This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall the power steering assist system quit while I was driving. I almost hit a car head on. When I looked up how to fix this problem I found that there was a recall for the Escape with the same model year as mine. My Escape was built out of the kc plant were the recall was issued.... the bad part my vehicle is not part of the recall
My steering wheel started to shake real bad when driving, parked, and when just sitting and now it it saying the power steering assist is at fault and I can not move my wheel at all I was getting ready to leave work
The contact owns a 2010 Ford Escape. Before parking the vehicle, the contact heard an abnormal noise from the steering wheel area. Upon driving the vehicle and attempting to make a left turn, the steering wheel seized. The steering wheel was extremely tight and difficult to maneuver, which caused the contact to briefly coast the vehicle off the road. There was no warning indicator illuminated. When the vehicle was turned off and restarted, the computer to release the steering wheel ability was reset. The vehicle was safely driven to the contact's residence and parked. An appointment was scheduled on November 13, 2018 with bommarito Ford (675 dunn rd, hazelwood, mo 63042, (314) 895-0600), but the cause of the failure could not be determined. The vehicle was excluded from NHTSA campaign number: 14V284000 (steering); however, the vehicle exhibited the same failure listed in the recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 72,024.
While driving at a low rate of speed the power steering malfunctioned and the steering wheel pulls extremely hard to the left.I was on a city street and thankfully not on the highwaynow every time the vehicle is started the steering automatically (and by it's self) turns hard and fast all the way to the left. This happened at about 156,000 miles. The vehicle was taken to a Ford mechanic but could not be diagnosed. There are no codes or indicator fault lights or warnings. It ws made at the Kansas City planet but is not included in the recalls. I guess someone will have to die or worse take the life of someone else because of this malfunction.all of the complaints about Ford's electronic steering and still nothing being done. Makes you wonder who's really calling the shots here.
Recently I've noticed issues with my power steering. I understand there was a recall for certain Escapes, but mine was not included in that recall, despite being from the same plant. I hear a click and then my power steering goes out. There is a click right before it goes out, and a click right before it comes back on. It happens multiple times while driving. This loss of power steering at first lasted only a few seconds when I first noticed it last week, but just in that short period, the time has increased at each occurrence. I've only driven my car three times in that week, and at the last occurrence, the power steering was out for closer to a minute. This only occurs while I am in motion, and happens whether I am turning or not and shows no discretion whether I am on a city street going 30 mph or highway going 55-65 mph.
- Buckhannon, WV, USA
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Loss of power steering. Ford closed the recall on the vehicle after having it checked but nothing had been replaced. Now vehicle loses power steering in the middle of a turn and Ford refuses to make updates to replace the steering column or update the software. All american Ford in paramus, NJ agreed that my vehicle should be fixed under the recall but Ford corporation refused to reopen the recall even though nothing had ever been replaced or repaired under the recall. Recall number is 14S05
I was backing out of a parking space when a beep sounded and message "steering assist light came up. I went to branford (Connecticut) Ford and they said the steering column needed replacing. Without this it could jam and cause and accident. Car also had strained starting. They said battery was weak. Replaced battery. Next day same problem starting. Obviously not the new battery..
The contact owns a 2010 Ford Escape. While making a left turn, the power steering failed and caused the contact to have to drive the vehicle using manual steering. The dealer (rice Ford-Lincoln, 436 w 250N, warsaw, in 46582) stated that the vehicle's previous owner brought the vehicle in to be repaired per NHTSA campaign number: 14V284000 (steering) in August of 2017. The manufacturer was notified and did not assist. The vehicle was not diagnosed or repaired. The failure mileage was 223,000.
The contact owns a 2010 Ford Escape. The contact stated that the power steering assist fault warning indicator flashed and the electric power steering failed to function. The failure caused the steering wheel to operate manually and became extremely difficult to turn in either direction. The failure occurred intermittently. The dealer (freedom Ford Lincoln Inc, 151 woodland dr sw, wise, va 24293, 1-(866) 680-5107) indicated that a diagnostic appointment would need to be scheduled. The vehicle was not included in NHTSA action number: DP15001 (steering) and NHTSA campaign number: 14V284000 (steering), but the failure was identical. The manufacturer was contacted and did not assist. The failure mileage was not available. Consumer state it was the power steering assist fault.
The contact owns a 2010 Ford Escape. While driving 5 mph, the steering wheel seized. The contact had to manually steer the vehicle. Northgate Ford, Inc. (3600 pine grove ave, port huron, mi 48060, (810) 984-5011) stated that they could not assist with the failure. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was made aware of the failure. The failure mileage was 141,000.
