This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Last winter I came out of work to go home. Went to leave and I had no power steering, I had to drive home very carefully, took it to my mechanic and the torque sensor needed to be replaced. Replaced that. It worked for about 7 months then lost power steering again. This time it is the steering column. The part is $1,200 plus ta, this is my mechanics cost!! I dont have money to replace this, I am a single mother and have put more than $7,000 in this truck if I could get rid of it I would. I owe too much money on it!
Received recall letter, took my vehicle in for the safety recall. The Ford dealer, service dept. Said that they performed the recall and everything is good to go. My daughter was driving the car last week and while driving it the power steering went out. 10/02/2019 today we took the car back to the dealership where the recall was done, at first they said it wasn't done and when we produced our service sheet, and then they tried to back tracked and said oh yes we did, but we didn't replace the module because it didn't have the 'codes'. they refused to attend to our concern and said they were not going to look at it or perform the recall because it's beyond the time frame. My issue is they did not do the recall the way it was suppose to per recall dates, my daughter was driving it at the time and was trying to exit the highway.she was really shaken up by it, thank god she was not hit by another vehicle because she couldn't make the turn with extreme use of her arms. They also said that the the recall only identifies vehicles made in Kansas City, so yours may not be affected, we said ours is. But he still did not want to fix the recall on my car. The dealership is -all american Ford, in oneonta, Alabama. 35121
Today is 10/1/2019. I dropped my kids off at school came home and my neighbor son had missed the bus. I was on my way to take him to school when after I started my car my steering wheel wouldn't turn. First I thought I had done something wrong so I parked it and tried to reverse and turn the wheel again same thing happened. My electric steering wheel has gone out or is no longer working there was a recall before I got the vehicle 14S05 but with previous owner. I went to 3 different places saying the same thing how can a recall that claims to be fixed not be fixed thank god my truck was parked already so now they are saying it could cost 800-1800 and I have to take it to a Ford place so disappointed. I purchase the truck in 2017 so approximately 2 years later and this happens.
The contact owns a 2008 Ford Escape. The contact took the vehicle to an unknown Ford dealer to be repaired per NHTSA campaign number: 14V284000 (steering) in August of 2014. The dealer updated the power steering control module software; however, the failure persisted and the steering wheel could not be turned. The manufacturer was contacted and was unable to assist. The vehicle was not repaired. The failure mileage was 197,000.
While driving from midland Texas to el paso Texas on the way back my car started to slow down, on the instrument cluster it stated safely stop this will be the 2nd time this has happened to me I was informed that it can be the mec pump but when calling Ford and putting it in my VIN number it doesn't show that my vehicle is one of the ones that particular has a recall on, it is also having steering issues parts have been replaced, yet still the steering wheel seems loose
Turned vehicle on pulled out of drive way noticed it was very hard to turn, went further down road tried to turn on cross street and still had no give.power steering is completely lost in the car to turn the vehicle I have to use all my strength. Very unsafe to drive with children in the car.
Electronic steering failure. I have no power/electronic power steering. When parked yesterday I started my car and went to move forward only to have no steering. I stopped the car, turned it off, still nothing. Restarted car one more time and steering worked. Today the steering went out and did not come back. I had to drive home with manual steering. I had the entire electronic steering column replace within the last 6 months for a tolal of $1400
The contact owns a 2008 Ford Escape. While driving approximately 35 mph, the steering lost power and the power steering assist indicator illuminated. The contact also stated that the steering column made a lot of noise. The dealer was contacted. The manufacturer was made aware of the failure and stated that the vehicle was previously repaired per NHTSA campaign number: 14V284000 (steering). The vehicle was not diagnosed or repaired. The failure mileage was approximately 160,000. The consumer stated the power steering issue caused a reinjury to the back.
The contact owns a 2008 Ford Escape. When the vehicle was started, the power steering assist warning indicator illuminated and the vehicle was difficult to maneuver. The vehicle was taken to an independent mechanic where it was diagnosed that the entire steering column needed to be replaced. The vehicle was repaired, but the failure persisted. Several unknown Ford dealers were contacted by telephone and the contact was informed that the vehicle was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 121,000.
While driving a a speed of 45mph, the steering went completely out. I applied my brakes to turn right to turn on a secondary road with less traffic and into a safer location. While trying to turn the wheel, it was barely able to make the turn. I pulled into a parking lot and was unable to even turn the wheel at this point. I shut off the engine and let the vehicle sit for a few minutes as I tried to decide what to do. I turned the ignition back on and the steering wheel was loose and functional at this time. This is the second incidence this has happened.luckily, no one was injured in an accident.I called Ford and explained the situation and they told me based on my VIN number, there was no recall for this issue. I did a search and Ford is very much aware of steering issues on this year and model vehicle, yet no recall has been issued for my specific vehicle they have been aware of steering issues for several years.
There have been 3 instances in the past month that when turning left the power steering goes out for a second and the light and buzzer on the dash goes on. I called Ford and the recall 14V284000 was done in 2014. The problem sounds like the same issue but Ford is saying it was fixed. It does not happen very often but the results can be very dangerous. The electric power steering (eps) system / torque sensor is not working is some instances. Ford is not taking responsibility since they completed the recall fix. But why will this issue only happen is very rare situations and only happen for 1-2 seconds. The vehicle is always in motion and while slowing down to turn to the left the steering goes out. I have called Ford customer service and they are not taking any responsibility.
Power steering does not engage at start up...second start up it engages...when stationary steering wheel twerks...no sensor light showing a problem on cluster..fluid are good and at level...no leaks
I received this car about March 2019, yes I understand it's an older car, but after driving it about a month the steering wheel made this loud popping sound and now when I go to make a turn it makes that same noise as it pulls to the right. The first time this happened I was driving down I-35 and I thought I was going to lose control and not be able to correct it. Is there a way we can look into this please.
The contact owns a 2008 Ford Escape. While operating the vehicle, the power steering malfunctioned and the steering wheel became very difficult to turn in either direction. The vehicle was taken to an independent mechanic who diagnosed that the steering torque sensor was faulty. The vehicle was not repaired. Elder Ford (777 john R. rd, troy, mi) and the manufacturer were notified of the failure. The contact indicated that the vehicle was previously serviced per NHTSA campaign number: 14V284000 (steering); however, the failure still occurred. The failure mileage was 128,000.
The contact owns a 2008 Ford Escape. While driving 10 mph, the steering wheel seized and made it difficult to steer the vehicle. As a result, another vehicle sideswiped the contact's vehicle. The contact mentioned that the crash was minor and there were no injuries. The air bags did not deploy. A police report was not filed. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 200,000. The VIN was unknown.
A D V E R T I S E M E N T S
- Mason, MI, USA