This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Was in Ohio, rainy day, tried to make a left turn and lost power steering. Very difficult to turn the wheel and thankfully didn't hit anything. Parked, looked to see if it was regular power steering (where I could find a place to add fluid if it was low-came to realize my car has an eps system), ate lunch and when I came back after letting the car sit for about half an hour power steering was active and responsive again. Was fine on trip back to Michigan but wondering when it is going to go out on me again.
While in the middle of a turn on a city street the electronic assisted power steering failed without warning nearly causing a crash. The posted recall associated with this failure is 14S05 and this VIN should be included.
On three occasions, the power steering has gone out in the middle of turning, once on a street and twice in parking lots. Each occasion was during cold weather (generally around freezing). On each time, shifting the car into neutral then turning the car off and on again before re-engaging the transmission resulted in the power steering returning.
Luckily my wife was driving at a slow rate of speed and only a block from the house, when with no warning lost power steering. The dash lit up with power steering assist fault. After researching I found many instances of this happening and fire having a recall on 2008-2011 Ford Escapes. Once going to my local Ford service center I was informed that my vehicle was not one of them. Clearly a safety issue they need to fess up to.
- Globe, AZ, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2010 Ford Escape. While making a turn at a stop sign, the steering wheel seized and the power steering assist indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the power steering motor failed. The mechanic repaired the steering wheel, but the failure recurred ten months later. The dealer was not contacted. The manufacturer stated that there was no recall and referred the contact to NHTSA. The vehicle was not repaired. The failure mileage was approximately 156,000.
The contact owns a 2010 Ford Escape. While reversing out of the driveway, the steering wheel seized and caused the vehicle to crash into a fence. There were no injuries and a police report was not filed. The vehicle was taken to an independent mechanic and it was diagnosed that the steering torque sensor was faulty. The vehicle was not repaired. The local dealer (mac haik Ford pasadena in pasadena, tx) was notified. The manufacturer was not notified. The vehicle was not included in NHTSA campaign number: 14V284000 (steering), although the vehicle experienced the failure listed in the recall. The failure mileage was 42,000.
My vehicle had a power steering assist fault recall in 2014, NHTSA campaign # 14V284000., Ford recall # 14S05. I brought the vehicle in to Ford in August 2104 to correct the problem. The power steering assist fault sensor just came back on. I do not have any power steering. I contacted a Ford dealership and they informed me that once they corrected the problem in 2014 their obligation ended. They said that there is no warranty on the correction. The same problem is back again.
While driving heard pop noise. Car was not driving right and skid hazard light went on. As I was going very slowly on side roads, I got to a point where the steering wheel could turn back and forth but I could not change direction of car. Car was towed to a mechanic. Two mechanics with 30 years experience each said that they had never seen anything like this before. They removed and replaced steering gear assembly and steering column. This was a catastrophic failure an should never have happened! lucky for me I was on back roads.
The contact owns a 2010 Ford Escape. While driving at an unknown speed, the steering wheel seized. The vehicle was taken to the dealer (ron tirapelli Ford, 4355 w jefferson St, shorewood, il 60404) where the technician stated that the symptoms were due to an unknown recall repair performed in 2014. The manufacturer was notified and confirmed the information provided by the dealer. The vehicle was not diagnosed or repaired. The failure mileage was 98,000.
The "power steering assist fault" light came on and I loss the power steering ability as I was driving down the street. Good thing I was on a city street and not going fast. I was told that there were no open recalls on this, but in 2014 there was a recall, but to update the software only unless the power steering had actually gone out. I want to know how did updating the software fixes the issue" I was forced to take it to a dealership, and was told there were no open recalls, and that it will be about $1,800 to fix. Why is Ford not issuing another recall to take care of the numerous complaints for this failure" it's so unfair that this was going to be a problem eventually, and Ford slapped a band-aid on it so as to not take responsibility for their error. I guess if someone gets injured seriously enough, then maybe they'll do something. Unfortunately, I have to pay for my car to be fixed, but I am going to do all that I can to get someone to listen to my concerns regarding the so call "recall" that didn't fix anything. Never again will I buy a Ford vehicle.