The contact owns a 2010 Ford Escape. The contact took the vehicle to fox grand traverse Ford Lincoln Mercury (3464 us-31, traverse city, mi 49684, (231) 922-2000) to be repaired per an unknown recall, but the power steering assist unit that the dealer performed a computer update on malfunctioned. As a result, the contact's vehicle did not have power steering ability. The vehicle was taken back to the dealer who claimed that the recall repair was performed and attempted to charge the contact for the repairs. The manufacturer advised the contact to take the vehicle to the dealer where he would be charged for the repairs. The failure mileage was 145,268. The VIN was unknown.
Power steering failure while driving. Very dangerous. 139xxx miles on car. Ford knows this steering column is faulty. All plants, not just kc plant, should have been on the Ford 14S05 recall. $1862 to repair that requires Ford only calibration tool
Power steering went out completely while driving approximately 10-20 mph. Code B2278 steering torque sensor was code from diagnostics.Ford's 14S05 recalled only the 2008-2011 Escapes built at the Kansas City plant, but mine they say is not covered. This is an obvious defective Ford part!!!!!!
The power steering assist failed resulting in dangerous driving with minimal steering. There is a recall for this on most vehicles of the same year, make, and mode, however Ford is refusing to honor the recall on my specific vehicle, even though the same issue arose. I was driving on a street when it happened, and it gave out suddenly with no warning.
The contact owns a 2010 Ford Escape. The contact purchased the vehicle from a private owner. The vehicle was included in NHTSA campaign numbers: 14V284000 (steering) and 16V777000 (fuel system, gasoline), but had not been repaired prior to being purchased by the contact. Shortly after she purchased the vehicle, there was a sudden loss of power and the check engine and other unknown warning indicators flickered. Also, all of the instrument panel gauges failed to function. The vehicle was unable to be safely driven. A dealer was not contacted. The manufacturer was notified of the failures. The approximate failure mileage was 211,000.
The contact owns a 2010 Ford Escape. While driving approximately 70 mph, the power steering assist fault warning indicator illuminated and the steering wheel became difficult to turn. The contact pulled the vehicle over to the side of the road and turned off the engine. When the vehicle was restarted, the power steering went out completely. The vehicle was driven to the contact's residence and then taken to lasco Ford (2525 owen road, fenton, mi 48430) where it was awaiting diagnostic testing. The manufacturer was notified and stated that the VIN was excluded from NHTSA campaign number: (steering). The vehicle was not repaired. The approximate failure mileage was 299,450.
The contact owns a 2010 Ford Escape. The contact stated that the electric power steering warning indicator kept randomly flashing and a warning chime sounded each time the failure occurred. Also, the steering wheel became extremely difficult to turn in either direction. The vehicle was not diagnosed by a dealer. The vehicle was excluded from NHTSA campaign number: 14V284000 (steering), although it exhibited the same failure as listed in the recall. The manufacturer was notified of the failure and stated that the VIN was not included in a recall. The contact was advised to have the vehicle repaired by a dealer. The vehicle was not repaired. The approximate failure mileage was 120,000.
While taking the kids to school, I was making a left turn across a busy road when, without warning, the vehicle stopped turning, made an alarm sound and seemed to decrease power. I was able to complete the turn just before oncoming traffic arrived at the intersection. As the wheels straightened out, the power steering returned to normal. As I made the next right hand turn, it again cut out in mid-turn and the 'power steering assist fault' message flashed on the dash. During the next left-hand turn, it again cut out mid-turn but this time I was expecting it and had no trouble forcing the vehicle to complete the turn. This time the fault message stayed on and there was no longer any power assist. I drove the vehicle to a parts store expecting it to be a problem with the power steering pump or a low fluid issue only to discover in the owners manual that the power assist is electrical, not hydraulic. I asked the parts store employee to run a scan on the vehicle and when he saw the vehicle/message he told me the scan wouldn't do any good with that issue and it was going to be a very expensive trip to the mechanic. When I turned the vehicle back on, the 'power steering assist fault' message stayed on without any power steering. When I arrived home, I researched the issue and found that there are recalls for 2010 Ford Escapes from the Kansas City plant, but a check of the Ford recall database shows no such recall for my specific vehicle. On a vehicle with only 96,823 miles, I would not expect a critical safety component to unexpectedly fail. This vehicle is normally driven by my girlfriend (who actually owns the vehicle) and while I was able to complete the turn in those conditions without an accident, I am not certain she would have been able to do so.
A D V E R T I S E M E N T S
- Warnerville, NY, USA