This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving at low speed on a side street, power steering quit working and error "power steering assist fault" came up. Power steering completely inoperable. With much difficulty vehicle driven to Ford dealership. Could not be driven by person without extreme strength. Unsafe for anyone to drive! advised that not included in recall and cost to repair almost $1200.
The contact owns a 2011 Ford Escape. While the vehicle was in motion, the steering wheel seized and was extremely difficult to turn more than once. The failure was randomly progressing. The contact notified the dealer of the failure and they indicated that the vehicle was not included in NHTSA campaign number: 14V284000 (steering). The vehicle was to be inspected and diagnosed. The manufacturer was notified of the failure and provided no remedy. The approximate failure mileage was 126,000.
The contact owns a 2011 Ford Escape. The contact stated that while driving at approximately 70 mph, the steering wheel seized without warning. The failure recurred numerous times. The vehicle was taken to an independent mechanic where it was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The failure mileage was approximately 78,000.
When starting the vehicle the power steering will not engage. After one or more tries it will finally engage. On more than one occasion the steering disengaged while backing out of the driveway and had to be stopped and restarted as above. My local garage found error code B1342 and confirmed by a Ford dealer. The code mean the steering column must be replaced. The dealer said the vehicle in not covered by the recaĺL 14S05. I spoke to Ford customer service and a case # was opened. When I called to inquire kevin said a case should not have been opened and an internal inquiry would be started. Ford obviously doesn't want complaints recorded. This is a Ford mistake and a safety issue and should be corrected at their expense. Ford executives are unaccountable and apparently only worried about the bottom line and their bonuses. They tried to meet their safety obligation by updating software in some vehicles that warns steering is about to fail. That is unethical and no help when going 70 mph on a three or four lane highway. This reminds me of the pinto fiasco.
While driving the car there was a loss of power steering. Drove home on local city streets with difficulty. The next day the power steering was available after starting the car. Checked on internet and found that Ford has had a problem for years with the model vehicle. Went to the Ford dealer and was told that the vehicle was out of warrenty. Called Ford service rep and was told to have the vehicle checked and that because of the low mileage, they may repair it.
- Indianapolis, IN, USA
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Electronic power steering unit failed while driving in a rural setting on a 2011 Ford Escape with 67287 miles. The car was able to be controlled but with great effort. This unit has been the subject of previous recall 14V284000, however this vehicle was manufactured after the cutoff date according to Ford customer service. ( case #8247746-B4F4D1). It does not appear that the recall was extensive enough as this unit failed in the same mode as those previously recalled. The local Ford dealer quote for repair was $705 parts and $322.50 labor.
When driving car going about 45mph.car shut off and wrench will appear on dashboard. I have been able to coast off the road, shut off car wait for a few minutes and restart car. I am in fear that car will shut off in area where there is no shoulder and I will be hit from behind. There seems to be a pattern building with this same problem, same model, same year.
The contact owns a 2011 Ford Escape. While driving approximately 30 mph, the steering wheel seized. The failure recurred multiple times intermittently. The vehicle was taken to a dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.
The contact owns a 2011 Ford Escape. While driving at various speeds, excessive force was required to maneuver the steering wheel. The vehicle was towed to the dealer where it was diagnosed that the steering torque sensor failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 60,000.
The power steering suddenly didn't work. Upon several restarts, it began working again but sometimes stops working while the car is moving. This event has been repeated several times. There is a recall for 2008 - 2011 Ford Escapes but mine was not included in the recall but has the same dangerous problem as the cars that were recalled. Ford will not tell me why my 2011 was excluded from the recall. The cost of repair is approximately $1,000. I don't believe I should have to pay for a dangerous defect that Ford has acknowledged but won't include my car.
The contact owns a 2011 Ford Escape. While driving approximately 50 mph around a curve, the steering wheel seized without warning causing the contact to drive off the road. The vehicle was towed to a dealer where it was diagnosed that the steering gear failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The failure mileage was approximately 91,196.
The contact owns a 2011 Ford Escape. While making a left turn at a low speed, the steering became difficult to maneuver without warning. The vehicle was taken to a dealer where it was serviced under NHTSA campaign number: 14V284000 (steering); however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that an unknown sensor related to the steering needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the steering column assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 65,000.
