This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On 3 separate occasions, my vehicle shut off while I was driving. The lights flickered off, the brakes worked at approx. 30% after the car shut off and I had minimal steering capabilities and no acceleration capability. The car has also repeatedly been found with a dead battery (around 10 times now) when it has a brand new battery and alternator, and nothing within the vehicle has been left on to drain the power.
The contact owns a 2011 Ford Escape. While driving approximately 6 mph pulling into a parking spot, the vehicle lost steering power. The failure was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that there was no recall. The failure mileage was approximately 129,000.
Car would not start. Once started, power steering completely out. Had to drive home with no power steering.once power steering came on a day later, air is not working.
The contact owns a 2011 Ford Escape. Without warning, the eps failed and the steering wheel became extremely tight. The contact had to cautiously park the vehicle due to the failure. The dealer was notified. The manufacturer stated that the vehicle was excluded from NHTSA campaign number: 14V284000 (steering). The contact was uncertain of when the vehicle would be diagnosed and repaired. In addition, the contact was included in NHTSA campaign number: 16V777000 (fuel system, gasoline). The interim notice indicated that parts were not available. The approximate failure mileage was 106,000. VIN tool confirms parts not available.
Power steering started randomly going out. Sometimes T would work again by turning off and turning back on the vehicle but that was only temporary. I took the Escape to a Ford dealer to get it looked at. This year was included in the steering recall (14S05) but for some reason, this VIN was not included even though it is the same problem and was the same fix as the recall is. Frustrating. I did call to let Ford know the problem and asked if they would include my VIN since it had the same problem. They said no because it's tracked by VIN and mine isn't included. The car was at 80,000 miles when this happened.
- Lansing, MI, USA
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The contact owns a 2011 Ford Escape. While driving 50 mph, the power steering became difficult to maneuver. The power steering warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the steering torque sensor failed and needed to be replaced. The vehicle was repaired. The contact stated that the vehicle was previously repaired per NHTSA campaign number: 14V284000 (steering). The manufacturer was made aware of the failure. The failure mileage was 77,666.
Started car to go to lunch, pulling out of parking lot steering wheel locked up, pulled in lot across street and left car running, man checked and steering still locked. Turned car off and re-started...steering wheel unlocked. Miles on car 110886.7, date, 09/28/2016
Lost power steering assist while driving vehicle at approx. 35mph. It was all I could do just to get it back home. I couldn't even turn it to get into my garage! I did some research on this problem and found that a recall had been issued for vehicle years 2008-2011. I called the dealer and was told that my vehicle was not included in this recall since it was manufactured on May 26 2011. My problem is: I'm having the identical problem and who's to say that these parts weren't manufactured at the same time the defective ones were?
The contact owns a 2011 Ford Escape. While driving approximately 5 mph, the power steering failed without warning. The vehicle was driven to a mechanic, but was not diagnosed. The VIN was excluded from NHTSA campaign number: 14V284000 (steering). The manufacturer was not notified. The approximate failure mileage was 74,000.
The contact owns a 2011 Ford Escape. While in reverse, the steering wheel suddenly became locked and would not turn. The contact indicated that the failure occurred on two separate occasions. The vehicle was taken to an independent mechanic who diagnosed that the electronic steering torque sensor was faulty and needed to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 119,000.
4 separate times while driving, the steering wheel completely locked up and could not turn the steering wheel at all. Luckily, was able to stop, turn car off, restart, and the steering wheel unlocked and was able to proceed. This all happened within two weeks. Very scary situations.
The contact owns a 2011 Ford Escape. While driving and making a turn, the steering wheel became difficult to maneuver. In addition, the fuel fill inlet warning light illuminated. The failure recurred intermittently. The vehicle was taken to an independent mechanic where it was diagnosed that the electronic power steering failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was made aware of the failure. The failure mileage was unknown. Updated 09/22/16
The contact owns a 2011 Ford Escape. While driving approximately 15 mph and coming to a stop, the power steering failed without warning. The contact took the vehicle to the dealer where it was diagnosed that the steering column needed to be replaced. The VIN was excluded from NHTSA campaign number: 14V284000 (steering). The manufacturer was made aware of the failure. The failure mileage was 49,112.
Power steering started going out at the beginning of June 2016. If I shut the car off and turn it back on, it will work. But, not always. It tends to go out when turning corners, but just this week, it went out while driving straight on the highway. There is no recall on this by Ford even though I have seen thousands of people with the same car and the same problem!
The power steering randomly goes out. Sometimes immediately upon turning the vehicle on, other times while driving down the high way, sometimes while driving slow, or turning. It is completely random. The quick/temporary fix is to turn the vehicle back off and on again and it goes away for a while. I took the vehicle in to Ford and they have to replace the steering column which comes to a total of around $1500. This is the same problems other vehicles had that were a part of the recall. My year is included in the recall but for some reason my VIN is not.
I filed a complaint the other day but it has gotten so much worse that I had to take it to the dealer. They told me that the pscm was bad. Almost $1300. It will have to wait until I have the money for it. This is the same problem as recall #14S05 but it does not reach our manufacturer date. It is time for them to step up and extend the recall to cover all of the dates before someone gets killed when the power steering goes out in the middle of a turn like happened to me the other day. I was making a left turn in the inside turning lane when it stopped working. Not only did I lose power steering but it snatched the wheel out of my hand. I almost hit the car next to me before I got control of it. If my wife had been driving, and it is her vehicle, she would have hit the car next to her. I find it hard to believe that we are the only ones complaining about this. They need to do something about this because it is going to put a financial hardship on us to get it fixed.
Last year it began when the vehicle was started the power steering would not work. You could shut the engine off and restart it and it would work. As time went by it happened more frequently and I called the Ford dealer about a recall someone had told me about and was told that our Escape was not included and that I should file a complaint with you. I did that last year and have gotten no response. It has gotten progressively worse. It has been shut off and restarted so many times that it killed the battery. It still had volts but no longer had enough cold cranking amps to start the engine. Now it has happened a couple of times while I was driving. When it stops it almost snatches the steering wheel out of your hands. There is never any warning and no warning lights come on. Sometimes when it is quiet in the car I can hear a click come from the steering column and it either quits working or if it was not working it start back. Three days ago it happened while I was in the middle of a turn at an intersection that has two turn lanes and I almost hit the car next to me. If it had happened while my wife was driving she probably would have hit them. There is a good possibility of this as it is her vehicle. I am driving it this week because I am a little uncomfortable with her driving it. I live in Maryland and work all week in New Jersey. I hope it does not happen while I am on the NJ turnpike as people on there like to stay close and goes fast. I really have no choice because we have to be able to go to work and cannot afford to have it fixed. My understanding is that there are several possibilities that go from software programing, sensor replacement or steering column replacement. It is obvious from the symptoms that it should be included in the recall but has not been.
Power steering assist randomly malfunctions causing loss of power steering at both low speed and high speed both going straight or turning. This has happened multiple times. Ford has a recall on this issue, however my vehicle is not listed under the recall despite being manufactured at the specific plant they identified the problem with. The recall date started one month after my vehicle was manufactured. Ford is very much aware of the mechanical failure and refuses to cover the cost of repairs for their manufacturing defect that they have been aware of since 2009. The recall number is 14S05.
The contact owns a 2011 Ford Escape. The contact stated that the steering wheel was loose. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The vehicle was not diagnosed nor repaired. The approximate failure mileage was 150,000.
A D V E R T I S E M E N T S
- Ithaca, NY, USA