This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Lost power steering while driving to work. The car is extremely difficult to steer at this time. I found a recall (14S05) for steering problems with my year Ford Escape, but my VIN is not affected. How can that be, Ford? stand by your product!!
The contact owns a 2011 Ford Escape. While driving at unknown speeds, the steering wheel was difficult to move left or right. There were no warning indicators illuminated. The contact restarted the vehicle and the steering wheel returned to normal. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified and did not assist. The failure mileage was 49,000.
The contact owns a 2011 Ford Escape. While attempting to make a right turn, the steering wheel seized and was extremely difficult to turn. The contact stated that the traction control and power steering indicators illuminated. The contact was able to drive the vehicle home. The dealer (spurr Subaru, 6331 brockport spencerport rd, brockport, NY 14420) was contacted. The manufacturer was also contacted and stated that the vehicle was not included in NHTSA campaign number: 14V284000 (steering). The vehicle was not diagnosed or repaired. The approximate failure mileage was 120,000.
Very often as I'm driving the power steering will go out making it very dangerous to turn the wheel will just jerk away.. also the fuel tank has always been an issue. Now I am unable to pump gas without gas leaking out. The wheels and tires always go flat I'm thinking something to do under truck
- Orlando, FL, USA
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Frame failure, "K" frame supporting the engine, transmission and steering components fractured making the vehicle undriveable. This issue was a recall on 2001-2004 Escapes.
2011 Ford Escape XLT 3.0L experienced power steering failure while operating the vehicle and in motion twice in past 12 months. Vehicle was operated on a city street and both instances were spontaneous. Vehicle was stopped, shut down and restarted after 10 minutes. Power steering resumed without further incident both times.
My scape 2011 suddenly loss of steering assist while I am driving, I was investigation and I found a recall number: 14S05 ' electric power steering for certain models 2008- 2011 Ford Escape, the issue here is that only certain models where recalled for dealer revision and my VIN is not included in the program, so there are other models with same problem Ford should open the program for other Escape models, lossing steering assist could increase risk of an accident
Electronic power steering is out just like the recalled Ford Escapes from 08-11 recall. Vehicle was being driven in town and making turns when this happened. Vehicle was driving on busy roads in the city and became impossible to turn.
Power steering went out when backing up. Informed by dean sellers Ford in troy, Michigan that the torque sensor failed and it would cost me 1400 dollars to get it fixed and unlike other Escapes from the same year with a similar problem, mine in not under recall. This does not seem right. Have always owned Ford and stepfather worked for them for 30+ years. Hope that Ford will stand by its product. Have 110,000 miles on it and we were hoping for more.
Takata recall- while driving through my neighborhood at 20mph I lost complete power steering in my vehicle and was unable to turn left or right. After doing some research and having the repair fixed, it was stated that the steering torque sensor went out and was unable to detect driver steering input. Aligning with the current recall 14S05. Because my VIN is not associated with this recall Ford is not willing to cover the repair cost.
The contact owns a 2011 Ford Escape. The vehicle was taken to the dealer (varsity Ford, 3480 jackson road, ann arbor Michigan 18106) for a scheduled oil change. The mechanic informed the contact that the power steering control module needed replacement. The vehicle was not repaired. The manufacturer was notified of the failure and opened case number: Cas14691951. The approximate failure mileage was 120,000.
Steering on my 2011 Ford Escape has stopped working and it is very hard to turn especially when you're at a stopped position. It all of the sudden started and Ford will not repair it on recall. Ford sucks!!! I will never buy another Ford in my lifetime!!!! I cant even drive it because my arms and hand have chronic pain and this is only vehicle I have
The contact owns a 2011 Ford Escape. While the vehicle was driving various speeds or idling, the steering wheel shook violently. Also, the engine and power steering assist warning indicators illuminated. The vehicle was taken to eau claire Ford Lincoln (2009 lorch ave, eau claire, wi 54701, (715) 852-1000), but no diagnostic testing failure codes were found. The vehicle was not repaired. The contact stated that the failure recurred three times. The vehicle was taken back to the same dealer where it was diagnosed that the power steering assist needed to be replaced. The vehicle was not repaired due to the repair fees. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was notified of the failure and referred the contact to NHTSA. The approximate failure mileage was 186,000.
The contact owns a 2011 Ford Escape. While operating the vehicle, a grinding type noise was heard when turning the steering wheel. The contact stated that the steering wheel became more difficult to turn and would jerk and vibrate. An independent mechanic diagnosed that the steering column was faulty, but the exact failure was not identified. The vehicle was not repaired. The dealer was not notified. The manufacturer was notified and did not assist. The vehicle was previously diagnosed per NHTSA campaign number: 14V284000 (steering), but no failures were found at the time. The failure mileage was 124,000. Updated 9/19/18
The contact owns a 2011 Ford Escape. While driving approximately 55 mph, the steering wheel jerked and the 'power steering assist default" message appeared. The vehicle was driven to the contact's residence. The contact also mentioned that the jerking of the steering wheel had gotten worse in the past several days, to the point that the failure occurred when the vehicle was in park. The contact also stated that the vehicle was repaired by the dealer (bob chapman Ford, 1255 columbus avenue marysville, Ohio 43040) on October 16, 2016 for the same failure. The failure recurred and the vehicle was taken back to the dealer for diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 174,000.
The power steering does not activate at start..must start several times to make it work first time this happened I was driving.I have only one hand this caused the car to hit the curb I had to have the car towed Ford said my car was not on the recall.what can I do to fix this (not $1500 from Ford) please help
2011 Ford Escape. Consumer writes in regards to failure of power steering column was directly connected to issues contained in recall notice 14V-285 and requests reimbursement for repairs.
Beginning February 16, 2018 I began experiencing vibration and bouncing of steering wheel even when the vehicle was parked. I addition to steering concern - electrical system appears to be shorting out affecting the dash electronics such as indicator lights on dash, radio operation and door locks. The steering malfunction became steadily worse to the point that in early March 2018 I began inquiring on vehicle recalls. In speaking to Ford was advised that a steering unit recall was issued but my vehicle was not listed. Further communication with Ford identified the possibility that a clerical error occurred which failed to include my VIN to the recall as my vehicle sticker did not identify the date of manufacture only the month and year. More telephone calls with Ford identified my 2011 Ford Escape as being manufactured on 09/09/2010 and was included in the recall. Conversations since 2/16/18 yielded that mojave auto group performed a software reset in December 2014 rather than replacement of the steering unit. When I began speaking with Ford and NHTSA the vehicle was still operational. On 3/6/18 mojave auto group has inspected my vehicle and written up the power assist failure and found the steering column bad and needing replacement. Information on my vehicle has been documented within the mojave auto group system under so#605329
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- South Plainfield, NJ, USA