I bought this car in 2012 and have since noticed the vehicle losing the ability to accelerate. No matter how far I push down on the gas it will not accelerate. After a minute or two of stalling, it will sputter and shut off. I took it to the auto shop to make sure that it was not misfiring a piston, or that their was anything immediately wrong, but they could not give me an answer to why it would not accelerate. My transmission also stalls in gears and will not shift when driving down the road. Same deal took it in and received no answer. The back hatch glass also leaks terribly when it rains and I cannot get it to seal at all.
The contact owns a 2011 Ford Escape. The contact stated that while driving approximately 50 mph, the steering wheel became difficult to turn without warning. The vehicle was taken to the dealer and diagnosed that the power steering control module had failed and needed to be replaced. The vehicle was not repaired. The dealer stated that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was made aware of the failure. The approximate failure mileage was 117,000.
Drove a little over 2 miles, everything was fine.came to a stop at a red light. When the light turned green I started to pull out and I nolonger had any power steering and there was now a light on the instrument panel advising of N traction off. I went home and waited till morning and drove to my regular mechanic.they checked it out and told me to take the car to Ford because this was a recall and should be covered by Ford. The Ford dealer said that this was not covered because I had brought my car in for that recall last year when they sent me the notice and my steering column and electrical was ok at that time. So one year later and $1100. Later this part breaks and Ford does not think it is responsible because it wasn't broke when they looked at it a year ago. This could have been tragic if I had been driving on the highway or if someone had pulled out in front of me as it was very difficult to turn the wheel to avoid anything.I frrl that this is an ongoing problem with the power steering in this Escape and Ford knows about it and is not standing behind it recall/. the dealer said this was his third such problem in the last two weeks and Ford will not take care of them I did contact Ford Motor Corporate about this bill and they told me the program was closed because my car had been inspected and did not need this work done at that time.
I was crossing a highway and when I stepped on the gas I had no power! just a few weeks before it was at Ford for a torque and steering recall. When I called Ford to inform them what happened they said I will have to pay $130 for them to diagnose it! I'm not happy with Ford response. This is a real danger and they need to take it serious!
When driving the steering wheel seems hard to control. The SUV seems to sputter as I press on the accelerator, and the engine (motor) seems to miss when acceleration is between 20 and 40 mph. Next, when accelerating past 60 the engine missing or (cutting out symptom) occurs.
The contact owns a 2011 Ford Escape. The contact stated that while driving at various speeds, the steering wheel seized and excessive force was required. The failure occurred on multiple occasions. The vehicle was not diagnosed or repaired. The contact stated that the VIN was not included in NHTSA campaign number: 14V284000 (steering).the manufacturer was not notified of the failure. The approximate failure mileage was unavailable.
The contact owns a 2011 Ford Escape. While attempting to start the vehicle, the power steering failed without warning. The failure occurred on multiple occasions. The vehicle was taken to a dealer for diagnostic testing, but the results were unknown. The vehicle was not repaired and the manufacturer was notified of the failure. The approximate failure mileage was 30,000.
The vehicle was taken into a Ford dealership to be serviced and after that the control module for the airbags went out. The part had to be ordered and while we were on vacation the steering began locking up and the traction control lights began showing disabled. Also, the car began saying to resync something because the tire pressure was low when it was just fine. After returning from vacation and the steering column totally locking up several times, the dealership now tells us that additional control modules are out. When the steering locks it requires stopping no matter where you are at and turning off the vehicle to reset and then starting it again. This probably happened a dozen or more times on busy highways. This vehicle is roughly three years old and they can't even say why the modules are continuing to go out and if fixing them will even solve the problem. The dealership also indicated that the traction control issue could cause the vehicle to roll on curvy roads. I spoke with customer service and they said to bad, this is not on their list of items that they have to fix. They will let engineering know but no guarantee that they will even respond to this issue. Will never buy a Ford again in this case as this is going to cost roughly $2500 - $3500 to fix and nothing to say it won't go out again. I have never had an electronic control module go out on any other vehicle let alone after 3 years and Ford is not helpful.
A D V E R T I S E M E N T S
- Pensacola, FL, USA