This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Last July my check engine light came on giving us a P0302 code. We had the spark plugs changed. It went away for a week then came back on with the same code. We had the coil packs changed. Same thing. Went away for a week then returned. Now dealership is saying they want $9,000+ to replace time engine for an issue that has been known to Ford since 2010 with this engine.with less than 70,000 miles on it, white smoke is pouring out of my car, the engine is overheating and coolant is leaking. I-??m told that this can cause a fire or worse, a wreck. I have children that I transport daily in this vehicle seeing how it-??s our only means of transportation and we dont have the money to replace the engine much less buy a replacement vehicle. Ford needs to be held accountable for selling these faulty cars, putting families in danger and fix these issues NOW!!! Why wait for someone to die before they actually take a stand and fix their issue when they know thousands of customers are having the exact same issues. Such a disappointment!
The contact owns a 2018 Ford Edge. The contact stated that while driving at various speeds, the vehicle hesitated to accelerate as needed with the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed that the fuel injectors were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 46,000.
We bought a new 2018 Ford edge with eco boost paid for the extra extended warranty -??this pass Oct coolant is now leaking into the number 2 cylinder now the fix is a new engine which is 9000 and Ford only covering 3000 of it. Luckily husband is a me and knew to park the car until we got it into Ford for diagnosis. The engine can lock up at any time who-??s to know when Would not be a good outcome on the highway Much less the shady deals of Ford not covering engines and selling them knowing this design flaw is their doing Who sticks up for the little people buying their 40000 cars and have no recourse
The contact owns a 2018 Ford Edge. The contact stated that while driving at 70 MPH, the vehicle had overheated and vibrated uncontrollably. Once the contact pulled to the side the vehicle had became inoperable. The check engine warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to a gasket between cylinder 2 and 3 that had failed. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline. The failure mileage was approximately 91000.
Check engine light on misfire, replaced spark plugs and coil check engine light returned. Air pockets found in coolant. Check engine light back on with P0303 coolant test found coolant in cylinder 3 Ford is telling me I need a new motor - TSB 22-2229 Related to the concern. After doing research I found that there is a recall on my engine same year same motor size. Why is my Vehicle not covered under this recall"?" Ford is not helping in anyway!
- North Branch, MI, USA
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On July 8 2023 my check engine light came on and I took Edge to my trusted mechanic. He stated I needed a new engine. I had Edge towed to George Wall Ford where they indicated I needed a new engine. I contacted Ford and they stated I would have to foot the bill. I searched the web and found numerous individuals experienced same issue and there was a class action lawsuit filed in California which I joined. Please see attachments.
June 2023 the coolant started disappearing from the coolant tank. The vehicle was checked by a licensed mechanic and the coolant is leaking into the engine cylinders only. Nowhere else is it leaking. By it leaking into the cylinders, it is causing the car to misfire, This will lead to a car fire or a seized engine. The vehicle is unsafe to drive, therefore is parked. Ford should have recalled this turbo engine but has failed to do so or do anything about it. There are thousands of people with this problem, 3 in my community, several lawsuits around the USA. I need transportation for my family and to get to work.
Ford dealer verified an independent auto repair shop diagnostic conclusion of coolant intrusion in cylinder 1. Ford has issues TSP 22-2229 regarding same issue with an open campaign. The vehicle exhibits low coolant level, white exhaust smoke and runs rough with an illuminated check engine light. The dealer confirmed it is "206" diagnostic condition code. At normal engine operating temperature, the cooling system was set to 20 PSI for 5 hours and the pressure dropped more than 4 PSI. Per the dealer, a customer case number was opened with Ford. Vehicle age: 5 years, 10 months. Mileage 39,536. Ford Customer Care offered to cover 40% off the repair cost. Offer was accepted. Dealer noted the following repairs: Removed the spark plugs, used a borescope and found coolant has entered the cylinders. Removed then engine and replaced the long block assembly using all of the approved ford gasket removers, parts cleaners, shampoo and metal surface prep wipes to clean all related mating surfaces per the workshop service manual. Also replaced all other related seals, gaskets and non-reusable hardware and re-installed all components removed for repairs in the reverse order of removal and referring to TSB 22-2229. Vacuum filled colling system and filled engine with oil. Hooked up IDS and cleared all DTCS verifying they didn't come back. Cleared KAM valves of the PCM, and ran a misfire monitor profile correction relearn. Road tested the vehicle 20 miles to verify repairs. The system is now operating normally at this time." Also, the "tech found car to have original battery and negative terminal was seized to negative post. Removed and replaced battery. Performed a BMS reset. Road test vehicle. All systems okay at this time." I attempted to upload the repair invoices and it would not allow me to do so. I had to delete the pdfs in order to proceed. I can provide this information upon request.
In July 2023, I had to refill my anti freeze just one week after service. My dash lit up regarding the problem. Today, October 2023, same situation. Both situations required about 36 oz of antifreeze. In checking online I noticed this reference number indicating numerous problems like this in 2016-2018 Ford Edge. [XXX] In contacting Ron at Ford Motor Co ([XXX] ), he stated that Ford has no recall for this situation. He referred me to you. Any info on what I can do. Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
engine malfunction, loose engine power. It will fail to accelerate some times. It has been ispected by the ford dealership and the problem has been confirmed by them. Check engine on. Ford Motor company has a recall on the ford edge 2015-2018. Attached you will find the TSB # 19-2208 from ford in which describe the issues for the recall. Even though my car is showing the exact same malfunction, ford is telling me that my specific vin # is not on the recall and that I need to replace the engine for $ $6,000. What I do not understand is how if the vehicle has the same malfunction as the recall and it has been confirmed by Ford that its the same safety issue my vehicle will not be included in the recall. I'm writing NHTS as recomended by ford to see if someone can help me with this issue.
