This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
For some inarticulate reason, my 2011 Ford Escape doesn't qualify for the power steering shaft torque sensor recall - wth"?" I have intermittent power steering. When it works, the steering wheel shimmies and shakes so badly, I'm afraid to drive it. Sometimes I have to turn my car on & off 3 or 4 times to get the power steering to work.
The contact owns a 2011 Ford Escape. While driving approximately 25 mph, the steering failed. The contact had to use excessive force to steer the vehicle. There were no warning indicators illuminated. A local dealer was not contacted. The manufacturer was notified of the failure and advised the contact that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The vehicle was not repaired. The VIN was not available. The failure mileage was approximately 104,000.
I am having the same steering issues as described in hundreds of complaints by other 2011 Ford Escape owners. The power steering seems to quit and lock-up making it almost impossible to turn the steering wheel. This seems to be a common problem with the 2011 Ford Escapes, so much so that Ford has issued a factory recall for this very problem with this model year Escapes. My vehicle (also a 2011 Ford Escape) displays all the exact same symptoms, yet according to Ford, my vehicle doesn't qualify for the recall. Why does one model not qualify when other models with the same issues are recalled? seemingly, I am not the only person having this problem.
The contact owns a 2011 Ford Escape. While driving approximately 25 mph, the steering lost power without warning. The vehicle was taken to the dealer (mccafferty Ford, langhorne, pa, 877-692-8282) and was informed that there was no recall. The manufacturer was made aware of the failure and stated that there was no recall. The failure was not diagnosed or remedied. The failure mileage was approximately 69,000.
The electric power steering assist is defective so that when I turn the wheel, the car rumbles. The issue was diagnosed by a trusted mechanic. The defect could result in reduced precision in steering the car. The steering malfunctions at low speeds below 40 mph when I am trying to park my car or turn right on a road. The entire car rumbles and the steering wheel shakes.
- Chicago, IL, USA
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After a 2.5 hour out of town trip, once I came into town and slowed down to the speed limit, the steering wheel got very hard and I had a hard time controlling the vehicle at low speeds while driving on city streets. Because the steering wheel was hard, maneuvering the vehicle for turns or changing lanes was very difficult and require the use of excessive force. After reaching my destination I powered the vehicle off; when I powered it back on everything was back to normal. There were no service engine lights that came on to indicate any problem other than the steering wheel getting very hard at low speed. I found a recall online for 2011 Ford Escapes involving the electronic power steering but when I provided my VIN number to the dealership they stated the recall did not apply to me. I feel that this safety recall does in fact apply to my vehicle but was overlooked for some reason. Recall number is 14S05.
The contact owns a 2011 Ford Escape. The contact stated that while driving at 15 mph, the steering wheel failed without warning. The vehicle was taken to robberson Ford located at: 2100 ne 3rd bend or 97701 541 382 4521, where it was diagnosed that the steering pump, steering column, and steering angle sensor needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The vehicle failure mileage was 45,000.
Complained about steering column for 2011 Ford Escape. I keep tell page Ford in AZ. About my problem with steeing column. They not will to help the customer about there problem with vehicle. It hard to driver I kept tell them it hard to driver.
While making a turn I lost my power steering causing my to almost hit another car head on. I was able to force the wheel to turn and get off the road. I turned the car off and when I restarted it I was able to drive with power steering again.
While driving the battery light came on, power steering went out, then all power to dash went out, pulled over and couldn't roll up the windows, no power at all, let it sit for a minute and was then able to roll up the windows.
I got into a car accident when driving. A car swerved into my lane and the power stealing gave out as I attempt to swerve into another lane for safety to get out of the way. Defective power steering cays ed accident and injury. Fraudulent concealment of defects (Ford junk cars rip off ) went to Ford in November 2016 about power stearing after they reported numerous times their was nothing wrong with the steering. They finally told me, after the steering completely stopped working, that they already fixed the power steering in a previous recall. Liars!!!! I have the receipt from the previous visit and no power steering was fixed. Same old part is in car. And now I have to pay$1200 dollars! I called Ford and they say the recall expired and I never brought my car in... if that's so why do I have service reciept. Liars!
The contact owns a 2011 Ford Escape. While driving 5 mph, the power steering became difficult to turn and the traction control indicator on the instrument panel illuminated. The vehicle was towed to an independent mechanic who diagnosed that the steering column needed to be replaced. The vehicle was repaired. The manufacturer stated that the vehicle was not included in a recall. The failure mileage was 86,662.
When driving in a low speed in a city street, all of a sudden the steering wheel won't steer it felt so hard that I had to stop on the side of the road to prevent to get into accident. I checked online if there's issue or recall on this vehicle. There's a recall for this issue but when they type the VIN # it's not included and dealership said it will cost $2,000 to fix it.not sure why this is not included for recall...
Driving and power steering did not work. It was very hard to steer car to stop. When I turned of ignition and restart vehicle the power assist works for a while. There was a recall on approx 1.3 million vehicles. My VIN # is not included......?? doesn't make sense.
This vehicle has experienced a loss of power steering while driving. Console displays "power steering assist fault". dealer diagnosed a faulty steering shaft torque sensor (dtc B2278). Dealer also confirmed that the part number of the faulty torque sensor is (cl8Z-3F818-a). This issue seems to be the exact same as Ford recall 14S05 and NHTSA campaign 14V284000. This Escape is experiencing the same symptoms as recall 14S05 and the vehicle was manufactured within the dates specified in the recall, however, the VIN does not currently include this vehicle in the recall.
The contact owns a 2011 Ford Escape. While driving, the power steering failed without warning. The vehicle had to be restarted to operate normally. The vehicle was taken to a dealer where it was diagnosed with needing a new power steering torque sensor. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The approximate failure mileage was 89,000. Updated 04/11/17
We purchased a used 2011 Ford Escape on Jan 17,2017. After leaving the dealership and driving home, the power steering failed while backing out of a driveway. We turned the vehicle off, and restarted it. The power steering was functioning again. As we turned the corner on my street, the power steering failed again, causing the vehicle my daughter was driving to go straight toward a light pole on the corner. We stopped the vehicle and we were able to force the steering manually to turn into our driveway. I contacted the non-Ford dealer to advise them what had happened within 30 minutes of leaving their dealership. Repairs have not been made yet. Ford says that my VIN is not under the recall, despite having the same problem that the recall states. I researched our vehicle and contacted Ford to file a complaint. There was a recall issued on may, 2014. Here is the recall: Recall number 14V284000 recall date 05/29/2014 component steering:electric power assist system summary Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the electric power steering (eps) assist. Consequence if power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash. Ford's number for this recall is 14S05 attached is the coding from the dealership.
Electric power assisted steering system failed while driving on the highway, it failed as I was turning a corner. No power steering available. Had it towed to the kendall Ford in eugene or. They would have to replace the whole unit, this unit has previously failed 3 times on other vehicle of my type. The total repair cost is $1,400 my car only has 58,000 miles on it, I think Ford needs to stand behind their product, especially when this has been an ongoing problem (3times) on cars like mine.
A D V E R T I S E M E N T S
- Kennewick, WA, USA