This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The power steering failed, making it nearly impossible to turn the steering wheel. Shortly before the failure, the steering wheel began to vibrate. The failure occurred while backing out on the driveway and turning to pull out, thankfully not on a public street or while navigating the canyon roads in our area. The date of the incident was December 30, 2019.
The contact owns a 2010 Ford Escape. The contact stated that the steering wheel and front wheels vibrated out of control. The contact inspected the vehicle himself and found that the wheel bearing was the wrong dimension. The contact replaced the driver's side wheel bearing himself. The contact took the vehicle to an unknown dealer for the steering failure and the steering stabilizer was replaced. The manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 14V284000 (steering) and NHTSA campaign number: 15E045000 (suspension). The vehicle was repaired. The approximate failure mileage was 110,000.
The contact owns a 2010 Ford Escape. While driving, the steering wheel vibrated. While the vehicle was stopped, the steering wheel vibrated again and the power steering assist faulty indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the torque sensor needed to be replaced. The mechanic also stated that there was an unknown recall for the failure. The manufacturer was called and stated that there was no recall, and tried to up sell an extended warranty. The contact retrieved the paperwork with the diagnostic codes from the independent mechanic and went redlands Ford Inc. (1121 w colton ave, redlands, ca 92374, (909) 793-3211). The dealer stated that there was no recall and offered an extended warranty. The dealer referred the contact back to the manufacturer. The failure mileage was 140,000.
- San Bernadino, CA, USA
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Turning the wheel to the right at low speed gave the message 'power steering assist fault'. drove home and parked. Went to leave later and the power steering was completely gone. Diagnosis at mechanic said it is power steering torque sensor. Contacted Ford dealership was directed to Ford Canada. Ford Canada says we can't help you try your dealership. Many calls later they find a document that says since I had the computer upgrade which prevents me from losing power steering while driving I am. Or eligible for the replacement of the torque sensor which is covered in Ford 14S05 recall of 'certain' Ford Escapes/mariners manufactured between April 2006 and September 2010 (mine is early 2010). Mostly out of Kansas. Though what happened to me is exactly as described in the recall. Guess I shouldn't have had the software update?
The contact's friend owns a 2010 Ford Escape. When the vehicle was started, the power steering failed and the throttle control and power train indicators illuminated. The contact's friend was able to drive the vehicle home. The contact discovered and associated the failure with NHTSA campaign number: 14V284000 (steering). The manufacturer was not notified of the failure. The contact spoke with corwin Ford tri cities (1225 N autoplex way, pasco, wa 99301, 509-544-8000) and was informed that there were no recalls on the vehicle; therefore, they would not assist. The vehicle was not repaired. The failure mileage was 134,402.
The contact owns a 2010 Ford Escape. While driving various speeds, extra force was needed to steer the vehicle. There were no warning indicators illuminated. The vehicle was taken to an unknown dealer where the contact was informed that the vehicle was not included in a recall. The vehicle was also taken to an independent mechanic who diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.
My electric power assist system stopped working and was unable to turn the wheel to drive - I only have 70,000 miles on my Ford Escape - I was parking my car when the light went off then when I got back in the car I was unable to steer the vehicle. I tried calling Ford and they were unable to help.
The contact owns a 2010 Ford Escape. While driving 35 mph, the power steering malfunctioned. The vehicle was able to be steered to the side of the road. The contact was able to drive the vehicle home. Coggin deland Ford-Lincoln (2655 N volusia ave, orange city, fl 32763, (386) 775-1000) stated that there were no recalls and quoted a repair cost of $1,500. The manufacturer stated that they would file a report, but offered no financial assistance. The vehicle was not diagnosed or repaired. The failure mileage was 160,000.
The contact owns a 2010 Ford Escape. While driving 30 mph, there was a loss of electric power steering ability. Also, the steering wheel became tight when turing in either direction. Bill kay Ford (14633 S cicero ave, midlothian, il 60445, (708) 388-3000) was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and advised the contact to call the dealer to schedule a diagnostic and repair appointment. The dealer did not mention if the vehicle was included in a recall. The contact stated that the vehicle was not included in NHTSA campaign number: 14V284000 (steering); although, the vehicle exhibited the same failure as listed in the recall campaign. The approximate failure mileage was 144,000.
I was on the freeway when the battery light camo, then ABS light came on and the steering wheel locked I couldn't move to either side after a few seconds it when I'm off and I have control of the vehicle again, it happened twice after the battery light came, the steering wheel locked,
** power steering just goes out and its very dangerous!!!*** on several occasions the power steering has stopped working while driving causing scary & dangerous situation to steer the car. It seems after I pull over & turn on & off it works again for a while, but does the same thing again.. Ford company knows of this problem with these makes & models, but say recall is not on this one--(which it clearly lands on the dates & manufacturing plant)
The contact owns a 2010 Ford Escape. The contact stated that the electric power steering warning indicator was flashing. The contact was concerned that the steering wheel could seize at any moment. Bethlehem Ford (2135 w union blvd, bethlehem, pa 18018, (610) 867-8641) was notified of the failure and indicated that the vehicle was excluded from NHTSA campaign number: 14V284000 (steering); however, the vehicle exhibited the same failure as the recall campaign. The vehicle was unable to be safely driven and was not repaired. The manufacturer was notified of the failure. The vehicle was not included in NHTSA action number: DP15001 (steering). The failure mileage was not available.
Steering column began to loosen and shake, impairing steering ability. Mechanic said the problem was with the electronic power steering (code B2278), which was covered by recall 14S05, which included the factory and year of my vehicle. However Ford says this recall was VIN-specific, so they would only repair some of the vehicles with this problem.
Power steering lost intermittently. Power steering module assembly was fixed under recall in 2015 but has failed again. Ford wont stand by the part they fixed it with. This is a major safety concern on the road when you lose power steering due to a failed part.
The contact owns a 2010 Ford Escape. While idling, the vehicle vibrated violently and the power steering assist warning indicator illuminated. The contact coasted the vehicle to the side of the road and powered off the engine. The vehicle was restarted, but the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that the B2278 steering shaft torque sensor malfunctioned. The contact was informed of NHTSA campaign number: 14V284000 (steering) and took the vehicle to sunrise Ford of North hollywood (located at 5500 lankershim blvd, los angeles, ca 91601, (877) 510-8967); however, the VIN was excluded from the recall. The contact was informed that there would be a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 114,173.
Leaving work for lunch my power steer stopped working. I looked into recalls and filed a complaint with Ford after I was told that my vehicles make model and year had been recalled for this exact issue. But only a couple hundred thousand made in a certain plant and mine didn't qualify.
A D V E R T I S E M E N T S
- Joshua Tree, CA, USA