This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have had at least 5 incidents where the power steering went out on my car, either while starting out or suddenly when driving, making it extremely difficult and I believe dangerous to drive safely. I found out my car fits the criteria for a recall for this exact problem (a Ford Escape, model year 2008-2011, made in Kansas City) except when I entered my VIN number to check on this on your website it did not register as such. I believe this is a mistake and should be corrected..
While on highway traveling to Chicago, my vehicle power steering failed. I could not turn the wheel without great difficulty. The power steering is electrical so cannot drive without power steering. Had to leave car stranded in springfield, Illinois at landmark Ford and pay $50 per day for rental. It is a safety recall 14S05 and has failed in hundreds of thousands of cars in the us and Canada. According to the recall information online and my calls to dealerships; my car's recall updated the software to let me know the power steering would fail. They did not replace the torque sensor which is the item that failed on the highway and made my car not operational. If your torque sensor failed prior it was replaced by Ford under the recall - if it hadn't failed by the time of the software update the recall was closed out. I have found all this out today before my car has been fixed. So Ford will not fix my torque sensor and the cost is $617 plus the rental car at $50 per day. (my car failed 5 hours from home) - I have to go pick it up when it is fixed. Since it was a safety recall and the torque sensor had not been previously replaced, and Ford knew this was a problem with 1.1 million cars, why should I have to pay for a failed faulty part? my car only has 74,000 miles and is well maintained. The car was not involved in an accident but could have been very easily. However, the car was stranded 275 miles from home and Ford will not fix the faulty part. It is a safety issue and I am very unhappy. The torque sensor, steering column or whatever parts make this car unsafe should have been taken care of under the recall. Ford needs to do the right thing. There could have been an accident and loss of lives. This is unacceptable.
The contact owns a 2011 Ford Escape. While driving in reverse, the steering seized without warning. The contact stated that the vehicle exhibited the same symptoms as listed in NHTSA campaign number: 14V284000 (steering). The vehicle was taken to don franklin Ford (576 hudson St, columbia, ky 42728, 270-384-3076) where it was diagnosed that the ECU failed and a new steering column needed to be installed. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the VIN was not included in the steering recall. The failure mileage was 106,000.
The contact owns a 2011 Ford Escape. While driving approximately 30 mph, the steering wheel seized without warning. The vehicle was able to be coasted to the side of the road. The contact powered off the engine and waited a few minutes. Once the vehicle was restarted, it operated normally. The vehicle was taken to champion Ford Volvo (2502 w 26th St, erie, pa 16506, (814) 878-2500) where it was diagnosed that the torque sensor needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 105,410. * updated 10/26/18
The contact owns a 2011 Ford Escape. While driving at a low speed, the steering seized without warning. The vehicle was towed to the contact's residence. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 174,000.
Lost power steering while driving to work. The car is extremely difficult to steer at this time. I found a recall (14S05) for steering problems with my year Ford Escape, but my VIN is not affected. How can that be, Ford? stand by your product!!
The contact owns a 2011 Ford Escape. While driving at unknown speeds, the steering wheel was difficult to move left or right. There were no warning indicators illuminated. The contact restarted the vehicle and the steering wheel returned to normal. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified and did not assist. The failure mileage was 49,000.
The contact owns a 2011 Ford Escape. While attempting to make a right turn, the steering wheel seized and was extremely difficult to turn. The contact stated that the traction control and power steering indicators illuminated. The contact was able to drive the vehicle home. The dealer (spurr Subaru, 6331 brockport spencerport rd, brockport, NY 14420) was contacted. The manufacturer was also contacted and stated that the vehicle was not included in NHTSA campaign number: 14V284000 (steering). The vehicle was not diagnosed or repaired. The approximate failure mileage was 120,000.
Very often as I'm driving the power steering will go out making it very dangerous to turn the wheel will just jerk away.. also the fuel tank has always been an issue. Now I am unable to pump gas without gas leaking out. The wheels and tires always go flat I'm thinking something to do under truck
Frame failure, "K" frame supporting the engine, transmission and steering components fractured making the vehicle undriveable. This issue was a recall on 2001-2004 Escapes.
2011 Ford Escape XLT 3.0L experienced power steering failure while operating the vehicle and in motion twice in past 12 months. Vehicle was operated on a city street and both instances were spontaneous. Vehicle was stopped, shut down and restarted after 10 minutes. Power steering resumed without further incident both times.
My scape 2011 suddenly loss of steering assist while I am driving, I was investigation and I found a recall number: 14S05 ' electric power steering for certain models 2008- 2011 Ford Escape, the issue here is that only certain models where recalled for dealer revision and my VIN is not included in the program, so there are other models with same problem Ford should open the program for other Escape models, lossing steering assist could increase risk of an accident
Electronic power steering is out just like the recalled Ford Escapes from 08-11 recall. Vehicle was being driven in town and making turns when this happened. Vehicle was driving on busy roads in the city and became impossible to turn.
Power steering went out when backing up. Informed by dean sellers Ford in troy, Michigan that the torque sensor failed and it would cost me 1400 dollars to get it fixed and unlike other Escapes from the same year with a similar problem, mine in not under recall. This does not seem right. Have always owned Ford and stepfather worked for them for 30+ years. Hope that Ford will stand by its product. Have 110,000 miles on it and we were hoping for more.
Takata recall- while driving through my neighborhood at 20mph I lost complete power steering in my vehicle and was unable to turn left or right. After doing some research and having the repair fixed, it was stated that the steering torque sensor went out and was unable to detect driver steering input. Aligning with the current recall 14S05. Because my VIN is not associated with this recall Ford is not willing to cover the repair cost.
The contact owns a 2011 Ford Escape. The vehicle was taken to the dealer (varsity Ford, 3480 jackson road, ann arbor Michigan 18106) for a scheduled oil change. The mechanic informed the contact that the power steering control module needed replacement. The vehicle was not repaired. The manufacturer was notified of the failure and opened case number: Cas14691951. The approximate failure mileage was 120,000.
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