This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Escape. While driving, the steering wheel seized without warning. The driver was able to coast the vehicle to the side of the road and powered off the engine. The vehicle was restarted and was able to drive normally. The failure recurred twice. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was notified of the failures and informed the contact that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The approximate failure mileage was 90,000.
The contact owns a 2011 Ford Escape. While driving various speeds, the steering failed and the power steering assist fault warning indicator illuminated. The contact stated that the vehicle was previously repaired per NHTSA campaign number: 14V284000 (steering) by an unknown dealer, but the repair was insufficient. The vehicle was taken to an unknown dealer where it was diagnosed that the shaft torque senor needed to be repaired. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 180,000.
Power steering failure. (there is a recall for this vehicle, however Ford is not honoring my specific vehicle, yet the same failure is occuring with my vehicle.
Failed power steering. The electronic power steering system on my Escape has stopped functioning. I had just left a parking lot when the steering wheel on the car got very hard to turn. It was acting like the power steering pump had failed. So, feeling comfortable enough that I knew what was wrong, I drove home to get our other vehicle. Now after doing some research, I found out that this vehicle does not have a traditional power steering pump, but rather an electronic system. I am shocked that I made it home now that I know that the system was fighting my attempts to turn, not just simply not supplying power assistance. I understand that other vins of my vehicle had been recalled due to issues with this system, but mine is not covered. It seems to me that this recall should be extended to other vins of Escape. I no longer feel safe driving this vehicle knowing that this. Prior to this total failure, we had experienced the steering wheel vibrating and motor RPM reduction. This let me to think that it was a traditional power steering pump. I did not take action because no warning codes or check engine lights were displayed and I was not hearing the tell tale whine of a failing power steering pump.
I drove for approx. 1 hr and then stopped at a grocery store, turning off my vehicle. After about 10 minutes, I went to leave and started my vehicle and lost all power steering. The vehicle remained in this state, for approx. 1 hr while driving home.
Twice while driving the power steering has gone out, the last one on 2/19/19 while my new driving son was on the way to college. I took it to Ford 2/22/19 and was told it would be $150 just to diagnose and my car was not covered via VIN for the current recall. I then took the vehicle to ntb and they diagnosed error code B2278 which is exactly what the recall is for. Ntb referred me back to Ford since they should cover this and gave me a letter saying so. Ford still refuses to cover my vehicle even after numerous phone calls. I just finished making an appointment with my Ford service center who are going to charge $600 to replace the torque sensor. They are asking for 1.5 days to repair.
The contact owns a 2011 Ford Escape. When making turns, the steering failed and the contact would lose control of the vehicle temporarily. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The manufacturer and dealer were not notified. The failure mileage was 57,000.
Stopped at a stopped signed pulled out slowly to the right and the steering completely locked up then corrected a few seconds later. A week later at a stop sign slowly pulled out to the right and the steering locked up and I drifted into on coming traffic with no control and hit a curb then starting steering correctly. I am so thankful no one was hurt or worse. The truck was taken the same day to the local dealership where I purchased it and have it serviced. I was told they received code B227B which when I research falls under the following/ recall number 14V284000 recall date 05/29/2014 component steering:electric power assist system summary Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the electric power steering (eps) assist. Consequence if power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash I was told my VIN # is not included in this recall.
The contact owns a 2011 Ford Escape. While driving 25 mph, the steering wheel seized and the power assist failure warning indicator illuminated. The contact managed to maneuver the steering wheel and drive home safely. The dealer (lynch Ford Chevrolet Inc, 410 us-30, mt vernon, ia 52314, (319)-895-8500) was contacted and confirmed that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 140,000.
While driving, the ABS and traction control error lights appeared on my dash followed by clicking noises. Shortly after my power steering stopped working while my vehicle was in motion. I was making a turn at a moderate speed and the sudden loss of power steering almost causing me to crash. Luckily I was able to control the vehicle but it was extremely difficult and I strained myself and pulled several upper body muscles in the process. I am a small woman and was barely able to manually turn the wheel. I have determined that the torque sensor is defective but my vehicle was not included in the recall for this part. Even though my VIN is not showing its associated with the recall. It is a 2011 Escape and I believe there are more vehicles including mine, that should be included in this recall. The defective part almost cause a tragic accident, and although I avoided that, I did injure myself in an effort to steer my vehicle without the assist of the power steering. Subsequently, the power steering randomly engaged twice within a week of it originally going out. Both times it reingaged while I was turning my vehicle and again this sudden change almost caused a crash. I've now had to pay out of pocket to replace this part and I feel this should have been included in the recall and repaired free of charge.
There have been several incidents with this vehicle where the steering wheel will seize and lose of acceleration when making sharp turns. During these incidents we would restart the ignition and the steering wheel would start working again.
The contact owns a 2011 Ford Escape. While the vehicle was at a stop, the steering lost power without warning. The contact turned off and restarted the vehicle, but the failure recurred. The vehicle was taken to bob bell Ford (410-766-3600, located at 7125 ritchie hwy, glen burnie, md 21061) who stated there was no recall. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not diagnosed or repaired. The failure mileage was approximately 66,000.
The truck has a loss of electric power steering. When going in slow speeds, it is very difficult to turn. When speed increases, it becomes less difficult to turn, however it is still very difficult to turn. On the street for example, turning in the next lane can be a bit of a hassle and making shap turns or U-turns are impossible.
Loss of power steering and unable to steer vehicle safely. Happens during turns at slower speeds. Ford diagnostic code # B2278=steering torque sensor bad. Same problem with current recall # 14V284000. Vehicle made at same plant as recalled vehicles. My VIN seems to not be included for some reason. Please add since it is exactly the same problem please.
The contact owns a 2011 Ford Escape. While driving various speeds and while the vehicle was stationary, the steering wheel seized. The vehicle was taken to ipswich Ford, Inc. (105 county rd, ipswich, MA 01938, (978) 356-6850) where it was diagnosed that the torque sensor malfunctioned. The torque sensor was replaced. The vehicle was not included in NHTSA campaign number: 14V284000 (steering). The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 89,175.
The contact owns a 2011 Ford Escape. While making a left turn, the steering wheel seized and was extremely difficult to turn. When the contact turned the ignition off and on, the steering wheel worked properly. The failure occurred twice. The manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 14V284000 (steering). The dealer was not contacted. The vehicle was not diagnosed or repaired. The approximate failure mileage was 110,000. Consumer stated car seized 4 more times while driving straight on the same day. The dianosis and repair was done following business day. Steering shaft torque sensor was replaced.
The contact owns a 2011 Ford Escape. While driving approximately 20 mph, the power steering suddenly malfunctioned and the steering wheel seized, which caused the vehicle to drive onto a curb. The vehicle was restarted and the failure was corrected. The vehicle was taken to pleasantville Ford (47 pleasantville rd, pleasantville, NY) to be diagnosed, but the failure could not be duplicated. No repairs were performed. The manufacturer was not notified. The failure mileage was 165,000.
A D V E R T I S E M E N T S
- Johntown, PA, USA