This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When driving battery light comes all lights on dash goes out then eventually will come back on, there is a clicking noise on the dash then the power steering goes out N the heat will go off N on periodically. I've seen others complain regarding same issue on blogs. This happens everyday several times
Failure of the steering torque sensor B2278. When driving or idling, the steering wheel will turn by itself as the steering torque sensor fails. Ford dealership closed the recall without performing the replacement of the sensor based on remedies recommended in recall 14S05. Ford refuses to acknowledge that their recall was not completed correctly and will not honor recall to replace failing sensor
The contact owns a 2010 Ford Escape. The contact stated that while driving at various speeds, the steering wheel seized with the power assist fault warning light illuminated. The contact managed to steer the wheel and drive to an independent mechanic who diagnosed the vehicle and determined that the power steering control module needed to be replaced. The vehicle was repaired. However, the failure recurred multiple times intermittently. The contact mentioned NHTSA campaign number: 14V284000 (steering) as a possible solution to the failure. The manufacturer was made aware of the failure and informed the contact that no recall was under the VIN provided the contact with case#(25442840). A dealer (beyer Ford located at 170 ridgedale ave, morristown, NJ 07960 (973) 644-3200) was contacted and confirmed no recall was present the failure mileage was approximately 116,000.
Power steering was lost while driving. Power steering is now in manual mode. Power assisted steering has failed. Dealer says that this vehicle is not part of the recall that has affected several others. Same components as other recalled Escapes. As Ford dealer charged $150 to diagnose the issue.
For the last 2 months or so, when I have turned the key in the ignition, the vehicle would not start. I would have to turn the key back to the off position & try repeatedly to turn the key all the way forward to finally get the vehicle to start. Because of past problems with the vehicle engine dying suddenly on me & in particular a couple times when I was turning the steering wheel & my right hand happen to gently brush the key in the ignition.... I now wondered if I could start the engine my simply gently turning the steering wheel. The next time I turned the key all the way forward to start the engine & nothing happened I kept the key turned all the way forward in the ignition & tried to gently turn the steering wheel... the engine came right on. Quite alarming & scary to think that you can turn the engine on by turning the steering wheel. Explains why the engine easily turned off in the past when my right hand barely touched the key in the ignition & I lost power steering. Perhaps Ford's safety recall 14V-284 was actually about this problem & not the torque sensor they claimed... that situation involved an electric power steering system fault & loss of power steering as well. A local Ford dealer (1-7-2020) charged me $618 to replace the lock housing & the problem has not happened since. Hopefully I don't lose power steering again any time soon again. The vehicle has just over a 100,000 miles & has been horribly horribly horribly unreliable. We bought this junk brand new & neither Ford nor the dealer have ever reached out to us to right this wrong. Nearly $40,000 wasted for an unreliable vehicle that I would be lucky to get $3,000 for on a trade-in not to mention that I am scared a new unaware owner could lose power steering suddenly & not know how to react.... especially @ high speed & in a turn in a road. God help you if your not strong & calm.
- Merced, CA, USA
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The power steering failed, making it nearly impossible to turn the steering wheel. Shortly before the failure, the steering wheel began to vibrate. The failure occurred while backing out on the driveway and turning to pull out, thankfully not on a public street or while navigating the canyon roads in our area. The date of the incident was December 30, 2019.
The contact owns a 2010 Ford Escape. The contact stated that the steering wheel and front wheels vibrated out of control. The contact inspected the vehicle himself and found that the wheel bearing was the wrong dimension. The contact replaced the driver's side wheel bearing himself. The contact took the vehicle to an unknown dealer for the steering failure and the steering stabilizer was replaced. The manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 14V284000 (steering) and NHTSA campaign number: 15E045000 (suspension). The vehicle was repaired. The approximate failure mileage was 110,000.