Eco boost engine is less than four years old and coolant leaked into engine. This should never happen on a four year old vehicle. Ford put out a -??bulletin-?? on this, not a recall, but never informed me of it directly. When we contacted Ford told us we were out of luck. Cost me 7k to fix. Internet says this is happening way more often than it should be. My mechanic told me this should only happen to vehicles with hundreds of thousands of miles. He was as stunned as we were. This could have killed me. I-??m fortunate that I decided to have it looked at. The cost was significant, but my life is worth more. A recall should be triggered. Ford knows it, lawyers know it, the Feds should know it too.
I have a 2018 Ford Edge SEL with a 2.0 L engine and 63,550 miles. The EcoBoost engine has coolant intrusion into the cylinders due to a design flaw in the engine where the head gasket fails. Ford has a TSB bulletin (TSB 19-2346) they sent out that requires a new engine replacement for this issue. This issue has been present in 2015-2018 Ford edge and occurs usually when the warranty expires. This relates to safety in that the engine can fail or catch fire. I took it in to a Ford dealer and they said I would need an engine replacement costing $8,100. My car has not been inspected by the manufacturer but I called them and was told that they had no program available to help me. I did contact the dealer I purchased the use car from and they said they couldn't do anything to help me. The MIL (check engine light) came on 2 weeks after I purchased the car from the dealer and when I checked under the hood I found the coolant reservoir empty. I now have payments on a car that needs an engine replacement for $8,100.
The check engine light came on. The warning was a cylinder 2 misfire. The fix is an engine replacement. I called Ford. They acknowledged a coolant leakage problem. They said there was no recall but would offer "assistance". I was told to limit driving until repair as the engine will stall at any time. This problem happened shy of 68,000 miles (shortly after warranty expiration).
The contact owns a 2018 Ford Edge. The contact stated while driving 65 MPH, the vehicle shuddered and made an abnormal sound then lost motive power. The temperature gauge indicated that the engine was HOT. The contact stated that there was white smoke coming from the tailpipe. The check engine and low coolant warning lights were illuminated. The vehicle had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the vehicle was not under warranty. The failure mileage was approximately 92,000.
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle was idling rough. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic determined that there was coolant intrusion into cylinder #2. The contact was informed that the engine needed replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 79,000.
Month of August had my grandkids in the vehicle and my vehicle stalled out in the middle of traffic because it has a coolant leak. I only have a little over 70,000 miles on my 2018 Ford Edge. It is an internal coolant leak. Because it's not leaking on the ground. My understanding you are having a lot of this problem. I also understand that this could catch the vehicle on fire. My son is an auto mechanic and he said y'all are having a lot of problems with this with these vehicles I have to use an old truck for transportation now I am having back problems and hip problems. Please help because I don't have this kind of money to put in a vehicle that has this problem this early in with this low mileage.
My check engine light was on and my car would shake and vibrate upon staring the engine. I was running low on coolant when I shouldn-??t be despite no signs of leaking on the ground. I took it to an authorized shop by Carfax, it-??s Autotech in O Fallon, MO. They ran diagnostic tests and the codes were P0302 and P0316, which apparently are common issues with Ford Edges between 2015-2018. The shop owner said it-??s normal for these cars even with low miles to end up needing a new engine bc of how Ford built them to where there are cylinder misfires causing coolant to leak into the engine causing engine failure. I asked why there were no recalls on this known issues and he assumed it must be bc no one died yet. I have since been reading thread after thread online of customers having this same issue and needing a new engine some even after only 25,000 and 50,000 miles. I bought my car used less than a year and a half ago with 59,000 miles on it and was not offered a warranty, which I know no why, they probably knew of the issue and the dealership didn-??t want to be on the hook to cover a new engine. So now I-??m stuck with an unsafe car to drive or shell out $9000 on a new engine that will fail like others who had theirs replaced only to have the same thing happen. I love my car and don-??t want to give it up. How can Ford take ownership of their poor design flaw that is causing this to happen and put us at risk of being stranded or worse when our engine blows" Ford tough-??how so? These cars are worthless after only 25,000 for some. For me I only got 15000 miles out of my car that I still owe $17,000 on and now I-??m told I have to pay almost $10,000 to replace the engine for their design flaw that they have known for years is a major issue? There are lawsuits for this issue. There is class action in California for this issue. How can they get away with this" I-??m stranded right now and I can-??t afford to fix it and nor should I have to. Ford should be held accountable, not me.
The motor is shot. A known problem from Ford is not being addressed. Coolant leaking into the cylinder which can cause car to catch on fire. I bought a platinum extended warranty from where I bought the car but they will not fix because of a TSB and Ford won't fix because problem is not recalled. I lost over $18,000 on this vehicle and had to buy another car.
My vehicle, along with many other Ford Edge owners, has coolant intruding into the #2 engine cylinder, which causes engine misfires, and has caused others engines to crack and have a engine fire. Ford is aware that the head was ground incorrectly during manufacturing, which allows the head gasket to fail. Ford has issued tech service bulletin 19-2346 There is a recall in Canada, we need one in the US. This issue typically takes time and mileage, and in my case and others the manufacturers engine warranty has expired. The fix for my 2.0L engine is a total replacement. Thanks for your time.
Engine coolant is leaking. Some times white smoke comes out of exhaust. Causes car to rattle and shake. Spent over $600 to get diagnosed and saying new engine needed. Check engine light came on saying it was bad coil. Replaced coil still didn't work found out coolant is leaking into started coil 2 and spark plug.
A D V E R T I S E M E N T S
- Lincolnton, NC, USA