This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Power steering failure. Ntsa campaign number:14V284000. Ford recall number: 14S05. Call placed to Ford customer relations at 800-392-3673 on 04-15-2019. Representative said Ford will not provide no cost service for this safety issue and any cost will be customer responsibility. Next step" contact attorney"
While I was driving I heard a click and lost my power steering. It came back and then off again. I had to pull over and turn off my ignition. I waited a few minutes and re-started it, it again kept going back and forth between power and manual steering while driving at 35 mph down back roads to my home.
I have a 2010 Ford Escape and the power steering assist fault came up on the dashboard and my power steering no longer works. I have taken it to 2 different Ford dealers in el paso, tx and they say that there's no recall. I don't understand why not, there are several Ford vehicles that have been recalled but my vehicle is not. Why? my husband was driving the vehicle at the time it occurred there was no warning it just went out--the power steering. I have kept up with my cars maintenance and before my husband left out of town I made sure that the oil was changed and all was good with the vehicle. I asked the Ford dealer if it needed power steering and they said no its electrical. Now I've been driving my 2010 Ford Escape with no power steering.
The contact owns a 2010 Ford Escape. While driving various speeds, the steering wheel shook violently and the power steering ability failed. The vehicle was taken to an independent mechanic where it was diagnosed that the charge sensor needed to be repaired. The vehicle was not repaired. The contact called dorian Ford (35900 gratiot ave, clinton twp, mi 48035, (586) 792-4100) and was informed that the vehicle was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.
- Clinton Township, MI, USA
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The contact owns a 2010 Ford Escape. The contact received a recall notice for NHTSA campaign number: 14V284000 (steering). The vehicle was taken to mike white Ford of coeur D'alene (315 w clayton ave, coeur D'alene, id 83815, (208) 664-9211), but the part was not available. Instead, the dealer updated the software. In addition, the contact stated that the electric power steering indicator flashed and the steering wheel was extremely difficult to turn in either direction. The dealer diagnosed that the torque sensor needed to be replaced. The remedy was not provided and the contact was expected to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failures and provided a case number. The failure mileage was not available.
The contact owns a 2010 Ford Escape. While driving approximately 35 mph, the steering wheel became very difficult to turn in either direction. The vehicle was towed to an independent mechanic who diagnosed that the steering column assembly was faulty and needed to be replaced. The steering column assembly was replaced and the failure was remedied. The local dealer and manufacturer were not notified of the failure. The failure mileage was 106,000.
My 2010 Ford Escape was part of recall 14S05 which dealt with the sudden loss of power steering. I was notified of this recall in 2014 when I had no problem with the power steering but after receiving the notice, I took the vehicle to the local Ford dealership where they reprogrammed the pscm. The power steering actually failed this year while my wife had the vehicle out of town. It was necessary to remove and replace the steering column at a cost of $1265.43 which Ford refuses to pay even though this repair is specifically listed in the original recall. Had I not taken the vehicle to the dealership when I first received the notice, the cost would have been covered. The steering failed while driving and making a turn on a side street. I can provide all relevant documentation.
Power steering assist fault message came up on dashboard while pulling into parking space. Loss of power steering. Vehicle undriveable. After further investigation it appears despite a recall #14S05 being done by first owner in October 2014 same issue has again happened. Thankful this happened in a parking lot, not while going 65 mph on a highway. This is used by our 20 year old daughter who is still a fairly new driver. When we called Ford they told us secondary repair is on us since recall was already preformed. Extremely disappointing that safety is not their first priority; secondly that they do not stand behind fixing what clearly seems to be a manufacturers defect that could lead to a very different outcome. Mileage tbd. Unable to read dash with error message.
Driving at 50mph, total loss of power steering nearly causing a major accidebt, electric steering assist light on. Same problem as 2014 recall but according to Ford apparently this VIN isn't covered. Pathetic response to a major safety issue.
The contact owns a 2010 Ford Escape. While driving 25 mph, the power steering warning indicator illuminated and the power steering seized. When the vehicle was turned off and restarted, the power steering worked momentarily and then suddenly turned back off. The vehicle was taken to an independent mechanic. Stuart powell Ford Lincoln Mazda (255 S danville bypass, danville, ky 40422) was contacted and stated that the vehicle was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was notified. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000.
The contact owns a 2010 Ford Escape. The contact stated that the power steering failed. The dealer was not contacted. The manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 14V284000 (steering). The vehicle was not diagnosed or repaired. The failure mileage was 196,000.
Power steer assist disabled even after Ford recall was supposed to fix. Causing very dangerous driving with the owner not having ability to steer vehicle loss of power steering. Recall on the steering issue only a band-aid does not truly fix issue. Wife driving home in vehicle power steering stops working with kids in car driving on city streets, she was also unable to steer vehicle due to the lack of power steering very hard to turn the wheel. Needed to meet wife to get car so I could drive it back still very difficult for myself and I am a strong person.
The contact owns a 2010 Ford Escape. While driving 25 mph, the steering wheel became difficult to turn. After not driving the vehicle for two days, the vehicle operated as designed. There were no warning indicators illuminated. The vehicle was taken to matthews Ford Lincoln (610 E perkins ave, sandusky, oh 44870, (877) 395-3736) where it was diagnosed that the system needed to be reset. The vehicle was repaired, but the failure recurred. The manufacturer was not contacted. The failure mileage was 195,000.
Drove to school everything okay, came out after practice and 2010 Ford Escape would not turn when pulling out of parking spot. The wheel would click each time you turned a quarter of a turn right or left. After receiving assistance, learned the vehicle would turn but it was extremely difficult and no power steering. Took to sparks autorepair (1665 scherer pkwy, St charles, mo 63303) they diagnosed a steering column computer failure. This vehicle could lock up the steering at any time while driving. As a vehicle owner, I am forced to fix it. From what I have read, seems like there has been more than just myself experiencing this issue and it seems like on particular vins there was a recall. Reporting the issue of a serious steering issue is pretty important. This isn't a simple fix. Be safe 2010 Escape owner/operators. We were lucky no one was hurt.
The contact owns a 2010 Ford Escape. The contact stated that the electric power steering failed and the power steering warning indicator illuminated. The contact had to apply force to the steering wheel to turn in either direction. The steering wheel vibrated aggressively. Bob poynter Ford, Inc (526 S jackson park dr, seymour, in 47274, (812) 522-2040) diagnosed that the torque converter switch needed to be replaced. The vehicle was repaired. The manufacturer and dealer indicated that the vehicle was excluded from NHTSA campaign number: 14V284000 (steering). The failure mileage was not available.
I was driving on the city street and I went to turn and almost did not make the turn because my electric power steering went out. I had no warning or no lights on the dash that came on to tell me. It was very scary. When I googled the issue, I came across a lot of other people complaining and going through the same deal.
The contact owns a 2010 Ford Escape. While driving 30 mph, the steering wheel seized, which made it difficult to control the vehicle. Also, the power steering assist warning indicator illuminated. The contact had a recall repaired regarding the electric power assist on June 11, 2015 at varsity Ford (3480 jackson ave, ann arbor, mi 48103, (734) 996-2300), but the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 79,057.
A D V E R T I S E M E N T S
- Grand Haven, MI, USA