This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
After noticing the car ran rough at start up, the "check engine" light illuminated and white smoke appeared under the vehicle, the car was immediately towed to a Ford dealership. Because of the smell and white smoke, it was known that this issue was with the antifreeze/coolant for the vehicle. Once towed and checked out, the service provider found coolant had leaked between cylinders 2 and 3. This was caused by a leaking head gasket and/or faulty design of the engine's coolant system. Because of the leakage, the service department of the Ford dealership contacted me and told me that I would need the long block replaced and it is costing me $4,723.66 to repair a problem that was a manufacturing issue. This issue is a safety concern because the leakage causes the engine to overheat and either shut down or catch fire from the coolant being in the wrong spot. Thankfully, my family is unharmed because I noticed the issue, but this is something that should be repaired. The vehicle only has 75,000 miles on it as a 2018. The standard warranty was expired, but the vehicle should be able to last longer than this mileage without having an engine replaced. This is a well known issue with this vehicle, as a Technicians Service Bulletin has bee made for it. Due to the safety issues, I believe that Ford should be responsible for this cost and a recall should be made to ensure the safety of Ford Edge drivers. I know that other models of Ford vehicles have been recalled and are experiencing the same problems.
My vehicle has the 2.0 Ecoboost 2018 engine has developed a misfire in the number 2 cylinder. Vehicle is at a Ford dealership engine block has a manufactured defect coolant leaking into cylinder. I purchased lifetime power train warranty no Ford is trying to refuse to repair because. I performed some of the oil changes on the vehicle. Oil has nothing to do with the defective engine block or head on the engine. Ford is very much aware that there is an issue with the 2.0 Ecoboost engine and has fell to do anything for consumers.
The contact owns a 2018 Ford Edge. The contact stated that after starting the vehicle, the check engine warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who determined that there was a misfire on cylinder #4. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to an independent mechanic, who diagnosed a failure with the head gasket. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 65,000.
The vehicle would run rough and falter upon cold start. The "check engine" light activated. The code indicated a misfire in cylinder #2 "permanent". The local Ford Dealership diagnosed the issue and informed me that coolant was getting into the cylinder and could eventually cause the engine to fail and pose a safety issue. The vehicle probably had 74,000 or less when I first noticed the symptoms. Initially, I replaced all the ignition coils and spark plugs, but it did not resolve the issue. At time of engine replacement, the vehicle had 76,195 miles on the odometer.
- Waverly, OH, USA
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My 2018 Ford edge is needing an engine replacement. This is related to a technical service bulletin that Ford motor company released in December of 2019. TSB, 19-2346 and TSB22-2229. I am still covered under an extended warranty and powertrain warranty but they warranty companies are telling me because I had one oil change laps by 1,900 miles that it is not covered under warranty. Regardless, if it is covered under warranty or not, this should be something that Ford motor company pays for. Considering it is a known issue, there are open class action, lawsuits, and open forms about these recalls that haven't yet been called recalls.
Ford Dealership did an inspection due to check engine light being on and found Ford Edge 2018 needs a new engine due to coolant leaking into cylinders and pistons failing. The 2018 Ford Edge has 83,000 miles on it and is 5 years old and no longer under warranty.
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the contact became aware of white smoke coming from the exhaust tip. The contact also stated that the engine had been idling roughly and consuming an excessive amount of coolant. The vehicle was taken to the dealer. The vehicle was diagnosed with coolant intrusion and a failed engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 76,500. The VIN was unavailable.
Coolant intrusion to engine, causing thick white smoke from exhaust. Engine light on. Causing spark plugs to be replaced. Having to replace coolant weekly in vehicle
The contact owns a 2018 Ford Edge. The contact stated that while driving on several occasions, at approximately 70 MPH, the vehicle lost motive power. The check engine warning light was illuminated on several occasions. The vehicle was steered to the side of the road for approximately 10 minutes and then restarted. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired three times. The manufacturer was notified of the failure. The failure mileage was approximately 66,000.
Engine light came on and took 2018 Edge to mechanic. Diagnostic indicated misfiring of piston 2 and 3. Started by changing the spark plugs. Light came back on within a few days. Took car to Ford dealer and they indicated that coolant was leaking into cylinder 2 and 3 and that it could result in engine failure if not repaired including risk of a firer. Engine failure on the wrong roadway (i.e. busy urban interstate highway) could result in catastrophic engine failure and risk injury and loss of life. Given the volume of similar complaints for coolant leakage into cylinders, the probability of engine failure and its consequences should be enough to require a mandatory recall.
