This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2013 Ford Edge has been having issues with the driver's door latch sensor. The sensor does not work properly and the vehicle computer is constantly thinking that my door is ajar. It illuminates the interior lights causing distractions and safety issues for me trying to drive and other drivers around me, especially since I work 3rd shift and do a lot of nighttime driving. It has drained my battery numerous times due to it setting my alarm off intermittently because it all of the sudden thinks my door is open when I have it parked. I have read so many complaints of this issue. This should have been a recall by Ford years ago as this is a safety hazard. Ford sent a letter out stating that they would do a one-time courtesy fix for people having this problem, however, they listed requirements for mileage and age of vehicle that you had to meet to have them fix it. So even though I have owned this car since 35,000 miles, they told me that I didn't qualify. Ford is not going to step up on their own and be responsible about this, they need it to be forced on them to do so.
2013 Ford Edge unexpectedly stalls while driving on street. Vehicle sets a code and not corrected. Now determined throttle body module need replacement. Also have a 2015 Ford Edge that exhibited same problem. It was determined the purge valve was bad. A know number of people had this similar problems. Any future activity being talked about
Temperature blend door actuator keeps failing. It will either get stuck and stay on cold or get stuck on hot and won't switch over. I've had to replace this every year for the last 3 years now. I should have to be replacing a part like this every time the seasons change.
The contact's aunt owns a 2013 Ford Edge. The contact stated while driving 20 mph, the transmission warning light illuminated and the vehicle decelerated independently. The contact was able to park on the side of the road and turn off the ignition. The vehicle was restarted and the warning light was no longer displayed. The vehicle was taken to koons Ford Lincoln of annapolis located at 2540 riva rd, annapolis, md 21401, (410) 224-2100 however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had not been informed of failure. The failure mileage was 131,995.
The door ajar light and shift to park light and warning system are continuously on draining the car battery over and over. I've taken it to Ford for repairs 3 times and relaxed dead batteries and it's still not working right. I have to slam the door for 5 minutes to get the light to go off and the interior lights to go off. I have to toggle the shift gear for a while to get the shift to park wanting to go off and the electrical dashboard to turn off or battery will die again.
Drivers side front door 'door ajar' always staying on. Even after door is closed. Battery drains because dome light stays on. Happens when driving and when parked.
Vehicle door ajar warning light appears on dash as a bright red warning when door is actually closed. Loud beeping warning sound continually sounds off while driving, causing a distraction making unsafe to drive. Driver ignores other warning banners and alerts because this "door ajar alert" is constantly on and ringing. The driver and passengers are in danger because the saftey automatic door locks dk not lock while driving. The driver cannot lock doors with key fob because the door sensor shows the door is ajar. Dome lights are constantly on while driving make it very difficult driving at night, impeding sight of street signs, street maintenance workers, other vehicles, and pedestrians.
The drivers side rear back door has a sensor light that comes on just like the drivers door side door that has been recalled. The door ajar light comes on and shows the door is open and will not lock.
The door ajar light is on indicating that the driver's side back door is opened even though the door is closed. As a result you cannot lock the doors and the light stays on inside the car. I called Ford and they are not willing to repair the problem even though there was a recall for the same issue on the driver's side front door. This occurs while the car is in park or in drive and while in motion at low or higher speeds.
Illuminated dome lights and door ajar messages have occurred on numerous occasions. The issue occurs both while the vehicle is stationary and while it is in motion, whether on a city street or a highway, while turning and while in a straight line, I have written to Ford Motor Co. Requesting assistance under the customer satisfaction program 19N09 and received a letter dated 2/17/20 (subject cas-25609702-R5T1D5) from Ford denying my request. I believe this to be a safety issue and the door latches needs to be replaced by Ford.
Vehicle exhibits illuminated dome lights and door ajar messages when doors are closed and fully latched. Right rear door. Vehicle was stationary and dome light remained on for a short time, but "door ajar" message stayed on while car was in motion.
I have been having problems for over a year with a defective door switch on the driver's side rear door causing the "door ajar" warning light to display and the interior lights to stay on when the door is shut tight. The warning light will stay on the entire time the car is running, whether stationary or moving. Recently I received the attached customer satisfaction program letter 19N09. As you can see it clearly states that Ford's offer to replace the defective switch free of charge is for the drivers side front door only. I chatted with a Ford customer service representative on January 29, 2020 and was told that at this time their offer does not extended to other doors. I was also told to contact the NHTSA and file a complaint. In recent months I have checked on several Ford owner websites and have found that defective door switch problem is happening on any doors of the affected Ford owners' vehicles. To me this makes Ford's offer pointless to the majority of the vehicles with defective door switches! on behalf of myself and all other Ford owners with this problem I would like to see Ford extend this free repair to any vehicle doors with the defective switches! please help us!!
I reported about 3 -4 years ago about door ajar problem. My car was in warranty then. Received letter to-day Jan 2020 about fixing problem now my car according to them is out of warranty and now they will not cover this defect. There should be no time frame on this issue. It is a factory defect they just want consumer to pay once again for there defect not a happy camper.I will not recommend a Ford to any one as they do not stand by there products
I placed car in park on flat ground, took foot off brake, and car started rolling. This happened a few times within a week but hasn't happened since then. I had to use emergency brake when it did happen to prevent car from moving while parked.
A D V E R T I S E M E N T S
- Queen Creek, AZ, USA