This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Message saying "power steering assist fault" then lost all power steering. Started car up to drive, message came on message center, went to move vehicle, then had no power steering and went straight out into road. Needs to be covered under the recall, since it is exactly what the recall is.
Vehicle steering first failed while driving at 45 mph. A power on/off restart of the vehicle restored power sterring once. 4 days later, steering failed as the vehicle was powered on with a "power steering failure" (or similar) message on the center dash. This behavior is extremely similar to the behavior that recall 14S05 was supposed to fix, but the Ford and the dealer is claiming the software update done in 2014 was sufficient and won't honor additional repairs. I strongly think NHTSA and Ford need to do an additional recall.
The flange electrical key switch is faulty causing th car to not start the key will not turn, the dealership told me this is a common problem as well as some other Escape owners I have talked with. This is an ongoing problem that is getting worse
The contact owns a 2010 Ford Escape. While driving 35 mph, the contact heard an abnormal clicking noise and the steering wheel seized. There were no warning indicators illuminated. The vehicle was taken to star Ford Lincoln (1101 S brand blvd, glendale, ca 91204, (818) 956-0977) where it was diagnosed that the steering needed to be repaired. The vehicle was not repaired because the part was not available. The manufacturer was not contacted. The failure mileage was 111,000.
The electronic power steering assist failed while driving and resulted in extreme difficult driving and danger. I called Ford and spent over $400 having dealerships look at it and give me $2,000 estimates and saying it wasn't covered under the recall it should have been. I spoke with corporate Ford at a point who stated the recall was already completed in 2014, however, the same problem persists and creates a strong danger to drive. The have repeatedly refused to honor the recall that they themselves claim was fixed, and I'm left with a faulty and dangerous vehicle on the road with no choice but to keep driving it to get to work. Why won't they honor their recall? it is obviously the exact problem they claim to have fixed.
I was driving home mid day turning on to the main street when my power steering went out. It is a tight turn and lucky I had a hold of my steering wheel because it took everything I had to keep the car in the correct direction and not hit the pillar for a restaurant on this street corner. As this happened I did hear an alert going off in my car after the situation was under control I noticed my dash had a warning on it saying power steering failure. My thought was how stupid is that I already know this steering is out. I called the Ford dealership I have taken my car to in the past and they informed me that there were no recalls on the steering, but before I had called them I did some research and found that my car did indeed have a past recall from 2014 for this steering problem. While on the phone w the dealership I informed them of this recall and they informed that this recall was repaired on my car in October 2014 with a software update. According to what I understand this software was just to install a warning chime & the dash warning. I want to know how this software fixes this dangerous problem. I could've been in a bad accident if was a weaker person. I can not afford to have this problem fixed at a Ford dealership so I will be having this fixed at local shop at a cost to me of approximately $1,000. Ford should be required to repair this dangerous mechanical issue or reimburse customers who already had this repaired. Why wasn't Ford required in the 1st recall to do this repair correctly. I beg you before there are more injuries or even deaths to recall this again and require Ford to fix this issue. I did file a complaint with Ford motor where it seemed they could've cared less. I do not have an invoice as of today only received an estimate at this time for repairs. As soon as these repairs are complete I will save a copy for future reference.
The contact owns a 2010 Ford Escape. While driving at unknown speeds, the steering wheel was difficult to turn left and right and the power assist fault message was displayed. The vehicle was taken to lafayette Ford Lincoln (5202 raeford rd, fayetteville, nc 28304, (910) 424-0281) where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired due to the part being backordered. The manufacturer was contacted and provided case number: Cas 16640104. The contact was referred to NHTSA. The failure mileage was approximately 82,000.
The contact owns a 2010 Ford Escape. While driving 20 mph, the power steering intermittently operated without warning. The vehicle was taken to advantage Ford of stuart (located at 4000 SE federal hwy, stuart, fl 34997, (772) 287-0955) where it was diagnosed that the torque sensor or steering column may need to be repaired. The vehicle was not repaired. The contact stated that the vehicle was previously repaired per NHTSA campaign number: 14V284000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 115,000. Vehicle was repaired on Dec. 17,2018.
The contact owns a 2010 Ford Escape. While driving approximately 5 mph, the power steering assist fault warning indicator illuminated and the vehicle became difficult to maneuver. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the torque sensor electrical fault was the cause of the failure. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 14V284000 (steering). The contact stated that several unknown dealers and the manufacturer were notified of the failure. The approximate failure mileage was 157,000.
The car was in motion on a county rd and I lost power steering. After getting off the road and parking the car I could not get it out of the parking space. I had to call my daughter to do it. I was told the car was recalled and I had it done Aug of 2014. They must of replaced it with the same faulty part because 4 years later the same part went it cost me $1,290.38 to replace it. A part called cl8Z 3C529 D :column asy steering 1@$834.28.
The contact owns a 2010 Ford Escape. While driving 20 mph, the steering seized and the traction control warning indicator illuminated. The contact attempted to turn onto a side street, but the vehicle would not turn at all. The contact managed to turn into a parking lot and turned off the vehicle. Once restarted, the vehicle operated normally. The vehicle was driven to kisselback Ford (1118 13th St, St cloud, fl 34769, (407) 892-5477) where it was diagnosed that a new power steering control module needed to be installed. The vehicle was not repaired. The manufacturer was notified and did not assist. The failure mileage was 55,800.
Power steering failed when arriving to job site as I pulled in the dash board flashed power steering fault and that was it no more power steering. Noticed that on the way to work had a ghoast steering the steering wheel moved on its own it twetched on own 50 miles later it went out
My power steering assist failure lite is coming on and my steering is real tight. It turns ok when moving but real hard to turn when not moving..heard there is a recall for this but it seems not for my Ford
Exiting highway when power steering was lost. Pulled over to side of road and shut off vehicle for a minute or less. Restarted vehicle and power steering resumed. Contacted dealer they said bring it in for inspection. Could find no faults. Said steering column would need replacing but wasn't covered by recall for same problem because recall stopped in 2014. This is a known problem with this vehicle and definitely a safety problem. Ford should still be responsible for this defect and to fix it. Vehicle has only 52000 miles on it. Vehicle was in motion when this happened. Vehicle was serviced for recall in 2014 but no problem was found at that time.
Power steering went out spontaneously while driving on city street. Car was impossible to maneuver and had to be towed to repair center. Was repaired for cost of $1500. Recalls were checked as mechanic said this was not a common problem, and many recalls for this make, model and year were found, but my VIN number was not. Clearly this poses a real safety issue and should never happen.
The contact owns a 2010 Ford Escape. The contact stated that the power steering was failing. The steering wheel was stiff and the steering warning indicator illuminated on the instrument panel. The vehicle pulled to one side when the power steering malfunctioned and the steering was very rigid. The manufacturer stated that there were no recalls on the vehicle. The dealer was not contacted. The failure mileage was 120,000.
A D V E R T I S E M E N T S
- Chicopee, MA, USA