The contact owns a 2010 Ford Escape. While driving approximately 60 mph, the steering wheel seized. The vehicle was taken to an independent mechanic who informed the contact of NHTSA campaign number: 14V284000 (steering). The contact stated that the vehicle was serviced per the recall in 2014 at dowling Ford (1011 S main St, cheshire, ct 06410, 203-272-2772). For the recent failure, the vehicle was taken back to the same dealer and the technician confirmed that the software for the pscm was updated according to the recall remedy and the recall repair could only be performed once. The dealer did not locate a failure and no repairs were made. The manufacturer was notified and referred the contact to NHTSA. The failure mileage was approximately 140,000.
The contact owns a 2010 Ford Escape. The contact stated that while driving at approximately 95 mph, the vehicle stalled with the wrench light illuminated. The vehicle was abel to restart but the failure recurred and the vehicle did not restart. The vehicle was towed to the advantage Ford of stuart dealer (772-287-0955, located at 4000 SE federal hwy, stuart, fl 34997) where the technician diagnosed failure as being the throttle body sensor needing replacement. The vehicle was repaired. The failure recurred two years later. The vehicle was taken back to the same dealer and the throttle body sensor was replaced again. The failure recurred several times. The manufacturer was made aware of the failure and referred the contact back to the same dealer who provided a loner vehicle and performed a diagnostic test. At that point, the contact received notification of NHTSA campaign number: 14V284000 (steering) the vehicle was repaired. The failure recurred a year later. The contact later received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline). The vehicle was not repaired. Parts distribution disconnect. The failure mileage was approximately 100.
2010 Ford Escape. Consumer writes in regards to issues with steering. The consumer requested for NHTSA to hold a public hearing to resolve power steering issues. The vehicle would consistently lose power steering while driving.
Recall 14S05. I received a recall notice regarding my power steering shortly after purchasing this vehicle. I took it in as instructed. The dealership "reprogrammed it" as instructed by Ford. Now the torque sensor that was also under same recall is out and they will not fix it. They are telling me the recall was satisfied. After doing some research and reading other stories about the same issue I feel this was a scam by Ford to satisfy the recall. They are pushing the cost to the consumer. The reprogram is just a warning that the steering is going to fail it was never any fix. The sensor should have been replaced. This is a safety warning on their own admission when you call to inquire about the recall. I really think this is wrong on every level.
PCM has water damage due to placement under the hood. When the hood is opened water runs down directly onto the unit and into the wiring. The repeated water exposure has caused the unit to fault. This water intrusion causes the vehicle to fail to start intermittently. When turning the ignition, the vehicle will fail to engage the starter; however, headlights, radio are functional. Intermittently while operating the vehicle, all of the lights on the instrument cluster illuminate and the tachometer and speedometer will stop reading speed and rmps, resetting to zero. When this occurs it not impair operation of the vehicle. Additionally, the steering torque sensor is failing. Intermittently, the vehicle will display "power steering assist failure" on the instrument cluster. When this occurs, turning the car on and off repeatedly will temporarily resolve the issue.
I was driving my 2010 Ford Escape when I all of a sudden lost power steering while turning with no warning. I was able to pull off on the side of the road then my Escape began to make a "dinging" noise repeatedly after the vehicle was stopped and put in park. The car then showed "power steering assist fault". my Escape has not had power steering since this incident. I called the dealership I purchased the Escape from and they informed that the power steering assist recall had been satisfied prior to me purchasing it with the reprogram and nothing replaced. I then called Ford customer care who confirmed this information and that I would have to pay for the repair myself since the recall was already satisfied with the reprogram. When running a code scanner it comes back as the torque sensor code. I am currently barely able to drive the vehicle without the power steering and unable to afford the $1500-$2000 repair that I was told "might work" by the dealership.
The vehicle was in motion at 55 mph on a highway when the electric power steering failed and had no power steering. The console then had a warning come up saying a power steering failure accured. This vehicle did have the recall done for the power steering at which time there were no problems
The contact owns a 2010 Ford Escape. While driving 15 mph, the steering wheel failed and was difficult to turn. Also, the power steering assist indicator illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The VIN was unknown. The failure mileage was approximately 146,250. The consumer stated mechanic diagnosed sensor failure, vehicle repaired and recalibrated.
Loss of power steering at low and high speeds intermittently on both city and highways. Car reported fault in power steering assist system, and driver experienced loss of power steering for 5 - 15 seconds at each event. The vehicle was up to date on all recalls, and had the 14S05 completed back in 2014. Dealership confirmed the issue is a failed torque sensor. Vehicle has 86K miles on the odometer.
A D V E R T I S E M E N T S
- Clarkston, MI, USA