This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Ford Escape. The contact stated that while driving at 25 mph, the power steering assist warning light illuminated and the steering became difficult to maneuver. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the steering rotation sensor needed to be replaced. The vehicle was not repaired. Sam galloway Ford Lincoln located at 1800 boy scout dr, fort myers, fl 33907, (888) 699-0916, was contacted and was informed of the failure. The contact stated the vehicle was repaired in 2014 under NHTSA campaign number: 14V284000 (steering) however, the failure recurred. The manufacturer was not contacted or informed of the failure. The failure mileage was 142,000.
The contact owns a 2008 Ford Escape. When the vehicle was started, the steering was firm and required extra effort to maneuver. There was no warning indicator illuminated. The contact stated that the vehicle was previously repaired per NHTSA campaign number: 14V284000 (steering); however, the failure recurred. Camelback Ford (located at 1330 E camelback rd, phoenix, AZ 85014, (602) 635-7551) was made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 214,000.
The contact owns a 2008 Ford Escape. While the contact was turning into her driveway, the power steering assist warning indicator illuminated and the steering seized. The contact stated that the vehicle was turned off and on; however, the failure continued. The vehicle was towed to an independent mechanic who diagnosed that an unknown steering component needed to be replaced. The vehicle was not repaired. The contact stated that the failure recurred. An unknown dealer was contacted and informed of the failure. The contact was concerned that the failure was due to NHTSA campaign number: 14V284000 (steering). The manufacturer was made aware of the failure. The approximate failure mileage was 150,000.
We were traveling down the freeway at approximately 8:50 pm pst when the power steering went out and the following error message appeared on the dashboard display: 'power steering assist fault'. we were able to safely leave the road, but steering the vehicle is very difficult.
The contact owns a 2008 Ford Escape. While driving approximately 10 mph, the steering wheel shook and became very difficult to turn in either direction. The vehicle was taken to bob wondries Ford (400 S. atlantic blvd, alhamra, ca) where it was diagnosed that the power steering control module was faulty and needed to be replaced. The vehicle was not repaired. The contact indicated that the vehicle was previously serviced per NHTSA campaign number: 14V284000 (steering); however, the failure continued. The manufacturer was notified and provided case number: [xxx]. the failure mileage was 107,000. ('parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).')
- Alhambra, CA, USA
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Steering wheel had been intermittently vibrating for a few weeks, then message 'steering power assist failure' message appeared when car started after being parked all day. Power steering is gone. This vehicle has supposedly had this repaired as part of the 2014 recall.
Power steering failure. This was a recall in 2014, previous owner had the pcsm re-programmed and this was considered taking care of the recall. The power steering motor and torque sensor were the issue. It has failed and Ford will not cover this $2200 repair.
The power steering is no longer working. The steering torque angle sensor went out unexpectedly and I have found out that this is a common issue for these vehicles. Luckily I was only parked and had just turned on my vehicle when this happened but I'm sure others have not been so lucky as I was reading that many people have the steering go in and out as the part is breaking.
Having problems with the power steering sensors. Steering to make an a lot of clicking noise and vibrations. Looking at youtube videos and I've seen a couple where they said that they were paid back because of a recall on this issue with the rack and pinion steering. Looks like the average price just for the part is about 750 and with labor it's about 1500. Why isn't this re-called my steering wheel keeps locking up and doing crazy stuff but there's no recall that I can fine but why are people telling me that they got money back? seems to be a big issue with the front end of these cars also but I'm concerned about this power steering not working very well
The contact owns a 2008 Ford Escape. While driving approximately 35 mph, the steering ability became very difficult. There were no warning indicators illuminated. The vehicle was driven to an independent mechanic where it was determined that the steering rack failed and needed replacement. The contact also mentioned that the vehicle had a software patch downloaded in 2014 to correct a potential failure by webb Ford (9809 indianapolis blvd, highland, in 46322). The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 63,600.
Came out of pet smart started my car went to back up and had no power streeing. Checked under the hood and found no power streeing pump or no belt. Called my mechanic, had to drive 3.5 miles with no power streeing, diagnose the sensor. Mechanic put the sensor and the streeing turn to the right. Meaning the streeing needs to be change and the only way to find that out is to performed the steps. That senior cost $219 which is useless if it turns to the right. Luckily the mechanic said get one from the salvage yard. That cost was $299 for the complete steering. The charge for the labor was $450. This should of been recalled because the power steering sensor so I hope this will be included in the recall for power streering. The vehicle was stationary.
Power went out on steering, this makes it almost impossible to steer the car in traffic, there is a recall on 2008-2011 Ford Escapes; 14V28400 - 05/29/2014. Ford # pscm. 14S05. Took car to Ford dealership, they refuse to honor recall and say my car is excluded from recall even though it has exactly the recall problem. Cost to fix is over $2,500, which is ridiculous since this probably exceed the value of the car. Why do they not honor the recall on my car. Please advise.
The contact owns a 2008 Ford Escape. While operating the vehicle and making a turn, the contact heard three beeps. Afterwards, an unknown warning indicator illuminated and the power steering failed. The contact was able to continue driving to her destination. The vehicle was later taken to an independent mechanic who diagnosed that the torque sensor on the steering wheel failed. Brighton Ford (8240 grand river ave, brighton, mi 48114, (810)-227-1171) scheduled an appointment. The dealer stated that there was no recall and the vehicle was not repaired. The contact continued to drive the vehicle without the power steering failure remedied. The dealer quoted a parts cost of $1,800, which did not include the cost for labor. The manufacturer stated that the recall expired under the previous owner and that there was no warranty coverage. The failure mileage was 122,000.
I was driving my 2008 Ford Escape through a city at around 30 mph. I was trying to make a turn when the steering wheel became very difficult to turn. I had to give great effort to avoid hitting a parked car. This happened with no warning at all. Even after the event, the steering is still un-assisted with no warnings indicating that anything is wrong.
Suspension axle transmission front end while in motion loud clank metal sound. Took to shop and was told drive it until it dies. Too expensive to repair entirerepair of from axel suspension and transmission. I still have 15 months on my loan. No excessive driving and no hard use.
My vehicle lost power steering assist. It had momentarily gone out before while I was driving, but resumed function. When I started my car and began backing out of my driveway, the power steering assist failed and did not resume. There is already a recall, 14V284000 for torque sensors failing in 2008 Ford Escapes, but a recall was not issued for my vehicle.
The contact owns a 2008 Ford Escape. When the contact started the vehicle, the wrench icon illuminated on the instrument panel and the power steering failed. The contact stated that the steering wheel became very difficult to turn in either direction. The vehicle was taken to waikem Ford (4321 Lincoln way East, massillon, oh) where it was diagnosed that the torque sensor was faulty. The torque sensor was replaced, but the failure was not remedied. The steering module was then diagnosed as the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 150,000.
The steering wheel became hard to move when driving and the next day I used it again it was normal. But now I turn it on and the steering wheel moves by itself to one side and I have not use since
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- Lehigh Acres, FL, USA