This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Check engine light came on. Checked it and reset it. Did not reoccur. Two days later high engine temperature light can on. I checked coolant level and found it low. No evidence of leakage was found where car is parked in the garage. Took car to ford dealer after reading my car problems were similar to many ford edges with the same engine. Ford dealer explained ford had issued a bulletin to their dealers that this type engine could experience coolant leakage into the cylinders due to an engine design error in the second generation ford edge engine. This problem requires a complete engine replacement. Ford does not offer any financial help to pay for fixing this problem. My cost will be over $8500. There are many, many reports of similar owners having this problem.
2017 Ford Edge was rattling with starting it in the morning. We received a backdated letter about a flexplate recall. We took car in to check it out. Service guy said to go home, -??you would know if it was the flexplate-??. Then car was rattling a little more and check engine light came on, so I brought the car and the letter back in and same service guy said he would check it out. Charged me $764 to change out 4 spark plugs and an ignition coil. Said car was fine to drive and that they checked all cylinders etc. But they were going to ask for Ford approval to replace flexplate-??.. They called that it was approved and they kept car for many days and said it was fixed. Last week (two months and only 500 miles later), check engine light came on again. We took it back to Auto Nation. They kept car to evaluate the problem. Called us a few days later saying we would need a new engine for $8,500. Service guy said this happens a lot. Most people had traded in for new cars. One guy with extended warranty got it fixed. We asked if cylinders, plugs, etc were fully checked 2 months ago, why would you say cylinders are corroded now" Did fixing the flexplate cause the problem" We looked online and saw talk of class action lawsuits, cylinder issues, Ecoboost engine issues, and possible car fire issues. This caught our attention as a huge safety concern. We are not sure how to proceed. (I have all paperwork from Autonation and recall letter.)
I took my 2017 Ford Edge to the dealership I purchased from (Eddie Pruitt Ford) due to the check engine light being on. I was told that the engine needed to be replaced due a coolant intrusion in #2cylinder. This is a known issue with this engine, as a TSB was provided to Ford mechanics.. The codes were P0301 and P0304, which means there was a defect in the engine that would allow coolant intrusion into the cylinder. This is a widespread problem and should be recalled by Ford.
Motor has coolant intrusion per FORD technical service bulletin. Vehicle show P0303 miss fire cylinder 3 code, low coolant, and white exhaust from the tail pipes. Issue confirmed by for Technical Service bulletin. 22-2229 issued/ revised June of 2022 pertaining to 2015-2018 Edge Vehicles with 2.0L Ecoboost engine. Flaw is in the cooling deck around the cylinders prematurely wearing causing coolant to leak into the cylinder head. triggering misfires and potential engine failure while in operation. Spoke with Ford and they stated the vehicle is out of warranty therefore they will not do anything about the issue.
- Green Bay, WI, USA
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What component or system failed or malfunctioned, and is it available for inspection upon request" -The Engine had to be replaced due to coolant and oil leaking through the 4th cylinder into the engine itself, effectively killing it. How was your safety or the safety of others put at risk? -The car unexpectedly shook very violently, and would not properly accelerate due to the problem. Smoke clouded the street as I drove to the repair shop - and other drivers were worried for mine and others safety. Has the problem been reproduced or confirmed by a dealer or independent service center? -The problem was confirmed by an independent mechanic as well as a Ford dealer, who told me this is a common occurrence with this specific engine, though there is no recall. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -The Ford dealer inspected the engine and came to the same conclusion as the independent mechanic - the engine had suffered an intrusion of oil and coolant through the 4th cylinder which effectively killed the engine. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" -The check engine light had been on for around a year prior. Also, the acceleration had been getting weaker and weaker.