The contact owns a 2010 Ford Escape. While driving, the steering wheel vibrated. While the vehicle was stopped, the steering wheel vibrated again and the power steering assist faulty indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the torque sensor needed to be replaced. The mechanic also stated that there was an unknown recall for the failure. The manufacturer was called and stated that there was no recall, and tried to up sell an extended warranty. The contact retrieved the paperwork with the diagnostic codes from the independent mechanic and went redlands Ford Inc. (1121 w colton ave, redlands, ca 92374, (909) 793-3211). The dealer stated that there was no recall and offered an extended warranty. The dealer referred the contact back to the manufacturer. The failure mileage was 140,000.
Turning the wheel to the right at low speed gave the message 'power steering assist fault'. drove home and parked. Went to leave later and the power steering was completely gone. Diagnosis at mechanic said it is power steering torque sensor. Contacted Ford dealership was directed to Ford Canada. Ford Canada says we can't help you try your dealership. Many calls later they find a document that says since I had the computer upgrade which prevents me from losing power steering while driving I am. Or eligible for the replacement of the torque sensor which is covered in Ford 14S05 recall of 'certain' Ford Escapes/mariners manufactured between April 2006 and September 2010 (mine is early 2010). Mostly out of Kansas. Though what happened to me is exactly as described in the recall. Guess I shouldn't have had the software update?
The contact's friend owns a 2010 Ford Escape. When the vehicle was started, the power steering failed and the throttle control and power train indicators illuminated. The contact's friend was able to drive the vehicle home. The contact discovered and associated the failure with NHTSA campaign number: 14V284000 (steering). The manufacturer was not notified of the failure. The contact spoke with corwin Ford tri cities (1225 N autoplex way, pasco, wa 99301, 509-544-8000) and was informed that there were no recalls on the vehicle; therefore, they would not assist. The vehicle was not repaired. The failure mileage was 134,402.
The contact owns a 2010 Ford Escape. While driving various speeds, extra force was needed to steer the vehicle. There were no warning indicators illuminated. The vehicle was taken to an unknown dealer where the contact was informed that the vehicle was not included in a recall. The vehicle was also taken to an independent mechanic who diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.
My electric power assist system stopped working and was unable to turn the wheel to drive - I only have 70,000 miles on my Ford Escape - I was parking my car when the light went off then when I got back in the car I was unable to steer the vehicle. I tried calling Ford and they were unable to help.
The contact owns a 2010 Ford Escape. While driving 35 mph, the power steering malfunctioned. The vehicle was able to be steered to the side of the road. The contact was able to drive the vehicle home. Coggin deland Ford-Lincoln (2655 N volusia ave, orange city, fl 32763, (386) 775-1000) stated that there were no recalls and quoted a repair cost of $1,500. The manufacturer stated that they would file a report, but offered no financial assistance. The vehicle was not diagnosed or repaired. The failure mileage was 160,000.
The contact owns a 2010 Ford Escape. While driving 30 mph, there was a loss of electric power steering ability. Also, the steering wheel became tight when turing in either direction. Bill kay Ford (14633 S cicero ave, midlothian, il 60445, (708) 388-3000) was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and advised the contact to call the dealer to schedule a diagnostic and repair appointment. The dealer did not mention if the vehicle was included in a recall. The contact stated that the vehicle was not included in NHTSA campaign number: 14V284000 (steering); although, the vehicle exhibited the same failure as listed in the recall campaign. The approximate failure mileage was 144,000.
I was on the freeway when the battery light camo, then ABS light came on and the steering wheel locked I couldn't move to either side after a few seconds it when I'm off and I have control of the vehicle again, it happened twice after the battery light came, the steering wheel locked,
** power steering just goes out and its very dangerous!!!*** on several occasions the power steering has stopped working while driving causing scary & dangerous situation to steer the car. It seems after I pull over & turn on & off it works again for a while, but does the same thing again.. Ford company knows of this problem with these makes & models, but say recall is not on this one--(which it clearly lands on the dates & manufacturing plant)
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- Fitchburg, MA, USA