went out and tried the forward seat button twice and it di the same thing, locked all the way forward. I tried a few more times but it did not do it.. took it to the Ford dealer and they said they can't get it to do the same thing and are kepping it overnight and will try in morning, and if it doesn't do it there is nothing they can do he said.
My vehicle is 3 years old. Instrument cluster died or just stopped randomly working. Ford won't do anything about it even though this is a manufacturer issue.
TONIGHT, 11/16/2020, MY ESCAPE STARTED TO IDLE ROUGHLY. THE TACHOMETER WOULD GO UP AND DOWN BY AT LEAST 500 RPM WITHOUT ANY INPUT FROM ME. THE LIGHTS WOULD FLICKER. THE DASHCAM I HAVE MOUNTED TURNED OFF. I TRIED MAKING IT HOME AND IT JUST DIED. LOST ALL LIGHTS. I SHIFTED TO NEUTRAL AND COASTED TO THE LEFT TURN LANE. WHILE DOING THIS, THE AUTO START SYSTEM TRIED TO RESTART THE CAR, EVEN THOUGH IT HAD BEEN PREVIOUSLY DISABLED. I TRIED TO START THE CAR MANUALLY, ABOUT FIVE OR SIX TIMES. IT FINALLY STARTED AND I WAS ABLE TO MAKE IT HOME. I TURNED OFF THE HVAC AUTO FEATURE, MY DASHCAM AND RADIO IN CASE IT WAS A VOLTAGE ISSUE. JUST ONE MORE ISSUE WITH THIS VEHICLE. THE ELECTRONIC PACKAGE IS FINICKY AND HORRIBLE. IT HAS A MIND OF IT'S OWN. I HAVE ALSO HAD THE DEALER DO THE SERVICE BULLETIN ON THE [XXX] SYSTEM. IT STILL ACTS UP OCCASIONALLY LEAVING ME DEAD IN THE WATER UNTIL I CAN SHIFT TO PARK AND MANUALLY RESTART IT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
1. hands free tailgate/trunk will automatically shut when objects or a persons body is present. Faub/ keys are not being pushed by accident, nor is there any movement under number that would sensor door to close. When it does do this, it takes quite a while for the sensor to realize there is an object there and takes some time to open again. 2. when vehicle slips on ice patces or large puddles of water--- when the traction light comes on my dash board, it seems to trigger my entire vehicle to shut completely down. Vehicle engine shuts off, steering wheel locks up, brakes stop working and no electrical from that point on. I have had this happen 3 times now, with the need to have to call a tow. For both complaints, Ford service says they cannot find anything wrong and cannot get either complaint to duplicate. Nothing has been done at this point by Ford to fix or compensate for any of this.
My car running normal up to yesterday, I went to whole foods and when I was going to turn it on the car completely out of power (battery) I went to autozone and the battery and alternator are good. Today I went to bountiful and again after being running good the car didn't start, I took the car with a tow truck to a mechanic shop and the mechanic check it and the mechanic said that I didn't find any problems.
I've had my car two years and multiple things have been an issue since purchase. Regardless, my most recent concern is my hill start not available light is on and traction control light is on and will not go off. I sent my car to a dealership to determine the issue and discovered the sasm needed to be repaired. However the dealership stated that this does not become an issue unless the car has been in an accident. My car has never been in an accident now nor prior to my purchase. Car fax show no records of any damage to the physical body of the vehicle. The dealership had no other explanation as to why these lights would have been activated and I'm very concerned that it will cause further damage to my car. Again I've only had the car two years and would like to have it longer, if something can be explained about this issue.
The car will turn off when stopped (ex. At a light) and a message comes up saying "auto startstop shift to P restart engine". I do this and it restarts without issue. This has only happened a few times and at various times. Ex. once in morning cold weather, once in afternoon in mild/warm weather. I bought car new and this has only started happening now (3 years after car was bought).
Vehicle stalls and must be taken out of drive and restarted when automatic engine stop feature is engaged. This is intermittent and occurs without apparent pattern when the vehicle is stopped.
My car has had an issue twice involving squirrels/rodents chewing through wires and has cost quite a bit of money. Even when the car was under warranty the dealer stated this issue is not covered. I have seen many instances of this happening to others on the internet and the dealer also says it has been happening quite often. I have read that the wiring covering has been changed from petroleum based to soy based for environmental reasons and rodents love to eat the soy based wiring. My family has had many cars parked in the driveway over the years and this being the newest car is the only one that has had this problem. I would think that car manufacturers being aware of this issue would have come up with a solution by now such as spraying the wires with something that tastes bad to the rodents or coming up with another environmentally friendly solution to avoid this issue and expense to the consumer.
Everytime auto start stop is initiated and I release the brake my vehicle shuts down with the notification "shift to P and restart engine." This has happened numerous occasions. It happened in traffic and nearly caused a wreck. The person saw I released the brake and expected me to but I'm stalled because of this. I'm tired of having to to manually turn auto start stop off. There are 1000S with this issue and a recall needs to be made. I bought the vehicle from carmax Sept 2019. When I bought the vehicle the bump to bumper warranty had already expired.
When stopped at a red light or stop sign or any other reason, my Escape will shut off and the display will show "auto startstop shift to P restart engine". the auto startstop light is orange instead of green when this occurs. It is not every time, but is is occurring more frequently. The transmission will still be in drive when this occurs.
A D V E R T I S E M E N T S
- Wyandotte , MI, USA