The engine coolant leaks into the pistons due to cracked cylinder wall Car is goes through coolant very quickly which may cause the engine to overheat or catch fire. There is no noticeable leak from outside the vehicle and is not obvious the coolant gets low/empty very quickly Vehicle has been inspected by Ford Dealership and a third part mechanic, both confirmed the coolant leak and cracked cylinder wall A check engine light came on, but it was for misfires in the engine, not identifying the coolant leak. (Coolant in the cylinder caused car to misfire on start up)
At about 99000miles the engine light came on, resulting in a diagnostic coe P0302 ( Cylinder #2 missfire). This caused the vehicle to have trouble starting and the front end to shake. Soon a warning light indicatingh the engine was very hot iluminated after checking spark plugs, coils, throtle body, air filter, I notice my antifreeze coolant reservoir was empty, however there was no sigh of leak. I been driving the vehicle since then requiring to constantly add coolant to the reservoir. I have not taking the vehicle to the dealer for this particular reason. My vehicle experiences all the synptoms for a leak into to the cylinder. I can not afford to pay for the replacement of an engine or for repairs cuased by a poor design by Ford. I dont kmnow where to go to get this fix
Have misfiring when starting car -Had check engine light come on with code p302 ( cylinder 2 misfire). I had the spark plugs replaced, problem continued then had the ignition coil in cylinder 2 replaced to diagnose if it was firing problem or in the motor. Turns out the long block (engine )will need replace do to ford coolant leak in cylinder, witch may cause overheating- engine loss - as bad as engine fires. Whats worse is that the new engine is the same 2.0 ecoboost engine with high chane of same issue happening again. All of this was over a 2 month period with a certified mechanic trying to diagnose every time. All active recalls have been done and done by ford dealer also. The potential of a fire or engine loss in any of these ecoboost motors is high a risk.
My 2017 Ford Edge Titanium is in Pep Boys shop having the engine block replaced due to coolant leaking into the cylinders. This issue has been diagnosed by my mechanic and could have been a possible fire hazard. The engine overheats to extreme temperatures causing the engine to catch fire. The engine light came on while I was driving car. The engine also alerted me by voice in the car that it was reducing my speed and power to the the motor due to overheating. After 3 different mechanics assessed the situation it was determined that the engine coolant was leaking into the cylinders. The engine has been replaced now. This has apparently affected other models.
The contact owns a 2017 Ford Edge. The contact stated that upon approaching the vehicle, she observed an oil leak underneath the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the plastic oil pan. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 38,000.
Engine light came on. Took vehicle to Villa Ford of Orange. They hooked up a code reader and said 2 codes came up: misfire and spark plug. They couldn-??t look at it that day so I took it to Fullerton Ford, they said come back first thing The next morning. Took it back To Fullerton Ford, they looked at it and told me there coolant in the engine and the engine was blown. I bought this vehicle brand new 7 years ago. I only have 42,131 miles on it. It is not out of warranty by mileage but is out of warranty by years. All of the maintenance has been done by Villa Ford of Orange. There has been no negligence on my part. And no reason for the engine to have blown with only 42,000 miles on it. This is definitely a defective engine and have heard of others with this same issue with this engine. Ford needs to step up to the plate and recall this engine. Thank you in advance for your help.
The contact owns a 2017 Ford Edge. The contact stated that the vehicle failed to start occasionally. In addition, the vehicle stalled while driving. The vehicle was taken to a local dealer where it was diagnosed that coolant had leaked into the cylinders. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,500.
Failed flex plate on ford edge not covered by ford. Customer satisfaction program does not cover due to mileage even though our vehicle was over the mileage threshold prior to ford sending out the notice.
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine overheated. The contact allowed the vehicle to cool down. The vehicle was then taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The contact was informed that the engine failure was due to coolant leaking into the cylinders. The vehicle was being repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 97,500.
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the heater failed to operate. The check engine warning light was illuminated, and the temperature gauge displayed that the engine was overheating. The contact pulled over and turned off the vehicle. The contact waited until the engine cooled down and restarted the vehicle. The vehicle was taken to an independent mechanic, who diagnosed that the coolant level was low and added coolant to the coolant reservoir. The contact was informed to monitor the vehicle for leaks, but no leaks were found. The contact stated that later while driving, the vehicle was shaking with the check engine warning light illuminated. Additionally, the heater was inoperable again. The contact checked the coolant level and discovered that the coolant was low. The vehicle was taken back to the independent mechanic, who referred the contact to an engine specialist. The vehicle was then taken to the engine specialist, who diagnosed that there was coolant intrusion into the engine and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
My check engine light has come on twice in the past month. I was told the first time it was my spark plugs and that possibly coolant was leaking into the head gasket. They fixed my spark plugs and the light went off. A month later the light comes on. Turns out coolant is leaking into the head gasket which is a KNOWN COMMON PROBLEM IN FORD CARS! When I called Ford they were not shocked to hear this. They even told me how often they see it and the guy I talked to said he doesn't understand how there is not a recall. I was told how extensive and expensive the repairs are and that I should just get a new car. My car is well maintained, less than 100,000 miles and less than 10 years old. I have gotten 3 other opinions from mechanics who have said the same thing. They say this is a COMMON problem in Fords and they see it constantly. Shame on Ford for letting it go this long. I will never purchase a Ford again and tell everyone I know to never purchase one.
A D V E R T I S E M E N T S
- Waleska, GA, USA