This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Escape. The contact stated that while driving at 15 mph, the steering wheel failed without warning. The vehicle was taken to robberson Ford located at: 2100 ne 3rd bend or 97701 541 382 4521, where it was diagnosed that the steering pump, steering column, and steering angle sensor needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The vehicle failure mileage was 45,000.
Complained about steering column for 2011 Ford Escape. I keep tell page Ford in AZ. About my problem with steeing column. They not will to help the customer about there problem with vehicle. It hard to driver I kept tell them it hard to driver.
While making a turn I lost my power steering causing my to almost hit another car head on. I was able to force the wheel to turn and get off the road. I turned the car off and when I restarted it I was able to drive with power steering again.
While driving the battery light came on, power steering went out, then all power to dash went out, pulled over and couldn't roll up the windows, no power at all, let it sit for a minute and was then able to roll up the windows.
I got into a car accident when driving. A car swerved into my lane and the power stealing gave out as I attempt to swerve into another lane for safety to get out of the way. Defective power steering cays ed accident and injury. Fraudulent concealment of defects (Ford junk cars rip off ) went to Ford in November 2016 about power stearing after they reported numerous times their was nothing wrong with the steering. They finally told me, after the steering completely stopped working, that they already fixed the power steering in a previous recall. Liars!!!! I have the receipt from the previous visit and no power steering was fixed. Same old part is in car. And now I have to pay$1200 dollars! I called Ford and they say the recall expired and I never brought my car in... if that's so why do I have service reciept. Liars!
The contact owns a 2011 Ford Escape. While driving 5 mph, the power steering became difficult to turn and the traction control indicator on the instrument panel illuminated. The vehicle was towed to an independent mechanic who diagnosed that the steering column needed to be replaced. The vehicle was repaired. The manufacturer stated that the vehicle was not included in a recall. The failure mileage was 86,662.
When driving in a low speed in a city street, all of a sudden the steering wheel won't steer it felt so hard that I had to stop on the side of the road to prevent to get into accident. I checked online if there's issue or recall on this vehicle. There's a recall for this issue but when they type the VIN # it's not included and dealership said it will cost $2,000 to fix it.not sure why this is not included for recall...
Driving and power steering did not work. It was very hard to steer car to stop. When I turned of ignition and restart vehicle the power assist works for a while. There was a recall on approx 1.3 million vehicles. My VIN # is not included......?? doesn't make sense.
This vehicle has experienced a loss of power steering while driving. Console displays "power steering assist fault". dealer diagnosed a faulty steering shaft torque sensor (dtc B2278). Dealer also confirmed that the part number of the faulty torque sensor is (cl8Z-3F818-a). This issue seems to be the exact same as Ford recall 14S05 and NHTSA campaign 14V284000. This Escape is experiencing the same symptoms as recall 14S05 and the vehicle was manufactured within the dates specified in the recall, however, the VIN does not currently include this vehicle in the recall.
The contact owns a 2011 Ford Escape. While driving, the power steering failed without warning. The vehicle had to be restarted to operate normally. The vehicle was taken to a dealer where it was diagnosed with needing a new power steering torque sensor. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The approximate failure mileage was 89,000. Updated 04/11/17
We purchased a used 2011 Ford Escape on Jan 17,2017. After leaving the dealership and driving home, the power steering failed while backing out of a driveway. We turned the vehicle off, and restarted it. The power steering was functioning again. As we turned the corner on my street, the power steering failed again, causing the vehicle my daughter was driving to go straight toward a light pole on the corner. We stopped the vehicle and we were able to force the steering manually to turn into our driveway. I contacted the non-Ford dealer to advise them what had happened within 30 minutes of leaving their dealership. Repairs have not been made yet. Ford says that my VIN is not under the recall, despite having the same problem that the recall states. I researched our vehicle and contacted Ford to file a complaint. There was a recall issued on may, 2014. Here is the recall: Recall number 14V284000 recall date 05/29/2014 component steering:electric power assist system summary Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the electric power steering (eps) assist. Consequence if power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash. Ford's number for this recall is 14S05 attached is the coding from the dealership.
Electric power assisted steering system failed while driving on the highway, it failed as I was turning a corner. No power steering available. Had it towed to the kendall Ford in eugene or. They would have to replace the whole unit, this unit has previously failed 3 times on other vehicle of my type. The total repair cost is $1,400 my car only has 58,000 miles on it, I think Ford needs to stand behind their product, especially when this has been an ongoing problem (3times) on cars like mine.
On 3 separate occasions, my vehicle shut off while I was driving. The lights flickered off, the brakes worked at approx. 30% after the car shut off and I had minimal steering capabilities and no acceleration capability. The car has also repeatedly been found with a dead battery (around 10 times now) when it has a brand new battery and alternator, and nothing within the vehicle has been left on to drain the power.
The contact owns a 2011 Ford Escape. While driving approximately 6 mph pulling into a parking spot, the vehicle lost steering power. The failure was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that there was no recall. The failure mileage was approximately 129,000.
Car would not start. Once started, power steering completely out. Had to drive home with no power steering.once power steering came on a day later, air is not working.
The contact owns a 2011 Ford Escape. Without warning, the eps failed and the steering wheel became extremely tight. The contact had to cautiously park the vehicle due to the failure. The dealer was notified. The manufacturer stated that the vehicle was excluded from NHTSA campaign number: 14V284000 (steering). The contact was uncertain of when the vehicle would be diagnosed and repaired. In addition, the contact was included in NHTSA campaign number: 16V777000 (fuel system, gasoline). The interim notice indicated that parts were not available. The approximate failure mileage was 106,000. VIN tool confirms parts not available.
Power steering started randomly going out. Sometimes T would work again by turning off and turning back on the vehicle but that was only temporary. I took the Escape to a Ford dealer to get it looked at. This year was included in the steering recall (14S05) but for some reason, this VIN was not included even though it is the same problem and was the same fix as the recall is. Frustrating. I did call to let Ford know the problem and asked if they would include my VIN since it had the same problem. They said no because it's tracked by VIN and mine isn't included. The car was at 80,000 miles when this happened.
The contact owns a 2011 Ford Escape. While driving 50 mph, the power steering became difficult to maneuver. The power steering warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the steering torque sensor failed and needed to be replaced. The vehicle was repaired. The contact stated that the vehicle was previously repaired per NHTSA campaign number: 14V284000 (steering). The manufacturer was made aware of the failure. The failure mileage was 77,666.
A D V E R T I S E M E N T S
- John Day, OR, USA