Last July my check engine light came on giving us a P0302 code. We had the spark plugs changed. It went away for a week then came back on with the same code. We had the coil packs changed. Same thing. Went away for a week then returned. Now dealership is saying they want $9,000+ to replace time engine for an issue that has been known to Ford since 2010 with this engine.with less than 70,000 miles on it, white smoke is pouring out of my car, the engine is overheating and coolant is leaking. I-??m told that this can cause a fire or worse, a wreck. I have children that I transport daily in this vehicle seeing how it-??s our only means of transportation and we dont have the money to replace the engine much less buy a replacement vehicle. Ford needs to be held accountable for selling these faulty cars, putting families in danger and fix these issues NOW!!! Why wait for someone to die before they actually take a stand and fix their issue when they know thousands of customers are having the exact same issues. Such a disappointment!
The contact owns a 2018 Ford Edge. The contact stated that while driving at various speeds, the vehicle hesitated to accelerate as needed with the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed that the fuel injectors were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 46,000.
We bought a new 2018 Ford edge with eco boost paid for the extra extended warranty -??this pass Oct coolant is now leaking into the number 2 cylinder now the fix is a new engine which is 9000 and Ford only covering 3000 of it. Luckily husband is a me and knew to park the car until we got it into Ford for diagnosis. The engine can lock up at any time who-??s to know when Would not be a good outcome on the highway Much less the shady deals of Ford not covering engines and selling them knowing this design flaw is their doing Who sticks up for the little people buying their 40000 cars and have no recourse
The contact owns a 2018 Ford Edge. The contact stated that while driving at 70 MPH, the vehicle had overheated and vibrated uncontrollably. Once the contact pulled to the side the vehicle had became inoperable. The check engine warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to a gasket between cylinder 2 and 3 that had failed. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline. The failure mileage was approximately 91000.
Check engine light on misfire, replaced spark plugs and coil check engine light returned. Air pockets found in coolant. Check engine light back on with P0303 coolant test found coolant in cylinder 3 Ford is telling me I need a new motor - TSB 22-2229 Related to the concern. After doing research I found that there is a recall on my engine same year same motor size. Why is my Vehicle not covered under this recall"?" Ford is not helping in anyway!
On July 8 2023 my check engine light came on and I took Edge to my trusted mechanic. He stated I needed a new engine. I had Edge towed to George Wall Ford where they indicated I needed a new engine. I contacted Ford and they stated I would have to foot the bill. I searched the web and found numerous individuals experienced same issue and there was a class action lawsuit filed in California which I joined. Please see attachments.
June 2023 the coolant started disappearing from the coolant tank. The vehicle was checked by a licensed mechanic and the coolant is leaking into the engine cylinders only. Nowhere else is it leaking. By it leaking into the cylinders, it is causing the car to misfire, This will lead to a car fire or a seized engine. The vehicle is unsafe to drive, therefore is parked. Ford should have recalled this turbo engine but has failed to do so or do anything about it. There are thousands of people with this problem, 3 in my community, several lawsuits around the USA. I need transportation for my family and to get to work.
Ford dealer verified an independent auto repair shop diagnostic conclusion of coolant intrusion in cylinder 1. Ford has issues TSP 22-2229 regarding same issue with an open campaign. The vehicle exhibits low coolant level, white exhaust smoke and runs rough with an illuminated check engine light. The dealer confirmed it is "206" diagnostic condition code. At normal engine operating temperature, the cooling system was set to 20 PSI for 5 hours and the pressure dropped more than 4 PSI. Per the dealer, a customer case number was opened with Ford. Vehicle age: 5 years, 10 months. Mileage 39,536. Ford Customer Care offered to cover 40% off the repair cost. Offer was accepted. Dealer noted the following repairs: Removed the spark plugs, used a borescope and found coolant has entered the cylinders. Removed then engine and replaced the long block assembly using all of the approved ford gasket removers, parts cleaners, shampoo and metal surface prep wipes to clean all related mating surfaces per the workshop service manual. Also replaced all other related seals, gaskets and non-reusable hardware and re-installed all components removed for repairs in the reverse order of removal and referring to TSB 22-2229. Vacuum filled colling system and filled engine with oil. Hooked up IDS and cleared all DTCS verifying they didn't come back. Cleared KAM valves of the PCM, and ran a misfire monitor profile correction relearn. Road tested the vehicle 20 miles to verify repairs. The system is now operating normally at this time." Also, the "tech found car to have original battery and negative terminal was seized to negative post. Removed and replaced battery. Performed a BMS reset. Road test vehicle. All systems okay at this time." I attempted to upload the repair invoices and it would not allow me to do so. I had to delete the pdfs in order to proceed. I can provide this information upon request.
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- Henrietta, TX, USA